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9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by WCN Care Group Ltd in Dorset

Only the locations & reviews in Dorset for WCN Care Group Ltd are showing below.

View the details of all 3 locations (with 71 reviews) owned by WCN Care Group Ltd

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WCN Care Group Ltd Locations in Dorset (2)

 - Browse 2 Care Homes owned by WCN Care Group Ltd in Dorset
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WCN Care Group Ltd Reviews in Dorset (19)

9.2

WCN Care Group Ltd has a Group Review Score of 9.2 (9.170) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to WCN Care Group Ltd must have a Review Score.

Overall Experience
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Review of

Stour Road Care Home

from K W (Daughter of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my father moved into Stour Road, he has been treated with such care and dignity. His dementia has meant that he had been confused and his behaviour difficult and erratic but the calm atmosphere of this home has encouraged him to relax and find a level of contentment. The staff are
delightful and exceptionally well trained and seem happy to work there. They know each of the residents so well, and gently encourage them to engage with each other so that the feeling is of a home and not a 'facility'. This is an exceptionally well run care home and I could not recommend it highly enough. My sister and I are so grateful that our father was placed here. Thank you to the Care Home Manager, Stacey and all her team.
Reply from Stacey Williams, Registered Manager at Stour Road Care HomeThank you for your wonderful review and for sharing your father's experience with us. We are delighted to hear that he has settled so well and that our calm, supportive environment has helped him feel relaxed and content. Your kind words about our team mean a great deal, and we are especially pleased that you feel we have created a true home for our residents. I will be sure to share your feedback with the team, who will be thrilled to know the positive impact they have had on your father and your family. Thank you again for your recommendation and trust in our care.
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Review of

St Anne's Care Home

from A K (Sister of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to leave a review for this carehome because of the excellent care my brother is currently receiving. The staff are very welcoming, diligent and attentive at all times. When we visit, usually 2 or 3 of us, we are made to feel part of a lovely family. Any medical problems are promptly dealt with
in a loving and caring way. I feel that my brother is very lucky to be part of this environment in his latter and most needy years. Also I would like to complement the management and catering staff for their excellent care.
Reply from Nikki Nash, Home manager at St Anne's Care HomeThank you so much for your review. It is a pleasure to support your brother, he is a lovely gentleman and deserves the very best care. I am also happy that you all feel so welcome as that's as important to us as the care we provide. I am very proud to lead such an amazing team and it's so nice that their level of care and commitment is noticed and acknowledged so thank you very much, I will pass your review onto them.
Hope to see you soon.
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Review of

St Anne's Care Home

from Nicolette D (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the care home to be a very caring home with the nicest of staff, who are willing to always go the extra mile for the care of your family member, In my opinion the food cooked by two excellent Chefs l would say is delicious and lots of options, the cakes are perfect. Logistics l would like
there to be another room option l feel too much has to happen in one area , The activities are very well thought and implemented with professionalism. Thank you for all you do for my family member in his journey.
Reply from Nikki Nash, Home manager at St Anne's Care HomeThank you for your review of our home.
It's a pleasure to be able to support your family member and they always bring such joy to the team.
I agree with all that you say regarding the team and the food, they really are an amazing team, the food is also amazing and prepared with such thought.
Sadly we are unable to provide an additional room but understand your thoughts on this, we will look at how best we can utilise the space we do have.
Thank you again for your review and the kind comments about our home and team, I will pass these to the team as it means so much to them.
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Review of

St Anne's Care Home

from Amanda O (Wife of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at St Anne's for nearly three years. He had been previously been sectioned and was very aggressive.
The care home may seem quite small, but it is very homely. His care has been fantastic. The carers are very kind and thoughtful, very patient and look after his every need.
Even in trying situations they keep their cool.
The activities are well thought out and relatives are always invited to join in, although my husband does not participate.
The carers make you feel welcome and it is almost like being in your own home although obviously this is not possible. Every birthday is celebrated and BBQs are held in good weather. The food the Chef prepares for this is amazing. Very glad
Reply from Nikki Nash, Home manager at St Anne's Care HomeThank you so much for your glowing review.
It is a pleasure to have your husband living at St Annes. We are a smaller home, but this enables us to offer person-centred care that is also strengths based. The care staff, as you say, are very patient and always calm no matter what time of day. We pride ourselves on the level of care we deliver alongside the personalised activities and wonderful catering.
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Review of

St Anne's Care Home

from Linda B (Wife of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at St. Anne's for the past three years. He came straight from being in hospital for months, where he'd been sectioned and had round the clock security. He hated personal care and was very hard to handle. With expert care and great patience, although he still shouts
at times of personal care, he is generally much more trusting and fairly docile. The carers are brilliant, and very adept at handling those with challenging behaviour. Therefore I'm extremely grateful.
Reply from Nikki Nash, Home manager at St Anne's Care HomeThank you so much for the lovely review, it means a lot to us all. the team are very experienced but more importantly they are dedicated and have a passion for delivering high quality care.
It is a pleasure and our honor to be able to support your husband, it is also nice to see you and the other visitors enjoying spending regular time at the home.
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Review of

