Grovelands

My mother was at Grovelands for 4 ½ months from Autumn 2019 in dedicated dementia care. Visited daily due to shortcomings. Don't be swept away by CQC rating of 'Outstanding'—old from Nov. 2017 and may not reflect how things are now. Rooms good size with ensuites. Beds average. No contact with the home manager and he refused to meet when I asked—unacceptable. Deputy manager not always at Grovelands spent time away elsewhere. No progress or review meetings. My mother's clothes would disappear and she was often found wearing those of others. Her glasses were lost for many days and residents often wore others’ glasses. Little individual assistance at supper with great variance in how supper was served. Over-stretched staffing. Too much open-door policy to residents' rooms, so personal items went missing. Staff not always able to adequately supervise residents' inappropriate behaviour towards other residents.

Research and think carefully before deciding that this is the right place for your loved one.

Beautiful care home, that always delivers person centred care. I recently got married, mum turned up looking beautiful with her hair make up and nails all done perfectly by a wonderful care assistant. Although this is not unusual, Grovelands regularly treat the clients to a hairdo or nail paint. The home always puts 100% effort into everything they do. I know that whilst mum is in the care of the staff and management at Grovelands I do not need to worry. Thank you for everything you do for our beautiful mum.

I was in Grovelands for respite care following a hip replacement operation (2 weeks). I was very well cared for and nothing was too much trouble for all the staff from management to carers, who were wonderful.

My wife looks forward to coming here twice a week.

We are very happy with the care and attention given to our sister. The staff apply great empathy and affection to her. They have made a significant contribution to her quality of life.

We are extremely happy with the care my father receives. Dad has a good quality of life. He is supported by wonderful staff who encourage him to lead a full and positive life. Everyone at Grovelands are approachable and pro-active and we could not wish for a more wonderful and caring home for Dad.

We chose Grovelands for Mum based on its 'outstanding' CQC rating and an exploratory visit. Mum moved there in autumn 2018 and to date, our expectations of her care have been met and exceeded. Following her stroke, Mum had become introspective and often morose. She has blossomed in the enabling environment of Grovelands and regained her sense of humour along the way. The culture there emanates from the top and is embraced by the whole team, the managers engaging fully with the care of residents and with staff. The focus is on responding to the needs of the individual, maximising their potential by working with their own interests and hobbies - even those from long ago. Prior to her stroke Mum had been a keen walker. As she's no longer able to walk far, the team arranged an outing to a woodland area on a crisp, sunny autumn day and took her into the woods in a wheelchair. She was overwhelmed to be able to be out in the fresh air again in the natural world.

Dad has been resident in Grovelands for nearly seven months now and the level of care given and compassion shown to him by staff, which comes from the top down, is second to none.

My mother was resident at Grovelands for just over two years, we found that the building was always clean and tidy. The staff and managers were always helpful and friendly.

In her last few days, the care, attendance and respect shown to my mother was excellent.

Mum has been at Grovelands for more than a year. The hard working, helpful staff have been wonderful at looking after her in Petals, the dementia unit. They call out the doctor when needed and inform me straight away.

From the initial visit to look around, all members of the staff have been really helpful - asking questions of us as to Mum's needs and equally answering our questions fully. We are happy that she is in the best place to receive professional and loving care in a safe environment.

Very caring staff. Management and staff listen to relatives and show real connection and compassion for residents. Open, friendly care home.

I feel safe knowing my Mum is at Grovelands and would recommend this home highly.

My grandmother attends Grovelands for daycare each week and thoroughly enjoys her time there. The food is very good and there is always lots to do to keep her entertained.

We cannot speak highly enough of Grovelands, the staff are caring, conscientious and professional. They know the residents really well, are skilled in anticipating their needs and treat them with dignity. They are helpful and respectful of family members and go out of their way to support. The family will never forget the wonderful party that they gave for Mum's 100th birthday. Finally, the management is outstanding, like the home.

The management and staff at Grovelands could not have been more supportive and helpful. My mother-in-law has dementia and has settled in extremely well. The communication between the home and ourselves is very good. They call us if anything at all happens or my mother-in-law is unwell and regularly update us on Dr's Visits etc. The food is excellent and my mother-in-law enjoys the regular tea trolley with biscuits! We take great comfort knowing she is so well cared for and all her needs are being neat. Highly recommend Grovelands.

I enjoy the activities especially when I go out and about.

All the staff are kind and helpful and I have a good relationship with them.

Grovelands is a lovely place to live, it is comfortable and has a beautiful garden to sit out in the summer.

My mother has been here for nearly a year and the staff care very well for her. They have gone to great pains to get to know her and what activities she likes and doesn't like. They keep the family very well informed of medical and other issues. The home is just that - a home where we can pop in anytime we like. A real find.

Each time I have visited my uncle I have found the staff very caring and informative. The home is kept beautifully clean. The food served looks delicious and seems varied. Trips out and activities within the home seem to meet the needs of the residents all of whom seem happy and well looked after. It is good to see such a well run and happy home which has high standards and excellent care. I am very happy to recommend the home facilities and staff.

My mother has settled in well and made friends with both the residents and the staff very easily which is very comforting. She gets out and about regularly and enjoys the many activities in the home to occupy her.

The staff are all very helpful and look after all her needs despite my mother being very independent.

All the above makes it easier to accept my mother is in a home and brings peace of mind that she is well looked after. Thank you.