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Branksome Heights Nursing Home

44 Branksome Wood Road, Bournemouth, Dorset BH4 9LA
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The team were so friendly and welcomingB K(Daughter-in-law of Resident/Service User)
Branksome Heights Nursing Home, Bournemouth
We looked at many homes in Bournemouth for our mum but this one was exceptional right from the startJ B(Daughter of Resident/Service User)
Branksome Heights Nursing Home, Bournemouth
All the staff have been wonderful, helpful, caring and understanding. It really is home-from-home.G T(Daughter of Resident/Service User)
Branksome Heights Nursing Home, Bournemouth

Branksome Heights Nursing Home is a Nursing and Residential home for people who demand the finest environment for quality care in the Bournemouth and Dorset areas.

Architects have come up with a design that combines simple elegance with modern comfort.

Explore the services provided at Branksome Heights Nursing Home, which are designed to make every resident feel at home.

Care Provided by Branksome Heights Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,650£1,600 - £1,650
Residential Dementia Care£1,600 - £1,650£1,600 - £1,650
Nursing Care£1,600 - £1,850£1,599 - £1,849
Nursing Dementia Care£1,600 - £1,850£1,600 - £1,850

* Subject to successful assessment

Contact Branksome Heights Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • James Mills (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (47)
  • Single Rooms with ensuite Wet Room (47)

Branksome Heights Nursing Home Reviews (134)

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10

Branksome Heights Nursing Home has a Review Score of 10 (9.975) out of 10, based on 20 reviews in the last 2 years. Over all time Branksome Heights Nursing Home has 134 reviews.

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Showing 134 reviews matching selected criteria
Review from Ali R (Daughter of Resident) published on 20 May 2024 Submitted via Website
Overall Experience

It was time for Mum to have some extra support and we chose Branksome Heights after viewing several homes locally. We really like the atmosphere - more like a small hotel than a care home and the thought that has been put into both individual rooms as well as shared areas. We have been able to help Mum customise her room with pictures and some furniture to make it feel as much like her own home as possible. She is well looked after and loves the staff and the food in particular. I love the respect that the team show Mum, allowing her to retain as much of her independence as possible. Everyone - the reception team, the carers and the leadership team - have made us all feel very welcome. We're all happy that we chose here for Mum's next chapter.

Reply from Branksome Manager, at Branksome Heights Nursing Home

Thank you so much for taking the time to leave Branksome Heights such kind words.

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Review from Ruth S (Wife of Resident) published on 22 April 2024 Submitted via Website
Overall Experience
I was really sad that my husband had to go into residential care at a comparatively early age. However, I couldn’t have found anywhere better for him if I tried! My long list of concerns and queries have been met and my expectations have been exceeded.
The home is clean, bright and spacious and has a warm, inviting atmosphere as soon as you walk through the door. The staff are wonderful and the food is very good which is a big plus for my husband. For the first time in almost a year, I can start to relax knowing that my husband is in a lovely place surrounded by kind and caring staff and is being really well cared for.

A huge thank you from me to the Branksome Heights team!

Reply from Branksome Manager, at Branksome Heights Nursing Home

Thank you so much for taking the time to leave Branksome Heights such a lovely review.

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Review from Dawn P (Daughter of Resident) published on 11 April 2024 Submitted via Website
Overall Experience
From my first visit, I knew that Dad would be happy here and this was the home for him.
All my questions and worries were answered (and I had lots!).
The staff and management are caring and friendly.
The home is always clean.

As visitors we are always made to feel welcome and no matter how busy the staff are they will find time to chat with me about Dad’s day.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you so much for taking the time to write such lovely feedback.

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Review from Liz C (Daughter of Resident) published on 1 February 2024 Submitted via Website
Overall Experience

My mother was in Branksome Heights for 7 months when she died, my whole experience of this home was one of professionalism, care, compassion and dignity. I would thoroughly recommend this home, and I am indebted to the staff there for their care of both my mother and us as a grieving family.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you so much for your kind words; it was our pleasure and an honour to take care of your Mum, and we enjoyed getting to know you all too.

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Review from P K (Daughter-in-law of Resident) published on 22 January 2024 Submitted via Website
Overall Experience

Mum was very independent before she went to Branksome Heights. After a health scare, it was decided she needed more care. She soon adapted to the change and now realises it was the best decision for her. The staff are very friendly and helpful and very approachable. Although she doesn't interact much, she is very happy and I know she is very well looked after.

Reply from Branksome Manager, at Branksome Heights Nursing Home

Thank you very much for your kind words, it is our pleasure.

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Review from Michelle P (Daughter of Resident) published on 19 January 2024 Submitted via Website
Overall Experience

My mother has been in Branksome Heights since August 2021. It is, by far, the best care home in the area, chosen by my brother and we couldn’t be happier with the care and attention she has been given. Her room is beautiful and always clean and tidy. She is cared for by the staff with the utmost respect and dignity and is always dressed well despite her condition. The reception staff always have a smile and greet you very nicely and you are introduced to everyone. There are always tea and cakes available if you are visiting. The menu is varied and of excellent quality, well done to the chefs. The daily activities are well-organised and varied. The manager is excellent in responding quickly to any questions and has arranged video calls for me to stay in contact with my mum as I’m overseas. Couldn’t wish for better care.

