6 Manningford Road, Kings Heath, Birmingham B14 5LD
Group: Care First Class (UK) Ltd
Person in charge: Craig Hill (Manager)
Local Authority / Social Services: Birmingham City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Single Rooms: 46
Latest Care Quality Commission* Report on Cherry Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.6 (maximum of 10) for Cherry Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Cherry Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Cherry Lodge is calculated as follows: ( (6 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 10 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.109 Points relating to the number of positive Reviews for Cherry Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cherry Lodge has a Review Score of 7.6 (7.609) from 1 Reviews
Review submitted from a Website Submission by Jayne S (Daughter of Resident) on Wednesday 3 January 2018. Relates to December 2017.
Clearly Cherry Lodge has had issues in the past. However, it is now managed by certain individuals and their team who have been working very hard to change the pre-conceptions people have. It will take time to get to where they want to be but they have already made huge strides forward.
The building is dated but rooms are clean and bright and the furniture is of good quality. At no time was there ever any lingering odours associated with care homes.
Staff are all very caring and attentive to the residents' needs. In particular, one lovely staff member who goes above and beyond her normal duties.
My mother was resident for four weeks for assessment, if the travelling distance had not been an issue I would have been happy for my mother to have remained at Cherry Lodge on a full-time basis.
Finally, thank you to the managers and all the team for the care you showed my mother and I hope that you are able to achieve everything you wish to accomplish for Cherry Lodge.
How likely would you be to recommend Cherry Lodge? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Cherry Lodge