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Care Provided by Chestnut Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Chestnut Court Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- WCN Care Group Ltd
- Private Owned
Person in charge
- Lisa Shaylor (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
- Number of floors: 2
Room Information
- Single Rooms (25)
- Single Rooms with ensuite Wet Room (25)
Visiting
- Chestnut Court is open to visitors within reasonable social hours and visitors are welcome at any time. If you would like to speak to the home manager please telephone prior to your visit.
Parking
- There is a private car park to the rear of the building and plenty of onstreet parking nearby.
Chestnut Court Care Home Reviews (52)
Chestnut Court Care Home has a Review Score of 9.3 (9.288) out of 10, based on 11 reviews in the last 2 years.
Over all time Chestnut Court Care Home has 52 reviews.
Chestnut Court has such a lovely, homely feel from the moment you walk in. The staff are incredibly caring and supportive , nothing is ever too much trouble. The beautiful garden is a real highlight and always so well kept. My mother can be quite fussy with food, but she absolutely loves the fresh,...
Chestnut Court has such a lovely, homely feel from the moment you walk in. The staff are incredibly caring and supportive , nothing is ever too much trouble. The beautiful garden is a real highlight and always so well kept. My mother can be quite fussy with food, but she absolutely loves the fresh, homemade cooking. It's such a comfort knowing she is so happy and well looked after.
Thank you so much for your kind and thoughtful review, and for taking the time to share your feedback with us. It genuinely means a great deal to everyone on the team. We feel truly honoured and privileged to have been entrusted with the care of your mother.
My mum has been at chestnut court for over 4 years, she has loved being there and has engaged with the manager and staff and has been fairly independent, but in the last year she has declined due to Dementia, but all the staff look after her very well, and go the extra mile to ensure she is cared...
My mum has been at chestnut court for over 4 years, she has loved being there and has engaged with the manager and staff and has been fairly independent, but in the last year she has declined due to Dementia, but all the staff look after her very well, and go the extra mile to ensure she is cared for especially the manager who I have found to be very warm and caring and communicates with me at all times, as I don't live close by. I would recommend highly lovely Home and staff
Thank you so much for sharing your feedback and for taking the time to review us. It truly means a great deal. Supporting your mother is our absolute pleasure, she brings such warmth and joy to the team, and we genuinely love caring for her. We are deeply grateful for your kind and thoughtful words.
My sister was a resident at Chestnut Court for almost four years. it was a place that made her happy. It gave her security. They took her in as an urgent placement, decided to offer her a permanent place there and she then thrived. It was an absolute blessing for her to have been located at...
The home is situated in a lovely part of the world too, it has the most amazing staff and they are led by an equally amazing manager.
Even after losing my sister that support and help has continued from Chestnut Court and that's a rarity. It also shows what a wonderful place it is.
If you're looking for a care home for a loved one then I recommend that you go and have a viewing. It has such a homely atmosphere and it's a really special place.
Thank you very much for your kind words. It was our pleasure and honour to care for your sister. She brought so much joy to our home, and all of the staff miss her greatly. We truly appreciate you taking the time to leave a review-your feedback means a great deal to us.
During this time our relative has had many health issues. The Manager and staff team have been thorough,...
During this time our relative has had many health issues. The Manager and staff team have been thorough, thoughtful and kind in dealing with her needs and care. We have been notified whenever there has been a change in her health.
There is an activities co-ordinator during the weekdays, who organises visiting entertainers and activities.
Food is prepared from scratch, home made soups, cakes and meals, it looks lovely, smells good too.
The home has a close working relationship with the Health Centre, weekly visits from a dedicated team provide preventive care.
As a family, one of us tries to visit on most days, we are always made to feel welcome, we have got to know most of the residents.
Chestnuts has provided a caring home for our relative and has given us peace of mind too.
Thank you so much for your kind words and taking the time to review us. I will pass on this wonderful review and ensure the whole team receives this well-deserved feedback.
We are having a great experience with all the team at the home. Everyone is courteous and couldn't be more helpful. Communications are always clear and relevant helping us understand and where necessary make decisions on our mother's care.
We are having a great experience with all the team at the home. Everyone is courteous and couldn't be more helpful. Communications are always clear and relevant helping us understand and where necessary make decisions on our mother's care.
Thank you for taking the time to review us and for your kind words. It is our pleasure to care for your mother. She has made many friends here and settled in well.
My Mum has dementia and moved into Chestnut Court in Spring 2025. I am really pleased that she is there, she is well looked after and safe. The care home manager and staff are all lovely, friendly and welcoming. There's a wide range of activities running every day which are all excellent, my Mum...
My Mum has dementia and moved into Chestnut Court in Spring 2025. I am really pleased that she is there, she is well looked after and safe. The care home manager and staff are all lovely, friendly and welcoming. There's a wide range of activities running every day which are all excellent, my Mum enjoys these. Chestnut Court is very clean, Mum has a lovely room and the home is really well run. I feel very reassured that my Mum is in such a good care home; I visit regularly and the staff are always kind and caring with each individual resident. It's a homely and happy place.
