Grovelands

45 Grove Avenue, Yeovil BA20 2BE
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9.9 79 Reviews
  • Grovelands, Yeovil
Grovelands is a modern and purpose-built care home, offering a versatile lifestyle and professional care.

The dedicated dementia suite supports independence, with staff who are expertly trained in supporting adults who live with dementia. Daily activities and regular outings are organised by dedicated activities coordinators.

Ongoing training and investment keeps standards high. Other facilities include a hair salon and shop. Meals are prepared daily by the on-site kitchen team, offering a nutritious and varied diet.

In 2018, Grovelands was rated 'Outstanding' by CQC, which puts them in the 1.4% of adult social care providers nationally to receive this rating. The Grovelands team were announced as winners of the Outstanding Care Team award at the Somerset Care Group Awards 2017, and won the Outstanding Care Team Award at the Care Focus Awards (April 2017).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1340 – £1540
  • Self-Funded Residential Dementia Care: £1340 – £1540
  • RESPITE Self-Funded Residential Care: £1340 – £1540
  • RESPITE Self-Funded Residential Dementia Care: £1340 – £1540

Grovelands fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Grovelands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Cheshire (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (30)

Grovelands Reviews (79)

9.9

Grovelands has a Review Score of 9.9 (9.932) out of 10, based on 20 reviews in the last 2 years.
Over all time Grovelands has 79 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grovelands
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Total of 79, showing 41-60
Review from Yvette B (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had to move into care at the beginning of lockdown 2020, luckily my husband and I had previously seen the home. On her day of arrival, she had to be left at the door and sadly as of yet, we have not been able to go, into the home to see her. We have put all of our trust into staff. Who myself and
sisters talk to often. They are brilliant at keeping me informed with Mum's medication needs and any health issues. Staff are always so genuinely interested, in Mum's past interests and life, to ensure they keep her content. I’ve often phoned to speak to her and can hear the smile in her voice, or she will be busy dancing or singing. All of the staff have been wonderful, for the past year they have become my Mum’s extended family, giving her the love and care we are unable to, at the moment. Each and every one of the staff are, Angels in disguise.
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Review from Jane S (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that is provided to my mother and all other residents is exemplary. The staff are amazing, they work tirelessly to maintain the well-being of all the residents. We are all so thrilled that mum was able to live there.
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Review from B A (Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Accommodation is comfortable and my room is good size, so is bathroom. Could do with slightly bigger wardrobe as have to sort clothes out regularly and send to charity shops items I won't wear. The staff running all the various activities are cheerful and helpful and in general, I am quite happy living
here and am well looked after.
Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for taking the time to review Grovelands, your comments are much appreciated.

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Review from Helen J (Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here in Feb 2020 from hospital in a quite weak condition. I was immediately looked after by the management and staff and felt I had joined a very good and caring family of people. The carers and other staff are so patient and kindly that I was soon able to recover from my illness and am now (I
hope) an active and contented member of the wonderful Grovelands family. God Bless them all at this difficult time.
Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for your kind comments about Grovelands, they are much appreciated.

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Review from J R (Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I get on well with everything and everyone. I am well cared for. I like the staff and managers. I am very happy here.
Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for taking the time to review Grovelands, your comments are much appreciated.

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Review from E O (Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very pleased with everything in Grovelands. Everyone is so kind and helpful, nothing is too much trouble. Wonderful.
Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for your lovely comments, they are much appreciated.

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Review from D W (Son of Resident) published on 20 April 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was at Grovelands for 4 ½ months from Autumn 2019 in dedicated dementia care. Visited daily due to shortcomings. Don't be swept away by CQC rating of 'Outstanding'—old from Nov. 2017 and may not reflect how things are now. Rooms good size with ensuites. Beds average. No contact with the home
manager and he refused to meet when I asked—unacceptable. Deputy manager not always at Grovelands spent time away elsewhere. No progress or review meetings. My mother's clothes would disappear and she was often found wearing those of others. Her glasses were lost for many days and residents often wore others’ glasses. Little individual assistance at supper with great variance in how supper was served. Over-stretched staffing. Too much open-door policy to residents' rooms, so personal items went missing. Staff not always able to adequately supervise residents' inappropriate behaviour towards other residents.


Research and think carefully before deciding that this is the right place for your loved one.

Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for taking the time to leave a review for Grovelands; we welcome all feedback. I’m sorry to hear that our home did not meet your expectations and I have fed your comments to the manager to review.

