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Care Provided by Chestnut Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Chestnut Court Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- WCN Care Group Ltd
- Private Owned
Person in charge
- Lisa Shaylor (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
- Number of floors: 2
Room Information
- Single Rooms (25)
- Single Rooms with ensuite Wet Room (25)
Visiting
- Chestnut Court is open to visitors within reasonable social hours and visitors are welcome at any time. If you would like to speak to the home manager please telephone prior to your visit.
Parking
- There is a private car park to the rear of the building and plenty of onstreet parking nearby.
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Chestnut Court Care Home Reviews (52)
9.3
Chestnut Court Care Home has a Review Score of 9.3 (9.288) out of 10, based on 11 reviews in the last 2 years.
Over all time Chestnut Court Care Home has 52 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Chestnut Court Care Home
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Review from H M (Resident / Service User) published on 10 May 2023 Submitted via Postal Card•
Overall Experience
I have been here for only three months but have found everything good. I cannot fault it but I have found the staff to be particularly helpful in every way. They are always pleasant and nothing is too much trouble for them.
I have been here for only three months but have found everything good. I cannot fault it but I have found the staff to be particularly helpful in every way. They are always pleasant and nothing is too much trouble for them.
Review from D C (Resident / Service User) published on 17 April 2023 Submitted via Postal Card•
Overall Experience
Food is very good. Staff are very good and helpful.
Food is very good. Staff are very good and helpful.
Review from Sue G (Niece of Resident) published on 16 August 2022 Submitted via Review Postal Card•
Overall Experience
Had a very good, in-depth discussion about my uncle's interests and hobbies with a view to encouraging him in activities in the home. This was wonderful to know that the activities at the home are not a general 'one size fits all' and that residents are able to engage in whatever suits the...
Had a very good, in-depth discussion about my uncle's interests and hobbies with a view to encouraging him in activities in the home. This was wonderful to know that the activities at the home are not a general 'one size fits all' and that residents are able to engage in whatever suits the individual. My uncle is a keen amateur painter and having some of his own work hanging in his room is a reminder daily of what he is capable of and he is starting to take it up again.
When I arrived, a singer was present and most residents happily joined in and my uncle remembered his dancing days and danced with the carers. A joy to experience!
Review from Paul M (Son of Resident) published on 10 June 2022 Submitted via Website•
Overall Experience
Mum is well looked after by the caring staff and we are pleased with the attitude and helpfulness of everyone we come in contact with, although not the most modern of facilities Mum is happy and content here and that is the most important thing.
Mum is well looked after by the caring staff and we are pleased with the attitude and helpfulness of everyone we come in contact with, although not the most modern of facilities Mum is happy and content here and that is the most important thing.
Review from Sheila T (Relative of Resident) published on 26 April 2022 Submitted via Postal Card•
Overall Experience
Small care home with caring staff.
Small care home with caring staff.
Review from Pat W (Wife of Resident) published on 21 April 2022 Submitted via Postal Card•
Overall Experience
This is the second care home my husband has been in. At last, he seems more relaxed. The staff are caring and have taken the time to understand and cater for his needs. I have confidence in the team at Chestnut Court Rest Home and have no problem with recommending this 'genuine' care home.
This is the second care home my husband has been in. At last, he seems more relaxed. The staff are caring and have taken the time to understand and cater for his needs. I have confidence in the team at Chestnut Court Rest Home and have no problem with recommending this 'genuine' care home.
Review from A S (Son of Resident) published on 10 January 2022 Submitted via Website•
Overall Experience
Mum is now very settled and says the staff are very caring and friendly. Management staff were very efficient in admitting Mum to the home when it became apparent that she could no longer cope at home.
Mum is now very settled and says the staff are very caring and friendly. Management staff were very efficient in admitting Mum to the home when it became apparent that she could no longer cope at home.
Review from Julia L (Daughter of Resident) published on 27 December 2021 Submitted via Website•
Overall Experience
My mother has been living in her own home with domiciliary carers going in four times a day but, at 95 and now unable to be safe there, the time came for her to have 24-hour care.
We visited Chestnut Court Rest Home and were immediately struck by the warm atmosphere, cleanliness and all-round...
My mother has been living in her own home with domiciliary carers going in four times a day but, at 95 and now unable to be safe there, the time came for her to have 24-hour care.
We visited Chestnut Court Rest Home and were immediately struck by the warm atmosphere, cleanliness and all-round good vibe. The deputy manager talked us through everything and was happy to answer all of our questions. On the day Mum moved in, everything possible was done to make the transition smooth and welcoming.
