Quarry Mount is a specialist dementia Care Home with a welcoming, home-from-home atmosphere in a traditional style.
The home offers permanent 24-hour care, specialising in caring for older people afflicted by various forms of dementia, in addition to offering respite or short-term care if needed. There are two semi-detached bungalows accommodating residents with lower dependency requirements.
The home has a family atmosphere ensuring that the health and well-being of the residents always comes first, whilst receiving the finest care possible. Special features of the home include a spacious, bright conservatory, with doors opening onto a patio area with a large attractive and well-maintained garden.
Benefits at the home include delicious home-cooked food with a varied menu, home baking & catering for special diets.
Quarry Mount is staffed by a dedicated, professional & well trained team of managers & care workers. Their ongoing training program ensures that staff have a comprehensive understanding of all required areas to provide for the needs of residents. They ensure the home is run to the highest standards, adhering to the latest rules & regulations, whilst meeting their mission statement: “To provide care with compassion and commitment”.
Every prospective new resident undergoes a full assessment before admission, to verify that professionals can provide the care they need. An all-inclusive care package is created for each new client & is updated regularly ensuring any changes in their care needs are properly met.
As a regulated Provider, Quarry Mount aims to meet, or exceed the standards expected for every aspect of care, environment, staffing & management of the home. Please refer to their latest Inspection Report on the CQC website.
Group: Quarry Mount Care Ltd
Person in charge: Karen Meadowcroft (Manager)
Local Authority / Social Services: Swindon Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Pre-admission assessment required. Ages 55+.
Single Rooms: 18
Shared Rooms: 6
Rooms with ensuite WC: 5
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Directions:
The home is located on the South side of the A4289 Bath Road, approximately 1/4 mile West of the Old Town shops in Wood Street and a few doors along after Quarry Road (signed to Town Gardens).
Visiting:
Please call in advance to make an appointment with Karen, the home Manager on 01793 250455.
Parking:
Please call in advance to see if it may be possible to reserve a space. In addition, there is a public car park 1/8 mile away on the North side of Bath Road, closer to the Old Town shops.
Latest Care Quality Commission* Report on Quarry Mount Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Quarry Mount Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Quarry Mount Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.549 for Quarry Mount Residential Care Home is calculated as follows: ( (86 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.549
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.833 Points relating to the number of positive Reviews for Quarry Mount Residential Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Quarry Mount Residential Care Home has a Review Score of 9.4 (9.382) from 12 Reviews
Review submitted from a Postal Card by Janet F (Niece of Resident) on Tuesday 17 April 2018. Relates to March 2018.
My aunt has been in the care home now for nearly six years. Her quality of life has changed for the good. She is always happy and looks very contented when I visit her. The management and staff are so very good they look after and care for her so well. Thank you to you all, well done.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Susan Harris, Proprietor at Quarry Mount Residential Care Home responded to this review on 17 Apr 2018:
Thank you so much for your review. We are so pleased that your Aunt who has lived with us for many years is thriving! We really appreciate your comments.
Review submitted from a Postal Card by D W (Husband of Resident) on Tuesday 17 April 2018. Relates to March 2018.
Since my wife moved into Quarry Mount she has received excellent care and consideration from all concerned and I would not hesitate to recommend this care home.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Susan Harris, Proprietor at Quarry Mount Residential Care Home responded to this review on 17 Apr 2018:
Thank you so very much for your review. We are so very pleased to hear that you are so happy and we are meeting your wife needs.
Review submitted from a Website Submission by Carol R (Daughter of Resident) on Wednesday 7 March 2018. Relates to March 2018.
Quarry Mount is a superb home. The staff are very professional and extremely caring. The love the staff give to their job exceeded my expectations and the level of care is outstanding. As a family, we can not thank Quarry Mount enough for everything they have done to help my mother settle in and now after a few months, my mother is the happiest and healthiest she has been for a very long time.
I would always highly recommend Quarry Mount, it is a beautiful place. Everyone is made to feel at home, with hearty, home-cooked dinners in a very clean environment. Thank you to all the staff at Quarry Mount you are all brilliant and we appreciate everything you do.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Sue Harris, Director at Quarry Mount Residential Care Home responded to this review on 07 Mar 2018:
Thank you, Carol, for your wonderful review, it's a pleasure having your mother here with us.
We are delighted that she has settled in so well and is thriving under our care.
Sue Harris - Managing Director Quarry Mount Care Ltd.
Review submitted from a Postal Card by Nicholas B (Son of Resident) on Wednesday 22 November 2017. Relates to July 2017.
