Stour Road Care Home

14 Stour Road, Christchurch BH23 1PS
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8.6 6 Reviews
  • Stour Road Care Home, Christchurch
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Care Provided by Stour Road Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Stacey Williams (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Open visiting hours

Parking

  • Parking on site or free street by the home

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Stour Road Care Home Reviews (6)

8.6

Stour Road Care Home has a Review Score of 8.6 (8.583) out of 10, based on 2 reviews in the last 2 years.
Over all time Stour Road Care Home has 6 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Stour Road Care Home
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Total of 6, showing 1-6
Review from K M (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for nearly 10 years, and I honestly cannot express enough how much this care home has transformed her quality of life. From the very beginning, the level of care, compassion, and attention she has received has been truly exceptional. The staff are absolutely outstanding
- kind, attentive, and genuinely invested in the wellbeing of every resident. The support they provide, not just to my mum but to us as a family, gives us complete peace of mind knowing she is in the most capable and caring hands. The facilities are excellent and always maintained to a high standard, creating a safe, comfortable, and welcoming environment. It truly feels like a home, not just a care facility. We feel incredibly fortunate to have found such a wonderful place for our mum, and we are so grateful for everything the team does every single day.
I would highly recommend this care home to anyone looking for the very best for their parent or relative.
Reply from Stacey Williams, Registered Manager at Stour Road Care HomeThank you for your kind review. We really appreciate you taking the time to share your experience.

It's lovely to hear that your mum has been happy here over the years and that you feel confident in the care and support she receives. Our team work hard to create a safe, comfortable, and welcoming environment, so it's encouraging to know this has made a positive difference.

Thank you again for your feedback and for your recommendation.
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Review from Jane B (Daughter of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum Ivy is so well looked after by you- all the care helpers have been really EXCELLENT!
She is going to be 98 this year and you have all looked after her sooooo well! She's been in the care home due a stroke for 7 years and she's such a placid person and loves all the sociability with looking
at peoples faces in the lounge. Sometimes she has her nails painted and always has her hair washing and then curled. It makes her feel young even though she's the oldest resident in the care- home! See has been through Covid and many other things, sometimes she gets a couple of chest infections because she's old but she always get better you always sort these important things out. She loves to sit in the lounge and have her Christmas dinner with a Christmas red hat on. Later on on Christmas Day she gets a present from you from charity someone organises.
She's always being very well fed and she looks plump and rosy cheeked. Your BRILLIANT with her THANK YOU!!!!
Reply from Stacey Williams, Registered Manager at Stour Road Care HomeThank you so much for your kind and thoughtful review.
Mum is a pleasure to care for, and we're so pleased to hear how happy and comfortable she is with us. It's lovely that she enjoys time in the lounge, as well as having her hair and nails done, those moments really do make a difference.
We're also glad she enjoys our special celebrations, especially Christmas! Supporting her health and wellbeing is always our priority, and it means a lot to know you feel she is well looked after.
Thank you again for your lovely feedback, it's truly appreciated.
Warm regards,
The Team at Stour Road Care Home.
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Review from Barbie W (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended this care home as an emergency option at Stour Road for my mum, whose dementia declined rapidly.
From the first contact with their management team, I was immediately put at ease that they were able to meet her needs and keep her safe.
As soon as we arrived, I could see straight
away the caring nature of the staff with the other residents, and my mum relaxed immediately.
I can honestly say I have been so impressed from the start with the way this home is run; I am constantly kept in the loop with lots of phone calls and updates on how my mum has settled, any doctors that have visited or assessments done I am always kept in the loop.
I often phone to speak to my mum, and I am always greeted with such upbeat and caring staff.
When visiting, the staff are always in such good spirits; they seem to have such lovely relationships with the residents and treat them as if they are family.
Very lucky to have my mum in such a well-run care home.
Reply from Lizzie Hart, Group Manager at Stour Road Care HomeThank you for the positive feedback, Barbie.
It is always a pleasure caring for mum, and I am so pleased that you have a positive experience of the home.
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Review from Sharon M (Niece of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle required palliative and one to one care following an extreme deterioration in his health. Due to Covid restrictions, I was unable to visit to see if this would be suitable for him. However, this choice for him proved to be amazing. Very dedicated staff who nursed him with compassion, love and
dignity. Always keeping me informed of his health. It was the best place that he could live out his life. Well done, and thanks to all concerned.
Reply from Toby Williams, Director at Stour Road Care HomeSharon, thank you so much for your kind review. We will continue to strive to provide excellent care for your loved one into the future.
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Review from Darren S (Son of Resident) published on 23 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident of Stour Road Care Home from May 2018, and from the first day, we went to look round; we were made very welcome.
The care she received from the whole team was fantastic, and especially from the manager, who went out of her way constantly to help and support Mum and myself.
The food is fantastic and the afternoon cakes are always a treat.
We were always greeted with a smile, and it was a pleasure to get to know all of the very hardworking staff.
Thanks for caring so well for Mum in her final days.
Reply from Rob Conway, Director at Stour Road Care HomeDarren, thank you for the kind review and feedback. We loved looking after your Mum and wish you and your family the very best for the future. Feel free to pop in for afternoon tea any time.
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Review from Melanie S (Daughter of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff who interact on a regular basis with my father. Personal circumstances taken into consideration. Meals excellent and nutritionally balanced, good atmosphere with residents getting on well together and being caring of each other. Room kept clean and tidy and my father given his own comfortable
space when needed very welcome of myself at any time to visit.
Reply from Rob C, Director at Stour Road Care HomeThank you for your kind words.
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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Stour Road Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Stour Road Care Home is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.625 Points relating to the number of positive Reviews for Stour Road Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Stour Road Care Home

What types of Care is Stour Road Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Stour Road Care Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Stour Road Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Stour Road Care Home to the centre of Christchurch?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stour Road Care Home to verify any information. View our terms and conditions. Stour Road Care Home has an Basic Service - more info.