Grovelands

The care that is provided to my mother and all other residents is exemplary. The staff are amazing, they work tirelessly to maintain the well-being of all the residents. We are all so thrilled that mum was able to live there.

Accommodation is comfortable and my room is good size, so is bathroom. Could do with slightly bigger wardrobe as have to sort clothes out regularly and send to charity shops items I won't wear. The staff running all the various activities are cheerful and helpful and in general, I am quite happy living here and am well looked after.

I came here in Feb 2020 from hospital in a quite weak condition. I was immediately looked after by the management and staff and felt I had joined a very good and caring family of people. The carers and other staff are so patient and kindly that I was soon able to recover from my illness and am now (I hope) an active and contented member of the wonderful Grovelands family. God Bless them all at this difficult time.

I get on well with everything and everyone. I am well cared for. I like the staff and managers. I am very happy here.

I feel very pleased with everything in Grovelands. Everyone is so kind and helpful, nothing is too much trouble. Wonderful.

My mother was at Grovelands for 4 ½ months from Autumn 2019 in dedicated dementia care. Visited daily due to shortcomings. Don't be swept away by CQC rating of 'Outstanding'—old from Nov. 2017 and may not reflect how things are now. Rooms good size with ensuites. Beds average. No contact with the home manager and he refused to meet when I asked—unacceptable. Deputy manager not always at Grovelands spent time away elsewhere. No progress or review meetings. My mother's clothes would disappear and she was often found wearing those of others. Her glasses were lost for many days and residents often wore others’ glasses. Little individual assistance at supper with great variance in how supper was served. Over-stretched staffing. Too much open-door policy to residents' rooms, so personal items went missing. Staff not always able to adequately supervise residents' inappropriate behaviour towards other residents.

Research and think carefully before deciding that this is the right place for your loved one.

Beautiful care home, that always delivers person centred care. I recently got married, mum turned up looking beautiful with her hair make up and nails all done perfectly by a wonderful care assistant. Although this is not unusual, Grovelands regularly treat the clients to a hairdo or nail paint. The home always puts 100% effort into everything they do. I know that whilst mum is in the care of the staff and management at Grovelands I do not need to worry. Thank you for everything you do for our beautiful mum.

I was in Grovelands for respite care following a hip replacement operation (2 weeks). I was very well cared for and nothing was too much trouble for all the staff from management to carers, who were wonderful.

My wife looks forward to coming here twice a week.

We are very happy with the care and attention given to our sister. The staff apply great empathy and affection to her. They have made a significant contribution to her quality of life.

We are extremely happy with the care my father receives. Dad has a good quality of life. He is supported by wonderful staff who encourage him to lead a full and positive life. Everyone at Grovelands are approachable and pro-active and we could not wish for a more wonderful and caring home for Dad.

We chose Grovelands for Mum based on its 'outstanding' CQC rating and an exploratory visit. Mum moved there in autumn 2018 and to date, our expectations of her care have been met and exceeded. Following her stroke, Mum had become introspective and often morose. She has blossomed in the enabling environment of Grovelands and regained her sense of humour along the way. The culture there emanates from the top and is embraced by the whole team, the managers engaging fully with the care of residents and with staff. The focus is on responding to the needs of the individual, maximising their potential by working with their own interests and hobbies - even those from long ago. Prior to her stroke Mum had been a keen walker. As she's no longer able to walk far, the team arranged an outing to a woodland area on a crisp, sunny autumn day and took her into the woods in a wheelchair. She was overwhelmed to be able to be out in the fresh air again in the natural world.

Dad has been resident in Grovelands for nearly seven months now and the level of care given and compassion shown to him by staff, which comes from the top down, is second to none.

My mother was resident at Grovelands for just over two years, we found that the building was always clean and tidy. The staff and managers were always helpful and friendly.

In her last few days, the care, attendance and respect shown to my mother was excellent.

Mum has been at Grovelands for more than a year. The hard working, helpful staff have been wonderful at looking after her in Petals, the dementia unit. They call out the doctor when needed and inform me straight away.

From the initial visit to look around, all members of the staff have been really helpful - asking questions of us as to Mum's needs and equally answering our questions fully. We are happy that she is in the best place to receive professional and loving care in a safe environment.

Very caring staff. Management and staff listen to relatives and show real connection and compassion for residents. Open, friendly care home.

I feel safe knowing my Mum is at Grovelands and would recommend this home highly.

My grandmother attends Grovelands for daycare each week and thoroughly enjoys her time there. The food is very good and there is always lots to do to keep her entertained.

We cannot speak highly enough of Grovelands, the staff are caring, conscientious and professional. They know the residents really well, are skilled in anticipating their needs and treat them with dignity. They are helpful and respectful of family members and go out of their way to support. The family will never forget the wonderful party that they gave for Mum's 100th birthday. Finally, the management is outstanding, like the home.