Thank you for taking the time to review Chestnut Court, and for your kind words, which I have shared with our team. It is our honour and our pleasure to care for your mum.
My dad has been a full time resident at Chestnut Court for approximately 2 years now, and he receives excellent care and attention from all of the team there.
The staff are extremely caring, friendly and welcoming when we go to visit my dad, and a cuppa and biscuit are always offered.
The...
My dad has been a full time resident at Chestnut Court for approximately 2 years now, and he receives excellent care and attention from all of the team there.
The staff are extremely caring, friendly and welcoming when we go to visit my dad, and a cuppa and biscuit are always offered.
The activities team work really hard to keep all of the residents entertained, with family orientated events such as garden tea parties and trips to the beach.
Also, a special mention to the Chestnut Court manager who went above and beyond to be there for the family when my mum passed away recently.
Overall a fantastic, well run and extremely friendly care home.10/10.
Thank you for your kind words. It has been our utmost pleasure to care for your parents. Thank you for attending our events in the home.
We had to look for a care home for mum at 91 after she broke her hip and was diagnosed with vascular dementia. It was an emotional and difficult decision as mum wanted to stay living independently in her bungalow. I visited many care homes and immediately felt Chestnut Court was the home for mum...
We had to look for a care home for mum at 91 after she broke her hip and was diagnosed with vascular dementia. It was an emotional and difficult decision as mum wanted to stay living independently in her bungalow. I visited many care homes and immediately felt Chestnut Court was the home for mum with its homely atmosphere and welcoming and friendly staff. The carers and myself supported mum settling in. Mum has been living at Chestnut Court for over 2 years and is very happy there. The carers are the loveliest people who all love mum and give her excellent care so that I don't have to worry about her. The care manager, an ex carer herself, is very hands on with the residents and carers. She is very open to any suggestions that I make and is a very caring person. Mum enjoys all the activities.The food is excellent and mum eats well and has put on weight eating all the homemade cakes and puddings. With its homely, community atmosphere, I would highly recommend Chestnut Court.
Thank you for your lovely review. All the team at Chestnut Court are grateful to read your kind words. We take great pleasure in looking after your mother.
My Mum has been living at Chestnut Court for over 2 years and she is cared for really well. I never have to worry about her when she's at Chestnut court. The carers provide compassionate care for all residents. The home provides a homely environment for my Mum. There are daily activities which...
My Mum has been living at Chestnut Court for over 2 years and she is cared for really well. I never have to worry about her when she's at Chestnut court. The carers provide compassionate care for all residents. The home provides a homely environment for my Mum. There are daily activities which stimulates the residents. The food my Mum enjoys and she can choose from a menu. The management team are open to suggestions and send regular email updates. Thank you to all of the team including, carers, management, catering staff and house keepers for caring for my Mum so well.
Thank you for submitting a review and providing us with your feedback. We hope to continue providing the best possible care to your mother.
My poor husband suffered so much in the last days of his life. This place is awful, the end of life care is dreadful. Three days before he died I found him in agony with his head on the foot of the bed. He was crying and said to me for gods sake help me. When he died he was left eyes bulging mouth...
My poor husband suffered so much in the last days of his life. This place is awful, the end of life care is dreadful. Three days before he died I found him in agony with his head on the foot of the bed. He was crying and said to me for gods sake help me. When he died he was left eyes bulging mouth wide open, it was like a horror movie. Bad management all the way, no one should end up like this. I am sorry I have nothing good to say about this place. I have many more stories, none good. The experience has shaken me.
Our staff are committed to providing the highest standard of care. We take all concerns/complaints seriously, using them as opportunities for reflection and continuous improvement. Upon being made aware of this complaint, we commissioned an independent Health and Social Care consultant to conduct a...
Our staff are committed to providing the highest standard of care. We take all concerns/complaints seriously, using them as opportunities for reflection and continuous improvement. Upon being made aware of this complaint, we commissioned an independent Health and Social Care consultant to conduct a thorough investigation. The findings confirmed no evidence of unprofessional conduct or poor practice in relation to the sad passing of our resident. As part of the investigation, external healthcare professionals who regularly support residents at Chestnut Court were consulted. They confirmed that they attended on a regular basis, no concerns were found. The investigation also determined that some of the claims made in the review were not factually accurate. Whilst this person was a resident, their care, respect, and dignity remained our utmost priority. We understand that losing a loved one is an incredibly difficult time, we extend our sincere condolences to the family during this time.
The overall care from all staff - nurses, cleaners to management has been excellent. My husband has been unwell on several occasions - it has been picked up quickly, medical attention has been sought in a very quick manor. They always call me so I can attend and on the last occasion we decided to...
Any issues are dealt with promptly and with no fuss. Activities are daily and they encourage residents to join in which I couldn't achieve at home. He's now needing help with feeding and has become incontinent and these have been managed before I even realised they were an issue.
The experience from my point of view was very easy to arrange.
More importantly though is Dads experience - he has found everyone to be kind and caring and has settled in extremely well.
All the staff have made me very welcome during my weekly visits...
The experience from my point of view was very easy to arrange.
More importantly though is Dads experience - he has found everyone to be kind and caring and has settled in extremely well.
