






Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.
All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can...
Care Provided by Watersmead
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Watersmead for full pricing details and T&Cs.
Contact Watersmead to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Alison Stenning(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
- Number of floors: 1
Room Information
- Single Rooms (50)
Watersmead Reviews (121)
Watersmead has a Review Score of 9.7 (9.707) out of 10, based on 50 reviews in the last 2 years.
Over all time Watersmead has 121 reviews.
I think Watersmead is such a wonderful place it doesn't feel like the typical care home. I love that most of the residents are in the day room watching tv sitting in chairs instead of their rooms alone. All the staff are such positive, happy and inviting people and it makes you feel that your family is being well looked after, my Nan always looks very well presented and content, her room is always clean and tidy. I would recommend Watersmead to everyone.
We are delighted to hear that Watersmead feels like a home rather than a typical care setting. It means a great deal to know that you see our residents enjoying time together and that our team's positive, welcoming approach helps provide reassurance that loved ones are receiving the care and...
My friend has lived at Watersmead for three months. Staff were very welcoming and helpful when her move there was being organised. They have continued to be friendly, attentive and respectful of her wishes. The monthly newsletter is emailed to me, and it is evident that those who wish to join activities are able to choose from a range of lovely sessions. My friend's room is clean, pleasantly furnished, light and comfortable. When I pointed out that her chair was not right for her stature and medical needs, it was changed. Staff are very alert to changes in my friend's health.
Thank you for your kind review. We are delighted to hear that your friend has settled well at Watersmead and that our team has been welcoming, attentive and respectful of her wishes. It is wonderful to know that the activities, communication and comfortable surroundings have had a positive impact...
The care home has a real feel of home. With lovely seating areas, views of the pond and garden. A section for the TV. If residents want to mix or just be on their own it is catered for. The staff are friendly, welcoming and helpful. They keep me informed of the smallest change regarding my father. They will accomodate him with his likes and dislikes of food. I have no concerns with my father staying here. He and his room are always clean on visits.
Thank you for your lovely feedback. We are delighted to hear that Watersmead provides a comfortable and welcoming environment for your father, with spaces that cater to both socialising and quiet time. It's wonderful to know that our team keeps you informed, supports your father's individual...
Lovely clean modern home. Residents are well cared for and kept entertained with lots of activities going on every day. Staff are happy and friendly. Grounds are lovely with a large pond for residents to enjoy.
Thank you for your lovely review of OSJCT Watersmead. We're delighted to hear that you found the home clean, modern, and welcoming, and that our residents are enjoying the wide range of daily activities on offer. It's wonderful to know that our friendly and dedicated team helped make such a...
I have found the home to be a perfect place for my mum. The staff are friendly and nothing is too much trouble for them. She is very happy here, I would recommend Watersmead to anyone, very caring and kind.
Thank you very much for your kind review. We are delighted to hear that your mum is happy and settled at Watersmead and that you have had such a positive experience with our team. It is wonderful to know that you find our staff friendly, caring, and always willing to help. We take great pride in...
Mum has been in Watersmead since November 2023. She settled in very well with the other residents. She always gets involved in the daily activities which she enjoys. The care for the residents is good nothing to much trouble. When there is a health issue it is always dealt with quickly and efficiently. The care staff do an excellent job. Anyone looking for a care home to move into. Watersmead would be a good choice. The home has 50 rooms so is not to big which enables staff to look after the residents efficiently. Rooms are always kept clean and tidy on a daily basis which is good for the residents. Mum enjoys her time here she also enjoys the daily menu which offers a good verity of food on a daily basis. All in all we have no complaints as to the way mum is looked after. Keep doing what you do excellent service.
Thank you so much for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that your mum has settled in so well since joining Watersmead and that she enjoys taking part in the daily activities and spending time with other residents. It is wonderful to know that...
On entering the home you get a feel of a Very friendly atmosphere , carers are always willing to help. All areas are the home are very clean and tidy. Residents are looked after well . Meals seem to be of high standard and from what I've seen they look delicious .
Thank you for your lovely review. We're so pleased to hear that you experienced such a warm and friendly atmosphere within the home. Our team works hard to ensure residents feel comfortable, cared for, and supported every day, so your kind comments mean a great deal to us. We're also delighted that...
Always very friendly and supportive, always keep us informed what's going on. My dad has now been here for 18 months and been very well cared for and he is very comfortable I'm his surrounding which helps him immensely.
Thank you for your kind words and wonderful feedback. We're delighted to hear that your dad has been so well cared for during his time at OSJCT Watersmead. Our team works hard to provide a friendly, supportive, and comfortable environment, so it's lovely to know this has made such a positive...
Mum and Dad have been living at Watersmead over a year now. All the staff are very friendly and attentive. Any issues that arise are communicated and dealt with promptly. We are very happy with the care provided. The home is very clean and tidy and has a very positive feel. Thank you very much.
Thank you so much for taking the time to share your feedback. We are delighted to hear that your Mum and Dad have settled well into life at Watersmead and that you are happy with the care and support they receive. Your kind comments about our friendly and attentive staff mean a great deal to us. We...
Great care by all the staff, they understand Mums needs and care.
When ever they is an issue I am made aware of it straight away.
The food in general the food is of good quality.Mums room is really suitable for her needs and care, large window overlooking the garden
