
The team were so friendly and welcomingB K(Daughter-in-law of Resident/Service User)

We looked at many homes in Bournemouth for our mum but this one was exceptional right from the startJ B(Daughter of Resident/Service User)

All the staff have been wonderful, helpful, caring and understanding. It really is home-from-home.G T(Daughter of Resident/Service User)

The team were so friendly and welcomingB K(Daughter-in-law of Resident/Service User)

We looked at many homes in Bournemouth for our mum but this one was exceptional right from the startJ B(Daughter of Resident/Service User)

All the staff have been wonderful, helpful, caring and understanding. It really is home-from-home.G T(Daughter of Resident/Service User)

Branksome Heights Nursing Home is a Nursing and Residential home for people who demand the finest environment for quality care in the Bournemouth and Dorset areas.
Architects have come up with a design that combines simple elegance with modern comfort.
Explore the services provided at Branksome Heights Nursing Home, which are designed to make every resident feel at home.
Care Provided by Branksome Heights Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to successful assessment
The price(s) shown are provided by the care home. Contact Branksome Heights Nursing Home for full pricing details and T&Cs.
Contact Branksome Heights Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- James Mills (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2017
- Number of floors: 4
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Branksome Heights Nursing Home Reviews (134)
Branksome Heights Nursing Home has a Review Score of 10 (9.975) out of 10, based on 20 reviews in the last 2 years.
Over all time Branksome Heights Nursing Home has 134 reviews.
Very comfortable room. Service excellent, food excellent. Very well looked after. All staff are very kind and very good to me and my wife.
My only criticism would concern the food, with too few healthy eating options and especially very little fresh fruit or vegetables. It is, however, excellent that relatives and friends can join residents for lunch or tea in the dining room.
Thank you for your kind comments. I am sorry that you have experienced some issues regarding fresh produce. We very rarely use frozen vegetables as we prefer to cook from fresh. We have fresh fruit available at all times and healthy options are available for all meals. We will make this clearer on our menus from now on.
Thank you for your comments.
From the first day I walked into Branksome Heights I have been impressed with the staff and the home. My parents are being very well looked after and my wife and I are always very well received when we visit. The staff are all very open and friendly. The room is excellent. We could not ask for more.
The facilities and feel of Branksome Heights are amazing and the staff are very attentive. We move my mother-in-law to Branksome Heights from Coventry so a big move. We cannot overplay how relieved we are to have found this home. The manager and all her staff have been incredible, letting my mother-in-law settle into her new home for the rest of her life.
I have been looking after all my mum's affairs including the sale of her house and finding a care home. We have moved mum to Branksome Heights on a permanent basis and I cannot express my relief at the choice we've made. The facility itself is modern and bright but most importantly, the staff are fantastic. Mum is very content with her move.
Very warm welcome. My husband was looked after very well; clean and shaven, clean clothes. The staff were very caring, helping him with his meds. Food was nice and plenty of it. One well looked after chappy! Thank you!
The captain is fully responsible for this and needs utmost commendation and should be considered for higher promotion.
I can’t thank the staff enough for looking after my Aunty with such care and thoughtfulness.
I would highly recommend Bransome Heights.
Friendly greetings.
Friendly assistance.
Caring and loving towards residents.
Clean and tidy.
Very relaxed atmosphere.
Dear Heather
Thank you for taking the time to write a review for us at Branksome Heights, it means a lot to the team. I will have great joy in passing on your comments to all the staff.
Thank you once again.
After choosing at haste for our first care home we took our time and considered lots in the area. This was perfect and I'd go there myself when the time comes!
Thank you very much for taking the time to write a lovely review for our home. We are very pleased you chose our home after researching many in the area, we strive to ensure we deliver in all areas, and all our residents feel at home. We would be glad to welcome you when the time comes Gary!. I will pass on your comments to all the team. Thank you again.
She was at the end of life care and was made really comfortable.
The level of staff training was excellent and very apparent in the handling of difficult situations.
All the team here at Branksome Heights thank you for your kind words, during a very sad time for you. We truly strive to deliver the best care in a loving home environment. I would like to thank you from the team and if you ever need our support in the future, please do let us know.
As my mother's condition worsened care stepped-up to accommodate her. Everything she needed was made available from their excellent facilities and I was fully informed regarding the best care for my mother who was always treated with kindness and dignity right up to and including the end of her life.
The care and wellbeing of their residents is clearly paramount to all staff a Branksome Heights and the gentle, inclusive family atmosphere was extended not just to my mother but to us, her family, nothing was too much trouble. My only regret is that due to her failing health my mother was unable to fully participate in the many stimulating activities provided.
Thank you very much for your lovely review regarding the care your Mother received whilst she was staying with us, we are truly touched by your comments and I will pass this on to all the team, who will be overjoyed by your comments. We strive to deliver the best care at all times...
My grandma spent her last months here and it was so lovely. They treated her as if she were their own family. All the staff were so lovely and saw them treating all the residents with such care and love. All respected and treated with dignity. Was such a lovely place to come and visit my grandma and she loves all the staff as they do her.
We were blessed to have such a wonderful place for her to live her final months. All staff made us feel very welcome too.
Well done Uncle and Auntie for finding such a lovely place! We will miss visiting her there, but obviously not as much as we will miss my grandmother.
Dear Justine
All the team at Branksome Heights would like to thank you for your lovely review, It means so much to us when the care and service we strive to deliver is appreciated by our residents and their family. We truly believe that we offer a home from home environment and all our residents...
This facility is remarkable. Their willingness to ensure my cousin's safety and comfort was 10-fold! They accommodated our large family group with some of us from the States. Our cousin went to the Lord a few days ago and she went peacefully. This is largely due to the facility and family by her side. We applaud you! I am forever thankful.
Dear Susan
I would like to thank you for taking the time to write a lovely review for our Home, I will have great pleasure in passing on your comments to our team.
Thank you once again, and all the very best to you.
The staff at Branksome Heights are the best one could possibly hope for when it came to the care of my Mother. The staff, each and every one of them, is just full of care and love for all of their residents and was absolutely wonderful to witness.
They welcomed me to stay for a few nights within the care home once my Mother was at ‘end of life’ stage. As this lasted a couple of weeks, each time I left to go home, I left with the reassurance, comfort and confidence that my dear Mum would be looked after to the very best standard of care and love.
They invite you to stay for meals at no cost, they cater for all dietary needs. They have private dining rooms on each floor for family and friends gatherings. They simply are the most splendid care home you could ever find for your loved one.
Thank you to every one of your lovely team of staff.
Dearest Frances
We all cannot thank you enough for your truly lovely review, we as a family try and deliver the best we can to each and every one of our very dear residents, who we think of as family. I will pass on your appreciation to the team who will be overjoyed to hear this.
Thank you once again.
This culture and experience is across all levels from management through to the care assistants.
The staff demonstrated tremendous patience, understanding and perseverance, particularly during the initial period of settlement by my mother-in-law.
The premises are always clean, tidy and organised with good food and 24hour care. Well done and thank you.
Thank you for your kind words, we truly value your feedback and it really helps us maintain the standards and deliver exceptional service to all our residents. Thank you for taking the time to do this and will inform the team. They will be very pleased.
Also, the staff are very friendly with my mum is settling in. The premises are very clean, 24-hour care. Thank you.
Thank you for taking the time to write a review, its means a lot to the staff, I will pass on your kind words to the team. Thanks again
All the staff were joining in and the atmosphere was amazing.
The residents were all having a lovely time and it was so lovely to see. The lady who was singing had everyone clapping and singing along with her.
I was particularly impressed with one member of staff, what a lovely way she has with the residents.
Well done Branksome Heights - keep up the good work!
Dear Eva
Thank you so much for taking the time to write a lovely review for our home, we strive to deliver the best care and attention to each of our family members. I will pass on your comments to the staff who will be delighted. Thank you once again.
The staff are always polite and very helpful. The standard of care is excellent. Nothing is too much trouble.
Thank you or taking the time to send in such a lovely and thoughtful review for our team at Branksome Heights. We will pass on your kind words to the team, thank you once again, if you ever need any further help or support please do let us know.
This care home is very clean. Smells good. The carers are very friendly, helpful and patient with everyone. Good entertainment and activities and I would have no hesitation to put her back here if needed.
Dear Danuta, thank you for taking the time to send in a review for our home, we will pass on your thoughtful comments to our staff. If you need any help or support in the future please do not hesitate to contact us. All the very best to you and your family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 August 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Branksome Heights Nursing Home.
- 21 Sep 2026Organiser: Branksome Heights Nursing Home
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Branksome Heights Nursing Home
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Branksome Heights Nursing Home.
Meet the Team (6)

