Branksome Heights Nursing Home

44 Branksome Wood Road, Bournemouth BH4 9LA
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10 128 Reviews
  • Branksome Heights Nursing Home, Bournemouth
Branksome Heights Nursing Home is a Nursing and Residential home for people who demand the finest environment for quality care in the Bournemouth and Dorset areas.

Architects have come up with a design that combines simple elegance with modern comfort.

Explore the services provided at Branksome Heights Nursing Home, which are designed to make every resident feel at home.
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Care Provided by Branksome Heights Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1643
  • Self-Funded Residential Dementia Care: £1300 – £1643
  • Self-Funded Nursing Care: £1300 – £1643
  • Self-Funded Nursing Dementia Care: £1300 – £1643
  • RESPITE Self-Funded Residential Care: £1300 – £1643
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1643
  • RESPITE Self-Funded Nursing Care: £1300 – £1643
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1643

* Subject to successful assessment

These prices are only a guideline, please contact Branksome Heights Nursing Home to find out the exact price for your requirements.

Contact Branksome Heights Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Branksome Heights Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Rebecca Hebditch (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (47)

Branksome Heights Nursing Home Reviews (128)

10

Branksome Heights Nursing Home has a Review Score of 10 (9.955) out of 10, based on 41 reviews in the last 2 years.
Over all time Branksome Heights Nursing Home has 128 reviews.

Overall Experience
  • 117
  • 10
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Date Published
  • 128
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Reviewer Connection to Branksome Heights Nursing Home
  • 47
  • 25
  • 12
  • 9
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  • 5
  • 5
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  • 1
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Total of 128, showing 61-80
Review from Lesley P (Daughter-in-law of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law entered Branksome heights two years ago next March, he is extremely happy and content, gets on very well with all the staff, and although profoundly deaf, he enjoys being around all the other residents and staff. He thoroughly enjoys the food, and although he does not join in much
with the daily (and very varied) activities, he is always in the background as he just enjoys being around people. I cannot recommend this care home enough, and have mentioned it to numerous friends who are looking for somewhere for their loved ones.
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Review from G B (Granddaughter of Resident) published on 23 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would change nothing. My nana that's 92 years of age came to Branksome Heights Care Home to have a 3-week break from her care home in Manchester (a very long drive). From the moment we arrived, I didn't stop smiling for my nana and how she was treated and the home itself is absolutely charming, cosy
and home-like. All the staff are very friendly and caring, yet efficient and professional. I am absolutely thrilled and so is my nana, that thrilled she has decided not to go home to Manchester and move into Branksome Heights. My nana is a different woman she's bright, alive, a new zest for life. She says she feels warm and safe and she would like to stay! This place is fantastic, from the decor, to the meals, to the garden area, to the entertainment. I want to say a massive thank you to all the team and look forward to our future together. Thank you so much.
Reply from Garry Toy, Managing Director - Family Office at Branksome Heights Nursing Home

Thank you very much for your lovely review of your Nana's experience at Branksome Heights. It is so pleasing to learn that our dedicated and tireless staff team have been able to brighten up your Nana's outlook and it will be our pleasure to care for her in the future.

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Review from M N (Son of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Branksome Heights care home. The care is excellent. The staff are very caring and dedicated. During covid, the management and care staff did their upmost to protect the residents.
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Review from Jeffrey P (Son of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father asked to enter into a care home, and my wife and I visited quite a few, and we were looking for a place that we ourselves would be happy to live, and Branksome Heights ticked every box. The staff are all so lovely and always willing to assist in any way; he has settled in very well and enjoys
every aspect of the care provided. He has put on weight since entering and thoroughly enjoys the food. We are extremely pleased with our choice of Branksome Heights to look after my Dad. The residents are treated like family by all the staff, the building and rooms are spotless, and the decor is lovely. The activities for the residents are brilliant, and we know if we did have any questions, that we can always contact the staff anytime. We cannot recommend Branksome Heights enough and know that he is being cared for by brilliant staff.
Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you for your positive review. We are all so pleased that your Father has settled in so well and is part of the Branksome Family.

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Review from S F (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Bransome Heights since December 2020. She was unsettled for a while but since being moved to a different floor she seems/looks happier. I can't fault the staff they would bend over backwards to help! Lovely clean modern home. Could do with a little more communication between staff
etc. but overall extremely pleased mum is happy and settled in a lovely home.
Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you for your comments. We look forward to the day when families can become more involved in all aspects of the home once again.

