Chestnut Court Care Home

9 Copse Road, New Milton BH25 6ES
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9.3 46 Reviews
  • Chestnut Court Care Home, New Milton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1000

These prices are only a guideline, please contact Chestnut Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Shaylor (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • Chestnut Court is open to visitors within reasonable social hours and visitors are welcome at any time. If you would like to speak to the home manager please telephone prior to your visit.

Parking

  • There is a private car park to the rear of the building and plenty of onstreet parking nearby.

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Chestnut Court Care Home Reviews (46)

Total of 46, showing 41-46
9.3

Chestnut Court Care Home has a Review Score of 9.3 (9.276) out of 10, based on 11 reviews in the last 2 years. Over all time Chestnut Court Care Home has 46 reviews.

Overall Experience

  • 20
  • 22
  • 2
  • 1
  • 1

Date Published

46
3
6
11
35

Review from Leslie Y (Husband of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very kind and helpful. I must give special mention to the manager who has transformed the home. I am happy that my is receiving such good care.

Facilities

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Treated with Dignity

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Value for Money

Review from KM (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a joy to park up and ring the bell with a smile knowing staff are very welcoming and friendly. Mum is always in good hands which makes me calm and very relaxed. When I am hugging Mum, the staff are busy making residents feel wanted and loved which is a real joy to watch. The staff are always
smiling and talk actively to me and other relatives of residents. A very warm, happy, professional atmosphere. Very pleased.

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Review from Joan R (Wife of Resident) assisted by family/friend published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a long-term resident at Chestnut Court Rest Home for over 5 years. During this time, he was given devoted care by the staff who also extended this care to our family. He and we were always treated with dignity and respect. The personal care was always good and the food is really nice
and plentiful. My sister (an ex-RGN) said she found it hard to fault the end-of-life care given at the period before his passing. The staff were so kind to us. I would recommend Chestnut Court Rest Home to anyone.

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Review from Rex D (Brother of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are really pleased you agreed to take my brother as he was very difficult and his behaviours were off the wall to begin with. He then developed terminal cancer and you are continuing to provide care and treatment. We see also the staff going to any lengths to look after him respectfully as he deserves.
We are very aware of what the outcome will be for my brother but we can at least feel safe and rest assured that his care is being provided with all aspects/needs of treatment covered by staff that really do care fro him. We thank you for everything that everyone has and is doing for him.

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Review from April H (Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a resident for nearly two years at Chestnut Court I can only say how well my needs have been met. The staff are caring and considerate and undergo very stringent training in all round care work, resulting in everyone being treated as a person, not a number. There are good choices regarding food and
choice as to whether a resident wishes to stay in their room. The new uniforms enable residents and visitors to identify staff more readily, especially the seniors.

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Review from Monica S (Wife of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After viewing several residential care homes in Hampshire, Chestnut Court ticked all the right boxers for me. On viewing day staff were very friendly and welcoming. We toured the ground floor, 2 bedrooms, light and airy, large windows overlooking garden. Large lounge and dining area, and what a surprise
on the first floor, a lounge and dining area for those who reside there. Also good a lift, not a stair lift. Bedroom en suites very large and suitably furnished. Whilst discussing prices we were served tea and biscuits. The garden consisting of trees and shrubs and flower beds all pleasing to the eye. Result a very real rest home.

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Current Review Score: 9.3 (9.276)

Overview of Review Score

The Review Score of 9.3 (9.276) out of 10 for Chestnut Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.276 for Chestnut Court Care Home is calculated as follows: ( (70 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 127 Ratings = 4.276

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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