Queensbridge House

My mother in law spent the last four months of her life at Queensbridge. She was looked after with care and compassion and treated with dignity. She had been suffering with dementia for several years and her last few months at Queensbridge were her happiest for a number of years, due to the care she received. When she unexpectedly became very ill and needed end of life care, the staff were fantastic. I would have no hesitation in recommending Queensbridge.

My mother has been in Queensbridge House for two years and has experienced excellent support and care. She is very happy living there and feels safe and secure. The staff are professional as well as friendly when providing help and comfort.

My mother is cared for in every way, loved and kept very happy.

I have only been to Queensbridge for two short stays for respite care; three days in May and three days in November 2021. I found the staff pleasant, caring and helpful. The food was a little dull but the room was comfortable. On the whole, my visits were satisfactory.

My dad moved to Queensbridge in August 2019. I think my overall experience is summed up in a comment from a member of staff who said after Dad had been there for about 6 weeks that he was settling and really learning to trust the staff. This exemplifies the very person-centred and caring approach. The home really does feel like a home. The staff are fantastic, my dad is very happy and so am I.

I've always been very happy with the standard of care provided by the home but was impressed with the extra care provided when my mother became poorly, including calling an ambulance when they were concerned, cleaning Mum's bed and clothes when they were messy and ensuring her personal care needs were met.

My mum has been at Queensbridge for 18 months now and I am so very pleased with the care that she received. It's not just the efficiency and standard of care that is good, it is much more than that. The manager and the staff really care about the residents. They take the time to talk to the residents, dress them nicely and notice when something is wrong. It is the caring attitude of the staff which shines out and makes Queensbridge an outstanding home.

Very happy that she is at Queensbridge.

My relative has been a resident at Queensbridge for several years now. During this time she has made some strong relationships with some of the care staff and is happier in mind, body and spirit here than when she was living on her own. It is easy for me as principle relative of contact to contact the care home. It is likely that I will know the person who answers the phone and a number of those who care who look after my relative. My relative has also had both dental and medical treatment recently which has been overseen by the care home manager and news has been communicated effectively and timely to me. So I feel confident of keeping up to date on my relatives health. Although my relative doesn't join in many of the activities organised by the care home, the care staff do organise a regular outing of her choice. This month my relative had a rare treat outing for the whole day and care staff were ready with her. From time to time new fixtures such as TV and phone have been fitted, promptly, efficiently and courteously.

We got a really good feel for the home on our initial visit and received an extremely warm welcome from the staff. It had a great atmosphere on arrival, with lots going on and a music singer/guitar session in full swing, which Mum loved. We were told the home was a bit chaotic at times, but this is exactly what we wanted. It felt like an extended family there, with lots of smiles/happy faces. This made Mum feel comfortable and made the extremely difficult decision to mover her into full-time care, a much easier process. We were kept up to date through every stage of the move and given some excellent advice. The care my mother receives is fantastic, with every person doing an extremely good job - especially one particular carer who provides mum's daycare. We love visiting and everyone now knows 'Buddy' who is Mums dog, who pops in with us for regular visits. I know it will be a long process completely settling Mum in but she's very happy there and made lots of friends, with Queensbridge providing the care, safety and support she needed.

Since my relative has been under the care of Queensbridge she has been happy and content within their safe and friendly environment. The staff are always pleasant and helpful and would recommend this 'home from home' environment.

Although my friend did not have dementia, she felt happy and comfortable at Queensbridge House as there was always plenty of staff around for her to talk with.

First class establishment.

The staff are friendly, attentive and make us aware of any issues concerning my mother.

I am very grateful to Queensbridge staff who have always looked after my mother with great care and shown genuine affection towards her. Throughout the four and a half years that she has been there, she has always been treated with dignity and respect, and she has been very well looked after. The staff are kind, caring and professional, and the home is well managed. Staff often seem to stay for a long time, which suggests that there is a good working environment with good working relationships. The home provides many activities to stimulate the interest of the residents. The home is very clean and furnishings are bright and cheerful, and upgraded when required. Overall I am very happy with the care provided at Queensbridge. The only minor issue is that I wish that the home would go ahead with its plan to build a bigger dayroom, with easier access to the garden. This would benefit both residents and staff.

All of the staff are cheerful and helpful and always ready to answer any questions we may have relating to Mum's care, myself and my brothers are extremely happy with our choice to make Queensbridge the place where Mum now lives.

Friendly, supportive and caring staff who always do their best for my mother. Facilities are clean but it is a pity that the social areas, including garden, are quite small.

Mum has been a resident for several years now. The standards are always very high, and the staff are continually looking to improve the service they provide. Mum is treated with dignity and the utmost care.

I am very happy with the care my mum receives. Staff are always friendly and welcoming. I would like to say a very big thank you to all the staff at Queensbridge for looking after my mum so well.

My brother's care has always been friendly, efficient and well organised.