Maypole Grove

20 Maypole Grove, Maypole, Birmingham B14 4LP
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9.3 6 Reviews
  • Maypole Grove, Birmingham
Maypole Grove is a complex needs care home in Kings Heath, Birmingham, which supports people living with complex mental health needs, physical disabilities, high dependency nursing, neuro-disabilities and end of life care.

Maypole Grove is part of Exemplar Health Care, a leading provider of specialist nursing care for adults living with a range of complex and high-acuity needs.

The home has a Nurse-led team that provides person-centred care and rehabilitation which focuses on building everyday living skills, maximising independence and empowering people to live as fulfilled lives as possible.

Maypole Grove offers longer term support for people living with life-limiting or degenerative illnesses, as well as supporting people on their journey from being in hospital to community-based living.

The home has 30 bedrooms, each with an en-suite, across three units.
The home also has communal dining and living spaces, as well as an activities room, cinema room and large accessible garden.

•        Bearwood Unit is on the ground floor and supports people living with complex care needs but who are independent with most aspects of their care, including people with physical disabilities, epilepsy and bariatric care. It’s a quiet and relaxed unit that opens out onto the large garden.

•        Hollywood Unit is a specialist mental health and behavioural support unit that supports people living with complex mental health needs. It’s an active unit with lots happening, including a cinema room for people to enjoy their favourite film.

•        Ladywood Unit provides specialist nursing care and end of life care for people living with complex health needs. The nursing team is trained to support people who use a ventilator, have a tracheostomy, use PEG feeding or require Hickman/central line management, as well as those who require palliative care.

Please contact to find out more.

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Care Provided by Maypole Grove

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Shears (Home Manager)
  • Admission Criteria
    • Ages from 18 to 66
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Maypole Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open door policy, welcoming friends and family at all times.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.


  • Parking

  • Free onsite parking available.


Maypole Grove Reviews (6)

9.3

Maypole Grove has a Review Score of 9.3 (9.298) out of 10, based on 5 reviews in the last 2 years. Over all time Maypole Grove has 6 reviews.

Overall Experience

  • 6
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Date Published

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Review from Anne-Marie S (Sister of Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff at Maypole have made my sister feel wanted and it feels like home for her.
As a family we are so grateful for your help and support and everything you have done in her short time with you.
Thank you all so very much.

Reply from Lauren Hallas, Marketing and Communications Officer at Maypole Grove

Thank you for taking the time to leave your review for Maypole Grove. We're really happy to hear that your sister is happy and comfortable in her home, and we'll be sure to send your kind words on to the team!


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Review from A F (Mother of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care at Maple Grove is excellent. The care and compassion all staff and management have shown my son is so reassuring, as a family we have peace of mind when we have to leave him in their care. All the family have learnt through experience that all care homes are not the same, thank goodness for Maypole
Grove and thank all staff and management for looking after my son.

Reply from Amy, Marketing and Design Officer at Maypole Grove

Thanks so much for your review! We're so pleased to hear about your positive experience with the team at Maypole Grove. We'll make sure your kind words are passed onto the team. Thank you.


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Review from Angie D (Wife of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wow!
Manager has always got time for you, always listens and acts very quickly to get things done eg: assessments as my partner is a new residents.
Staff are fantastic, always talk to my husband like he is a person, always tell us what they have done and how he's been and they communicate fantastically.

Reply from Jo Hemmingway, Marketing and Communications Officer at Maypole Grove

Thank you for taking the time to leave a review of Maypole Grove, it's great to hear such kind words. We're glad you're happy with the support and care provided by the team.


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Review from R K (Wife of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Maypole Grove in November 2024.
From the start of his transition and throughout his settling in period the service the care home, staff and mangers have provided has been outstanding. The staff go above and beyond for every single patient in the care provided to them. It's refreshing
to see nothing is ever too much for the care team at Maypole Grove. There support, guidance and care has been amazing towards my husband. The rooms are very spacious and the food provided is of an extremely high quality and standard.

Reply from Jo Hemmingway, Marketing and Communications Officer at Maypole Grove

Thank you for taking the time to leave a review of Maypole Grove. Its great to hear such kind words for the team and the support they've provided throughout the process. We'll make sure this is passed on to everyone at Maypole Grove - it'll make their day!


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Review from Amy L (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received so far during her stay at Maypole Grove has been amazing! The staff meet her every need with care, dignity and absolute professionalism. Every member of staff has a smile on their face. The service users are happy, clean, and welcomed by all.
The service provisions are
great. There are rooms on each floor to meet care needs. Rooms for family get-togethers. Each and every event is celebrated. We had afternoon tea provided on Mother's Day which was a beautiful gesture!
As a nurse myself - I always feel I have to be critical or ask questions to get answers however, the home has been open and honest at all times and I honestly know I can sleep at night knowing my mum is receiving the best care we could have possibly hoped for.
I cannot thank the home enough for making such a tough time for our family so much better!
I applaud the manager and her team for everything they have done and continue to do.

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Review from Paula A (Wife of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care given to my husband and myself since his transfer to Maypole Grove last year and feel very supported by caring and approachable staff. When anything has arisen requiring adjustments to his care, appropriate responses have been made very quickly. As the home continues
to 'nestle in' new staff have been brought in to allow it to be fully open. The new activity organisers are busy with a variety of projects and events. They hold monthly service user meetings (relatives/friends can also have input). Birthdays and special events are celebrated. During warm weather one can often see service users out with a carer in the local parks. The home now has its own dedicated maintenance guy who has got stuck in to organise repairing and get on top of maintenance jobs. My husband is really benefitting from the high staff ratio.

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Current Review Score: 9.3 (9.298)

Overview of Review Score

The Review Score of 9.3 (9.298) out of 10 for Maypole Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Maypole Grove is calculated as follows: ( (55 Excellents x 5) + (2 Goods x 4) ) ÷ 57 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Maypole Grove is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Zoe Shears

Job Title: Home Manager

Hi, I’m Zoe and I’m the Home Manager at Maypole Grove in Kings Heath.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at Maypole Grove. However, I am most excited about sharing successes (big and small) with everyone who is a part of Maypole Grove - we have an exciting journey ahead of us!


Frequently Asked Questions about Maypole Grove

What types of Care is Maypole Grove registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maypole Grove provide?

Palliative Care is an additional type of care provided.

How many Rooms does Maypole Grove have?

There are 30 Single Rooms.

What are the Facilities & Services at Maypole Grove?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maypole Grove to the centre of Birmingham?

5.3 mile(s) as the crow flies, distance by road may be significantly further.