
The team were so friendly and welcomingB K(Daughter-in-law of Resident/Service User)

We looked at many homes in Bournemouth for our mum but this one was exceptional right from the startJ B(Daughter of Resident/Service User)

All the staff have been wonderful, helpful, caring and understanding. It really is home-from-home.G T(Daughter of Resident/Service User)

The team were so friendly and welcomingB K(Daughter-in-law of Resident/Service User)

We looked at many homes in Bournemouth for our mum but this one was exceptional right from the startJ B(Daughter of Resident/Service User)

All the staff have been wonderful, helpful, caring and understanding. It really is home-from-home.G T(Daughter of Resident/Service User)

Branksome Heights Nursing Home is a Nursing and Residential home for people who demand the finest environment for quality care in the Bournemouth and Dorset areas.
Architects have come up with a design that combines simple elegance with modern comfort.
Explore the services provided at Branksome Heights Nursing Home, which are designed to make every resident feel at home.
Care Provided by Branksome Heights Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to successful assessment
The price(s) shown are provided by the care home. Contact Branksome Heights Nursing Home for full pricing details and T&Cs.
Contact Branksome Heights Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- James Mills (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2017
- Number of floors: 4
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Branksome Heights Nursing Home Reviews (134)
Branksome Heights Nursing Home has a Review Score of 10 (9.975) out of 10, based on 20 reviews in the last 2 years.
Over all time Branksome Heights Nursing Home has 134 reviews.
My mum moved into the dementia floor of Branksome Heights in July this year. I had searched a few care homes in the area and nothing came close to Branksome. From the very first time I made contact, the service has been exceptional. When I came to visit for the first time, before moving Mum to Branksome, I was given a guided tour and made to feel very welcome. It was so lovely to see such happy residents - at the time they had been making friendship bracelets. Since Mum has been there, I have been so impressed by the level of care she receives and the staff are simply amazing. I am particularly impressed by the compassion and patience of the carers too and absolutely love the way they encourage the residents to join in. I know I definitely made the right choice and I know Mum is very happy at Branksome. Thank you to all the staff for taking such great care of her!
Thank you so much for your lovely, kind words about Branksome Heights, it is our pleasure.
Whenever we visit, we are made very welcome, areas visited are spotlessly clean. Some nice activities are offered to residents. The menus are amazing. Mom took a while to settle but we have no concerns with her care now, she's very happy and content. The staff are so friendly and approachable.
Thank you for your review, we aim to provide the best care and support to all our residents and it is lovely to receive such nice feedback.
I can't praise Branksome Heights enough. My father was taken in as an emergency back in the summer of 2022. He was very resistant but needed support. He has settled in extremely well due to the kindness and care of all the staff at the home. The facilities are excellent. There are always activities on offer, although my own father isn't a fan of joining in sadly. All in all the support the staff have provided both myself and my father has been great and I have comfort he is in safe hands.
Thank you for taking the time to give such lovely feedback about Branksome Heights, it is appreciated.
Fantastic care home, clean and beautiful with amazingly caring staff. My nan has never been in better health or so well looked after, included and entertained! The activities provided are inventive and fun. The food looks and smells wonderful. As a visitor, I'm always well looked after.
Thank you so much for such lovely words about our staff and our home, they are greatly appreciated.
Always a welcoming atmosphere from the time you walk in.
Very satisfied with leaving my mum in their care, I feel she is safe there.
Thank you very much for your lovely comments, its our pleasure.
My experience of Branksome Heights is a very positive one. I have always found the staff to be very helpful, caring and patient. My mother is thoroughly enjoying her stay there and feels very well looked after and cared for. She especially likes the entertainment and the food, which is varied and of excellent quality.
Thank you so much for taking the time to leave such lovely comments.
Unfortunately, due to her poor health and frailty, she soon became bedridden as she reached her end of life. All the relatives and visitors were made to feel extremely welcome and for the last five nights the manager arranged for a bed for us in the room and we were able to stay by our mum's side.
We were looked after so well, as if we were guests in a five-star hotel. We were offered tea, biscuits and sandwiches 24/7 and meals were prepared for us to eat in the room or dining area.
We were constantly checked on, nurses were brought in when necessary to administer medication and the care really exceeded my expectations. The staff genuinely care for residents, showed diligence, patience and understanding. We can't thank you enough! We highly recommend this facility.
Thank you so much for your lovely words, it was a genuine pleasure to look after your mum and to spend time with you all.
We looked at many homes in Bournemouth for our mum but this one was exceptional right from the start. All the staff are amazing, kind and so helpful in every way possible. Residents' health and well-being are monitored day and night without fail. Daily activities are so well organized and a lot of fun and Mum has enjoyed that very much. In the five weeks that Mum has been in her new forever home she has gained weight (after losing weight before she joined Branksome Heights due to illness). The meals are absolutely wonderful and so well presented and very nutritious. We are always welcomed every time we visit, whatever time of day that is. Great granddaughter loves it there. Meals are a very important part of life whatever age but this home surpasses all expectations. It is one round of meals, snacks and great fun. A very bright and exceptionally clean home with a beautiful outside area. The best.
Thank you so much for your lovely words and kind comments.
I feel very happy knowing that Mum is being cared for in such a comfortable and happy atmosphere. Thank you all at Branksome Heights.
Thank you so much for taking the time to leave Branksome Heights such a lovely review.
We needed to find residential respite care for my mother on Good Friday, and this was the only company that was able to help. The fast response meant that my mother was able to stay from the Tuesday. Initial impressions of the home, staff and service were excellent. This has remained so, and my mother has now taken up permanent residence. The response to telephone calls and assistance in all areas is the best that I have come across in this sector. The home is warm and friendly, and the staff are great.
We were so very glad to be able to help; thank you for your lovely words.
From what I have seen, this care home could not be bettered. It seems excellent in every aspect.
All the residents seem so contented. I think the quality of care and attention seems top class.
This was our first experience of respite care - it went very well due to the patience and attendance of the staff. They supported her wish to continue with any routines she had at home and encouraged her to join in with group activities, eating in the dining room. At the end of her two-week stay, she was much brighter and fitter than when she arrived.
I received a friendly welcome from the hospitality and training coach. I was very impressed with the spaciousness of the care home. Everyone seemed very happy. I could not believe the difference in my friend since becoming a resident. She is so content and enjoying life. She joins in all the activities. The staff seem to go out of their way to assist where necessary. It was a wonderful experience overall.
It is designed to be a home from home. The staff are always ready to be helpful and supportive.
During my current respite, I unfortunately was dealing with some spam emails which were very worrying and the staff immediately assisted me to contact my bank and the relevant company and established that indeed I was being 'scammed'. I was relieved for the help they gave me.
The food is carefully planned to ensure that it is nutritious and tasty, plenty of it with snacks and treats offered in between meals.
I enjoy the group activities. The location has the benefit of being close to the Bournemouth Upper Gardens and the home has its own grounds surrounded by trees.
I look forward to the next opportunity to stay at Branksome Heights again. If I ever need to have more support, I would unreservedly want to live at Branksome Heights.
This is a great place. Modern, clean, well decorated and cheerful. Dad is wonderfully looked after in tricky circumstances and Mum is treated fantastically as she spends most of every day there. I even get (posh) coffee and freshly-baked cake when I visit at lunchtimes. The home and its wonderful staff are part of our lives now and we couldn't do this without them.
The staff at Branksome Heights have always taken the utmost care of my mum. Mum has been a resident for nearly two years and has received nothing but great kindness from the staff. The manager and all the staff have ensured that Mum is well looked after. As I live in Australia, it could have been difficult to maintain contact with the staff but they have done all they can to ensure that I am included in all dealings with my mum and also informing me of her problems. I visited Branksome Heights in March 2023 and confirmed the opinion I already had - this is a great care home with brilliant staff who do all they can to ensure their residents are well-cared-for. Many thanks to everyone at Branksome Heights.
Nan is well looked after. Everyone is caring and understanding of Nan's needs.
In the past three years that my partner has been here, I could never have looked after her the way Branksome Heights has cared for her. I have seen some care homes in the past and this one tops the lot for everything.
On the many occasions I have visited my friend I have always been impressed with the friendliness of the home. I am also impressed with the care the residents are given. Nothing is too much trouble.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 August 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Branksome Heights Nursing Home.
- 21 Sep 2026Organiser: Branksome Heights Nursing Home
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Branksome Heights Nursing Home
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Branksome Heights Nursing Home.
Meet the Team (6)

