Chestnut Court Rest Home, New Milton, Hampshire
Chestnut Court Rest Home, New Milton, Hampshire
Chestnut Court Rest Home, New Milton, Hampshire

Chestnut Court Rest Home is part of Beritaz Care, which has extensive experience and a reputation for providing a high level of care and support throughout Dorset, Hampshire and Surrey. All team members undertake regular and on-going continuing professional development to ensure the highest possible standards are maintained.

Chestnut Court Rest Home is located between the New Forest and the sea, offering a healthy and quiet place to live, yet with good transport links and within easy reach of New Milton town itself. The home has beautiful landscaped grounds with a secured garden, which can be accessed and enjoyed all year around.

Warm, compassionate care is offered within a home from home environment in single rooms with ensuite facilities. Residents are encouraged to bring their own familiar and treasured items into their rooms so that they may settle comfortably.

The home was inspected by the Care Quality Commission (CQC) in August 2015 and received an overall Good rating.

Visitors may visit the home at any time, but anyone wishing to meet the manager should contact the home in advance to ensure they will be available.

Group: Beritaz Care

Person in charge: Becky Wilson (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 25

Shared Rooms: 0

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single from £600 (These prices are only a guideline, please contact Chestnut Court Rest Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Chestnut Court is opened to visitors within reasonable social hours, but it is recommended that the home is telephoned prior to any visit.

Parking:

There is a private car park to the rear of the building and plenty of onstreet parking nearby.

Latest Care Quality Commission* Report on Chestnut Court Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 10 hours ago

We currently have two rooms available. You are very welcome to come and visit our home at any time but previous booking is recommended. Please contact us on 01425 620 000

Reviews

8.4 Chestnut Court Rest Home has a Review Score of 8.4 (8.442)

The Review Score of 8.4 (maximum of 10) for Chestnut Court Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Chestnut Court Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.342 for Chestnut Court Rest Home is calculated as follows: ( (58 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 120 Ratings = 4.342

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.1 Points relating to the number of positive Reviews for Chestnut Court Rest Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chestnut Court Rest Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chestnut Court Rest Home

  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

D├ęcor needs updating, noticeable smells, could be cleaner (room). Agency staff poor quality.

The manager and her main staff are of a high standard and very caring, which is our main reason for choosing this home and staying there.

How likely would you be to recommend Chestnut Court Rest Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The care home is very homely and the staff are excellent at looking after my mother, who is 98.
Nothing is too much trouble, with the manager visiting my mother whilst in hospital overnight following a fall.

How likely would you be to recommend Chestnut Court Rest Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Although not 100% suitable for our requirements, the management goes out of their way to rectify this position. A very good relationship exists with both management of working staff senior or otherwise.

How likely would you be to recommend Chestnut Court Rest Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

Chestnut Court is homely and loving. I came May 2016 this is my day 290. The carers are kind and cheerful and the staff are helpful and pleasant and flit themselves about to give any necessary assistance.

How likely would you be to recommend Chestnut Court Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff very kind and helpful. I must give special mention to the manager who has transformed the home. I am happy that my is receiving such good care.

How likely would you be to recommend Chestnut Court Rest Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always a joy to park up and ring the bell with a smile knowing staff are very welcoming and friendly. Mum is always in good hands which makes me calm and very relaxed. When I am hugging Mum, the staff are busy making residents feel wanted and loved which is a real joy to watch. The staff are always smiling and talk actively to me and other relatives of residents. A very warm, happy, professional atmosphere. Very pleased.

How likely would you be to recommend Chestnut Court Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was a long-term resident at Chestnut Court Rest Home for over 5 years. During this time, he was given devoted care by the staff who also extended this care to our family. He and we were always treated with dignity and respect. The personal care was always good and the food is really nice and plentiful. My sister (an ex-RGN) said she found it hard to fault the end-of-life care given at the period before his passing. The staff were so kind to us. I would recommend Chestnut Court Rest Home to anyone.

How likely would you be to recommend Chestnut Court Rest Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We are really pleased you agreed to take my brother as he was very difficult and his behaviours were off the wall to begin with. He then developed terminal cancer and you are continuing to provide care and treatment. We see also the staff going to any lengths to look after him respectfully as he deserves. We are very aware of what the outcome will be for my brother but we can at least feel safe and rest assured that his care is being provided with all aspects/needs of treatment covered by staff that really do care fro him. We thank you for everything that everyone has and is doing for him.

