My father has been a resident at Branksome Heights since March last year and I have been consistently impressed and reassured by the high standards this lovely care home provides.
The home feels more like a hotel with personal and extra special touches (like daily cakes in reception and beautiful, seasonal floral displays and decorations) and is absolutely spotless everywhere.
The rooms are of a high standard and the communal areas, such as lounges, dining rooms, quiet areas and the garden and extensive terraces, are all superb.
But above all, the staff are wonderful; whether it's the care team, reception team, housekeeping, maintenance team or management team, everyone has time to talk and always gives a warm welcome.
I get great communication on my father's health and residents are encouraged to be engaged in activities and entertainment. It really has the personal touch. And to now have a dedicated specialist dementia nurse available, plus a nursing team is such a luxury.
