Care Homes Owned by WCN Care Group Ltd in Dorset

From the moment my father moved into Stour Road, he has been treated with such care and dignity. His dementia has meant that he had been confused and his behaviour difficult and erratic but the calm atmosphere of this home has encouraged him to relax and find a level of contentment. The staff are delightful and exceptionally well trained and seem happy to work there. They know each of the residents so well, and gently encourage them to engage with each other so that the feeling is of a home and not a 'facility'. This is an exceptionally well run care home and I could not recommend it highly enough. My sister and I are so grateful that our father was placed here. Thank you to the Care Home Manager, Stacey and all her team.

I wish to leave a review for this carehome because of the excellent care my brother is currently receiving. The staff are very welcoming, diligent and attentive at all times. When we visit, usually 2 or 3 of us, we are made to feel part of a lovely family. Any medical problems are promptly dealt with in a loving and caring way. I feel that my brother is very lucky to be part of this environment in his latter and most needy years. Also I would like to complement the management and catering staff for their excellent care.

I have found the care home to be a very caring home with the nicest of staff, who are willing to always go the extra mile for the care of your family member, In my opinion the food cooked by two excellent Chefs l would say is delicious and lots of options, the cakes are perfect. Logistics l would like there to be another room option l feel too much has to happen in one area , The activities are very well thought and implemented with professionalism. Thank you for all you do for my family member in his journey.

The carers make you feel welcome and it is almost like being in your own home although obviously this is not possible. Every birthday is celebrated and BBQs are held in good weather. The food the Chef prepares for this is amazing. Very glad

My husband has been a resident at St. Anne's for the past three years. He came straight from being in hospital for months, where he'd been sectioned and had round the clock security. He hated personal care and was very hard to handle. With expert care and great patience, although he still shouts at times of personal care, he is generally much more trusting and fairly docile. The carers are brilliant, and very adept at handling those with challenging behaviour. Therefore I'm extremely grateful.

I would highly recommend this care home to anyone looking for the very best for their parent or relative.

She's always being very well fed and she looks plump and rosy cheeked. Your BRILLIANT with her THANK YOU!!!!

The staff are very kind to both the residents and their families. The carers in my opinion are amazing. Their gentle approach has gained my husband's trust and they have worked with him to carry out podiatry, hair care, wet shaving and showering something that he hadn't allowed anyone to do during the past 7 months whilst he was in hospital.

I find the management approachable and willing to work with you for the best outcome for your loved one. I feel able to raise any concerns I may have.

It isn't a hotel type of nursing home, has a more homely feel and whenever I visit (which I do most days as there are no restrictions on visiting times) the carers always give a lovely welcome

Very lucky to have my mum in such a well-run care home.

My uncle required palliative and one to one care following an extreme deterioration in his health. Due to Covid restrictions, I was unable to visit to see if this would be suitable for him. However, this choice for him proved to be amazing. Very dedicated staff who nursed him with compassion, love and dignity. Always keeping me informed of his health. It was the best place that he could live out his life. Well done, and thanks to all concerned.

Thanks for caring so well for Mum in her final days.

Caring staff who interact on a regular basis with my father. Personal circumstances taken into consideration. Meals excellent and nutritionally balanced, good atmosphere with residents getting on well together and being caring of each other. Room kept clean and tidy and my father given his own comfortable space when needed very welcome of myself at any time to visit.

Both my father and mother have been in St Anne's. We are very pleased with the care they have received. The staff know the residents very well and take time with them as it is relatively well-staffed against other homes we have used. Sadly my mother died in St Anne's but at this crucial time we were kept very closely informed by the staff and because of this we were able to spend her last hours together. I will always be grateful to them for this. My father is now alone in St Anne's and has vascular dementia. He is not always the easiest person to deal with and the staff again do a great job in difficult circumstances. I have no hesitation in recommending St Anne's.

My mum was resident in St Anne's after discharge from the hospital last year. The care she received while there had the result of giving us an extra year with her and for that, we are eternally grateful. Every single member of the staff there treated mum like a family member and nothing was too much trouble for the staff with regard to mum. She was looked after in a way we would never have been able to at home and she felt loved while there. Visiting mum at any time of any day was not difficult and we were always made to feel very welcome whenever we did visit. If your relative is lucky enough to have a place in St Anne's you can rest assured that they will receive the very best care, food, support from everyone involved in their care. Thank you for taking such good care of my mum.

I am happy that Mum is safe and well looked after. Management are approachable and forward thinking. Food is good and it’s a happy environment.

We have been extremely pleased with the care and attention that our friend has received. The staff are most friendly and always very welcoming. We would have no hesitation in recommending this very special Care Home.

My father has been a resident of St Anne's since January 2014. As a family, we are very glad that he is in the care of the professional staff at the home and we are confident that he is well looked after and all his needs are met. As we don't live locally it makes it convenient to be able to call in whenever we can and my father is always clean, comfortable and well-fed. There is always a friendly atmosphere and a real 'family' feeling amongst the staff who are always willing to spend time giving us a catch up on my father is. Highly recommended!

St Anne's found a room for my 103-year-old Mother, assessed her and admitted her all on the same day when she was at a low ebb. She received kind and diligent care, enjoyed a room with a view over the garden, appreciated the cooking and soon recovered much of her strength. I recommend St Anne's with confidence.

Very happy.