Digby Manor Residential Care Home

908 Chester Road, Erdington, Birmingham B24 0BN

Digby Manor Residential Care Home, Birmingham, West Midlands
Digby Manor Residential Care Home, Birmingham, West Midlands
Digby Manor Residential Care Home, Birmingham, West Midlands

Digby Manor Care Home is located in the residential area of Erdington, Birmingham and provides a warm and inviting residential care setting to the elderly and adults with dementia.

Residents have access to the tranquil and peaceful garden setting at the back of the home. Inside the home there are two large communal lounge areas, a conservatory and dining room for socialising and relaxing.

The home prides itself on the warm, friendly and caring nature that staff give to their residents to ensure they remain happy, content and as independent as possible. The dedicated and long serving staff are active at addressing any issues, problems or anxieties residents face when moving into a new care environment.

A team of knowledgeable professionals with a wealth of skills and experiences provide support and guidance to residents from a range of backgrounds with a variety of care and support needs.

The social atmosphere is enhanced by a flexible programme of activities which focuses on physical and emotional health, while looking to make the most of community links and personal interests.

Residents at Digby Manor Care Home are at the centre of everything they do. Staff work tirelessly to ensure that each service user benefits from a friendly, respectful and enhanced lifestyle.

Owner: D & L Care Homes Ltd

Person in charge: Jane Farr (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Autism/ASD • Bipolar/Manic Depression • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 18

Shared Rooms: 4

Rooms with ensuite WC: 7

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Digby Manor Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 16 Nov 2017

Please contact the Manager, Mrs Jane Farr for further details about availability (?07477 460680? / 0121 374 2333). The Manager will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority.

Reviews

9.9 Digby Manor Residential Care Home has a Review Score of 9.9 (9.928)

The Review Score of 9.9 (maximum of 10) for Digby Manor Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Digby Manor Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.928 for Digby Manor Residential Care Home is calculated as follows: ( (234 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 251 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Digby Manor Residential Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 21 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Digby Manor Residential Care Home?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Digby Manor Residential Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

My mum had to come to Digby Manor for two weeks respite.
She was welcomed by friendly, caring staff and has been well looked after.
The manager and deputy manager have listened to my questions and concerns regarding my mum's condition and always offered helpful advice and support.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 27 Oct 2017:

Thank you, Geraldine, for your review. Your feedback is much appreciated and I will ensure your comments are shared with the staff. It was a pleasure looking after your Mum and we wish you and your family all the best for the future.

My mum had a short stay at Digby Manor. It is the first care home that she has been in and my sister and I were very impressed by the level of care she received. The staff went out of their way to ensure my mum was happy and content and they kept us informed all the time. It made a difficult time much easier for me and my sister. Thank you.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 26 Oct 2017:

Thank you, Thomas, for your review about mum’s stay with us. We are delighted that you found the staff helpful and it was our pleasure to look after your mother. I will pass on your warm sentiments to the staff.

After a short stay at Digby Manor, my family and I were so impressed with the outstanding care provided. The staff were friendly and approachable and always have the residents well being and care in mind, nothing is too much. The residents were looked after extremely well, well fed and no requests were too much. The owner and manager were simply amazing, offering advice and support to help us find the right setting for our father. Nothing was too much, they did above and beyond what is expected and for that, I am forever grateful! Thank you!!

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 09 Oct 2017:

Thank you Anne for kindly writing a review about us and the Care Home. It was a pleasure to assist you and your lovely family. Your words were very kind and much appreciated by us all at Digby Manor. The team strive to ensure all resident needs are best met all the time and we pride ourselves on the excellent and transparent relationship we have with all relatives that visit the Home. We wish you and your family the very best for the future. Kind regards.