Stour Road Care Home

from K M (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for nearly 10 years, and I honestly cannot express enough how much this care home has transformed her quality of life. From the very beginning, the level of care, compassion, and attention she has received has been truly exceptional. The staff are absolutely outstanding
- kind, attentive, and genuinely invested in the wellbeing of every resident. The support they provide, not just to my mum but to us as a family, gives us complete peace of mind knowing she is in the most capable and caring hands. The facilities are excellent and always maintained to a high standard, creating a safe, comfortable, and welcoming environment. It truly feels like a home, not just a care facility. We feel incredibly fortunate to have found such a wonderful place for our mum, and we are so grateful for everything the team does every single day.
I would highly recommend this care home to anyone looking for the very best for their parent or relative.
Reply from Stacey Williams, Registered Manager at Stour Road Care HomeThank you for your kind review. We really appreciate you taking the time to share your experience.

It's lovely to hear that your mum has been happy here over the years and that you feel confident in the care and support she receives. Our team work hard to create a safe, comfortable, and welcoming environment, so it's encouraging to know this has made a positive difference.

Thank you again for your feedback and for your recommendation.
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Review of

Stour Road Care Home

from Jane B (Daughter of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum Ivy is so well looked after by you- all the care helpers have been really EXCELLENT!
She is going to be 98 this year and you have all looked after her sooooo well! She's been in the care home due a stroke for 7 years and she's such a placid person and loves all the sociability with looking
at peoples faces in the lounge. Sometimes she has her nails painted and always has her hair washing and then curled. It makes her feel young even though she's the oldest resident in the care- home! See has been through Covid and many other things, sometimes she gets a couple of chest infections because she's old but she always get better you always sort these important things out. She loves to sit in the lounge and have her Christmas dinner with a Christmas red hat on. Later on on Christmas Day she gets a present from you from charity someone organises.
She's always being very well fed and she looks plump and rosy cheeked. Your BRILLIANT with her THANK YOU!!!!
Reply from Stacey Williams, Registered Manager at Stour Road Care HomeThank you so much for your kind and thoughtful review.
Mum is a pleasure to care for, and we're so pleased to hear how happy and comfortable she is with us. It's lovely that she enjoys time in the lounge, as well as having her hair and nails done, those moments really do make a difference.
We're also glad she enjoys our special celebrations, especially Christmas! Supporting her health and wellbeing is always our priority, and it means a lot to know you feel she is well looked after.
Thank you again for your lovely feedback, it's truly appreciated.
Warm regards,
The Team at Stour Road Care Home.
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Review of

St Anne's Care Home

from Carole S (Wife of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very kind to both the residents and their families. The carers in my opinion are amazing. Their gentle approach has gained my husband's trust and they have worked with him to carry out podiatry, hair care, wet shaving and showering something that he hadn't allowed anyone to do during the
past 7 months whilst he was in hospital.


I find the management approachable and willing to work with you for the best outcome for your loved one. I feel able to raise any concerns I may have.


Since my husband took up residency there has been a family party at Christmas and my 5 grandchildren were made very welcome. There were Christmas crackers and a live singer on new years day and this weekend the home is celebrating st valentine's day with a cream tea and a live singer.
It isn't a hotel type of nursing home, has a more homely feel and whenever I visit (which I do most days as there are no restrictions on visiting times) the carers always give a lovely welcome

Reply from Nikki Nash, Home manager at St Anne's Care HomeThank you so much for you lovely review.
We are always open to improve the care we offer and are glad we have made such a difference to not just your husband but to the support we are able to offer you too. We are working on improving the facilities in the home but this takes time as you know.
The support network with our families is growing and offers an open platform for you all to chat and enjoy the activities on offer each week. All families and visitors are welcome anytime of the day or night and we are glad we have made you and your extended family so welcome, we love the visits especially from the younger members of the families.
Thank you again for your review, it really means a lot and i will pass this onto the team at St Annes.
Best wishes
Nikki, home manager.
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Review of

Stour Road Care Home

from Barbie W (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended this care home as an emergency option at Stour Road for my mum, whose dementia declined rapidly.
From the first contact with their management team, I was immediately put at ease that they were able to meet her needs and keep her safe.
As soon as we arrived, I could see straight
away the caring nature of the staff with the other residents, and my mum relaxed immediately.
I can honestly say I have been so impressed from the start with the way this home is run; I am constantly kept in the loop with lots of phone calls and updates on how my mum has settled, any doctors that have visited or assessments done I am always kept in the loop.
I often phone to speak to my mum, and I am always greeted with such upbeat and caring staff.
When visiting, the staff are always in such good spirits; they seem to have such lovely relationships with the residents and treat them as if they are family.
Very lucky to have my mum in such a well-run care home.
Reply from Lizzie Hart, Group Manager at Stour Road Care HomeThank you for the positive feedback, Barbie.
It is always a pleasure caring for mum, and I am so pleased that you have a positive experience of the home.
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Review of

