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Kingland House Residential Home

24 - 30 Kingland Road, Poole, Dorset BH15 1TP
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There are plenty of activities for residents to participate in should they wishP M(Daughter of Resident/Service User)
Kingland House Residential Home, Poole
The staff are friendly, helpful and provide excellent care.Denise T(Daughter of Resident/Service User)
Kingland House Residential Home, Poole
Kingland House Residential Home, Poole

Just a short walk from Poole Park and close to the town centre, Kingland House offers residential care in a friendly and homely setting. With the seaside charm of Sandbanks and Poole Quay nearby, the location combines peaceful living with strong community connections – but it’s the warm atmosphere inside Kingland House that truly stands out.

The home features several inviting communal spaces to suit different preferences – a lively area...  

Care Provided by Kingland House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,400From £1,400

Contact Kingland House Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracy Waite (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (2)

Kingland House Residential Home Reviews (67)

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9.8

Kingland House Residential Home has a Review Score of 9.8 (9.768) out of 10, based on 27 reviews in the last 2 years. Over all time Kingland House Residential Home has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from Nigel D (Husband of Resident) published on 7 July 2026 Submitted via Website
Overall Experience

The staff at Kingland House give lots of encouragement to my wife to join in the activities. She is inclined to stay in bed and gets fed up if left to her own devices. But with the help of the staff, who were tempting her to participate, her mood has much improved. When appropriate, the staff let me be involved with games or a quiz, which makes visiting more pleasurable for both of us. Quite often,I am offered a cup of tea and a cake, which is always welcome.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your lovely review, our activities team like to encourage residents and families to participate in what is going on within the home.

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Review from C H (Granddaughter of Resident) published on 22 May 2026 Submitted via Website
Overall Experience

Was blown away by the welcoming by all your members of staff when we attended an Easter hunt. Everyone was so lovely, friendly and just incredible with all the residents. It made me so happy that a family member of mine is in your wonderful care. Everyone looked happy and I just felt i wanted to express how fantastic everyone is. An absolute credit to Kingland House.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to review Kingland House, our staff appreciate such lovely comments.

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Review from Sarah H (Daughter of Resident) published on 8 May 2026 Submitted via Website
Overall Experience

My mother has been in Kingland House for over two years, since her last care home went bankrupt. My father visits daily and I go in every fortnight. The staff I meet are all friendly and I have noticed some taking time and patience to help my mother express herself.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to review Kingland House, our team take pride in all they do for our residents.

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Review from Paula H (Daughter of Resident) published on 8 April 2026 Submitted via Postal Card
Overall Experience

I am so happy with all aspects of my dad's care. I really didn't want him to go into care, but was forced to as his flat was flooded. We were made to feel so welcome by staff and nothing is too much trouble. Would highly recommend.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for reviewing our home, we appreciate your lovely comments.

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Review from Elaine D (Granddaughter of Resident) published on 23 February 2026 Submitted via Website
Overall Experience

My granddad was a resident of Kingland for almost 18 months. The care he received from the whole team was exceptional.

While he was able to he very much enjoyed the singers and chatting with the other residents.

The team ensured that his room was kept very clean and personalised.

Often when family popped in for a visit we would find one of the team in my grandads room having a chat and making sure he was okay (mentally and physically). He loved to see the therapy dogs and other animals which would make personal visits to his room.

Most of these reviews are focused on the exceptional care given to the residents (rightly so), but I feel I must mention the support given to the families. Kingland gave us extra quality time we wouldn't of had with a cherished family member. They also have provided support after his passing to the family.

I will continue to recommend the home to anyone and everyone. The family are very grateful to the whole team.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time and leaving such a lovely review for the team at Kingland House.

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Review from Sarah I (Daughter of Resident) published on 16 February 2026 Submitted via Website
Overall Experience

Whenever I visit my mum I am aware of how relaxed and comfortable she is. All staff are friendly, greeting visitors with genuine smiles. I am informed of any health changes promptly. Very happy with Mum's care here.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to review Kingland House, the team take pride in their level of care for our resident's.