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Review from Pauline B (Daughter of Resident) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During this dreadful period of COVID, the staff has done their utmost to facilitate visits. Unfortunately, as she was admitted during this period, we have not experienced all the home has to offer. However, my mother has a lovely room and seems content with her new life. It is very convenient to my
own home which allows me to pass and wave between visits.
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Review from Rosie N (Granddaughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clinical staff are excellent and treat the residents with dignity.
Appear to be a lot of activities but they can be repetitive.
Food is good quality
Visitation has been well controlled during the pandemic.
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Review from C K (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated like a king - beans on toast at 4am? No problem - absolutely nothing was too much trouble. Staff are beautiful and wonderful. Truly brilliant.
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Review from P W (Son of Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well run and all the staff are professional, yet empathetic to the residents and families needs. Since mum was homed at Branksome Heights she settled fairly quickly and seems content there. All the staff I have been in contact with treat mum with respect while making sure she is happy.
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Review from S H (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot fault Branksome Heights and would recommend their services. Contacts are always professional, helpful and friendly. It is well designed, dementia friendly, clean and well maintained. The staff are caring, and have established a relationship with my father on which he depends and we greatly
appreciate the evidence of positive care that we see when we visit. This review is submitted in extraordinary times. Branksome Heights have been excellent in being Covid-19 free. Lockdown was difficult when we were not allowed to visit. My father had only been a resident for three weeks so we did not have the chance to get to know his new home. We were very grateful when the weekly 30-minute visits were arranged. Communication with Branksome Heights is very good. Although the experience is different from what we anticipated pre-Covid-19, Branksome Heights have responded well to the difficult situation. We value the care they provide and would recommend as a care provider based on our experience.
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Review from Roisin (Daughter of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum joined the care home after I had visited about 15 others locally. I was immediately impressed by feel in the home and the fact that the home manager was able to understand our situation. Mum joined after being discharged from the hospital. The staff has really tried to get to know her and to
meet her needs. She has had a lot of 1:1 attention.
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Review from Valerie C (Daughter of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that dad has been kept safe during the recent Covid crisis. It has been great to be able to see him again and I think this has greatly helped his mental health. Dad does not like to join in the activities and this has isolated him a bit from us. It has been good to visit in his room which is
making things a bit more normal for him and he seems to have cheered up.
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Review from Yvette D (Daughter of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Big mistake moving my 86-year-old father to Branksome Heights. Home Deputy Manager talks the home 'up' but once social distancing visits started, my mother and I witnessed the truth. We battled to get my father out of this care home due to the terrible treatment and raised a five-page complaint letter
to head office plus three-page complaint following the state my father was sent home to us in. I gave Kingsley Healthcare every opportunity to address but the response was to completely twist the truth, misquote me (which I can prove in writing) and brush under the carpet serious issues and totally disregard an extremely severe matter concerning my father and another resident. My father had a fall in the home, not reported to his next of kin. He was tugged by a carer resulting in a shoulder injury, three requests from my 85-year-old mother for him to be seen by a GP, ignored, just topical pain-killer applied. Left in agony for over three months. Dressed in other resident's clothes, poor hygiene. Care Home manager misleading over my father's care needs.
Reply from Tracey Millar, Operations Manager at Branksome Heights Nursing Home

We are sorry that this family feels deeply aggrieved in relation to the care received by a former resident of the care home. We have responded in detail to the complaints made by the family, having carried out a thorough investigation into all the allegations made.
A complaint had also been referred to safeguarding and no further action was deemed necessary. The regulators were also aware. In addition, our team have endeavoured to support the family.
However we have identified some issues as regards levels of communication between the care home and the family, and between staff team members at the home, which will be subject to further training and development as part of the process of continuous review and improvement of our standards of care.
For the avoidance of any doubt, however, we deny the allegations made relating to the safeguarding and wellbeing of the resident concerned, or that the family has ever been misled by our staff.

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Review from V B (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mother at her care home yesterday. The staff were welcoming and polite. I sat in the garden with my mother. The deputy manager brought us out drinks, readily answered any questions I had. His rapport with my mum was delightful. My mum looked very well cared for, very clean and was very
happy. Obviously, a very professional, caring and lovely team looking after my lovely mum. Thank you.
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Review from B R (Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate all that is done for our comfort and wellbeing.
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Review from S U (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident at Branksome Heights from October 2019 to February 2020 when she passed away. We chose Branksome Heights after looking at more than 20 homes in the area. We were very pleased with the care Mum received. They made a real fuss of her when it was her 100th Birthday.
Reply from Branksome Manager, Home Manager at Branksome Heights Nursing Home

Thank you for your kind words and it was a real pleasure to host a 100th birthday party.

