Branksome Heights Nursing Home

Nothing seems to be too much trouble to make sure my mother is happy there, and we would highly recommend the care home to look after someone you love.

My mum has been at Branksome Heights since March 2020. I cannot rate her care at this home highly enough. The manager leads a wonderful team and they all treat Mum with the utmost dignity and care. Up until recently, Mum would join in daily with most of the activities that are planned, from quizzes to crafts, cookery, and painting...there is always something going on. The meals are lovely and the home is spotlessly clean. Mum is now on end of life but she gets an endless number of visits daily from the carers, cooks and staff...they each go in and have a little chat, hold her hand and help her with meals. Nothing is too much trouble and I am so thankful for the wonderful care she has received and is still receiving. Thank you so much all of you, from the bottom of my heart.

I can't recommend Branksome Heights highly enough. My mother resided there for 21 months and throughout that time she was very well cared for. The staff were friendly, attentive and compassionate and the home itself was always spotlessly clean. During my mother's last weeks, the staff showed her (and us, her family) nothing but dignity and respect and did everything they could to make her as comfortable as possible. Nothing was too much trouble.

I would like to sincerely thank the management team and all the lovely staff for your warm welcome when we visited my mum from Manchester. The quality of care and kindness shown to my mum, is outstanding. The home is beautiful and the attention to personalised care, is a credit to you all. We look forward to many more visits and I am so grateful for all your dedication and professionalism.

This is my first experience of a care home and I admit I was very nervous. It is nothing like what I had dreaded! It is spotlessly clean, very modern, beautifully maintained and does not smell like a hospital - or anything else for that matter. The staff are amazing, caring, helpful, lovely! Residents are so well looked after and are cared for with dignity and love. The food - well, forget school-type dinners - it looks and tastes (apparently) amazing. There are a couple of options to choose from each day and lots and lots of variety. When I ring the home to talk to a member of staff they answer my questions like they've got all the time in the world, I'm sure they don't and yet they never make me feel like I'm being a nuisance or wasting time. I can't thank the staff enough. It is an immense relief to know that in the difficult decisions that I'm sure are coming, I have people who walk the path with me. Thank you, everyone, never underestimate the job you do or the difference you make.

Mum has been at Branksome for 3-4 months. Admittedly I think she had a dodgy start, due to moving from her flat with Dad, to a care home, but the dementia was such, so, there was no choice. The staff have all been lovely, smiling and welcoming, I can now recognise a few. I wish Mum would go down more to join in the activities. When I visit, she is encouraged to come downstairs.

My father-in-law entered Branksome heights two years ago next March, he is extremely happy and content, gets on very well with all the staff, and although profoundly deaf, he enjoys being around all the other residents and staff. He thoroughly enjoys the food, and although he does not join in much with the daily (and very varied) activities, he is always in the background as he just enjoys being around people. I cannot recommend this care home enough, and have mentioned it to numerous friends who are looking for somewhere for their loved ones.

I would change nothing. My nana that's 92 years of age came to Branksome Heights Care Home to have a 3-week break from her care home in Manchester (a very long drive). From the moment we arrived, I didn't stop smiling for my nana and how she was treated and the home itself is absolutely charming, cosy and home-like. All the staff are very friendly and caring, yet efficient and professional. I am absolutely thrilled and so is my nana, that thrilled she has decided not to go home to Manchester and move into Branksome Heights. My nana is a different woman she's bright, alive, a new zest for life. She says she feels warm and safe and she would like to stay! This place is fantastic, from the decor, to the meals, to the garden area, to the entertainment. I want to say a massive thank you to all the team and look forward to our future together. Thank you so much.

I would recommend Branksome Heights care home. The care is excellent. The staff are very caring and dedicated. During covid, the management and care staff did their upmost to protect the residents.

