Lucton House

8 Long Wood, Bournville, Birmingham B30 1HT
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9.7 112 Reviews
  • Lucton House, Birmingham
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care and support for residential or dementia care needs, then you can be confident that Lucton House is the right choice.

Unlike many other care homes, Lucton House offers the comfort and privacy of forty-nine self-contained flats featuring a lounge area, a bath or shower room, a stylish bedroom and a small kitchenette, although all meals are catered for by the talented chef and kitchen team.

Residents also benefit from a wide range of daily activities and social events, organised by a dedicated activities coordinator ensuring that each day has plenty to keep your mind and body busy.

Staff at Lucton House are kind and caring, but above all, dedicated. Many of the Lucton House team have worked there for a number of years, providing the reassurance of continuity of care and the opportunity for their residents to truly get to know those around them.

Part of the award-winning Gold Care Homes group, Lucton House offers the best of care, in an environment that feels like home. If you are considering care for yourself or a loved one, call the Home Manager, who will be pleased to support you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1350
  • Self-Funded Residential Dementia Care: £1250 – £1350
  • RESPITE Self-Funded Residential Care: £1450 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1550

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Lucton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa Dukes (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • 12 parking space available

Lucton House Reviews (112)

9.7

Lucton House has a Review Score of 9.7 (9.716) out of 10, based on 36 reviews in the last 2 years.
Over all time Lucton House has 112 reviews.

Overall Experience
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Date Published
  • 112
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Reviewer Connection to Lucton House
  • 47
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Total of 112, showing 41-60
Review from Colin A (Partner of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of staff are patient and helpful to all residents, from early morning to late at night, security is excellent as with the care and protection from all members of staff including office staff, I will give you a full 100% for the dedication.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you for taking the time to write this review. It's great to know that you are happy with your partner's care at Lucton House and that the staff are patient and helpful. I will pass your kind words on to the care home manager and the team, as I'm sure they'll be pleased to read your review.
Best wishes.

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Review from Susan C (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my dad up to Lucton House from London, where he had been living on his own. I could not believe the difference in him after just two weeks there. He is happy, has put on weight, looks healthier and has even been up dancing. The staff there are all lovely, caring and helpful. The care he receives
is brilliant. The food is lovely and there is plenty of it. I can honestly say that moving my dad to Lucton House was the best thing I did. Thank you everyone at Lucton House for the loving care you show my dad.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you very much for your fantastic review of Lucton House. It is our pleasure to care for your father, and we are so glad you are very happy with the way we are looking after him. We are so delighted to have you both as part of our Lucton House family. We shall ensure all the Lucton House team sees your wonderful words of appreciation to them.
Best Wishes.

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Review from Jules L (Niece of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing place! So very pleased with the care and attention my uncle is receiving. The staff are friendly towards all residents and having a chat with them about nothing, in particular, is never too much trouble. Every aspect of my uncle's care and needs are not only dealt with promptly but
documented. The accommodation is spacious and homely, and I love the fact that he can have his own belongings there to help him feel more settled. I have no concerns or worries when I leave him, and all residents are clean and well attended to. I would 100% recommend this place.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you for taking the time to write this review. It's great to know that you are happy with your uncle's care at Lucton House and that the staff are friendly and caring. I will pass your kind words on to the care home manager and the team, as I'm sure they'll be pleased to read your review.
Best wishes.

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Review from Julie H (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received the best possible care since moving in, in October 2022.
All staff, including management, are extremely helpful, and nothing is too much trouble.
Residents also appear to look out for one another when in the communal rooms.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you for taking the time to write this review.
We are pleased Mum has settled so well and is enjoying the company. We strive to maintain high standards at all times, and all feedback is valuable to help us achieve this.
Our aim is to continue to offer this standard to all our residents, and the team will be very pleased to know you are happy with everything here.
Thank you for your continued support.