Stour Road Care Home

from Sharon M (Niece of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle required palliative and one to one care following an extreme deterioration in his health. Due to Covid restrictions, I was unable to visit to see if this would be suitable for him. However, this choice for him proved to be amazing. Very dedicated staff who nursed him with compassion, love and
dignity. Always keeping me informed of his health. It was the best place that he could live out his life. Well done, and thanks to all concerned.
Reply from Toby Williams, Director at Stour Road Care HomeSharon, thank you so much for your kind review. We will continue to strive to provide excellent care for your loved one into the future.
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Review of

Stour Road Care Home

from Darren S (Son of Resident) published on 23 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident of Stour Road Care Home from May 2018, and from the first day, we went to look round; we were made very welcome.
The care she received from the whole team was fantastic, and especially from the manager, who went out of her way constantly to help and support Mum and myself.
The food is fantastic and the afternoon cakes are always a treat.
We were always greeted with a smile, and it was a pleasure to get to know all of the very hardworking staff.
Thanks for caring so well for Mum in her final days.
Reply from Rob Conway, Director at Stour Road Care HomeDarren, thank you for the kind review and feedback. We loved looking after your Mum and wish you and your family the very best for the future. Feel free to pop in for afternoon tea any time.
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Review of

Stour Road Care Home

from Melanie S (Daughter of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff who interact on a regular basis with my father. Personal circumstances taken into consideration. Meals excellent and nutritionally balanced, good atmosphere with residents getting on well together and being caring of each other. Room kept clean and tidy and my father given his own comfortable
space when needed very welcome of myself at any time to visit.
Reply from Rob C, Director at Stour Road Care HomeThank you for your kind words.
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Review of

St Anne's Care Home

from Richard (Son of Resident) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my father and mother have been in St Anne's. We are very pleased with the care they have received. The staff know the residents very well and take time with them as it is relatively well-staffed against other homes we have used. Sadly my mother died in St Anne's but at this crucial time we were
kept very closely informed by the staff and because of this we were able to spend her last hours together. I will always be grateful to them for this. My father is now alone in St Anne's and has vascular dementia. He is not always the easiest person to deal with and the staff again do a great job in difficult circumstances. I have no hesitation in recommending St Anne's.
Reply from Rob C, Director at St Anne's Care HomeEveryone at St Anne's took great pleasure in reading your review. We were really happy to support your mother and yourself through her loss, and to be able to continue to look after your father. Thank you for the recommendation.
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Review of

St Anne's Care Home

from Gillian H (Daughter of Resident) published on 22 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was resident in St Anne's after discharge from the hospital last year. The care she received while there had the result of giving us an extra year with her and for that, we are eternally grateful. Every single member of the staff there treated mum like a family member and nothing was too much
trouble for the staff with regard to mum. She was looked after in a way we would never have been able to at home and she felt loved while there. Visiting mum at any time of any day was not difficult and we were always made to feel very welcome whenever we did visit. If your relative is lucky enough to have a place in St Anne's you can rest assured that they will receive the very best care, food, support from everyone involved in their care. Thank you for taking such good care of my mum.
Reply from Rob C, Director at St Anne's Care HomeThank you so much for your review. It was a pleasure to look after and take care of your mother at St Anne's. We will pass your comments onto the team.
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Review of

St Anne's Care Home

from Laura W (Daughter of Resident) published on 18 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am happy that Mum is safe and well looked after. Management are approachable and forward thinking. Food is good and it’s a happy environment.
Reply from Rob Conway, Director at St Anne's Care HomeLaura, thank you for your review. We are always looking for new ways to innovate and provide excellent care in an environment that is homely in scale.
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Review of

St Anne's Care Home

from Ian I (Friend of Resident) published on 17 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been extremely pleased with the care and attention that our friend has received. The staff are most friendly and always very welcoming. We would have no hesitation in recommending this very special Care Home.
Reply from Toby Williams, Director at St Anne's Care HomeThank you for your comments, which I will also pass on to the team.
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Review of

St Anne's Care Home

from Ailsa R (Daughter of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of St Anne's since January 2014. As a family, we are very glad that he is in the care of the professional staff at the home and we are confident that he is well looked after and all his needs are met. As we don't live locally it makes it convenient to be able to call in
whenever we can and my father is always clean, comfortable and well-fed. There is always a friendly atmosphere and a real 'family' feeling amongst the staff who are always willing to spend time giving us a catch up on my father is. Highly recommended!
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Review of

St Anne's Care Home

from Paul H (Son of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Anne's found a room for my 103-year-old Mother, assessed her and admitted her all on the same day when she was at a low ebb. She received kind and diligent care, enjoyed a room with a view over the garden, appreciated the cooking and soon recovered much of her strength. I recommend St Anne's with
confidence.
Reply from Rob Conway, Director at St Anne's Care HomeWe loved looking after your mother and enjoyed her time with us at St Anne's. Thank you for your kind words.
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Review of

St Anne's Care Home

from Jerry M (Brother of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister stayed at St Anne's.
We were very happy with the service.
She enjoyed her time and the team were very caring.
They appear well trained and have lots of time for the residents.
We moved her from another home nearby which was bigger and the team had less time for her.
At St Anne's the
staff really try and made her feel like she was at home, in a safe environment.
Great value for money.
Very happy.
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Awards / Recognitions (0)

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