WCN Care Group Ltd in Dorset | 2 Care Homes

Review of
Stour Road Care Home
from Barbie W (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report

Overall Experience

I was recommended this care home as an emergency option at Stour Road for my mum, whose dementia declined rapidly.
From the first contact with their management team, I was immediately put at ease that they were able to meet her needs and keep her safe.
As soon as we arrived, I could see straight

away the caring nature of the staff with the other residents, and my mum relaxed immediately.
I can honestly say I have been so impressed from the start with the way this home is run; I am constantly kept in the loop with lots of phone calls and updates on how my mum has settled, any doctors that have visited or assessments done I am always kept in the loop.
I often phone to speak to my mum, and I am always greeted with such upbeat and caring staff.
When visiting, the staff are always in such good spirits; they seem to have such lovely relationships with the residents and treat them as if they are family.
Very lucky to have my mum in such a well-run care home.

Reply from Lizzie Hart, Group Manager at Stour Road Care Home

Thank you for the positive feedback, Barbie.
It is always a pleasure caring for mum, and I am so pleased that you have a positive experience of the home.

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Review of
Stour Road Care Home
from Sharon M (Niece of Resident) published on 21 April 2021 Submitted via Website • Report

Overall Experience

My uncle required palliative and one to one care following an extreme deterioration in his health. Due to Covid restrictions, I was unable to visit to see if this would be suitable for him. However, this choice for him proved to be amazing. Very dedicated staff who nursed him with compassion, love and

dignity. Always keeping me informed of his health. It was the best place that he could live out his life. Well done, and thanks to all concerned.

Reply from Toby Williams, Director at Stour Road Care Home

Sharon, thank you so much for your kind review. We will continue to strive to provide excellent care for your loved one into the future.

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Review of
Stour Road Care Home
from Darren S (Son of Resident) published on 23 January 2020 Submitted via Website • Report

Overall Experience

My mum became a resident of Stour Road Care Home from May 2018, and from the first day, we went to look round; we were made very welcome.
The care she received from the whole team was fantastic, and especially from the manager, who went out of her way constantly to help and support Mum and myself.

The food is fantastic and the afternoon cakes are always a treat.
We were always greeted with a smile, and it was a pleasure to get to know all of the very hardworking staff.
Thanks for caring so well for Mum in her final days.

Reply from Rob Conway, Director at Stour Road Care Home

Darren, thank you for the kind review and feedback. We loved looking after your Mum and wish you and your family the very best for the future. Feel free to pop in for afternoon tea any time.

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Review of
Stour Road Care Home
from Melanie S (Daughter of Resident) published on 19 June 2019 Submitted via Postal Card • Report

Overall Experience

Caring staff who interact on a regular basis with my father. Personal circumstances taken into consideration. Meals excellent and nutritionally balanced, good atmosphere with residents getting on well together and being caring of each other. Room kept clean and tidy and my father given his own comfortable

space when needed very welcome of myself at any time to visit.

Reply from Rob C, Director at Stour Road Care Home

Thank you for your kind words.

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Review of
St Anne's Care Home
from Richard (Son of Resident) published on 19 March 2019 Submitted via Website • Report

Overall Experience

Both my father and mother have been in St Anne's. We are very pleased with the care they have received. The staff know the residents very well and take time with them as it is relatively well-staffed against other homes we have used. Sadly my mother died in St Anne's but at this crucial time we were

kept very closely informed by the staff and because of this we were able to spend her last hours together. I will always be grateful to them for this. My father is now alone in St Anne's and has vascular dementia. He is not always the easiest person to deal with and the staff again do a great job in difficult circumstances. I have no hesitation in recommending St Anne's.

Reply from Rob C, Director at St Anne's Care Home

Everyone at St Anne's took great pleasure in reading your review. We were really happy to support your mother and yourself through her loss, and to be able to continue to look after your father. Thank you for the recommendation.

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Review of
St Anne's Care Home
from Gillian H (Daughter of Resident) published on 22 February 2019 Submitted via Website • Report

Overall Experience

My mum was resident in St Anne's after discharge from the hospital last year. The care she received while there had the result of giving us an extra year with her and for that, we are eternally grateful. Every single member of the staff there treated mum like a family member and nothing was too much

trouble for the staff with regard to mum. She was looked after in a way we would never have been able to at home and she felt loved while there. Visiting mum at any time of any day was not difficult and we were always made to feel very welcome whenever we did visit. If your relative is lucky enough to have a place in St Anne's you can rest assured that they will receive the very best care, food, support from everyone involved in their care. Thank you for taking such good care of my mum.

Reply from Rob C, Director at St Anne's Care Home

Thank you so much for your review. It was a pleasure to look after and take care of your mother at St Anne's. We will pass your comments onto the team.

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Review of
St Anne's Care Home
from Laura W (Daughter of Resident) published on 18 September 2018 Submitted via Website • Report

Overall Experience

I am happy that Mum is safe and well looked after. Management are approachable and forward thinking. Food is good and it’s a happy environment.

Reply from Rob Conway, Director at St Anne's Care Home

Laura, thank you for your review. We are always looking for new ways to innovate and provide excellent care in an environment that is homely in scale.

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Review of
St Anne's Care Home
from Ian I (Friend of Resident) published on 17 September 2018 Submitted via Website • Report

Overall Experience

We have been extremely pleased with the care and attention that our friend has received. The staff are most friendly and always very welcoming. We would have no hesitation in recommending this very special Care Home.

Reply from Toby Williams, Director at St Anne's Care Home

Thank you for your comments, which I will also pass on to the team.

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Review of
St Anne's Care Home
from Ailsa R (Daughter of Resident) published on 12 September 2018 Submitted via Website • Report

Overall Experience

My father has been a resident of St Anne's since January 2014. As a family, we are very glad that he is in the care of the professional staff at the home and we are confident that he is well looked after and all his needs are met. As we don't live locally it makes it convenient to be able to call in

whenever we can and my father is always clean, comfortable and well-fed. There is always a friendly atmosphere and a real 'family' feeling amongst the staff who are always willing to spend time giving us a catch up on my father is. Highly recommended!

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Review of
St Anne's Care Home
from Paul H (Son of Resident) published on 3 April 2018 Submitted via Website • Report

Overall Experience

St Anne's found a room for my 103-year-old Mother, assessed her and admitted her all on the same day when she was at a low ebb. She received kind and diligent care, enjoyed a room with a view over the garden, appreciated the cooking and soon recovered much of her strength. I recommend St Anne's with

confidence.

Reply from Rob Conway, Director at St Anne's Care Home

We loved looking after your mother and enjoyed her time with us at St Anne's. Thank you for your kind words.

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Review of
St Anne's Care Home
from Jerry M (Brother of Resident) published on 19 March 2018 Submitted via Website • Report

Overall Experience

Our sister stayed at St Anne's.
We were very happy with the service.
She enjoyed her time and the team were very caring.
They appear well trained and have lots of time for the residents.
We moved her from another home nearby which was bigger and the team had less time for her.
At St Anne's the

staff really try and made her feel like she was at home, in a safe environment.
Great value for money.
Very happy.

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Care Homes Owned by WCN Care Group Ltd in Dorset

WCN Care Group Ltd Locations in Dorset (2)

WCN Care Group Ltd Reviews in Dorset (11)

Reviews posted for members of WCN Care Group Ltd

Stour Road Care Home

Stour Road Care Home

Stour Road Care Home

Stour Road Care Home

St Anne's Care Home

St Anne's Care Home

St Anne's Care Home

St Anne's Care Home

St Anne's Care Home

St Anne's Care Home

St Anne's Care Home

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