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Review from E L (Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management team is careful when they are choosing their staff members. The staff are caring and friendly. I love my flat, it has a lovely little kitchen and a shower room. I get to have my privacy and I have my own key to lock the door when I want.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

We are so pleased to hear how much you are enjoying your stay with us and the flat is to your liking, we shall share your positive comments with the rest of our wonderful team.

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Review from Toni H (Niece of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our auntie here as we were not happy with the care she was receiving at her previous residential home.
Lucton House is lovely; we can not fault it.
Beautiful home with beautiful rooms and all the staff seem really nice and caring.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Dear Toni, thank you for taking the time to review Lucton House. We are delighted to hear that your aunty is happy/settled living in the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass on your kind words to the rest of the staff team.
Best wishes.

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Review from Cornell G (Grandson of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional staff, always on hand, polite and helpful. Nice comfortable environment. Good size dining area and well-maintained rooms. Would definitely recommend this care home. Was advised from start to finish how everything would work. Was all done very smoothly and in a timely manner.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Dear Cornell,
Thank you so much for your fantastic feedback about Lucton House. It is our pleasure to care for your Grandfather and provide him with a level of support to help him live his best life with us. We really appreciate your kind comments about our wonderful team and our beautiful care home. We shall ensure he stays happy and safe in our care. We shall share your wonderful words with the team who are looking after him.

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Review from Martin C (Son of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred from his local hospital in London to Lucton House care home. The transfer was traumatic for my father but the care, patience and professionalism with which all the members of the care home team engaged with my father was key to enabling him to come to terms with the move. I
would like to particularly mention the senior staff, directors and nursing, that spent time reassuring me as they made their way through the process. Their ability to spot my concerns apparently before I could even articulate them and reassure me was invaluable and evidence of the team's experience and professionalism yet again.
Thanks.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you so much for trusting us with your father's care, we understand just how difficult the decision process regarding care can be. I will pass this on to the team who I know will appreciate the recognition for their hard work. It is a pleasure to have your father at Lucton House and for the support you give.

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Review from Lynette H (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of staff are very polite and friendly. Even the service users are really nice and friendly too. Mom has a good few friends in Lucton House and has only been residing there for a month. Mom loves where she is as there's so much to do and different people to talk to. Mom has her hair done
every Friday (Mom loves looking nice ). Mom has also had her feet pedicured. So grateful to you Lucton House for taking excellent care of my Mom.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you so much for taking the time to leave us such a lovely review, we really appreciate your comments and are so pleased that you feel so comfortable with your Mother here with us. Fridays are everyone's favorite day as we have the hairdresser coming in and there's fish and chips. I will share your comments with the team. Thank you again from all the staff here at Lucton House.

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Review from K T (Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been living at Lucton House for the last ten years. They have been very good to me and they keep me content. I have asked for the flooring to be changed as I did not like the carpet anymore, they have put me very nice and bright flooring down and I am very thankful. The food at Luton House is
very good and delicious, they always listen to our feedback and what we want.
I like living at Lucton House and it is home from home.
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Review from S W (Son of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very pleased with the way that mum is cared for by the home's staff. She has been there for a year and is well settled. Any time she has had an issue (only ever minor) it has been dealt with quickly and to mum's satisfaction. Her needs and limitations are so well known by the staff that they
take every opportunity to ensure she is provided with what she likes and is made to feel that she can take part in activities. We are so pleased that mum made the decision to move to Lucton.
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Review from Debbie B (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're delighted with the care being provided for mum at Lucton House. The staff could not be more helpful and are extremely kind. Mum has settled in well since arriving in late December. The management team are professional, hard-working, and friendly, which sets the tone for the warm and supportive
environment which is fostered there. It's obvious to me, having watched the managers and carers interact with residents, that they genuinely care about and have a strong bond with the people who live there. It’s lovely to see, making the decision to move mum to residential care so much easier. Mum has her own flat, with lounge, kitchen, and bedroom, which is clean, spacious, and relaxing. The facilities are excellent: there’s a dining room, lounge, hairdressing salon, and bar, with activities every day. Mum’s loving the food, despite eating little at home! When I say goodbye, it’s like leaving her with family. What greater compliment can you pay a care home? Thanks, Lucton House, for everything!
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Review from Margaret H (Wife of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole very pleased. A bit disappointed with the nursing as my husband came home and his catheter was not in correctly, and he was in a great deal of pain until it was corrected by our nurse.
Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for taking the time out to leave a review. We are sorry to hear that your husband experienced discomfort upon returning home. We are aware of this situation and have contacted the management of the district nurses as they had provided the nursing care for your husband. We will now ensure this issue does not reoccur again. The wellbeing of our residents is fundamental, and providing exceptional quality of care is at the heart of everything we do. Thank you again, and stay safe.