My nana has been a resident at Digby Manor since June. Preparing my nana mentally, to the adjustment of new surroundings/people was a challenge as she has only ever know being with family. Digby Manor was extremely supportive not only to my nana but to us the family. They encouraged a couple of visits beforehand where my nana stayed for lunch and was made to feel so welcome. This made the actual moving in day less of an obstacle. Digby Manor is very much a home from home environment and as a family, that is extremely important, staff are exceptional and my nana is very well cared for. Although it was a tough decision to make, choosing Digby Manor was the best decision! I feel completely at ease knowing my nana is well looked after and to me that's priceless.
Thank you.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 02 Oct 2017:

Thank you, Michelle, for your kind words about the staff and the home generally. It is so pleasing to hear that you are happy with the home and it is always a joy to see you and family members visiting so regularly.
Nana loves to see her family visit and speak to those family members that are not so close by on the telephone. It is appreciated that you have taken the time to write a review and praise the staff for their commitment and dedication. We look forward to seeing you soon and a big thank you from the bottom of our hearts.

I think it is very very good.

I think the staff are friendly and kind and it's always clean.
The food is also very good and my friend loves it there.
I have come at different times of the day and the week and you do notice quality care.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 14 Sep 2017:

Thank you, Kathleen, to acknowledge that the home is going from strength to strength. The staff love to see you and it is nice of you to acknowledge all the hard work that the team are doing. With our new office, new front door entrance and a new conservatory soon to be added, the home is clearly looking to continually improve the environment for all our residents, friends and extended families. Hope to see you again very soon x

Wonderful atmosphere, people talking to each other, communicating on all levels. Kind, compassionate and friendly. These are the residents of Digby Manor Residential Care Home. The staff are well organised and go about their roles without any fuss. So nice to see our elderly being treated with respect and dignity. Our relative has spent two weeks with the other residents of Digby Manor and made new friends, integrated with other people for the first time in a long time, and been wonderfully cared for. We highly recommend this residential home.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 07 Sep 2017:

Thank you Mark and for your kind words. It has been a delight to have your mother in law stay with us and she has indeed made many new friends. She is always responsive to staff in a friendly manner and she engages well with the daily activities. Thank you for recognising that the staff are organised and go about their roles without any fuss. We love our residents and are like one big family. It is so nice to see that you agree and we wish you all the very best.

Since my father joined what I like to call The Digby Manor Family the improvement is unbelievable with the support and help from Digby Manor staff. My father is so contented with the home that is a pleasure to visit him and hear how well he is being cared for with nothing is too much trouble for the staff. I would recommend Digby Manor to anyone who was looking for an excellent rest home for family.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 06 Sep 2017:

Thank you, David for your kind words about Digby Manor. It is lovely to hear that you and the family appreciate the good work that the staff do. It is also lovely to hear that Dad loves the home and that he is very settled. It is always a pleasure to see you visiting and if we can ever be of any further assistance then you know that we are always on hand to assist. Best wishes.

Everything has been very good. My friend has a lovely big room with a lovely view and she is very contented. The staff are very friendly and it has a lovely atmosphere.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 22 Aug 2017:

Thank you Ivor, for your lovely review of Digby Manor. It is always a delight to see you visit and the staff are always pleased to see you. We wish you well on your next venture around Iceland and we look forward to welcoming you upon your return to hear how the journey went. Best wishes, the staff at Digby Manor.

Lovely, warm caring staff who are very friendly and accommodating. They do their best to meet all resident needs. My dad can be demanding but the staff are very patient with him and ensuring he is looked after. A lovely family run home with the owners omnipresent and always on hand to meet relatives.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 15 Aug 2017:

Thank you Paul for kindly taking the time to write us a review. I have passed your sentiments on to the staff and they appreciated the kind words about them. As a family run home we do like to be very visual and know all the residents and relatives well. Take care, Darren

Mom stayed here for a weeks respite and has really enjoyed herself.
Our initial response was a positive one as the staff were very welcoming and made Mom feel at ease straight away.
When we picked Mom up after we got back she was in the main room looking smart and comfortable.
It must have been good as she has said she would like to stay again.
All in all no complaints from us.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 31 Jul 2017:

Thank you so much, Ken for taking the time to review Digby Manor and we are very happy that your mum enjoyed her stay with us. It was a pleasure assisting your family and we hope to welcome you back in the near future. All the very best wishes to you and your lovely family.

