
The team were so friendly and welcomingB K(Daughter-in-law of Resident/Service User)

We looked at many homes in Bournemouth for our mum but this one was exceptional right from the startJ B(Daughter of Resident/Service User)

All the staff have been wonderful, helpful, caring and understanding. It really is home-from-home.G T(Daughter of Resident/Service User)

The team were so friendly and welcomingB K(Daughter-in-law of Resident/Service User)

We looked at many homes in Bournemouth for our mum but this one was exceptional right from the startJ B(Daughter of Resident/Service User)

All the staff have been wonderful, helpful, caring and understanding. It really is home-from-home.G T(Daughter of Resident/Service User)

Branksome Heights Nursing Home is a Nursing and Residential home for people who demand the finest environment for quality care in the Bournemouth and Dorset areas.
Architects have come up with a design that combines simple elegance with modern comfort.
Explore the services provided at Branksome Heights Nursing Home, which are designed to make every resident feel at home.
Care Provided by Branksome Heights Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to successful assessment
The price(s) shown are provided by the care home. Contact Branksome Heights Nursing Home for full pricing details and T&Cs.
Contact Branksome Heights Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- James Mills (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2017
- Number of floors: 4
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Branksome Heights Nursing Home Reviews (134)
Branksome Heights Nursing Home has a Review Score of 10 (9.975) out of 10, based on 20 reviews in the last 2 years.
Over all time Branksome Heights Nursing Home has 134 reviews.
It was time for Mum to have some extra support and we chose Branksome Heights after viewing several homes locally. We really like the atmosphere - more like a small hotel than a care home and the thought that has been put into both individual rooms as well as shared areas. We have been able to help Mum customise her room with pictures and some furniture to make it feel as much like her own home as possible. She is well looked after and loves the staff and the food in particular. I love the respect that the team show Mum, allowing her to retain as much of her independence as possible. Everyone - the reception team, the carers and the leadership team - have made us all feel very welcome. We're all happy that we chose here for Mum's next chapter.
Thank you so much for taking the time to leave Branksome Heights such kind words.
The home is clean, bright and spacious and has a warm, inviting atmosphere as soon as you walk through the door. The staff are wonderful and the food is very good which is a big plus for my husband. For the first time in almost a year, I can start to relax knowing that my husband is in a lovely place surrounded by kind and caring staff and is being really well cared for.
A huge thank you from me to the Branksome Heights team!
Thank you so much for taking the time to leave Branksome Heights such a lovely review.
All my questions and worries were answered (and I had lots!).
The staff and management are caring and friendly.
The home is always clean.
As visitors we are always made to feel welcome and no matter how busy the staff are they will find time to chat with me about Dad’s day.
Thank you so much for taking the time to write such lovely feedback.
My mother was in Branksome Heights for 7 months when she died, my whole experience of this home was one of professionalism, care, compassion and dignity. I would thoroughly recommend this home, and I am indebted to the staff there for their care of both my mother and us as a grieving family.
Thank you so much for your kind words; it was our pleasure and an honour to take care of your Mum, and we enjoyed getting to know you all too.
Mum was very independent before she went to Branksome Heights. After a health scare, it was decided she needed more care. She soon adapted to the change and now realises it was the best decision for her. The staff are very friendly and helpful and very approachable. Although she doesn't interact much, she is very happy and I know she is very well looked after.
Thank you very much for your kind words, it is our pleasure.
My mother has been in Branksome Heights since August 2021. It is, by far, the best care home in the area, chosen by my brother and we couldn’t be happier with the care and attention she has been given. Her room is beautiful and always clean and tidy. She is cared for by the staff with the utmost respect and dignity and is always dressed well despite her condition. The reception staff always have a smile and greet you very nicely and you are introduced to everyone. There are always tea and cakes available if you are visiting. The menu is varied and of excellent quality, well done to the chefs. The daily activities are well-organised and varied. The manager is excellent in responding quickly to any questions and has arranged video calls for me to stay in contact with my mum as I’m overseas. Couldn’t wish for better care.
Thank you for your very kind words and review, it is our pleasure and privilege to care for your mother.
I recommend this home to all my friends who may come here one day.
Thank you so much for your lovely review, it is our pleasure and honour to take care of you.
The staff are friendly and clearly interact in a positive way with the residents, almost becoming friends. They are also extremely welcoming to visitors and nothing is too much trouble.
Mum's needs are well catered for and we have every confidence in the way she is looked after.
Thank you for your kind words and feedback; it's appreciated.
Mum has been at Branksome Heights for a number of years with Alzheimer’s. She is very well looked after by a professional, kind, helpful team. Mum receives all the care she needs and is encouraged to join in with the many and varied activities put on by the co-ordinating staff. The food is good and plentiful. On my visits, I am always welcomed and given a detailed report of Mum. I would highly recommend Branksome Heights to you.
Thank you very much for such positive feedback; it is appreciated.
This is all down to the excellent care and friendliness of your staff. I cannot praise them highly enough. Thank you.
Thank you very much for such positive feedback; it is appreciated.
My mother-in-law has been a resident of Branksome Heights for over two years and she is very happy and comfortable there. My wife and I are grateful for the professional and friendly care given to her and all the other residents.
Thank you for your kind words and feedback; it's appreciated.
All visitors are made welcome including my dog and the whole family. I could not wish for a better care home.
Thank you very much for your lovely review and kind words.
My mother-in-law has been in Branksome Heights for just over the past two years. She is always clean and well cared for. The staff are always very welcoming and are extremely efficient. They listen to our concerns and are available to offer advice when needed. The surroundings are very clean and also pleasant. The food is varied and nicely prepared with lots of homemade, cake, and fresh fruit daily. There is a dedicated activities team and a full programme of weekly events.
We are happy that we chose Branksome Heights.
Thank you very much for such a lovely review, it's very kind of you.
Great atmosphere. Friendly and so homely. Very welcoming. So happy we found Branksome Heights after visiting so many care homes in the area. For the family, it was a very difficult time. Then, our family found this gem, and we all loved it here. Looking forward to this week's Reindeer! Thank you all.
Thank you for your kind review; we strive to provide excellent care in a homely environment.
The staff are excellent, very good home and very pleasant coming into the home.
Thank you so much for your lovely review, it is very much appreciated.
As a family, we were safe in the knowledge that Mum not only was having all her care needs met but, also that the care was delivered with love and dignity.
There are many activities suitable for all residents and the staff encourage all to engage.
Mum often said that it was like being in a really posh hotel.
The staff are all amazing people. They are all wonderful with the residents and make them all feel so special
Although Mum is no longer with us we still feel part of the Branksome Heights family.
I can not thank them enough.
It was our honour and pleasure to care for your mum, thank you so much for your kind words.
Staff in the home work very hard to maintain the high standards of cleanliness which is apparent from the moment you enter the building. We are always greeted with a smile at reception and coffee and cakes are always available for visitors.
A full programme of activities are provided on a daily basis for residents. The food and menu choices are varied and are of high quality and always look appetising.
The manager of the home is very approachable and has monthly 'drop-in' meetings with relatives if required. Monthly coffee mornings are also held for residents' relatives to attend if they so wish. I feel very lucky to have my mother living at Branksome Heights and cannot recommend it highly enough.
Thank you very much for such kind words regarding Branksome Heights and the staff, it is appreciated.
From our first contact with Branksome Heights, through our intro visit, through admission in summer 2023 onwards, the staff at this care home have been great. They treat everyone with respect and dignity, have thoroughly managed my mother-in-law's medical liaisons etc. Each time we visit, we walk away confident she is having great care, by a great team in a very nice home. Fully recommended.
Thank you so much for taking the time to give such lovely feedback.
We are totally confident in Mum’s care, including daily engaging activities, and a high standard of catering. All staff are extremely pleasant and have formed positive relationships with Mum and ourselves. This has culminated in allowing us to live our retirement confident that all of Mum’s needs are being fulfilled.
Thank you so much such lovely words, we always strive to give first rate care to all our residents and enjoy getting to know our residents lovely families.
In order to keep relatives up to date, the home sends out a weekly email listing upcoming activities and a regular newsletter. Also, very importantly, time is set aside for relatives to meet with the management.
I find all the members of staff to be friendly, responsive and accommodating and feel blessed to have my mother so well cared for.
Thank you so much for your lovely words, it is our pleasure to take care of your mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 August 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Branksome Heights Nursing Home.
- 21 Sep 2026Organiser: Branksome Heights Nursing Home
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Branksome Heights Nursing Home
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Branksome Heights Nursing Home.
Meet the Team (6)