"I am very proud to call myself the home manager here at Branksome Heights, bringing over 10 years of healthcare experience in various roles throughout the different departments. I qualified as a nurse in 2023 and have since gained huge management experience, too, which enhances the field of knowledge here. My main objective is to maintain the impeccable reputation Branksome Heights has, by keeping the family approach and feel to the home, and having the residents' and staff's well-being at the forefront of our values."

I have worked at Branksome Heights for the past 5 years and I am thrilled and very proud to be the Deputy Manager of such a kind and caring team.
Branksome Heights combines traditional with holistic care and ensures that each resident lives a full and enriched life and it is a pleasure to be part of that.

Joining the dedicated team at Branksome Heights is a great opportunity for me, especially at this special time having newly received their Nursing Accreditation. I bring with me 37 years of nursing experience, the last 18 of which have been in the Nursing Home sector, with the last 10 years as Clinical Lead. I have previously worked as a Ward Sister in a local Private Hospital in Women’s Health and as a Breast Care Advisor, helping patients from diagnosis to follow up.
I am very happy to have joined such a fantastic team as Clinical Lead of Nursing, and look forward to developing this new, and extremely valuable additional level of care to the home to compliment the already successful Dementia and Residential care.

I was delighted to join the team at Branksome Heights in July 2023 following studies for my Master’s Degree in Cybersecurity.
Whilst studying, I worked as an Administrator at the bank with the NHS. Everyone at Branksome Heights has been so welcoming and supportive, including the lovely residents. I started working in Hospitality/Reception and was delighted to be promoted to the role of Home Administrator. The Home is very beautiful with a warm, friendly atmosphere and a special place to work. I am married with one small son, and in fact, my husband also works here at Branksome Heights as a Senior Night Support Worker. We both really enjoy working for Kingsley Healthcare, and our work fits in so well with our family time, too.

I have been working in care for over 11 years and Branksome Heights is my passion. I treat all residents as I would my own family. I am happy to see care staff improve in their work through my support and mentoring which is a key part of my role.

I have worked in administration for many years and in a variety of roles. I particularly love the Care Home environment and feel right at home here at Branksome Heights, helping to create a warm, friendly welcome to the home. I enjoy meeting new people and building relationships with residents, families and staff.
Branksome Heights is only a short walk from my home and is in such a lovely area, surrounded as it is by woods, parks and close to the sea. It is a joy to see residents’ families coming along to take their loved ones for local trips out and for walks to Coy Pond and through the Chinese to the seafront. I enjoy being creative and love producing menu designs, writing our newsletters, and sometimes the occasional poem
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Branksome Heights Nursing Home to verify any information. View our terms and conditions. Branksome Heights Nursing Home has an Enhanced Service -more info.