Reply from Branksome Manager, at Branksome Heights Nursing Home

Thank you for your very kind words and review, it is our pleasure and privilege to care for your mother.

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Review from Roberta S (Resident / Service User) published on 18 January 2024 Submitted via Website
Overall Experience
I have been in my home now for nearly two years and I cannot praise it enough. I am very happy here, they have taken care of me through operations etc.

I recommend this home to all my friends who may come here one day.

Reply from Branksome Manager, at Branksome Heights Nursing Home

Thank you so much for your lovely review, it is our pleasure and honour to take care of you.

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Review from Simon N (Son of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
My mother has been in Branksome Heights now for more than two years and couldn't be happier.
The staff are friendly and clearly interact in a positive way with the residents, almost becoming friends. They are also extremely welcoming to visitors and nothing is too much trouble.

Mum's needs are well catered for and we have every confidence in the way she is looked after.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you for your kind words and feedback; it's appreciated.

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Review from S H (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

Mum has been at Branksome Heights for a number of years with Alzheimer’s. She is very well looked after by a professional, kind, helpful team. Mum receives all the care she needs and is encouraged to join in with the many and varied activities put on by the co-ordinating staff. The food is good and plentiful. On my visits, I am always welcomed and given a detailed report of Mum. I would highly recommend Branksome Heights to you.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you very much for such positive feedback; it is appreciated.

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Review from R K (Son of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
Mum does not really want to be in a care home but now realises that she must be. She is more than happy with how she is looked after and cared for and I, for my part, am delighted with this.

This is all down to the excellent care and friendliness of your staff. I cannot praise them highly enough. Thank you.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you very much for such positive feedback; it is appreciated.

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Review from Geoff B (Son-in-law of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

My mother-in-law has been a resident of Branksome Heights for over two years and she is very happy and comfortable there. My wife and I are grateful for the professional and friendly care given to her and all the other residents.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you for your kind words and feedback; it's appreciated.

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Review from Amanda B (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience
All the staff are professional and extremely caring.

All visitors are made welcome including my dog and the whole family. I could not wish for a better care home.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you very much for your lovely review and kind words.

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Review from Howard L (Son-in-law of Resident) published on 2 January 2024 Submitted via Website
Overall Experience
First of all, I would like to say how very impressed I am by the manager and her team who respect each resident and show and give the utmost care.
My mother-in-law has been in Branksome Heights for just over the past two years. She is always clean and well cared for. The staff are always very welcoming and are extremely efficient. They listen to our concerns and are available to offer advice when needed. The surroundings are very clean and also pleasant. The food is varied and nicely prepared with lots of homemade, cake, and fresh fruit daily. There is a dedicated activities team and a full programme of weekly events.

We are happy that we chose Branksome Heights.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you very much for such a lovely review, it's very kind of you.

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Review from S F (Daughter of Resident) published on 2 January 2024 Submitted via Website
Overall Experience

Great atmosphere. Friendly and so homely. Very welcoming. So happy we found Branksome Heights after visiting so many care homes in the area. For the family, it was a very difficult time. Then, our family found this gem, and we all loved it here. Looking forward to this week's Reindeer! Thank you all.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you for your kind review; we strive to provide excellent care in a homely environment.

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Review from John G (Husband of Resident) published on 2 January 2024 Submitted via Postal Card
Overall Experience

The staff are excellent, very good home and very pleasant coming into the home.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you so much for your lovely review, it is very much appreciated.

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Review from Paula B (Daughter-in-law of Resident) published on 22 December 2023 Submitted via Website
Overall Experience
We looked no further for a home for my mother-in-law after visiting Branksome Heights. There is a warm family atmosphere as soon as you walk in.
As a family, we were safe in the knowledge that Mum not only was having all her care needs met but, also that the care was delivered with love and dignity.
There are many activities suitable for all residents and the staff encourage all to engage.
Mum often said that it was like being in a really posh hotel.
The staff are all amazing people. They are all wonderful with the residents and make them all feel so special
Although Mum is no longer with us we still feel part of the Branksome Heights family.

I can not thank them enough.

Reply from Branksome Manager, at Branksome Heights Nursing Home

It was our honour and pleasure to care for your mum, thank you so much for your kind words.

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Review from Nicholas P (Son of Resident) published on 21 December 2023 Submitted via Website
Overall Experience
My mother became a resident of Branksome Heights Care Home in August 2021. After visiting several homes in the area it was apparent that Branksome Heights was by far the best option. She is very well looked after and treated with great dignity and care.
Staff in the home work very hard to maintain the high standards of cleanliness which is apparent from the moment you enter the building. We are always greeted with a smile at reception and coffee and cakes are always available for visitors.
A full programme of activities are provided on a daily basis for residents. The food and menu choices are varied and are of high quality and always look appetising.