All the staff have made me very welcome during my weekly visits with coffee and help with Dad.
My sincere thanks to all concerned at Chestnut Court Care Home.
My Aunt was happy and well cared for at Chestnut Court for many years until she passed away at the end of March. I have been impressed by the management team and admired their compassion, dedication, and patience whilst they cared for and ensured the safety and well-being of my Aunt. The property...
My Aunt was happy and well cared for at Chestnut Court for many years until she passed away at the end of March. I have been impressed by the management team and admired their compassion, dedication, and patience whilst they cared for and ensured the safety and well-being of my Aunt. The property itself has seen many improvements recently. Compared to other care homes I have visited, Chestnut Court appears welcoming, bright, and cheerful with plenty of visual stimulation for the residents.
My wife was there for two weeks respite care and was (as far as one can tell) very happy and well cared for. I was impressed with the management team and their diligence in ensuring she was both safe and, by liasing with our GP, received all her medication in the correct manner. While there my wife...
I would have no hestitation in placing her there again if the need arose.
The staff are all very caring, ensuring the residents are well looked after. Regular meals and drinks. During the summer, regular outings. Activities on a daily basis, including balloon volley ball and a variety of musicians playing music that the residents can sing along to or dance to. Whenever I...
Nurses and Doctors visit every Monday to conduct regular check ups. The Home Manager is very easy to talk to about anything to do with my friend. I am happy to recommend Chestnut Court to everyone and I'm keeping it in mind for when or if I need their services myself.
My friend has been a resident for about three months. It has taken a while to settle in. All the staff have been on the wrong end of her temper, but the staff have been patient and supportive. I visit about once per week, they always have a welcoming smile and are attentive. The property is having...
My friend has been a resident for about three months. It has taken a while to settle in. All the staff have been on the wrong end of her temper, but the staff have been patient and supportive. I visit about once per week, they always have a welcoming smile and are attentive. The property is having some internal renovations and new carpet soon. The place is always clean and tidy and the daily menu is different.
I found it very interesting to see what happens in a nursing home but I could not do the job. The staff at Chestnut Court Care Home are very good to the people around them. They are very helpful when I go there. All I can say is they are very good at their jobs, they are the people you really do...
I found it very interesting to see what happens in a nursing home but I could not do the job. The staff at Chestnut Court Care Home are very good to the people around them. They are very helpful when I go there. All I can say is they are very good at their jobs, they are the people you really do need around.
My mother is currently residing at Chestnut Court. She initially came in for respite, she needed a cataract operation which has now been done and she can see again. Mum is an independent person and despite not being able to see, lived independently up until a few months ago. Sadly my mother's rings...
The story of how and when the rings went missing consistently changed, a ring was found, it had a slight similarity to Mum's ring but on seeing it, it definitely wasn’t hers. Another resident told me her ring was also missing. My mother treasured her rings and never let them out of her sight.
Whilst every care is taken to ensure our resident’s property is kept safe, items can and do get lost or misplaced. For this reason, we discourage residents from bringing jewellery into the home. Rings are such small items and can be dropped and lost very easily. A full investigation was carried out...
Whilst every care is taken to ensure our resident’s property is kept safe, items can and do get lost or misplaced. For this reason, we discourage residents from bringing jewellery into the home. Rings are such small items and can be dropped and lost very easily. A full investigation was carried out in respect of the missing rings, unfortunately, these could not be located. Our duty is to our client and it is not always possible to discuss matters with family members. Our full investigation confirmed that some of the expressions in this review are not factually correct.
My mom has been in Chestnut Court Care Home for a year now. The level of care she receives I believe is second to none. The manager is so incredibly kind, caring and friendly as well as wholly professional. This ethos is therefore passed down to her team who all show such a high level of care and...
Whenever I visit, the team and the residents are so friendly and welcoming, it is a delight to be there.
There seems to be nothing that is too much trouble for the staff and they seem to genuinely enjoy their jobs.
The staff are all amazing and will do anything to help her, she only has to ask. Nothing is too much trouble. Everyone (without exception) is cheerful, friendly, so...
The staff are all amazing and will do anything to help her, she only has to ask. Nothing is too much trouble. Everyone (without exception) is cheerful, friendly, so helpful land very efficient. We only looked at one care home, we didn't need to look further. So well managed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 April 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Chestnut Court Care Home.
There are no upcoming events for Chestnut Court Care Home.
Awards / Recognitions (3)
- 01 Aug 2022Recipient: Chestnut Court Care Home
- 01 Feb 2021Recipient: Chestnut Court Care Home
- 25 Aug 2015Recipient: Chestnut Court Care Home
Accreditations
There are no accreditations posted yet for Chestnut Court Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Chestnut Court Care Home
What types of Care is Chestnut Court Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chestnut Court Care Home have?
There are 25 Single Rooms.
What are the Facilities & Services at Chestnut Court Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chestnut Court Care Home to the centre of New Milton?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Court Care Home to verify any information. View our terms and conditions. Chestnut Court Care Home has a Basic Service -what a Basic Service includes.