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Review from K C (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
My mum has been living at Kingland House since September 2024 following her Alzheimer's diagnosis, and the care she receives has been outstanding. She is genuinely happy, has gained weight, and more often than not has a smile on her face. Although she doesn't always fully understand the afternoon games, the staff take the time to support her and ensure every resident feels included and able to succeed. There is a full programme of activities each day, which keeps her engaged and gives real structure to her time.

Overall, I'm incredibly grateful for the kindness, patience, and dedication shown by the whole team.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to review Kingland House, thank you for your lovely comments, the team pride themselves on the care they provide.

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Review from Nick K (Brother of Resident) published on 28 January 2026 Submitted via Website
Overall Experience

Taken in the round my sister is very happy with the care she receives and with the staff who provide it at every level. She feels that the choice of room is the right one for her. She has some limitations on her food preferences but appreciates the efforts made to meet those. She has mixed views on aspects of the activities and entertainment; subject of course to her personal taste. She is nonetheless very impressed with the principal member of staff leading on that. I would add that we consider the staff perform a very challenging role mostly with great care and sensitivity and should be commended.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to review Kingland House, it's appreciated.

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Review from Gary W (Son of Resident) published on 28 January 2026 Submitted via Website
Overall Experience

When it became too much for mum to manage at home and needed to move into care, we looked around several care homes which all seemed okay until we looked at Kingland house. A bit like buying a house, you instantly get a good feeling when you find the right one. The staff were all so welcoming and helpful, especially Maxine. Mum settled in so much better and quicker than we expected. She has a routine and there is always something going on to keep everyone entertained from singers to activities. I would certainly recommend Kingland house to anyone needing a caring friendly home that will allow them to enjoy being themselves.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to review Kingland House and your lovely comments.

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Review from Lorraine D (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience
My Father has been given the best care. All staff have shown compassion, at all times. The staff have all been very friendy to us as well as my Dad.
The home is always clean and tidy.
My Fathers welfare has always been a high priority.

I can not thank them enough, for all they do.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to review Kingland House, your lovely comments are very appreciated.

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Review from C O (Daughter of Resident) published on 25 September 2025 Submitted via Website
Overall Experience

Mum has always been very happy at Kingland House. She initially went for respite care and after 10 days never wanted to go home and be alone again. She likes to sit in the lounge during the day with other residents. They often have singers or chair exercises. They also have regular visits from a specially trained dog. The staff organise various games too which keeps Mum well entertained. Knowing she's well catered for and happy makes me happy.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, we like to provide our residents with different activities that they may not otherwise experience, our activities team review this with the residents and listen to their ideas and what they would like.

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Review from Jonathan H (Husband of Resident) published on 25 September 2025 Submitted via Website
Overall Experience

Since her arrival in January, 2023 my wife has settled in very well at Kingland House and gets on well with the staff. Her aphasia means that she has difficulty in expressing her wishes, but overall she gets by with the help of the staff. I find the staff and management helpful and amenable to suggestions.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we encourage suggestions from families to ensure we know all we can about our residents to ensure their needs are met to a high standard.

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Review from Brian E (Husband of Resident) published on 24 September 2025 Submitted via Website
Overall Experience

Thank you for the continued care and attention you give to my wife.I am pleased that she is a resident in Kingland where all the lovely staff are kind and caring. Thank you for looking after her through her good and sometimes not so good moments.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, it is our pleasure to care for your loved one.

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Review from S A (Daughter of Resident) published on 24 September 2025 Submitted via Website
Overall Experience

Efficient and caring with excellent communication to family. Good range of activities and efforts made to provide individualised care in the context of a large care home. Great location next to Poole park and a lovely garden which residents can freely use. Special thanks to Maxine.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, the team at Kingland House pride themselves on the care and respect they show our residents and families.

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Review from Joyce P (Friend of Resident) published on 19 September 2025 Submitted via Website
Overall Experience
The resident for whom we are responsible is receiving excellent care.
Previous issues with personal care have been dealt with kindly resulting in a improvement in general health.
I am impressed with how staff deal with any likes and dislikes.
Options are always carefully and clearly explained when an action or choice is required.
The entertainment programme is varied and includes exercises.
This general environment has encouraged interaction which had previously been missing.
We are always advised of any issues which may arise.