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Review from Gabrielle O (Daughter of Resident) published on 12 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful care home, that always delivers person centred care. I recently got married, mum turned up looking beautiful with her hair make up and nails all done perfectly by a wonderful care assistant. Although this is not unusual, Grovelands regularly treat the clients to a hairdo or nail paint. The
home always puts 100% effort into everything they do. I know that whilst mum is in the care of the staff and management at Grovelands I do not need to worry. Thank you for everything you do for our beautiful mum.
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Review from Muriel J H (Respite Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in Grovelands for respite care following a hip replacement operation (2 weeks). I was very well cared for and nothing was too much trouble for all the staff from management to carers, who were wonderful.
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Review from Peter C (Wife of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and helpful.
My wife looks forward to coming here twice a week.
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Review from Tony M (Sister of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care and attention given to our sister. The staff apply great empathy and affection to her. They have made a significant contribution to her quality of life.
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Review from Sarah E (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care my father receives. Dad has a good quality of life. He is supported by wonderful staff who encourage him to lead a full and positive life. Everyone at Grovelands are approachable and pro-active and we could not wish for a more wonderful and caring home for Dad.
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Review from Stella L (Daughter of Resident) published on 14 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Grovelands for Mum based on its 'outstanding' CQC rating and an exploratory visit. Mum moved there in autumn 2018 and to date, our expectations of her care have been met and exceeded. Following her stroke, Mum had become introspective and often morose. She has blossomed in the enabling environment
of Grovelands and regained her sense of humour along the way. The culture there emanates from the top and is embraced by the whole team, the managers engaging fully with the care of residents and with staff. The focus is on responding to the needs of the individual, maximising their potential by working with their own interests and hobbies - even those from long ago. Prior to her stroke Mum had been a keen walker. As she's no longer able to walk far, the team arranged an outing to a woodland area on a crisp, sunny autumn day and took her into the woods in a wheelchair. She was overwhelmed to be able to be out in the fresh air again in the natural world.
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Review from John H (Son of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been resident in Grovelands for nearly seven months now and the level of care given and compassion shown to him by staff, which comes from the top down, is second to none.
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Review from David H (Son of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was resident at Grovelands for just over two years, we found that the building was always clean and tidy. The staff and managers were always helpful and friendly.


In her last few days, the care, attendance and respect shown to my mother was excellent.

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Review from Peter H (Son of Resident) published on 17 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Grovelands for more than a year. The hard working, helpful staff have been wonderful at looking after her in Petals, the dementia unit. They call out the doctor when needed and inform me straight away.
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Review from S T (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial visit to look around, all members of the staff have been really helpful - asking questions of us as to Mum's needs and equally answering our questions fully. We are happy that she is in the best place to receive professional and loving care in a safe environment.
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Review from C R (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. Management and staff listen to relatives and show real connection and compassion for residents. Open, friendly care home.
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Review from Yvonne R (Daughter of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grovelands is a welcoming and happy home with staff that really get to know each person's needs.
The areas are clean and fresh and the facilities are very good throughout.
The activity programme is varied and creative and there is always so much to do.
Meals are well cooked and always appetising
with lots of snacks on offer throughout the day.
I feel safe knowing my Mum is at Grovelands and would recommend this home highly.
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Review from Chelsea N (Granddaughter of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother attends Grovelands for daycare each week and thoroughly enjoys her time there. The food is very good and there is always lots to do to keep her entertained.
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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Grovelands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Grovelands is calculated as follows: ( (221 Excellents x 5) + (16 Goods x 4) ) ÷ 237 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grovelands is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Karen

Karen Cheshire

Job Title: Registered Manager

I have worked at Grovelands since 2007 and feel a strong sense of pride in the outstanding reputation of the home and the dedicated staff team who are committed to caring for our residents. It is greatly important to me to support people to make our home their home, with photos and furnishings to truly personalise their environment. It is also important to support and encourage residents to maintain their interests and be introduced to new adventures and make new friends!


When residents choose to live at Grovelands I feel it is the beginning of a new chapter and journey in their lives, and my aim is to make this the happiest time possible and ensure that meaningful regular contact with their family and old friends is a priority.
I believe strongly in paying attention to detail and empowering staff to provide the best standard of residential and PETALS dementia care with compassion and dignity.


Visitors always comment on our incredibly friendly staff, the warm welcome they receive and the homely atmosphere. I am proud that residents and their families speak so highly of Grovelands and recommend us to their friends. I welcome feedback to enable changes and continual improvements to be made with the service.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grovelands to verify any information. View our terms and conditions. Grovelands has an Enhanced Service - more info.