Branksome Heights Nursing Home

44 Branksome Wood Road, Bournemouth BH4 9LA
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10 128 Reviews
  • Branksome Heights Nursing Home, Bournemouth
Branksome Heights Nursing Home is a Nursing and Residential home for people who demand the finest environment for quality care in the Bournemouth and Dorset areas.

Architects have come up with a design that combines simple elegance with modern comfort.

Explore the services provided at Branksome Heights Nursing Home, which are designed to make every resident feel at home.
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Care Provided by Branksome Heights Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1643
  • Self-Funded Residential Dementia Care: £1300 – £1643
  • Self-Funded Nursing Care: £1300 – £1643
  • Self-Funded Nursing Dementia Care: £1300 – £1643
  • RESPITE Self-Funded Residential Care: £1300 – £1643
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1643
  • RESPITE Self-Funded Nursing Care: £1300 – £1643
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1643

* Subject to successful assessment

These prices are only a guideline, please contact Branksome Heights Nursing Home to find out the exact price for your requirements.

Contact Branksome Heights Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Branksome Heights Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Rebecca Hebditch (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (47)

Branksome Heights Nursing Home Reviews (128)

10

Branksome Heights Nursing Home has a Review Score of 10 (9.955) out of 10, based on 41 reviews in the last 2 years.
Over all time Branksome Heights Nursing Home has 128 reviews.

Overall Experience
  • 117
  • 10
  • 0
  • 0
  • 1
Date Published
  • 128
  • 3
  • 12
  • 41
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Reviewer Connection to Branksome Heights Nursing Home
  • 47
  • 25
  • 12
  • 9
  • 8
  • 7
  • 5
  • 5
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 128, showing 101-120
Review from Ronald M (Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this home a wonderful place to live in. I have made a new life here. I am a new man now.l the captain of this ship has steered me from turbulent waters to heavenly waters. If I had a million pounds I would, without hesitation, donate half of it to this home, although it does not need any further
improvements. I would recommend this home to anyone in need of care in the world compared to other homes.
The captain is fully responsible for this and needs utmost commendation and should be considered for higher promotion.
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Review from Bren N (Niece of Resident) published on 13 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my Aunty last week and was extremely impressed with everything about Branksome Heights. My Aunty has been in the home since August and was now in end of life care. On arrival, I was welcomed by reception and then escorted to my Aunty's room and offered a drink. I found the staff to be very
happy and helpful. The home was spotless throughout and has a lovely welcoming feel to it. On my second visit, I was made to feel very welcome and was offered lunch which was delicious.
I can’t thank the staff enough for looking after my Aunty with such care and thoughtfulness.
I would highly recommend Bransome Heights.
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Review from Heather B (Daughter-in-law of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always welcomed with a smile.
Friendly greetings.
Friendly assistance.
Caring and loving towards residents.
Clean and tidy.
Very relaxed atmosphere.
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dear Heather


Thank you for taking the time to write a review for us at Branksome Heights, it means a lot to the team. I will have great joy in passing on your comments to all the staff.


Thank you once again.

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Review from Gary C (Grandson of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Safe modern space with no clinical feel to it and well run by caring patient staff.
After choosing at haste for our first care home we took our time and considered lots in the area. This was perfect and I'd go there myself when the time comes!
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dear Gary,
Thank you very much for taking the time to write a lovely review for our home. We are very pleased you chose our home after researching many in the area, we strive to ensure we deliver in all areas, and all our residents feel at home. We would be glad to welcome you when the time comes Gary!. I will pass on your comments to all the team. Thank you again.

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Review from Eileen B (Niece of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty, her relatives and friends who visited her were treated with the utmost care and friendliness.
She was at the end of life care and was made really comfortable.
The level of staff training was excellent and very apparent in the handling of difficult situations.
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dearest Eileen
All the team here at Branksome Heights thank you for your kind words, during a very sad time for you. We truly strive to deliver the best care in a loving home environment. I would like to thank you from the team and if you ever need our support in the future, please do let us know.

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Review from Richard (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
In August 2018 my mother moved into Branksome Heights and I have been so impressed and delighted by the attitude, dedication, friendliness and care provided by staff members in all roles. Family and friends who visited my mother all said what a lovely care home it is and I feel we were very lucky to
find Branksome Heights.
As my mother's condition worsened care stepped-up to accommodate her. Everything she needed was made available from their excellent facilities and I was fully informed regarding the best care for my mother who was always treated with kindness and dignity right up to and including the end of her life.
The care and wellbeing of their residents is clearly paramount to all staff a Branksome Heights and the gentle, inclusive family atmosphere was extended not just to my mother but to us, her family, nothing was too much trouble. My only regret is that due to her failing health my mother was unable to fully participate in the many stimulating activities provided.
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dear Richard,
Thank you very much for your lovely review regarding the care your Mother received whilst she was staying with us, we are truly touched by your comments and I will pass this on to all the team, who will be overjoyed by your comments. We strive to deliver the best care at all times and ensure all our residents become part of the family. Thank you once again.