The manager of the home is very approachable and has monthly 'drop-in' meetings with relatives if required. Monthly coffee mornings are also held for residents' relatives to attend if they so wish. I feel very lucky to have my mother living at Branksome Heights and cannot recommend it highly enough.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you very much for such kind words regarding Branksome Heights and the staff, it is appreciated.

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Review from Steve J (Son-in-law of Resident) published on 18 December 2023 Submitted via Website
Overall Experience

From our first contact with Branksome Heights, through our intro visit, through admission in summer 2023 onwards, the staff at this care home have been great. They treat everyone with respect and dignity, have thoroughly managed my mother-in-law's medical liaisons etc. Each time we visit, we walk away confident she is having great care, by a great team in a very nice home. Fully recommended.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you so much for taking the time to give such lovely feedback.

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Review from Ian B (Son of Resident) published on 15 December 2023 Submitted via Website
Overall Experience
Mum has been a resident for almost a year, and it has transformed her and our lives.

We are totally confident in Mum’s care, including daily engaging activities, and a high standard of catering. All staff are extremely pleasant and have formed positive relationships with Mum and ourselves. This has culminated in allowing us to live our retirement confident that all of Mum’s needs are being fulfilled.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you so much such lovely words, we always strive to give first rate care to all our residents and enjoy getting to know our residents lovely families.

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Review from Tania O (Daughter of Resident) published on 15 December 2023 Submitted via Website
Overall Experience
My mother has been a resident of Branksome Heights for almost 3 years. When I visit, I always find her looking neat, tidy, clean and comfortable. She has her fingernails and hair done regularly and receives foot care treatment when necessary. She enjoys her meals, and although she often finds it difficult to feed herself, there is always a care attendant on hand to help her. Her room is light, warm and well-ventilated, with a nice view of trees.
In order to keep relatives up to date, the home sends out a weekly email listing upcoming activities and a regular newsletter. Also, very importantly, time is set aside for relatives to meet with the management.

I find all the members of staff to be friendly, responsive and accommodating and feel blessed to have my mother so well cared for.

Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you so much for your lovely words, it is our pleasure to take care of your mother.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 August 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Branksome Heights Nursing Home.

Meet the Team (6)

James Mills
James MillsJob Title:Home ManagerJoined: 2026

"I am very proud to call myself the home manager here at Branksome Heights, bringing over 10 years of healthcare experience in various roles throughout the different departments. I qualified as a nurse in 2023 and have since gained huge management experience, too, which enhances the field of knowledge here. My main objective is to maintain the impeccable reputation Branksome Heights has, by keeping the family approach and feel to the home, and having the residents' and staff's well-being at the forefront of our values."

Helen Roy
Helen RoyJob Title:Deputy ManagerJoined: 2018

I have worked at Branksome Heights for the past 5 years and I am thrilled and very proud to be the Deputy Manager of such a kind and caring team.

Branksome Heights combines traditional with holistic care and ensures that each resident lives a full and enriched life and it is a pleasure to be part of that.

Beverley Tomlinson
Beverley TomlinsonJob Title:Clinical Lead (Nursing)Joined: 2025

Joining the dedicated team at Branksome Heights is a great opportunity for me, especially at this special time having newly received their Nursing Accreditation. I bring with me 37 years of nursing experience, the last 18 of which have been in the Nursing Home sector, with the last 10 years as Clinical Lead. I have previously worked as a Ward Sister in a local Private Hospital in Women’s Health and as a Breast Care Advisor, helping patients from diagnosis to follow up.

I am very happy to have joined such a fantastic team as Clinical Lead of Nursing, and look forward to developing this new, and extremely valuable additional level of care to the home to compliment the already successful Dementia and Residential care.

Shalini
Shalini Job Title:AdministratorJoined: 2023

I was delighted to join the team at Branksome Heights in July 2023 following studies for my Master’s Degree in Cybersecurity.

Whilst studying, I worked as an Administrator at the bank with the NHS. Everyone at Branksome Heights has been so welcoming and supportive, including the lovely residents. I started working in Hospitality/Reception and was delighted to be promoted to the role of Home Administrator. The Home is very beautiful with a warm, friendly atmosphere and a special place to work. I am married with one small son, and in fact, my husband also works here at Branksome Heights as a Senior Night Support Worker. We both really enjoy working for Kingsley Healthcare, and our work fits in so well with our family time, too.

Carmen Lonas
Carmen LonasJob Title:Head Of CareJoined: 2013

I have been working in care for over 11 years and Branksome Heights is my passion. I treat all residents as I would my own family. I am happy to see care staff improve in their work through my support and mentoring which is a key part of my role.

Karen Caswell
Karen CaswellJob Title:ReceptionistJoined: 2022

I have worked in administration for many years and in a variety of roles. I particularly love the Care Home environment and feel right at home here at Branksome Heights, helping to create a warm, friendly welcome to the home. I enjoy meeting new people and building relationships with residents, families and staff.

Branksome Heights is only a short walk from my home and is in such a lovely area, surrounded as it is by woods, parks and close to the sea. It is a joy to see residents’ families coming along to take their loved ones for local trips out and for walks to Coy Pond and through the Chinese to the seafront. I enjoy being creative and love producing menu designs, writing our newsletters, and sometimes the occasional poem

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