All staff I have met and spoken to are open, helpful and caring.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your lovely review, we pride ourselves on meeting all aspects of our residents' wellbeing.

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Review from George M (Husband of Resident) published on 24 June 2025 Submitted via Website
Overall Experience

When I moved my wife into Kingland House I had various problems with her. This made for a 'messy' transition from my point. It was not made clear enough, to me, that I should have left her there, and not return for a few days. Had I fully understood I would have tried to comply, but realistically it still would have been a problem.

The staff have been excellent, and I am certain that my wife will settle down soon, but I feel that I may have inadvertently caused a problem for them. For this, I apologise.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are here to support our residents' and their families from moving in and onwards throughout their time with us, our management team are here to discuss any worries you may have.

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Review from Neil T (Friend of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

Kingland continues to offer kind and supportive care. My friend, who I visit, is - so far as can be ascertained - happy in his situation and enjoys the visits of entertainers, especially when animals are involved.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to review Kingland House, our residents and visitors enjoy the entertainers specially the variety of animals, we aim to include more as our activities are reviewed.

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Review from A S (Daughter of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

Kingland House treat my Mum with care. They try and give her a better quality of life. She has dementia however they never seem to give up up on her and they are constantly reviewing her care. I trust the team.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to write a review, the care team at Kingland House pride themselves in ensuring individual needs are met.

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Review from John C (Son of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

My mother has often been left in her room until late morning before being dressed and taken to the lounge. This has left her feeling very isolated and has started to regret her decision to move into the home. Whilst I appreciate there are issues about her toileting requirements I still feel that she needs to be in the lounge earlier in the morning.

She has also made comments that although most of the staff are kind there are some, mostly male, that are not very gentle when attending her needs.

However apart rom the above comments I have always been pleased with the appearance of the home and the entertainment provided although my mother in her elderly state cannot take advantage of what is on offer.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, i'm disappointed to read the above, i will email to arrange discuss your concerns.

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Review from Jo R (Daughter of Resident) published on 7 May 2025 Submitted via Website
Overall Experience

The staff at Kingland house have gone above and beyond to support my 86 year old mother who arrived with quick onset of dementia and bed bound. She was a challenge for the team to meet her high needs but they have shown genuine care and compassion, patience and a willingness to help my mother be as comfortable as possible at this stressful moment and stage of life. Thank you. I am utterly grateful and relieved my mum is there at this point and my father can finally look after himself at home.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are proud of the team at Kingland House who truly care for our residents and their needs, giving their families peace of mind.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 January 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (1)

News
  • 28 Apr 2026

    This spring edition captures everything from Buckland in Bloom and Easter celebrations to special birthdays, animal visits, creative activities, community connections and industry awards. Inside, you’ll find residents planting flowers,...

  • 08 Apr 2026

    Residents and their loved ones enjoyed a lovely Easter celebration at Kingland House Residential Home, as the home hosted a fun-filled egg hunt event packed with treats, laughter and time...

  • 04 Mar 2026

    There’s wonderful news to share at Kingland House in Poole. Kingland House is part of a care group that has been recognised as one of the Top 20 Care Home...

Upcoming Events

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Buckland Care Ltd
  • 31 Jan 2025Recipient: Buckland Care Ltd
  • 31 Jan 2024Recipient: Buckland Care Ltd

Accreditations

There are no accreditations posted yet for Kingland House Residential Home.

Meet the Team (1)

Tracy Waite
Tracy WaiteJob Title:Registered Manager
Tracy, who is originally from London but has lived in Dorset since 1977, has worked in care on a personal and professional level for 39 years.

Tracy is passionate about maintaining high standards in the care environment. This passion drives her to lead the team alongside Maria at Kingland House. As the previous Head of Care at Kingland, Tracy has learnt new qualities and skills that she can use in her role as Registered Manager.

Frequently Asked Questions about Kingland House Residential Home

What types of Care is Kingland House Residential Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kingland House Residential Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Kingland House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Kingland House Residential Home to the centre of Poole?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingland House Residential Home to verify any information. View our terms and conditions. Kingland House Residential Home has an Enhanced Service -more info.