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Review from Lorraine W (Daughter of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On collecting my mum after 2 weeks respite, she's like a new woman. I'm over the moon with the care she has received and how well she looks.
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Review from Rozmina S (Sister of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been treated and well looked after. Facebook says it all that she is happy and enjoying all the activities.
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Review from K N (Friend of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that your staff and both managers are excellent with how, from my view, the residents are cared for. Any queries I have, they do their utmost to assist.
My thanks to them.
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Review from H O (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support that all the staff have shown my mum has been amazing, even when she has been aggressive. I cannot thank them enough for all they do for her and us as a family. All staff are incredible, kind and a great team.
Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for taking the time to leave a review. The staff at Lucton House are always extremely supportive and well trained, allowing them to handle any unforeseen situation. Also, the team at Lucton House ensures all of our residents are well cared for at all times. Thank you, and stay safe.

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Review from J R (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Lucton House deal with the current situation very efficiently. I just find it so sad to have only one visit per week to my mother, as I think it has had a detrimental effect on her dementia, but realise it has to be within the rules! I think the whole situation as regards residential homes should
have been dealt with much more empathy by the Government.
Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for taking the time out to leave such an insightful review. We are extremely thrilled to hear that you are happy with how Lucton House handles COVID-19. We have had to ensure our guidelines adhere to the government regulations in order to maintain the safety of all of our residents. The use of technological devices within our homes has increased, allowing for more frequent communication between residents and their loved ones who are unable to visit. Thanks, and stay safe.

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Review from Rhona A (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impressions of Lucton was reassuring being greeted by staff who were positive, pleasant and helpful when we needed that most. It was upsetting that the lockdown happened when Mum had been in Lucton for just 2 weeks, but we had good advice and positive feedback when we were so needing it. The
staff are just how you would like them to be and have been so positive throughout these challenging times.
Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for leaving a positive review. Our team always makes a positive and long-lasting first impression as we want to reassure all family members that their loved ones are in good hands. We are happy to hear that you are satisfied with the quality of care provided at Lucton House as we strive to ensure all of our residents are well cared for and made to feel at home. Thank you, and stay safe.

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Review from L P (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lucton House has been wonderful in their care and attention to residents needs. They provide a lot of activities and try to make Lucton a home from home. They listen to the residents and do their best to accommodate their wishes. I'm more than happy with the care my mother receives and it's a relief
to know she is happy and well cared for.
Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for leaving such a positive review. We create carefully planned activities to ensure the mental and physical wellbeing of each resident. We are thrilled to know that you feel so positive about the level of care we provide for your mother, as she deserves nothing less. Thank you and stay safe.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Lucton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Lucton House is calculated as follows: ( (327 Excellents x 5) + (65 Goods x 4) + (27 Satisfactorys x 3) ) ÷ 419 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lucton House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Teresa

Teresa Dukes

Job Title: Acting Care Home Manager

Theresa is passionate about providing residents and their families with the highest standards of person-centred care to ensure Lucton House feels like a home from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lucton House to verify any information. View our terms and conditions. Lucton House has an Enhanced Service - more info.