Queensbridge House

received. When she unexpectedly became very ill and needed end of life care, the staff were fantastic. I would have no hesitation in recommending Queensbridge.

home really does feel like a home. The staff are fantastic, my dad is very happy and so am I.

met.

dress them nicely and notice when something is wrong. It is the caring attitude of the staff which shines out and makes Queensbridge an outstanding home.

than she did a year ago. It is good to know that she is now safe, warm, well-fed and well cared for. Queensbridge is not a modern hotel like home. But there is a nice 'comfortable' and warm feel at Queensbridge which makes it feel like home, and I can't praise ALL the staff highly enough. They are always friendly and helpful, and very caring and respectful to my aunty - they demonstrate an interest in her, making her seem part of a family (this positive and happy attitude was very evident at the fete held at the home earlier this year). Unfortunately, I can't visit very often, but I'm kept informed of anything I need to know concerning my aunty.
Very happy that she is at Queensbridge.

care home. It is likely that I will know the person who answers the phone and a number of those who care who look after my relative. My relative has also had both dental and medical treatment recently which has been overseen by the care home manager and news has been communicated effectively and timely to me. So I feel confident of keeping up to date on my relatives health. Although my relative doesn't join in many of the activities organised by the care home, the care staff do organise a regular outing of her choice. This month my relative had a rare treat outing for the whole day and care staff were ready with her. From time to time new fixtures such as TV and phone have been fitted, promptly, efficiently and courteously.

exactly what we wanted. It felt like an extended family there, with lots of smiles/happy faces. This made Mum feel comfortable and made the extremely difficult decision to mover her into full-time care, a much easier process. We were kept up to date through every stage of the move and given some excellent advice. The care my mother receives is fantastic, with every person doing an extremely good job - especially one particular carer who provides mum's daycare. We love visiting and everyone now knows 'Buddy' who is Mums dog, who pops in with us for regular visits. I know it will be a long process completely settling Mum in but she's very happy there and made lots of friends, with Queensbridge providing the care, safety and support she needed.

home is clean, safe and welcoming.
The menus looked appetising and my friend enjoyed her meals.
She said that the portion size was just right.
Nothing was too much trouble for the staff.
They are friendly but respectful and they don't wear a uniform which adds to the homely feel.
As a visitor, I found the staff approachable and felt welcome at all times.
Although my friend did not have dementia, she felt happy and comfortable at Queensbridge House as there was always plenty of staff around for her to talk with.

staff are kind, caring and professional, and the home is well managed. Staff often seem to stay for a long time, which suggests that there is a good working environment with good working relationships. The home provides many activities to stimulate the interest of the residents. The home is very clean and furnishings are bright and cheerful, and upgraded when required. Overall I am very happy with the care provided at Queensbridge. The only minor issue is that I wish that the home would go ahead with its plan to build a bigger dayroom, with easier access to the garden. This would benefit both residents and staff.

as she has very poor eyesight, recently she has had to be moved downstairs to another room as there were concerns for her safety negotiating the stairs ( and her reluctance to use the lift ) and her new room has large windows/doors overlooking the garden and she seems very happy with it.
All of the staff are cheerful and helpful and always ready to answer any questions we may have relating to Mum's care, myself and my brothers are extremely happy with our choice to make Queensbridge the place where Mum now lives.