Care Homes Owned by WCN Care Group Ltd

From the moment my father moved into Stour Road, he has been treated with such care and dignity. His dementia has meant that he had been confused and his behaviour difficult and erratic but the calm atmosphere of this home has encouraged him to relax and find a level of contentment. The staff are delightful and exceptionally well trained and seem happy to work there. They know each of the residents so well, and gently encourage them to engage with each other so that the feeling is of a home and not a 'facility'. This is an exceptionally well run care home and I could not recommend it highly enough. My sister and I are so grateful that our father was placed here. Thank you to the Care Home Manager, Stacey and all her team.

I wish to leave a review for this carehome because of the excellent care my brother is currently receiving. The staff are very welcoming, diligent and attentive at all times. When we visit, usually 2 or 3 of us, we are made to feel part of a lovely family. Any medical problems are promptly dealt with in a loving and caring way. I feel that my brother is very lucky to be part of this environment in his latter and most needy years. Also I would like to complement the management and catering staff for their excellent care.

I have found the care home to be a very caring home with the nicest of staff, who are willing to always go the extra mile for the care of your family member, In my opinion the food cooked by two excellent Chefs l would say is delicious and lots of options, the cakes are perfect. Logistics l would like there to be another room option l feel too much has to happen in one area , The activities are very well thought and implemented with professionalism. Thank you for all you do for my family member in his journey.

The carers make you feel welcome and it is almost like being in your own home although obviously this is not possible. Every birthday is celebrated and BBQs are held in good weather. The food the Chef prepares for this is amazing. Very glad

My husband has been a resident at St. Anne's for the past three years. He came straight from being in hospital for months, where he'd been sectioned and had round the clock security. He hated personal care and was very hard to handle. With expert care and great patience, although he still shouts at times of personal care, he is generally much more trusting and fairly docile. The carers are brilliant, and very adept at handling those with challenging behaviour. Therefore I'm extremely grateful.

I would highly recommend this care home to anyone looking for the very best for their parent or relative.

Chestnut Court has such a lovely, homely feel from the moment you walk in. The staff are incredibly caring and supportive , nothing is ever too much trouble. The beautiful garden is a real highlight and always so well kept. My mother can be quite fussy with food, but she absolutely loves the fresh, homemade cooking. It's such a comfort knowing she is so happy and well looked after.

My mum has been at chestnut court for over 4 years, she has loved being there and has engaged with the manager and staff and has been fairly independent, but in the last year she has declined due to Dementia, but all the staff look after her very well, and go the extra mile to ensure she is cared for especially the manager who I have found to be very warm and caring and communicates with me at all times, as I don't live close by. I would recommend highly lovely Home and staff

If you're looking for a care home for a loved one then I recommend that you go and have a viewing. It has such a homely atmosphere and it's a really special place.

She's always being very well fed and she looks plump and rosy cheeked. Your BRILLIANT with her THANK YOU!!!!

The staff are very kind to both the residents and their families. The carers in my opinion are amazing. Their gentle approach has gained my husband's trust and they have worked with him to carry out podiatry, hair care, wet shaving and showering something that he hadn't allowed anyone to do during the past 7 months whilst he was in hospital.

I find the management approachable and willing to work with you for the best outcome for your loved one. I feel able to raise any concerns I may have.

It isn't a hotel type of nursing home, has a more homely feel and whenever I visit (which I do most days as there are no restrictions on visiting times) the carers always give a lovely welcome

Chestnuts has provided a caring home for our relative and has given us peace of mind too.

We are having a great experience with all the team at the home. Everyone is courteous and couldn't be more helpful. Communications are always clear and relevant helping us understand and where necessary make decisions on our mother's care.

My Mum has dementia and moved into Chestnut Court in Spring 2025. I am really pleased that she is there, she is well looked after and safe. The care home manager and staff are all lovely, friendly and welcoming. There's a wide range of activities running every day which are all excellent, my Mum enjoys these. Chestnut Court is very clean, Mum has a lovely room and the home is really well run. I feel very reassured that my Mum is in such a good care home; I visit regularly and the staff are always kind and caring with each individual resident. It's a homely and happy place.

My dad has been a full time resident at Chestnut Court for approximately 2 years now, and he receives excellent care and attention from all of the team there.

The staff are extremely caring, friendly and welcoming when we go to visit my dad, and a cuppa and biscuit are always offered.

The activities team work really hard to keep all of the residents entertained, with family orientated events such as garden tea parties and trips to the beach.

Also, a special mention to the Chestnut Court manager who went above and beyond to be there for the family when my mum passed away recently.

10/10.

We had to look for a care home for mum at 91 after she broke her hip and was diagnosed with vascular dementia. It was an emotional and difficult decision as mum wanted to stay living independently in her bungalow. I visited many care homes and immediately felt Chestnut Court was the home for mum with its homely atmosphere and welcoming and friendly staff. The carers and myself supported mum settling in. Mum has been living at Chestnut Court for over 2 years and is very happy there. The carers are the loveliest people who all love mum and give her excellent care so that I don't have to worry about her. The care manager, an ex carer herself, is very hands on with the residents and carers. She is very open to any suggestions that I make and is a very caring person. Mum enjoys all the activities.The food is excellent and mum eats well and has put on weight eating all the homemade cakes and puddings. With its homely, community atmosphere, I would highly recommend Chestnut Court.

My Mum has been living at Chestnut Court for over 2 years and she is cared for really well. I never have to worry about her when she's at Chestnut court. The carers provide compassionate care for all residents. The home provides a homely environment for my Mum. There are daily activities which stimulates the residents. The food my Mum enjoys and she can choose from a menu. The management team are open to suggestions and send regular email updates. Thank you to all of the team including, carers, management, catering staff and house keepers for caring for my Mum so well.

My poor husband suffered so much in the last days of his life. This place is awful, the end of life care is dreadful. Three days before he died I found him in agony with his head on the foot of the bed. He was crying and said to me for gods sake help me. When he died he was left eyes bulging mouth wide open, it was like a horror movie. Bad management all the way, no one should end up like this. I am sorry I have nothing good to say about this place. I have many more stories, none good. The experience has shaken me.

Any issues are dealt with promptly and with no fuss. Activities are daily and they encourage residents to join in which I couldn't achieve at home. He's now needing help with feeding and has become incontinent and these have been managed before I even realised they were an issue.

My sincere thanks to all concerned at Chestnut Court Care Home.