Branksome Heights, Bournemouth, Dorset
Branksome Heights, Bournemouth, Dorset
Branksome Heights, Bournemouth, Dorset

Branksome Heights is a home for people who demand the finest environment for quality care in the Bournemouth and Dorset areas.

Architects have come up with a design that combines simple elegance with modern comfort.

Explore the services provided at Branksome Heights, which are designed to make every resident feel at home.

Group: Kingsley Healthcare

Person in charge: Debbie Preston (Home Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age

Specialist Care Categories: Alzheimer's • Head/Brain Injury • Hearing Impairment & Deafness

Admission Information: Ages 50+.

Single Rooms: 46

Shared Rooms: 0

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single £750 – £950 (These prices are only a guideline, please contact Branksome Heights to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Branksome Heights is in a sought after area of Bournemouth with good access to the town centre, seafront and Bournemouth Upper Gardens.

Latest Care Quality Commission* Report on Branksome Heights: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Branksome Heights has a Review Score of 9.6 (9.592)

The Review Score of 9.6 (maximum of 10) for Branksome Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Branksome Heights in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.831 for Branksome Heights is calculated as follows: ( (70 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.761 Points relating to the number of positive Reviews for Branksome Heights is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.2 Target = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Branksome Heights?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Branksome Heights

  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I cannot speak highly enough of the care my father received during the time he spent at Branksome Heights. The staff were warm, welcoming and attentive and took a personal interest in my father and genuinely cared about his wellbeing. The care home is new, clean and beautifully furnished and his room was large, light and comfortable. In particular, I would like to praise the work of the manager and deputy manager who kept us fully informed when my father became seriously ill and required extra care. When I called at 11.00 pm from overseas to enquire about his condition, the deputy manager immediately called me back and took time to let me know how he was going. The home welcomes visitors at all hours and encourages residents to eat together and join in activities. I would certainly recommend it to friends and family.

How likely would you be to recommend Branksome Heights? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home were very helpful and accommodating to assist with the move from hospital. The staff are very friendly and helpful. The facilities are good and the premises are very clean and well maintained.

Having visited several homes in the area, this one stood out as one with a good feel, very welcoming, bright, clean and with staff that cared. I would and have recommended people to this care home.

How likely would you be to recommend Branksome Heights? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care all round - thank you!

How likely would you be to recommend Branksome Heights? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father recently moved into Branksome Heights and has settled well, receiving the best possible care. All his needs are well catered for and he thoroughly enjoys his meals. He is encouraged to socialise with other residents and to join them which he does, especially for mealtimes. His room is lovely with a view of the beautiful garden.
My mother was transferred to the home this week in difficult and quite traumatic circumstances. The staff welcomed her and have made huge efforts to care for her sympathetically. She has been treated with respect and kindness. As a family, we have been kept informed of her progress, something that had been lacking in hospital.
The home is patient focused and my parent's needs and care are paramount at all times.

How likely would you be to recommend Branksome Heights? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were extremely impressed the moment we stepped through the door and met the manager and deputy manager. Our friend's former home of four years closed down and we were anxious to find another caring home that would suit her needs. Without doubt, we feel that Branksome Heights will fulfil this role. Our friend has been very anxious about the change but we have seen how understanding and caring the staff are to ensure her needs are met and that she will get the utmost care and treat her with dignity and respect.

How likely would you be to recommend Branksome Heights? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has received excellent care since his admittance 10 days ago. The staff are very kind, experienced and competent. The home has only recently opened and everything is pristine.
He very much enjoys the food, he has a comfortable room with an ensuite, large windows, TV and a special bed.
He needs and receives a high level of care. I cannot recommend the home highly enough.

How likely would you be to recommend Branksome Heights? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in the home since 20/3/17. She has been made to feel extremely welcome. Also, my family have been treated very well on visiting. The home is very clean and furnished to a high standard. Although she has been here only 8 days, I am very pleased that I moved her to Branksome Heights. It is so superior to her previous home.

How likely would you be to recommend Branksome Heights? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Branksome Heights

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Branksome Heights