We were asked to provide lots of helpful information about Mum's life, interests and family to assist the carers with subjects to open conversation with her.
She has now been happily settled in her newly carpeted and decorated room for one month. I can honestly say that the deputy manager and all the staff have gone out of their way to make Mum feel at home and kept good contact with us all.
We visited Chestnut Court Rest Home and were immediately struck by the warm atmosphere, cleanliness and all-round good vibe. The deputy manager talked us through everything and was happy to answer all of our questions. On the day Mum moved in, everything possible was done to make the transition smooth and welcoming.
We were asked to provide lots of helpful information about Mum's life, interests and family to assist the carers with subjects to open conversation with her.
She has now been happily settled in her newly carpeted and decorated room for one month. I can honestly say that the deputy manager and all the staff have gone out of their way to make Mum feel at home and kept good contact with us all.
As a family, we can not thank everyone at Chestnut Court enough.
Review from V S (Sister of Resident) published on 27 May 2021 Submitted via Website•
Overall Experience
In August, 2020, my brother was admitted to Chestnut Court after his Social Worker recommended that this home would be perfect for his needs.
His transition into the home was flawless, swift and professional. He was made to feel comfortable and at ease straight away and great care was made to...
In August, 2020, my brother was admitted to Chestnut Court after his Social Worker recommended that this home would be perfect for his needs.
His transition into the home was flawless, swift and professional. He was made to feel comfortable and at ease straight away and great care was made to ensure his needs and likes were met.
The Covid guidelines have always been strictly adhered to at the home and I have always felt my brother was very safe and looked after at all times.
My brother has been at the home for 10 months now and he is always very happy and upbeat despite the Covid restrictions as he is kept busy and stimulated. I am in no doubt that my brother is much happier in Chestnut Court
I have to say a huge thank you to all the staff for their dedication and care for my brother. I feel all the staff truly go over and above to ensure the best home environment and continuity always.
His transition into the home was flawless, swift and professional. He was made to feel comfortable and at ease straight away and great care was made to ensure his needs and likes were met.
The Covid guidelines have always been strictly adhered to at the home and I have always felt my brother was very safe and looked after at all times.
My brother has been at the home for 10 months now and he is always very happy and upbeat despite the Covid restrictions as he is kept busy and stimulated. I am in no doubt that my brother is much happier in Chestnut Court
I have to say a huge thank you to all the staff for their dedication and care for my brother. I feel all the staff truly go over and above to ensure the best home environment and continuity always.
I would have no problem speaking to anyone if a verbal reference is required.
Review from Christopher M (Son of Resident) published on 24 May 2021 Submitted via Website•
Overall Experience
My mother, who has dementia, moved into Chestnut Court in August 2020. We were well supported by the management in preparation for the move and at the time of the move.
All members of staff maintain a very positive and caring attitude, and it is a great comfort to me to see my mother so at ease...
My mother, who has dementia, moved into Chestnut Court in August 2020. We were well supported by the management in preparation for the move and at the time of the move.
All members of staff maintain a very positive and caring attitude, and it is a great comfort to me to see my mother so at ease with them, especially given all the difficulties arising from the pandemic over these months.
My mother eats well, so I think the food must be good.
There is a lovely secure patio and garden area which I am sure my mother will enjoy in the better weather.
All members of staff maintain a very positive and caring attitude, and it is a great comfort to me to see my mother so at ease with them, especially given all the difficulties arising from the pandemic over these months.
My mother eats well, so I think the food must be good.
There is a lovely secure patio and garden area which I am sure my mother will enjoy in the better weather.
Chestnut Court fulfils all the things that are most important to us.
Review from R J (Husband of Resident) published on 14 December 2020 Submitted via Website•
Overall Experience
The care my wife gets in this place is second to none. The staff are all kind and caring and show love to all residents, the place is home and feels like home to everyone, residents and visitors. My wife has been with you for two a half years and has had the best of care. The staff also care about...
The care my wife gets in this place is second to none. The staff are all kind and caring and show love to all residents, the place is home and feels like home to everyone, residents and visitors. My wife has been with you for two a half years and has had the best of care. The staff also care about me. The contact I get is also very good by phone or email. During this awful year, the staff have been doing everything to make life bearable. The manager of this place is not only good, but is brilliant for all concerned, residents and their visitors, staff, and the organization. Would I recommend this place, of course, I would.
Review from Jacqueline P (Daughter of Resident) published on 12 June 2020 Submitted via Website•
Overall Experience
My mum has been a resident of Chestnut Court for two years. The manager and her team have always been excellent in every way with my mums care. During these unprecedented times when I have not been able to see Mum, they have kept me up to date with any issues of her health and well being. The home...