How likely would you be to recommend Chestnut Court Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As a resident for nearly two years at Chestnut Court I can only say how well my needs have been met. The staff are caring and considerate and undergo very stringent training in all round care work, resulting in everyone being treated as a person, not a number. There are good choices regarding food and choice as to whether a resident wishes to stay in their room. The new uniforms enable residents and visitors to identify staff more readily, especially the seniors.

How likely would you be to recommend Chestnut Court Rest Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

After viewing several residential care homes in Hampshire, Chestnut Court ticked all the right boxers for me. On viewing day staff were very friendly and welcoming. We toured the ground floor, 2 bedrooms, light and airy, large windows overlooking garden. Large lounge and dining area, and what a surprise on the first floor, a lounge and dining area for those who reside there. Also good a lift, not a stair lift. Bedroom en suites very large and suitably furnished. Whilst discussing prices we were served tea and biscuits. The garden consisting of trees and shrubs and flower beds all pleasing to the eye. Result a very real rest home.

How likely would you be to recommend Chestnut Court Rest Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2017

Bronze Investors in People

Recipient: Chestnut Court Rest Home

Date: Wednesday 08 Feb 2017

more details

November 2016

Manager of the Year Care Home 2016

Recipient: Beritaz Care

Date: Friday 18 Nov 2016

more details

August 2015

Job Vacancies

Staff Profiles

Becky

Becky Wilson

Job Title: Manager

Joined: 2010

Description:

Becky leads a skilled and professional caring team at Chestnut Court. She worked with clients with learning disabilities and mental health problems for 10 years before joining the team at Chestnut Court in 2010 in search of a change of direction. She's progressed through various roles, becoming Deputy Manager in 201 and Manager in 2016.
Becky holds NVQ Level 2 in dementia care and medication, and is currently doing studying for her Level 5 qualifications.
Becky is always looking for warm, kind and motivated people to join the team at Chestnut Court. There are lots of benefits on offer as well as great support to develop your career. Just look at our jobs page for more information.

Becky enjoys working at Chestnut Court because she likes to make a difference in people's lives, she enjoys the fact that the team all pull together providing the best care they can to make residents feel that Chestnut Court is their home. She values the fact that the company encourages each carer to be the best that they can be and provide the learning and development to support this. She loves to be able to make a tangible difference to people's lives at Chestnut Court - Residents, Relatives and the staff team.

Lisa

Lisa Shaylor

Job Title: Team Leader

Joined: 2016

Description:

Lisa joined the Chestnut Court team in February 2016, initially working nights, but now working days as a Team Leader. She works hard to be supportive to residents, their family and friends and is on hand for a chat if there are any concerns. Lisa will always go the extra mile.
She has grown in confidence since progressing to Team Leader and has been given extra responsibilities. She values the support she receives from the team at Chestnut Court and the Business Support Centre.
Lisa has a bit of a sweet tooth and readily admits that her weakness is chocolate cakes and biscuits.

Emma

Emma Wilson

Job Title: Activities Co-ordinator

Joined: 2013

Description:

Emma worked for a major retailer for eight years, before leaving in 2013 to pursue a new career in care at Chestnut Court. She has already completed all her mandatory training, and is now working towards her NVQ Level 2 in housekeeping.

Emma's pleased she made the move to Chestnut Court, which she's found very friendly, and special in the way we care for the elderly.

Louise

Louise Barry

Job Title: Team Leader

Joined: 2012

Description:

Louise started working at Chestnut Court four years ago as a Care Assistant and has worked hard to develop her career since then, progressing to her current role as Team Leader. She enjoys making a difference to the lives of residents, helping them to build trust, as well as with errands such as posting letters or getting in shopping. She reassures family and friends when they visit, making sure she has time for a cuppa and a chat to ensure all care needs are being met. Louise loves working for Beritaz Care and particularly values the emphasis they put on giving staff support to develop their careers. In her spare time, she loves cooking and spending time with both her boyfriend and family.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chestnut Court Rest Home