Review from L D (Brother-in-law of Resident) published on 11 December 2023
Submitted via Website • Report
Overall Experience4.0 out of 5
My sister-in-law was taken to hospital after the staff had expressed concerns over her medical condition and her lower than usual body temperature. It was diagnosed in the hospital as cold sepsis and treatment was given accordingly. The staff from Evergreen visited her on a daily basis whilst she was
in hospital and their input to the hospital staff was vital in establishing her normal medical parameters as her body temperature is generally a little lower than what is considered normal. The hospital staff were then able to adjust the treatment to ensure that she eventually became well enough to go home to Evergreen.
I was kept fully informed by the staff at Evergreen of the situation with my sister-in-law and the treatment she was getting. In my view it was the prompt recognition and action by the staff which avoided a potentially dangerous situation for her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
11 Jun 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Evergreen have?
There are 8 Single Rooms.
What are the Facilities & Services at Evergreen?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Evergreen to the centre of Birmingham?
3.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evergreen to verify any information. View our terms and conditions. Evergreen has an Basic Service - more info.