My father asked to enter into a care home, and my wife and I visited quite a few, and we were looking for a place that we ourselves would be happy to live, and Branksome Heights ticked every box. The staff are all so lovely and always willing to assist in any way; he has settled in very well and enjoys every aspect of the care provided. He has put on weight since entering and thoroughly enjoys the food. We are extremely pleased with our choice of Branksome Heights to look after my Dad. The residents are treated like family by all the staff, the building and rooms are spotless, and the decor is lovely. The activities for the residents are brilliant, and we know if we did have any questions, that we can always contact the staff anytime. We cannot recommend Branksome Heights enough and know that he is being cared for by brilliant staff.

My mother has been in Bransome Heights since December 2020. She was unsettled for a while but since being moved to a different floor she seems/looks happier. I can't fault the staff they would bend over backwards to help! Lovely clean modern home. Could do with a little more communication between staff etc. but overall extremely pleased mum is happy and settled in a lovely home.

During this dreadful period of COVID, the staff has done their utmost to facilitate visits. Unfortunately, as she was admitted during this period, we have not experienced all the home has to offer. However, my mother has a lovely room and seems content with her new life. It is very convenient to my own home which allows me to pass and wave between visits.

Visitation has been well controlled during the pandemic.

I have been treated like a king - beans on toast at 4am? No problem - absolutely nothing was too much trouble. Staff are beautiful and wonderful. Truly brilliant.

The home is well run and all the staff are professional, yet empathetic to the residents and families needs. Since mum was homed at Branksome Heights she settled fairly quickly and seems content there. All the staff I have been in contact with treat mum with respect while making sure she is happy.

We cannot fault Branksome Heights and would recommend their services. Contacts are always professional, helpful and friendly. It is well designed, dementia friendly, clean and well maintained. The staff are caring, and have established a relationship with my father on which he depends and we greatly appreciate the evidence of positive care that we see when we visit. This review is submitted in extraordinary times. Branksome Heights have been excellent in being Covid-19 free. Lockdown was difficult when we were not allowed to visit. My father had only been a resident for three weeks so we did not have the chance to get to know his new home. We were very grateful when the weekly 30-minute visits were arranged. Communication with Branksome Heights is very good. Although the experience is different from what we anticipated pre-Covid-19, Branksome Heights have responded well to the difficult situation. We value the care they provide and would recommend as a care provider based on our experience.

My mum joined the care home after I had visited about 15 others locally. I was immediately impressed by feel in the home and the fact that the home manager was able to understand our situation. Mum joined after being discharged from the hospital. The staff has really tried to get to know her and to meet her needs. She has had a lot of 1:1 attention.

I feel that dad has been kept safe during the recent Covid crisis. It has been great to be able to see him again and I think this has greatly helped his mental health. Dad does not like to join in the activities and this has isolated him a bit from us. It has been good to visit in his room which is making things a bit more normal for him and he seems to have cheered up.

Big mistake moving my 86-year-old father to Branksome Heights. Home Deputy Manager talks the home 'up' but once social distancing visits started, my mother and I witnessed the truth. We battled to get my father out of this care home due to the terrible treatment and raised a five-page complaint letter to head office plus three-page complaint following the state my father was sent home to us in. I gave Kingsley Healthcare every opportunity to address but the response was to completely twist the truth, misquote me (which I can prove in writing) and brush under the carpet serious issues and totally disregard an extremely severe matter concerning my father and another resident. My father had a fall in the home, not reported to his next of kin. He was tugged by a carer resulting in a shoulder injury, three requests from my 85-year-old mother for him to be seen by a GP, ignored, just topical pain-killer applied. Left in agony for over three months. Dressed in other resident's clothes, poor hygiene. Care Home manager misleading over my father's care needs.

I visited my mother at her care home yesterday. The staff were welcoming and polite. I sat in the garden with my mother. The deputy manager brought us out drinks, readily answered any questions I had. His rapport with my mum was delightful. My mum looked very well cared for, very clean and was very happy. Obviously, a very professional, caring and lovely team looking after my lovely mum. Thank you.