We're really pleased to hear that you feel confident in the care your mum is receiving and that our team understands her needs well. Keeping families informed promptly when issues arise is very important to us, so it's reassuring to know this has been your experience. We're also glad you're happy...
They are also very kind to us all when we visit, nothing is too much trouble. Thank you all.
Thank you so much for your kind words. We're delighted to hear that your husband is receiving such good care at Watersmead, and that you and your family feel welcomed and supported when you visit. Our team works hard to provide compassionate care, so your feedback really means a lot to us. Thank you for taking the time to share your experience.
Mum has been living here almost 2years. She is very happy and settled. The staff are so caring and always find the time to interact with the residents. I am kept up to date with everything that's going on with mums health. I feel the staff are so easy to talk to and are very approachable.
Thank you so much for sharing your kind words. We're delighted to hear that your mum has been so happy and settled with us over the past two years. Our team truly values spending quality time with residents and keeping families informed, so it's wonderful to know this has made a difference for you. We'll be sure to share your feedback with the staff - they will be thrilled to hear it!
Excellent service. Excellent care. Staff very helpful. Comfort and well being of the residents at the top of the staffs lists. Plenty of activities for the residents. Obvious that a great deal of planning was done to make Christmas a special time for all.
Thank you so much for your wonderful feedback. We are delighted to hear that you found the service and care to be excellent and that our staff were helpful and attentive to the comfort and wellbeing of our residents. It is especially rewarding to know that you noticed the effort put into activities...
Mum has been in Watersmead for a year & says she feels happy & safe there. The staff are welcoming & helpful, Mum's room & communal areas are always clean & tidy, there's a good variety of food at meal times & always hot & cold drinks on hand. There's a lovely garden that the residents can enjoy & plenty of activities if they want to join in.
Thank you so much for taking the time to share such a lovely review. We are delighted to hear that your mum feels happy and safe at Watersmead and that she has settled in so well over the past year. Your kind words about our welcoming staff, the cleanliness of the home, the food, and the activities...
I am satisfied she is being well looked after.
Thank you so much for your kind words. We're delighted to hear that your aunt is happy and well cared for at Watersmead. Our team works hard to create a cheerful, engaging environment for all our residents, and it's wonderful to hear that you've noticed their efforts with activities, crafts, and...
My Mum has advanced dementia and has lived at Watersmead for 4 years. She is well cared for and all the staff I have had contact with are friendly and helpful. The home has a lovely feel about it. I am keep up to date with any issues, however minor and I am very happy with the care provided.
Thank you for taking the time to share your kind feedback. We are so pleased to hear that your mum has felt well cared for during her time at Watersmead and that you find our team friendly, helpful, and communicative. It's wonderful to know that you feel informed and reassured about her care, and...
Dad moved into Watersmead in November 2025. Since being there, he looks far happier, healthier and altogether sprightly than he did at home. His personal hygiene is always catered for and he regularly comments on how he's enjoyed his meals. All the staff are really friendly & helpful. We are welcome to visit at anytime. The home is always clean, tidy & fresh & has a very happy feel. It was a very big decision, moving Dad here, but no regrets whatsoever. Thank you for all your hard work. Johns son & daughter, Karl & Michelle.
Thank you, Karl and Michelle, for sharing such a heartfelt review. We are delighted to hear that your dad has settled in so well and that he is looking happier, healthier, and more sprightly since moving to Watersmead. It means a great deal to the team to know that his personal care, meals, and...
Review from Len C. (Brother of Resident)
Thank you for taking the time to share such a thoughtful and generous review. We are truly grateful for your kind words and for the trust you place in us to care for your sister. It is wonderful to hear that you consistently see the compassion, empathy, and dedication of our staff, and that the...
Very accommodating. Great at helping with hospital visits. Activities team are brilliant especially Kelly. Very informative about my dad's health . Can visit any time . Friendly and caring team of workers.
Thank you very much for your kind review. We're delighted to hear that you've found our team accommodating, friendly, and caring. Supporting residents with hospital visits and keeping families well informed about their loved one's health is very important to us, so we're pleased this has been your...
i visited several places before choosing Watersmead because of the friendly atmosphere and caring approach and I haven't been disappointed.
Thank you so much for taking the time to leave such a kind review. We're delighted to hear that your mum has settled in well at Watersmead and that this has brought you peace of mind - that means a great deal to us.
It's wonderful to know that you've noticed the strong relationships our team...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Watersmead.
There are no upcoming events for Watersmead.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Watersmead.
Meet the Team (6)

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.
Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.
Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.
In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.
Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.
Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.
Outside work, Katie loves to watch films and TV, and socialising with friends.

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.
Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.
In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.
When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.
Frequently Asked Questions about Watersmead
What types of Care is Watersmead registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Watersmead have?
There are 50 Single Rooms.
What are the Facilities & Services at Watersmead?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room are some of the Facilities & Services.
How far is Watersmead to the centre of Westbury?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Watersmead to verify any information. View our terms and conditions. Watersmead has an Enhanced Service -more info.