Branksome Heights Nursing Home

My mum moved into the dementia floor of Branksome Heights in July this year. I had searched a few care homes in the area and nothing came close to Branksome. From the very first time I made contact, the service has been exceptional. When I came to visit for the first time, before moving Mum to Branksome, I was given a guided tour and made to feel very welcome. It was so lovely to see such happy residents - at the time they had been making friendship bracelets. Since Mum has been there, I have been so impressed by the level of care she receives and the staff are simply amazing. I am particularly impressed by the compassion and patience of the carers too and absolutely love the way they encourage the residents to join in. I know I definitely made the right choice and I know Mum is very happy at Branksome. Thank you to all the staff for taking such great care of her!

Whenever we visit, we are made very welcome, areas visited are spotlessly clean. Some nice activities are offered to residents. The menus are amazing. Mom took a while to settle but we have no concerns with her care now, she's very happy and content. The staff are so friendly and approachable.

I can't praise Branksome Heights enough. My father was taken in as an emergency back in the summer of 2022. He was very resistant but needed support. He has settled in extremely well due to the kindness and care of all the staff at the home. The facilities are excellent. There are always activities on offer, although my own father isn't a fan of joining in sadly. All in all the support the staff have provided both myself and my father has been great and I have comfort he is in safe hands.

Fantastic care home, clean and beautiful with amazingly caring staff. My nan has never been in better health or so well looked after, included and entertained! The activities provided are inventive and fun. The food looks and smells wonderful. As a visitor, I'm always well looked after.

Always a welcoming atmosphere from the time you walk in.

Very satisfied with leaving my mum in their care, I feel she is safe there.

My experience of Branksome Heights is a very positive one. I have always found the staff to be very helpful, caring and patient. My mother is thoroughly enjoying her stay there and feels very well looked after and cared for. She especially likes the entertainment and the food, which is varied and of excellent quality.

We were constantly checked on, nurses were brought in when necessary to administer medication and the care really exceeded my expectations. The staff genuinely care for residents, showed diligence, patience and understanding. We can't thank you enough! We highly recommend this facility.

We looked at many homes in Bournemouth for our mum but this one was exceptional right from the start. All the staff are amazing, kind and so helpful in every way possible. Residents' health and well-being are monitored day and night without fail. Daily activities are so well organized and a lot of fun and Mum has enjoyed that very much. In the five weeks that Mum has been in her new forever home she has gained weight (after losing weight before she joined Branksome Heights due to illness). The meals are absolutely wonderful and so well presented and very nutritious. We are always welcomed every time we visit, whatever time of day that is. Great granddaughter loves it there. Meals are a very important part of life whatever age but this home surpasses all expectations. It is one round of meals, snacks and great fun. A very bright and exceptionally clean home with a beautiful outside area. The best.

I feel very happy knowing that Mum is being cared for in such a comfortable and happy atmosphere. Thank you all at Branksome Heights.

We needed to find residential respite care for my mother on Good Friday, and this was the only company that was able to help. The fast response meant that my mother was able to stay from the Tuesday. Initial impressions of the home, staff and service were excellent. This has remained so, and my mother has now taken up permanent residence. The response to telephone calls and assistance in all areas is the best that I have come across in this sector. The home is warm and friendly, and the staff are great.

From what I have seen, this care home could not be bettered. It seems excellent in every aspect.

All the residents seem so contented. I think the quality of care and attention seems top class.

This was our first experience of respite care - it went very well due to the patience and attendance of the staff. They supported her wish to continue with any routines she had at home and encouraged her to join in with group activities, eating in the dining room. At the end of her two-week stay, she was much brighter and fitter than when she arrived.

I received a friendly welcome from the hospitality and training coach. I was very impressed with the spaciousness of the care home. Everyone seemed very happy. I could not believe the difference in my friend since becoming a resident. She is so content and enjoying life. She joins in all the activities. The staff seem to go out of their way to assist where necessary. It was a wonderful experience overall.

I look forward to the next opportunity to stay at Branksome Heights again. If I ever need to have more support, I would unreservedly want to live at Branksome Heights.

This is a great place. Modern, clean, well decorated and cheerful. Dad is wonderfully looked after in tricky circumstances and Mum is treated fantastically as she spends most of every day there. I even get (posh) coffee and freshly-baked cake when I visit at lunchtimes. The home and its wonderful staff are part of our lives now and we couldn't do this without them.

The staff at Branksome Heights have always taken the utmost care of my mum. Mum has been a resident for nearly two years and has received nothing but great kindness from the staff. The manager and all the staff have ensured that Mum is well looked after. As I live in Australia, it could have been difficult to maintain contact with the staff but they have done all they can to ensure that I am included in all dealings with my mum and also informing me of her problems. I visited Branksome Heights in March 2023 and confirmed the opinion I already had - this is a great care home with brilliant staff who do all they can to ensure their residents are well-cared-for. Many thanks to everyone at Branksome Heights.

Nan is well looked after. Everyone is caring and understanding of Nan's needs.

In the past three years that my partner has been here, I could never have looked after her the way Branksome Heights has cared for her. I have seen some care homes in the past and this one tops the lot for everything.

On the many occasions I have visited my friend I have always been impressed with the friendliness of the home. I am also impressed with the care the residents are given. Nothing is too much trouble.