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Review from Emily S (Friend of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely atmosphere, everybody is so friendly and helpful. All the residents are happy, and there’s always lots going on!
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Review from Demi T (Granddaughter of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been a resident at Branksome Heights for about three months. When I have been to visit; they always welcome me with a great atmosphere. She has socialised with other residents, and the whole experience transitioning her from her own home into care has now put my family’s mind at rest;
knowing she is in a care home which is of the highest standard and quality we could want.
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Review from S W (Partner of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner of over 35 years had to be placed in a home as an emergency, having three times unsuccessfully tried to escape from homes in the area. Social Service found the place in Branksome Heights - I knew nothing of this home, but the manager and other staff welcomed us despite it being a Sunday.
Since then he has been difficult to settle, but the staff have shown unstinting care, keeping in touch with all concerned.
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Review from J L (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly friend has been a resident of Branksome Heights for almost 2 years. The staff are wonderful, so kind and helpful. My friend likes them all. He enjoys the food, there are 2 choices each day for lunch and a good breakfast. The home is very nicely decorated and has a welcoming atmosphere. I
have no criticisms!
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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Branksome Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Branksome Heights Nursing Home is calculated as follows: ( (465 Excellents x 5) + (22 Goods x 4) ) ÷ 487 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Branksome Heights Nursing Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Rebecca

Rebecca Hebditch

Job Title: Registered Home Manager Joined: 2022

“As an experienced Registered Manager working in the Adult Social Care sector and NHS for over 18 years, my passion for providing excellent quality care delivered with kindness and compassion still remains fundamentally at the heart of my work. I am very proud to lead the team here at Branksome Heights where every member of staff follows the same ethos as myself.”

Helen

Helen Roy

Job Title: Deputy Manager Joined: 2018

I have worked at Branksome Heights for the past 5 years and I am thrilled and very proud to be the Deputy Manager of such a kind and caring team.


Branksome Heights combines traditional with holistic care and ensures that each resident lives a full and enriched life and it is a pleasure to be part of that.

Beverley

Beverley Tomlinson

Job Title: Clinical Lead (Nursing) Joined: 2025

Joining the dedicated team at Branksome Heights is a great opportunity for me, especially at this special time having newly received their Nursing Accreditation. I bring with me 37 years of nursing experience, the last 18 of which have been in the Nursing Home sector, with the last 10 years as Clinical Lead. I have previously worked as a Ward Sister in a local Private Hospital in Women’s Health and as a Breast Care Advisor, helping patients from diagnosis to follow up.


I am very happy to have joined such a fantastic team as Clinical Lead of Nursing, and look forward to developing this new, and extremely valuable additional level of care to the home to compliment the already successful Dementia and Residential care.

Shalini

Shalini

Job Title: Administrator

I was delighted to join the team at Branksome Heights in July 2023 following studies for my Master’s Degree in Cybersecurity. Whilst studying I worked as an Administrator at the bank with the NHS. Everyone at Branksome Heights has been so welcoming and supportive, including the lovely residents. I started working in Hospitality/Reception and was delighted to be promoted to the role of Home Administrator. The Home is very beautiful with a warm friendly atmosphere and a special place to work. I am married with one small son, and in fact, my husband also works here at Branksome Heights as a Senior Night Support Worker. We both really enjoy working for Kingsley Healthcare and our work fits in so well with our family time too.

Carmen

Carmen Lonas

Job Title: Head Of Care Joined: 2013

I have been working in care for over 11 years and Branksome Heights is my passion. I treat all residents as I would my own family. I am happy to see care staff improve in their work through my support and mentoring which is a key part of my role.

Karen

Karen Caswell

Job Title: Receptionist

I have worked in administration for many years and in a variety of roles. I particularly love the Care Home environment and feel right at home here at Branksome Heights, helping to create a warm friendly welcome to the home. I enjoy meeting new people and building relationships with residents, families and staff.


Branksome Heights is only a short walk from my home and is in such a lovely area surrounded as it is by woods, and parks and close to the sea. It is a joy to see residents’ families coming along to take their loved ones for local trips out and for walks to Coy Pond and through the Chinese to the seafront. I enjoy being creative and love producing menu designs, writing our newsletters, and sometimes the occasional poem

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