If you ever need any support in the future, you know where we are.

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Review from Susan G (Cousin of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This facility is remarkable. Their willingness to ensure my cousin's safety and comfort was 10-fold! They accommodated our large family group with some of us from the States. Our cousin went to the Lord a few days ago and she went peacefully. This is largely due to the facility and family by her side.
We applaud you! I am forever thankful.
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dear Susan


I would like to thank you for taking the time to write a lovely review for our Home, I will have great pleasure in passing on your comments to our team.


Thank you once again, and all the very best to you.

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Review from Justine C (Granddaughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma spent her last months here and it was so lovely. They treated her as if she were their own family. All the staff were so lovely and saw them treating all the residents with such care and love. All respected and treated with dignity. Was such a lovely place to come and visit my grandma and
she loves all the staff as they do her.


We were blessed to have such a wonderful place for her to live her final months. All staff made us feel very welcome too.


Well done Uncle and Auntie for finding such a lovely place! We will miss visiting her there, but obviously not as much as we will miss my grandmother.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dear Justine


All the team at Branksome Heights would like to thank you for your lovely review, It means so much to us when the care and service we strive to deliver is appreciated by our residents and their family. We truly believe that we offer a home from home environment and all our residents are family to us. If you ever need any further support in the future please do not hesitate to contact us. All the very best to you and your family xx

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Review from Frances C (Daughter of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Branksome Heights are the best one could possibly hope for when it came to the care of my Mother. The staff, each and every one of them, is just full of care and love for all of their residents and was absolutely wonderful to witness.


They welcomed me to stay for a few nights within

the care home once my Mother was at ‘end of life’ stage. As this lasted a couple of weeks, each time I left to go home, I left with the reassurance, comfort and confidence that my dear Mum would be looked after to the very best standard of care and love.


They invite you to stay for meals at no cost, they cater for all dietary needs. They have private dining rooms on each floor for family and friends gatherings. They simply are the most splendid care home you could ever find for your loved one.


Thank you to every one of your lovely team of staff.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dearest Frances


We all cannot thank you enough for your truly lovely review, we as a family try and deliver the best we can to each and every one of our very dear residents, who we think of as family. I will pass on your appreciation to the team who will be overjoyed to hear this.


Thank you once again.

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Review from Susan E (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and patient.
Also, the staff are very friendly with my mum is settling in. The premises are very clean, 24-hour care. Thank you.
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dear Susan
Thank you for taking the time to write a review, its means a lot to the staff, I will pass on your kind words to the team. Thanks again

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Review from David E (Son-in-law of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very welcoming and polite.
This culture and experience is across all levels from management through to the care assistants.
The staff demonstrated tremendous patience, understanding and perseverance, particularly during the initial period of settlement by my mother-in-law.
The premises
are always clean, tidy and organised with good food and 24hour care. Well done and thank you.
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dear David
Thank you for your kind words, we truly value your feedback and it really helps us maintain the standards and deliver exceptional service to all our residents. Thank you for taking the time to do this and will inform the team. They will be very pleased.

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Review from Eva Kate P (Granddaughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my grandfather on Saturday 1st December and the residents were enjoying watching a Christmas sing-song.
All the staff were joining in and the atmosphere was amazing.
The residents were all having a lovely time and it was so lovely to see. The lady who was singing had everyone clapping
and singing along with her.
I was particularly impressed with one member of staff, what a lovely way she has with the residents.
Well done Branksome Heights - keep up the good work!
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dear Eva


Thank you so much for taking the time to write a lovely review for our home, we strive to deliver the best care and attention to each of our family members. I will pass on your comments to the staff who will be delighted. Thank you once again.

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Review from F T (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always polite and very helpful. The standard of care is excellent. Nothing is too much trouble.
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Thank you or taking the time to send in such a lovely and thoughtful review for our team at Branksome Heights. We will pass on your kind words to the team, thank you once again, if you ever need any further help or support please do let us know.

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Review from Danuta A (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very clean. Smells good. The carers are very friendly, helpful and patient with everyone. Good entertainment and activities and I would have no hesitation to put her back here if needed.
Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights Nursing Home

Dear Danuta, thank you for taking the time to send in a review for our home, we will pass on your thoughtful comments to our staff. If you need any help or support in the future please do not hesitate to contact us. All the very best to you and your family.

