Burnside Court

We were welcomed to the home and stepped into a very warm caring environment. Our cousin, who was very distressed and anxious, settled immediately and was happy and content. She was registered with a local surgery so was receiving the proper care from the start. We enjoyed visiting her and her "friends" as she called them and she had the best Chrismas ever, with parties and lots of fun. She sadly passed away but the loving care she received was second to none.

I find the home to be very friendly and of great support. They have a very demanding job which they carry out with great care and attention. We as a family are very happy for our mother to be cared for and supported at Burnside.

The staff are very friendly and make my friend feel safe and secure. They also show them respect and understanding, they make us visitors welcome too.

Very nice place, clean, staff are fantastic, always willing to help. Plenty of entertainment for residents. You're always made welcome as soon as the door is opened.

All the staff respect and treat all the residents with dignity and kindness. They are always on hand regardless of how busy they are, to answer any of my questions. My Mother has settled in well and has a good relationship with all the staff. She thinks it's a very nice hotel!

Overall carers are willing, pleasurable and really helpful. Mealtimes are sometimes difficult with the shortage of staff and don't have enough time to help very slow eaters and those having difficulty. Medical care pretty good. Food good. Toilet poor. Hands and face not washed often, especially after mealtimes.

My mother has been resident at Burnside court for five years. I chose this care home because the staff have been there for a long time, it feels happy and homely and it smells clean. She has been very happy there and feels safe and content. The staff are very caring and treat all the residents with respect. The only problem is it is an old house and there are problems with the lifts and downstairs toilet.

Burnside Court has a warm and welcoming atmosphere. A place where I was happy to place my wife.

I am very happy with the service that my mother is receiving from Burnside Court all the staff are very good and helpful. I also see very good levels of care being given to other residents when I am visiting my mum.

I can only praise the manager and staff. They do a wonderful job and the care and facilities provided are excellent. I know mum is very happy and has told me that she couldn't be in a better place.