The staff are always friendly and helpful and have a genuine interest in the welfare of the residents, which is backed up by a high standard of care and cleanliness.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by Dee D (Daughter of Resident) on Tuesday 18 July 2017. Relates to June 2017.
Whilst mum has only been a resident for just over a month now, we are extremely happy with the care she is receiving. The atmosphere is always friendly and caring with lots of laughter. It is a great comfort and relief for us to know mum is safe and has 24/7 care and company. All the carers go above and beyond and do a tremendous job with all the residents.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Sue Harris, Director at Quarry Mount Residential Care Home responded to this review on 19 Jul 2017:
Thank you so much for your review and positive comments. The team at Quarry Mount very much appreciate them! We are so pleased that mum is settling in well and you are so happy!
Review submitted from a Postal Card by Bernadette N (Daughter of Resident) on Tuesday 28 March 2017. Relates to March 2017.
A home from home for my mother. Friendly staff; kind, considerate and hardworking. A chaplain visits which is essential to my mother's culture and upbringing - a great comfort to her and myself. Confident that she was respected, looked after and a great sense of fun running throughout the home.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Sue Harris, Director at Quarry Mount Residential Care Home responded to this review on 28 Mar 2017:
Thank you very much for your review, it is very much appreciated. We are also delighted that you were so happy and that we were able to fulfil your mother's needs during her time with us.
Review submitted from a Website Submission by Bee B (Daughter of Resident) on Sunday 29 January 2017. Relates to October 2016.
My Father was looked after in one of the bungalows at Quarry Mount for 4 1/2 years. I cannot imagine any other nursing home being more flexible and understanding of his needs as he had no signs of dementia and wanted to be as independent as possible. The home accommodated his wishes as best they could and made sure we were in agreement with his freedom to visit his local club or go out with friends. Not all care homes would be so tolerant.
Gradually he became less mobile and was looked after superbly with kindness and understanding throughout his various periods of ill health. He passed away in November 2016.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Sue Harris, Director at Quarry Mount Residential Care Home responded to this review on 31 Jan 2017:
Thank you very much for your kind review. It was a privilege for us to take care of your father in one of our Assisted Living Bungalows, which enabled him to receive the care and comforts he required, whilst also allowing him his independence.
Review submitted from a Website Submission by Carole M (Daughter-in-law of Resident) on Friday 27 January 2017. Relates to December 2016.
It was really lovely to know that our Mam/Granma & Mam- in-law had a wonderful Christmas. Since becoming a resident, we can see that Mam-in-law is feeling very much at home and is enjoying the trips and activities. The care staff are friendly and very helpful to us, and the smile on Mam-in-law's face when they speak to her is wonderful and very reassuring to us. Thank you.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Sue Harris, Director at Quarry Mount Residential Care Home responded to this review on 27 Jan 2017:
We are delighted that your relative has settled in so well, feels very much at home and is enjoying all that we have to offer. Thank you for your kind review!
Review submitted from a Website Submission by David M (Son of Resident) on Wednesday 4 January 2017. Relates to January 2017.
An excellent facility, wonderful management and the staff are caring, kind and very personal to residents and family. The best care home I have ever visited across the Country. The quality of my Father's life was improved and remains sustained despite increased age and inevitable frailty. I cannot speak highly enough of all of the staff members.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Sue Harris, Director at Quarry Mount Residential Care Home responded to this review on 04 Jan 2017:
Thank you so much for your very positive review, the management team and staff very much appreciate your comments!
Review submitted from a Postal Card by Kenneth H (Resident) on Wednesday 11 May 2016. Relates to April 2016.
- Nice and quiet.
- Lovely garden and conservatory.
- Need a covered way from cottage to main building.
- Need a ramp into cottage.
- Need walk in shower in bathroom to replace bathtub, have to go to different bathroom for a shower.
How likely would you be to recommend Quarry Mount Residential Care Home? Likely
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Review submitted from a Postal Card by Christina L (Daughter of Resident) on Sunday 10 April 2016. Relates to February 2016.
The service, care and devotion shown to my mother over the past eight years has been excellent, we as a family could not ask for more! We thank the managers and all of the team from the bottom of our hearts. We would highly recommend this fabulous residential care home.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Trish P (Daughter of Resident) on Monday 4 April 2016. Relates to February 2016.
My father is not an easy resident to manage but all the staff show great skill and patience in giving him the care he needs on a daily basis. All the staff understand his care needs and are fully aware of his care plan. Care staff and manager keep family up to date with how he is and contact us immediately when concerns arise. The home is clean and bright and my dad is able to ask for and receive food that he requests with his personal needs.
How likely would you be to recommend Quarry Mount Residential Care Home? Extremely Likely
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