"I am very proud to call myself the home manager here at Branksome Heights, bringing over 10 years of healthcare experience in various roles throughout the different departments. I qualified as a nurse in 2023 and have since gained huge management experience, too, which enhances the field of knowledge here. My main objective is to maintain the impeccable reputation Branksome Heights has, by keeping the family approach and feel to the home, and having the residents' and staff's well-being at the forefront of our values."

I have worked at Branksome Heights for the past 5 years and I am thrilled and very proud to be the Deputy Manager of such a kind and caring team.
Branksome Heights combines traditional with holistic care and ensures that each resident lives a full and enriched life and it is a pleasure to be part of that.

Joining the dedicated team at Branksome Heights is a great opportunity for me, especially at this special time having newly received their Nursing Accreditation. I bring with me 37 years of nursing experience, the last 18 of which have been in the Nursing Home sector, with the last 10 years as Clinical Lead. I have previously worked as a Ward Sister in a local Private Hospital in Women’s Health and as a Breast Care Advisor, helping patients from diagnosis to follow up.
I am very happy to have joined such a fantastic team as Clinical Lead of Nursing, and look forward to developing this new, and extremely valuable additional level of care to the home to compliment the already successful Dementia and Residential care.

I was delighted to join the team at Branksome Heights in July 2023 following studies for my Master’s Degree in Cybersecurity.
Whilst studying, I worked as an Administrator at the bank with the NHS. Everyone at Branksome Heights has been so welcoming and supportive, including the lovely residents. I started working in Hospitality/Reception and was delighted to be promoted to the role of Home Administrator. The Home is very beautiful with a warm, friendly atmosphere and a special place to work. I am married with one small son, and in fact, my husband also works here at Branksome Heights as a Senior Night Support Worker. We both really enjoy working for Kingsley Healthcare, and our work fits in so well with our family time, too.

I have been working in care for over 11 years and Branksome Heights is my passion. I treat all residents as I would my own family. I am happy to see care staff improve in their work through my support and mentoring which is a key part of my role.

I have worked in administration for many years and in a variety of roles. I particularly love the Care Home environment and feel right at home here at Branksome Heights, helping to create a warm, friendly welcome to the home. I enjoy meeting new people and building relationships with residents, families and staff.
Branksome Heights is only a short walk from my home and is in such a lovely area, surrounded as it is by woods, parks and close to the sea. It is a joy to see residents’ families coming along to take their loved ones for local trips out and for walks to Coy Pond and through the Chinese to the seafront. I enjoy being creative and love producing menu designs, writing our newsletters, and sometimes the occasional poem
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