128 Peverell Park Road, Peverell, Plymouth PL3 4NE
Owner: Mr & Mrs J van Deijl
Person in charge: Jane Ayliffe (Manager)
Local Authority / Social Services: Plymouth City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment
Admission Information: Full pre-addmission care assessment. Ages 65+.
Single Rooms: 14
Rooms with ensuite WC: 14
Weekly Charges Guide: Personal Care Single £477 – £525 (These prices are only a guideline, please contact Thornbury Villa to find out the exact price for your requirements.)
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Thornbury Villa: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.8 (maximum of 10) for Thornbury Villa is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Thornbury Villa in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.0 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.826 for Thornbury Villa is calculated as follows: ( (19 Excellents x 5) + (4 Goods x 4) ) ÷ 23 Ratings = 4.826
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.982 Points relating to the number of positive Reviews for Thornbury Villa is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 = 3.25 then divided by 2 = 1.625
Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 2 Reviews ÷ 2.8 Target = 0.714 , then divided by 2 = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Thornbury Villa has a Review Score of 6.8 (6.808) from 2 Reviews
Review submitted from a Website Submission by Rachael M (Granddaughter of Resident) on Tuesday 10 January 2017. Relates to January 2017.
My grandmother has received a high standard of care during her stay at Thornbury Villa. The staff ensure she is treated with dignity and compassion, placing her personal preferences at the centre of her care package. Her care plan has been adjusted according to her ongoing needs, with ongoing reviews.
Management lead a team of highly skilled individuals, who have created a warm and safe environment that feels like "home to home" .
I have been particularly impressed with the comfort and support my family have been given during "end of life". Staff have provided practical and emotional support during this time period. My grandmother has received one to one support during each day and each night. At each stage staff have managed my grandmother's pain to ensure she is comfortable and at ease.
This home provides outstanding care and I recommend it to those looking for a placement for a loved one.
How likely would you be to recommend Thornbury Villa? Extremely Likely
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Jane Ayliffe, Manager at Thornbury Villa responded to this review on 10 Jan 2017:
We pride ourselves on end of life care, understanding the importance of making the experience one of dignity and care, for both service user and family. So thank you so much for your lovely comment.
Review submitted from a Website Submission by Esther G (Granddaughter of Resident) on Tuesday 10 January 2017. Relates to January 2017.
What is the winning hallmark of Thornbury is the loving homely atmosphere. The staff excelled all my expectations and treat my Grandma with the care and compassion that you would expect from family, and because it's not a huge home they are able to provide a level of care that is individual, leaving the family members of residents at peace knowing how well cared for their loved ones are.
This home, especially the management, go beyond filling their job description, genuine care and empathy take over, along with a great sense of humour that lightens the difficult times. I will always be thankful to them all for giving our family the peace of mind of my Grandma being so well looked after.
How likely would you be to recommend Thornbury Villa? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jane Ayliffe, Manager at Thornbury Villa responded to this review on 10 Jan 2017:
It's lovely that we are praised for the care we give but this would not be possible without a dedicated staff team, I'm so fortunate enough to manage.
There are currently no Care Home Idol entrants who have performed at Thornbury Villa
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