I am unable to give a full report as I was not available to see everything that went on, but what I saw was genuine care for the residents and also they said that they were satisfied with everything. Also, my wife said that she would not mind going back as she said that everyone was friendly. The overall impression of the home was very clean and also the kitchen of what I did see. From a general point of view the owners, who have just taken over, do require some minor work to bring the standard higher, but I do think that they will get there as it is early days.

How likely would you be to recommend Digby Manor Residential Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 01 Aug 2017:

Thank you, Bill, for your review and for acknowledging that since we have taken over the Home we are actively improving all aspects of the Care Home. The staff are being trained and are enjoying the new direction that the care home is going in. With the continual improvements, we are hoping to make Digby Manor a flagship home in Birmingham to champion excellent care for the elderly.

Since new owners have bought Digby Manor, in my opinion, the standards in this care home are 100% improved on a caring, professional level. This home has a warm atmosphere and I've found it to have a clear transparency of plan and care with regards to the well being of its residents.
My mother has been a resident here just over 12 months. If it was not for the care and thoughtfulness of the new owners shown to her as an individual, moving her was at the top of my agenda list!
My mother is 88 and tells me that under the new ownership she now feels happy, cared for and safe, as she felt none of these before, which caused us as a family great concern. A great weight of worry has been lifted off our minds!
I would have no problems in now recommending this care home to others. This management works with professional bodies and openly with family members, for the best care plan to be put into place.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 24 Jul 2017:

Thank you, Thelma, for kindly writing a lovely review about Digby Manor. It is refreshing and lovely to hear when relatives feed back that the residents feel happy, cared for and safe. This is our number one priority and being only a small care home we get to know all the relatives and residents well, like one big family. Mum is doing well and as always we will keep you posted of her developments. Hope to see you soon and a big heart felt thank you for your sincere words.

Visiting my friend I have noticed how much happier he seems since being here. Looks nice and clean and well dressed. Staff all seem lovely, friendly and approachable.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 11 Jul 2017:

Thank you Caroline for kindly taking the time to review Digby Manor. It is so pleasing to know that you are happy with your friend's relocation to Digby Manor. He has settled in nicely into the home and you are always welcome to visit as often as you please.
He always loves to see you and the staff are appreciative of your kind words. They girls work so hard to ensure the residents are well catered for and it puts an extra spring in their step knowing that this is acknowledged. We look forward to seeing you again soon.

The girls (carers) are absolutely fantastic to my sister. One in particular, is like gold dust. We love the care that my sister gets. My sister is very happy and the staff are very calm. My sister has come out of her shell. She used to be very quiet but she is very settled. I cannot thank the staff and owners enough for the outstanding care that they give.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 07 Jul 2017:

Thank you for your kind words. It is lovely to hear that you are so thrilled about the care she receives at Digby Manor compared to her previous home. It is nice to know that you are both reassured that we will always do best by our residents. It was lovely that you travelled over from Ireland to visit your sister and we look forward to seeing you again soon. The carer you refer to as 'gold dust' is my mum and it shows you how involved we are as a family that she works on the floor with the other carers to show good practice. All the very best and please do not be a stranger.

My mother at 92 years of age became very ill quite suddenly. The team at Digby Manor gave my mother excellent care and made such a difficult situation into a very controlled and safe environment whilst retaining her dignity. We, as a family, were extremely satisfied with the way Digby Manor took my mother into their care for the final period of her life.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 30 Jun 2017:

Thank you, for taking the time to write us a review and for your kinds words about the staff. The staff appreciate the kind words said about them and we all at Digby Manor are very happy to hear that you both appreciate the time, care and attention given to your mother/mother in law. All the very best.