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Review from D M (Son of Resident) published on 3 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleasant care home with good facilities to care for residents.
Good menu choice.
Friendly staff.
Outside patio and small garden for residents to enjoy.
Large communal lounge with a separate dining area.
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Review from Hilary T (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and support provided for my mother. The staff are lovely and nothing is too much trouble. They are always helpful, friendly and very caring.
The food is first class and of good quality.
They home is always clean and fresh. I am so pleased to find somewhere for my mum
where she is so well looked after.
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Review from David G (Friend of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring staff, who are very attentive. Home from home facilities, food excellent, wonderful easy access to all local attractions.
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Review from L H (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The initial contact was excellent, the manager very welcoming as were all of the staff. The care provided to my mother as she recovers from a fall and subsequent operation has been good and the staff seem to be attentive. They are open to questions and responsive to feedback. There are a range of activities
available although I don't know how much my mother engages with them!
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Review from S W (Wife of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband in care, originally for 2 weeks respite, but stayed 2 months until he had a minor stoke - came out of hospital and passed away a few days later in the care home. During his stay, he was well looked after. Staff very efficient and attentive. Even concerned about my welfare. Nothing too much
trouble for them.
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Review from Helen H (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and tidy areas.
Food good (had a meal with my mother)
Mum was very well looked after and said the staff were very helpful and caring.
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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Branksome Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Branksome Heights Nursing Home is calculated as follows: ( (465 Excellents x 5) + (22 Goods x 4) ) ÷ 487 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Branksome Heights Nursing Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Rebecca

Rebecca Hebditch

Job Title: Registered Home Manager Joined: 2022

“As an experienced Registered Manager working in the Adult Social Care sector and NHS for over 18 years, my passion for providing excellent quality care delivered with kindness and compassion still remains fundamentally at the heart of my work. I am very proud to lead the team here at Branksome Heights where every member of staff follows the same ethos as myself.”

Helen

Helen Roy

Job Title: Deputy Manager Joined: 2018

I have worked at Branksome Heights for the past 5 years and I am thrilled and very proud to be the Deputy Manager of such a kind and caring team.


Branksome Heights combines traditional with holistic care and ensures that each resident lives a full and enriched life and it is a pleasure to be part of that.

Beverley

Beverley Tomlinson

Job Title: Clinical Lead (Nursing) Joined: 2025

Joining the dedicated team at Branksome Heights is a great opportunity for me, especially at this special time having newly received their Nursing Accreditation. I bring with me 37 years of nursing experience, the last 18 of which have been in the Nursing Home sector, with the last 10 years as Clinical Lead. I have previously worked as a Ward Sister in a local Private Hospital in Women’s Health and as a Breast Care Advisor, helping patients from diagnosis to follow up.


I am very happy to have joined such a fantastic team as Clinical Lead of Nursing, and look forward to developing this new, and extremely valuable additional level of care to the home to compliment the already successful Dementia and Residential care.

Shalini

Shalini

Job Title: Administrator

I was delighted to join the team at Branksome Heights in July 2023 following studies for my Master’s Degree in Cybersecurity. Whilst studying I worked as an Administrator at the bank with the NHS. Everyone at Branksome Heights has been so welcoming and supportive, including the lovely residents. I started working in Hospitality/Reception and was delighted to be promoted to the role of Home Administrator. The Home is very beautiful with a warm friendly atmosphere and a special place to work. I am married with one small son, and in fact, my husband also works here at Branksome Heights as a Senior Night Support Worker. We both really enjoy working for Kingsley Healthcare and our work fits in so well with our family time too.

Carmen

Carmen Lonas

Job Title: Head Of Care Joined: 2013

I have been working in care for over 11 years and Branksome Heights is my passion. I treat all residents as I would my own family. I am happy to see care staff improve in their work through my support and mentoring which is a key part of my role.

Karen

Karen Caswell

Job Title: Receptionist

I have worked in administration for many years and in a variety of roles. I particularly love the Care Home environment and feel right at home here at Branksome Heights, helping to create a warm friendly welcome to the home. I enjoy meeting new people and building relationships with residents, families and staff.


Branksome Heights is only a short walk from my home and is in such a lovely area surrounded as it is by woods, and parks and close to the sea. It is a joy to see residents’ families coming along to take their loved ones for local trips out and for walks to Coy Pond and through the Chinese to the seafront. I enjoy being creative and love producing menu designs, writing our newsletters, and sometimes the occasional poem

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