My mum has been a resident of Chestnut Court for two years. The manager and her team have always been excellent in every way with my mums care. During these unprecedented times when I have not been able to see Mum, they have kept me up to date with any issues of her health and well being. The home is an old house and thus homely, unfortunately being an old house it needs constant maintenance which I know they have struggled with getting a permanent maintenance person, but now assured this has been resolved. Would not hesitate to recommend this care home in the future.
Review from T M (Daughter of Resident) published on 18 March 2020 Submitted via Postal Card•
Overall Experience
All the staff are very caring and kind and seem to genuinely care.
All the staff are very caring and kind and seem to genuinely care.
Review from A M (Sister of Resident) published on 19 August 2019 Submitted via Postal Card•
Overall Experience
My sister has been at Chestnut Court for 20 years now and I have always found the staff most kind and helpful.
They are very understanding with my sister's problems and treat her with kindness and fairness.
My sister has been at Chestnut Court for 20 years now and I have always found the staff most kind and helpful.
They are very understanding with my sister's problems and treat her with kindness and fairness.
Review from J A (Son of Resident) published on 25 February 2019 Submitted via Postal Card•
Overall Experience
I am very happy with the care my father receives at Chestnut in New Milton. The staff are friendly and helpful and their attention to detail is first class.
I am very happy with the care my father receives at Chestnut in New Milton. The staff are friendly and helpful and their attention to detail is first class.
Review from Jeanette E (Daughter of Resident) published on 1 February 2019 Submitted via Review Postal Card•
Overall Experience
Friendly, helpful staff with a very caring and respectful attitude to the residents. All the staff are well informed on residents needs and requirements.
Food is wholesome and cooked on the premises. The chef interacts with residents to check everything is satisfactory.
Food is wholesome and cooked on the premises. The chef interacts with residents to check everything is satisfactory.
A safe environment for...
Friendly, helpful staff with a very caring and respectful attitude to the residents. All the staff are well informed on residents needs and requirements.
Food is wholesome and cooked on the premises. The chef interacts with residents to check everything is satisfactory.
Food is wholesome and cooked on the premises. The chef interacts with residents to check everything is satisfactory.
A safe environment for relatives.
Review from Colleen A (Wife of Resident) published on 8 January 2019 Submitted via Postal Card•
Overall Experience
I have found that the quality of care by all carers is really very good. The management and under management could also not be more caring, friendly and helpful.
The décor is good e.g rooms, chairs, curtains, cushions.
The décor is good e.g rooms, chairs, curtains, cushions.
Hospitality is also good e.g offering visitors tea, coffee etc.
I have found that the quality of care by all carers is really very good. The management and under management could also not be more caring, friendly and helpful.
The décor is good e.g rooms, chairs, curtains, cushions.
The décor is good e.g rooms, chairs, curtains, cushions.
Hospitality is also good e.g offering visitors tea, coffee etc.
Review from Roger B (Son of Resident) published on 17 August 2018 Submitted via Postal Card•
Overall Experience
Mum is always happy, clean and enjoys the entertainment provided.
The staff are caring and look after mum's needs.
Mum is always happy, clean and enjoys the entertainment provided.
The staff are caring and look after mum's needs.
Review from C J (Brother of Resident) published on 13 August 2018 Submitted via Postal Card•
Overall Experience
Staff are always caring, cheerful, welcoming and encouraging. They go to considerable lengths to ensure residents and their visitors are well looked after.
The facilities are satisfactory but hampered by the age and nature of the building.
Staff are always caring, cheerful, welcoming and encouraging. They go to considerable lengths to ensure residents and their visitors are well looked after.
The facilities are satisfactory but hampered by the age and nature of the building.
Review from Jean R (Resident / Service User) published on 6 June 2018 Submitted via Postal Card•
Overall Experience
I have been a resident here for 15 months. During my time at Chesnut Court, I have always been greatly supported by all staff and any occasional difficulties quickly dealt with by management.
I have been a resident here for 15 months. During my time at Chesnut Court, I have always been greatly supported by all staff and any occasional difficulties quickly dealt with by management.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 April 2021Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Chestnut Court Care Home.
Upcoming Events
There are no upcoming events for Chestnut Court Care Home.
Awards / Recognitions (3)
- 01 Aug 2022Recipient: Chestnut Court Care Home
- 01 Feb 2021Recipient: Chestnut Court Care Home
- 25 Aug 2015Recipient: Chestnut Court Care Home
Accreditations
There are no accreditations posted yet for Chestnut Court Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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