Grovelands

45 Grove Avenue, Yeovil BA20 2BE

Grovelands is a modern and purpose-built care home, offering a versatile lifestyle and professional care.

The dedicated dementia suite supports independence, with staff who are expertly trained in supporting adults who live with dementia. Daily activities and regular outings are organised by dedicated activities coordinators.

Ongoing training and investment keeps standards high. Other facilities include a hair salon and shop. Meals are prepared daily by the on-site kitchen team, offering a nutritious and varied diet.

Grovelands were announced as winners of the Outstanding Care Team award at the Somerset Care Awards 2017, and won the Outstanding Care Team Award at the Care Focus Awards (April 2017).

Group: Somerset Care

Person in charge: Ross Isbell (Home Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Weekly Charges Guide: Personal Care Single £800 – £900 (These prices are only a guideline, please contact Grovelands to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Grovelands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Grovelands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Grovelands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.77 for Grovelands is calculated as follows: ( (141 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.902 Points relating to the number of positive Reviews for Grovelands is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12.2 Target = 0.902

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Grovelands has a Review Score of 9.7 (9.672) from 15 Reviews


Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grovelands?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grovelands

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Respite Resident/Service User
    1
  • more

My father attended Grovelands for daycare twice a week throughout 2017. He is living with vascular dementia and needed the activities and social contact this care home could offer. The staff are wonderful, kind, patient and unfailingly friendly. The variety of activities is imaginative, ranging from singing to cookery. Dad usually took part in them all with gentle encouragement sometimes. Thank you Grovelands staff for your wonderful care of my dad.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   5 out of 5

Mum loves going to Grovelands for daycare. She has told me"they are like my family". She enjoys all the varied activities and has been taken on several wonderful day trips which have been fantastic. The staff are very welcoming and caring and have helped with medication when needed. Nothing has been too much trouble and I can relax when I know mum is there.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   4.6 out of 5

Mum comes for daycare and a bath weekly. The home is clean and comfortable, staff are understanding of Mum's needs. Fantastic.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   5 out of 5

I have been very well looked after by cheerful, helpful staff since I moved here two years ago.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   4.9 out of 5

I have nothing but praise for Grovelands. The care given to my wife is second to none. The staff are brilliant and offer all kinds of therapeutic activities and trips out. The care workers go that extra mile with their patience and caring. All residents get fantastic food with a daily choice of menu. My wife is happy and contented at Grovelands. I could not wish for more.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Grovelands for over 5 years. During the whole of this period she has been extremely well cared for in every way. I cannot praise highly enough the very caring staff and the love and care given to my Mum.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   5 out of 5

We have been very pleased with how mum has settled in. The care provided is excellent and the staff are very responsive to any queries. Nothing is too much trouble. The staff are also very polite and welcoming to visitors.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   4.8 out of 5

I enjoyed my two weeks at Grovelands where I went while my son and daughter in law were on holiday.

The staff were all very friendly and helpful and I only had to ask for anything I needed and it was provided. I love my garden at home and would have liked a room looking onto a garden and wish I had asked to have a walk sometimes.

Grovelands has a happy atmosphere and I enjoyed having a bath which I no longer have at home as I changed it to a shower.

I am looking forward to my next holiday at Grovelands.

How likely would you be to recommend Grovelands? Likely

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Average Rating:   4.8 out of 5

My father in law has been a resident for two years and is very happy and content with the care he receives. The facilities are good and surroundings clean and comfortable. I have found over that time that the majority of staff treat their job as a vocation, and go the extra mile to make sure father is well looked after. Now in his ninety third year and having been in a managerial post for most of his working life, he can be very demanding in his nature, and fussy about his diet. The staff are very patient and cope with his demands very well. He remains in his room for the majority of his day and will not eat in the dining room with the other residents. Consequently, when his food arrives it is sometimes quite cold. He loves the garden and enjoys the occasional stroll, and wishes more attention could be paid to its upkeep. These are only a few small niggles in what is generally a very well run home.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   4.4 out of 5

My wife is in for one week's respite care. She is well looked after by the staff and treated with respect by all. Would recommend to anyone.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   4.9 out of 5

When mum moved into Grovelands the change of environment escalated her dementia. She became psychotic and totally paranoid, she was unable to trust anyone. Through the total understanding and wonderful care from all the staff, together with consideration of other triggers, such as wartime music and songs, the sound of fire alarm testing, which to mum was wartime sirens, she has now settled and is contented in her new home.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   5 out of 5

When you visit Grovelands the surroundings are well maintained and comfortable. The rooms are large (with en-suite) allowing residents to bring their own furniture to personalise their space. All the food is to a high and well-balanced standard. The overall environment is well above average but the staff take the home to the extraordinary level of care. Based on solid professionalism they engage with each and everyone and make every effort to make this home a truly caring place. It is this alone that makes this particular Residential Care home excellent.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   4.8 out of 5

Our mother stayed twice as respite care before she became a full-time resident and this allowed mum to get to know home and staff (and vice versa) which has been very beneficial, management, staff and carers are professional, very approachable, cheery and very welcoming to mum and visitors. We recently had a care review, and care plan recommended mum needed a "key" carer who has now been appointed and mum is benefitting from this extra personal care since her care requirements have changed since she first arrived at Grovelands.
Mum has made some good friends and enjoys a good laugh with both staff and residents.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   4.8 out of 5

Review on my mother's needs/welfare etc carried out by supervisor and personal carer conducted with my mother and myself. Very professional. Very caring, knew my mother's needs and problems and very helpful with advice on slight changes in her needs. Overall we are very happy with the care and attention shown by all the staff.

How likely would you be to recommend Grovelands? Likely

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Average Rating:   3.9 out of 5

Staff friendly and helpful. Always helpful in phone calls. Nice touches- welcoming card and flowers.

How likely would you be to recommend Grovelands? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 19 Apr 2018

One room with en-suite toilet and basin. This room has a sunny aspect and enjoys a quiet location within the home, small seating area outside of room.

Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grovelands