Chestnut Court Care Home

9 Copse Road, New Milton BH25 6ES
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9.2 46 Reviews
  • Chestnut Court Care Home, New Milton
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Care Provided by Chestnut Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Shaylor (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • Chestnut Court is open to visitors within reasonable social hours and visitors are welcome at any time. If you would like to speak to the home manager please telephone prior to your visit.

Parking

  • There is a private car park to the rear of the building and plenty of onstreet parking nearby.

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Chestnut Court Care Home Reviews (46)

9.2

Chestnut Court Care Home has a Review Score of 9.2 (9.213) out of 10, based on 10 reviews in the last 2 years.
Over all time Chestnut Court Care Home has 46 reviews.

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Reviewer Connection to Chestnut Court Care Home
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Review from A S (Son of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is now very settled and says the staff are very caring and friendly. Management staff were very efficient in admitting Mum to the home when it became apparent that she could no longer cope at home.
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Review from Julia L (Daughter of Resident) published on 27 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living in her own home with domiciliary carers going in four times a day but, at 95 and now unable to be safe there, the time came for her to have 24-hour care.
We visited Chestnut Court Rest Home and were immediately struck by the warm atmosphere, cleanliness and all-round good
vibe. The deputy manager talked us through everything and was happy to answer all of our questions. On the day Mum moved in, everything possible was done to make the transition smooth and welcoming.
We were asked to provide lots of helpful information about Mum's life, interests and family to assist the carers with subjects to open conversation with her.
She has now been happily settled in her newly carpeted and decorated room for one month. I can honestly say that the deputy manager and all the staff have gone out of their way to make Mum feel at home and kept good contact with us all.
As a family, we can not thank everyone at Chestnut Court enough.
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Review from V S (Sister of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
In August, 2020, my brother was admitted to Chestnut Court after his Social Worker recommended that this home would be perfect for his needs.
His transition into the home was flawless, swift and professional. He was made to feel comfortable and at ease straight away and great care was made to ensure
his needs and likes were met.
The Covid guidelines have always been strictly adhered to at the home and I have always felt my brother was very safe and looked after at all times.
My brother has been at the home for 10 months now and he is always very happy and upbeat despite the Covid restrictions as he is kept busy and stimulated. I am in no doubt that my brother is much happier in Chestnut Court
I have to say a huge thank you to all the staff for their dedication and care for my brother. I feel all the staff truly go over and above to ensure the best home environment and continuity always.
I would have no problem speaking to anyone if a verbal reference is required.
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Review from Christopher M (Son of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother, who has dementia, moved into Chestnut Court in August 2020. We were well supported by the management in preparation for the move and at the time of the move.
All members of staff maintain a very positive and caring attitude, and it is a great comfort to me to see my mother so at ease with
them, especially given all the difficulties arising from the pandemic over these months.
My mother eats well, so I think the food must be good.
There is a lovely secure patio and garden area which I am sure my mother will enjoy in the better weather.
Chestnut Court fulfils all the things that are most important to us.
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Review from R J (Husband of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my wife gets in this place is second to none. The staff are all kind and caring and show love to all residents, the place is home and feels like home to everyone, residents and visitors. My wife has been with you for two a half years and has had the best of care. The staff also care about me.
The contact I get is also very good by phone or email. During this awful year, the staff have been doing everything to make life bearable. The manager of this place is not only good, but is brilliant for all concerned, residents and their visitors, staff, and the organization. Would I recommend this place, of course, I would.
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Review from Jacqueline P (Daughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident of Chestnut Court for two years. The manager and her team have always been excellent in every way with my mums care. During these unprecedented times when I have not been able to see Mum, they have kept me up to date with any issues of her health and well being. The home
is an old house and thus homely, unfortunately being an old house it needs constant maintenance which I know they have struggled with getting a permanent maintenance person, but now assured this has been resolved. Would not hesitate to recommend this care home in the future.
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Review from T M (Daughter of Resident) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very caring and kind and seem to genuinely care.
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Review from A M (Sister of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been at Chestnut Court for 20 years now and I have always found the staff most kind and helpful.
They are very understanding with my sister's problems and treat her with kindness and fairness.
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Review from J A (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my father receives at Chestnut in New Milton. The staff are friendly and helpful and their attention to detail is first class.
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Review from Jeanette E (Daughter of Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, helpful staff with a very caring and respectful attitude to the residents. All the staff are well informed on residents needs and requirements.
Food is wholesome and cooked on the premises. The chef interacts with residents to check everything is satisfactory.
A safe environment for relatives.
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Review from Colleen A (Wife of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that the quality of care by all carers is really very good. The management and under management could also not be more caring, friendly and helpful.
The décor is good e.g rooms, chairs, curtains, cushions.
Hospitality is also good e.g offering visitors tea, coffee etc.
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Review from Roger B (Son of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always happy, clean and enjoys the entertainment provided.
The staff are caring and look after mum's needs.
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Review from C J (Brother of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always caring, cheerful, welcoming and encouraging. They go to considerable lengths to ensure residents and their visitors are well looked after.
The facilities are satisfactory but hampered by the age and nature of the building.
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Review from Jean R (Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here for 15 months. During my time at Chesnut Court, I have always been greatly supported by all staff and any occasional difficulties quickly dealt with by management.
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Review from Jacqueline G (Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no problems living here. The staff are very helpful. I am happy living here.
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Review from David S (Son of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble in looking after my Mother. She likes the staff and is well fed. They treat her with dignity.
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Review from Jan F (Sister of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My brother is well looked after - his caregivers are kind - his meals are good and balanced.
He is stubborn but I think he is happy with his lot.
What can I do? I live in the USA and get over twice a year.
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Review from S B (Son-in-law of Resident) published on 1 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Décor needs updating, noticeable smells, could be cleaner (room). Agency staff poor quality.


The manager and her main staff are of a high standard and very caring, which is our main reason for choosing this home and staying there.

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Review from George N (Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although not 100% suitable for our requirements, the management goes out of their way to rectify this position. A very good relationship exists with both management of working staff senior or otherwise.
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Review from F B (Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chestnut Court is homely and loving. I came May 2016 this is my day 290. The carers are kind and cheerful and the staff are helpful and pleasant and flit themselves about to give any necessary assistance.
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Current Review Score: 9.2 (9.213)

Overview of Review Score

The Review Score of 9.2 (9.213) out of 10 for Chestnut Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.313 for Chestnut Court Care Home is calculated as follows: ( (70 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 115 Ratings = 4.313
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Chestnut Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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