"I am very proud to call myself the home manager here at Branksome Heights, bringing over 10 years of healthcare experience in various roles throughout the different departments. I qualified as a nurse in 2023 and have since gained huge management experience, too, which enhances the field of knowledge here. My main objective is to maintain the impeccable reputation Branksome Heights has, by keeping the family approach and feel to the home, and having the residents' and staff's well-being at the forefront of our values."

I have worked at Branksome Heights for the past 5 years and I am thrilled and very proud to be the Deputy Manager of such a kind and caring team.
Branksome Heights combines traditional with holistic care and ensures that each resident lives a full and enriched life and it is a pleasure to be part of that.

Joining the dedicated team at Branksome Heights is a great opportunity for me, especially at this special time having newly received their Nursing Accreditation. I bring with me 37 years of nursing experience, the last 18 of which have been in the Nursing Home sector, with the last 10 years as Clinical Lead. I have previously worked as a Ward Sister in a local Private Hospital in Women’s Health and as a Breast Care Advisor, helping patients from diagnosis to follow up.
I am very happy to have joined such a fantastic team as Clinical Lead of Nursing, and look forward to developing this new, and extremely valuable additional level of care to the home to compliment the already successful Dementia and Residential care.

I was delighted to join the team at Branksome Heights in July 2023 following studies for my Master’s Degree in Cybersecurity.
Whilst studying, I worked as an Administrator at the bank with the NHS. Everyone at Branksome Heights has been so welcoming and supportive, including the lovely residents. I started working in Hospitality/Reception and was delighted to be promoted to the role of Home Administrator. The Home is very beautiful with a warm, friendly atmosphere and a special place to work. I am married with one small son, and in fact, my husband also works here at Branksome Heights as a Senior Night Support Worker. We both really enjoy working for Kingsley Healthcare, and our work fits in so well with our family time, too.

I have been working in care for over 11 years and Branksome Heights is my passion. I treat all residents as I would my own family. I am happy to see care staff improve in their work through my support and mentoring which is a key part of my role.

I have worked in administration for many years and in a variety of roles. I particularly love the Care Home environment and feel right at home here at Branksome Heights, helping to create a warm, friendly welcome to the home. I enjoy meeting new people and building relationships with residents, families and staff.
Branksome Heights is only a short walk from my home and is in such a lovely area, surrounded as it is by woods, parks and close to the sea. It is a joy to see residents’ families coming along to take their loved ones for local trips out and for walks to Coy Pond and through the Chinese to the seafront. I enjoy being creative and love producing menu designs, writing our newsletters, and sometimes the occasional poem
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