My aunt is 81 years old and has been at Digby Manor Residential Care Home since 2014. The initial care for my aunt was good but the last few months since the home was taken over the care has been outstanding. The staff are excellent with improvements made.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 27 Jun 2017:

Thank you Julie for kindly taking the time to write a review about Digby Manor Residential Care Home. It has been our pleasure to care and attend to your aunt and we thoroughly appreciate that you recognise the outstanding care that the carers deliver on a daily basis. We have made a concerted effort for sustained improvement in our care standards and the residents will always be our number one priority. Our very best wishes to you.

My mother has stayed at Digby Manor for 3 weeks respite care. I found the place clean, tidy and above all secure. Mom takes medication which she was given at the correct times and dosage. Friends and family could visit when they wished and were made welcome. Mom was happy and I was for her.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 23 Jun 2017:

Thank you Brian for taking the time to write a review about Digby Manor Residential Care Home. The staff loved having your mother with us whilst you were abroad. As she has stayed with us on a number of occasions for Respite Care it is nice to know that she views us as a 'Home from Home'. You are always welcome to visit and see the other residents and all the staff thank you for your kind comments. My mother particularly loved to see your mum and she always managed to put a smile on her face every morning. Best wishes

The staff here are fantastic and well mannered to us very nice to you and dad looks like he was really settled in. The care home looks a very excellent place for the elderly, I feel reassured and happy knowing they are looked after well and cared for.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 09 Jun 2017:

Thank you Katheryn for your kind words about the staff and care that we deliver at Digby Manor. We are delighted to see how your father has improved under our care. We pride ourselves on the quality care we deliver and I will pass your warm sentiments on to the staff.

My Mother moved into the Digby Manor Care Home in 2011, she settled in very well, she is 102 years old and still loves her food. The girls and boys who look after her have really been good to her over the years. I think the care and attention she has received has helped her live so long. So we are happy we chose this care home for her in 2011!

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 16 Jun 2017:

Thank you Bert for kindly taking the time to write such a lovely review about Digby Manor Residential Care Home. Your mother is a credit to us all and she is still going strong at 102 years old. It is lovely to see her so settled at the home and the staff see her as part of our extended family. All the staff thank you for the kind words and it makes them feel valued for the hard work and dedication they give day in and day out.

Since my Mother has been here since December 2016, I have noticed continued improvement within the home and also with my Mother. I am so glad I chose to bring my Mum here as it feels family run and homely, not like some of the sterile places within the area.
I can now relax in the knowledge that Mum is being cared for by friendly and caring staff through her later years of life. I would recommend any concerned relative to look this home up.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 30 Mar 2017:

Thank you, Richard, for taking the time to complete an online review of the care your mother receives at Digby Manor. We pride ourselves on delivering bespoke tailored care to all our residents and we are one big family. It is very kind of you to acknowledge the improvement that you have seen in the home and in the care your mother receives. We look forward to seeing you again in the future and wish you all the very best.

Outstanding compassionate care, especially during the last months of my Aunts life. Initially, my aunt was hesitant about entering a care home, however this was soon dispelled when she arrived at Digby Manor. She always said the "girls" (carers) are all lovely and that she did not want to move. Her wish was fulfilled as they were able to look after her until the end of her life, saying that it was her home.
The staff always seemed cheerful and very pleasant, with both residents and visitors alike. Also well informed and I was usually greeted with an update on my aunt's condition as soon as I arrived.
I feel it was a real home from home and will always be grateful they had a vacancy when my aunt could not manage in her own home.

How likely would you be to recommend Digby Manor Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Darren Somauroo, Director at Digby Manor Residential Care Home responded to this review on 29 Mar 2017:

Thank you, Delphine, for kindly taking the time to review the home and for your warm and lovely comments about the staff. We pride ourselves on the family caring experience and it is so gratifying to hear that you valued the care that your aunt received. You are always welcome to visit whenever passing by and thank you once again for your kind words. The staff at Digby Manor is what makes this home so special and we want to celebrate their hard work and dedication. All the best.

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