Queensbridge House, Cheltenham, Gloucestershire
Queensbridge House, Cheltenham, Gloucestershire
Queensbridge House, Cheltenham, Gloucestershire

Queensbridge House is centrally located, providing easy access to all professional services.

Queensbridge is a welcoming household community in a comfortable and safe environment. The relaxed family atmosphere ensures that you can feel confident in the knowledge that your loved one is not moving into an institutional, corporate setting but rather a friendly professional home with a family ethos.

Queensbridge is delighted to be working with a leading expert in dementia care. The setting's approach to care really makes a difference to those with dementia.

All care support staff are not only experienced and highly qualified in specialist dementia care, they are also friendly, down to earth and provide genuine affection to each client in their care.

Queensbridge recognises that each client is unique and ensures each client’s identity, individuality and quality of life is maintained through activities influenced and tailored to them.

The management at Queensbridge draws on 30 years' experience to provide continuity of care and also looks to the future, updating skills to ensure today’s ideas and latest research is incorporated into how they care.

Staff are proud of the care they give and are at the forefront of promoting emotional and physical well-being.

Owner: Queensbridge Care Ltd

Person in charge: June Stanton (Registered Care Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Pre-admission assessment of care needs. Ages 45+.

Single Rooms: 25

Shared Rooms: 1

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £850 – £1150 (These prices are only a guideline, please contact Queensbridge House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Queensbridge House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Queensbridge House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Queensbridge House has a Review Score of 7.7 (7.685)

The Review Score of 7.7 (maximum of 10) for Queensbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Queensbridge House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Queensbridge House is calculated as follows: ( (65 Excellents x 5) + (29 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 106 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.185 Points relating to the number of positive Reviews for Queensbridge House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.4 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Queensbridge House?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Queensbridge House

  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Whenever I visit my mother, I am always made to feel welcome and my mother always looks clean, nicely dressed and happy.
If I point out something that needs attending to, it is noted and rectified.
Activities are varied, stimulating and even enjoyed by myself when I am visiting.
Staff are friendly, helpful and do their best to meet the needs of each resident.

How likely would you be to recommend Queensbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care my mum receives. Staff are always friendly and welcoming. I would like to say a very big thank you to all the staff at Queensbridge for looking after my mum so well.

How likely would you be to recommend Queensbridge House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My brother's care has always been friendly, efficient and well organised.

How likely would you be to recommend Queensbridge House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

I am not just extremely likely to recommend this care home, I take every opportunity to recommend it! It felt comfortable, friendly and well run from the very first time I entered it. Both of my parents moved in, over three years ago. Last December my father died there, and the love and care he received were overwhelming. Everyone was solicitous, thoughtful and really helpful with my Mum and I, too. My Mum loves the singers and musicians who come regularly to entertain them. She is also very appreciative of the food. Her room is very comfortable. I really enjoy visiting my Mum as it feels like a family home. The carers are always happy to provide information and to help in any way. The people who have recently taken over the home have some exciting plans for improvement which I think will be great.

How likely would you be to recommend Queensbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother attends the day centre twice a week. She seems to be happy about attending and enjoys her time there. She partakes in the activities and enjoys chatting to the staff and residents. The staff are very friendly and welcoming and excel at dealing with patients with dementia. Always happy to discuss any worries or concerns. Excellent service altogether.

How likely would you be to recommend Queensbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Queensbridge House is a warm and friendly house with a homely feel. Residents appear relaxed and well looked after. Staff are caring and treat residents with great respect. There are always activities going on to keep residents entertained and the staff go to great trouble to decorate the house and garden for events throughout the year. If there was anything that could be improved we would request a little more help on arriving for our visit e.g. taking us to where our relative may be and a quick update on how they're doing.

How likely would you be to recommend Queensbridge House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Whenever I visit the home to see my mum I always find the staff very helpful and cheerful. There is always a nice atmosphere. The staff have my upmost admiration for doing a wonderful job in sometimes trying and upsetting circumstances.

How likely would you be to recommend Queensbridge House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Aunt has been a resident for several years. During this period I have no significant problems. In terms of my overall perception with Queensbridge House is good. Staff friendly etc.

How likely would you be to recommend Queensbridge House? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mum is treated with respect and kindness, she is looked after better than we ever could at home and she is happy which is the main thing. The staff are excellent and treat everyone as if at home. I cannot fault anything. I would be happy to be a resident.

How likely would you be to recommend Queensbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2015

August 2014

Investors in People Award

Recipient: Queensbridge House

Date: Monday 18 Aug 2014

more details

Investors In People

Recipient: Queensbridge House

Date: Tuesday 16 Aug 2011

more details

November 2004

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Queensbridge House