Lucton House

8 Long Wood, Bournville, Birmingham B30 1HT
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9.7 112 Reviews
  • Lucton House, Birmingham
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care and support for residential or dementia care needs, then you can be confident that Lucton House is the right choice.

Unlike many other care homes, Lucton House offers the comfort and privacy of forty-nine self-contained flats featuring a lounge area, a bath or shower room, a stylish bedroom and a small kitchenette, although all meals are catered for by the talented chef and kitchen team.

Residents also benefit from a wide range of daily activities and social events, organised by a dedicated activities coordinator ensuring that each day has plenty to keep your mind and body busy.

Staff at Lucton House are kind and caring, but above all, dedicated. Many of the Lucton House team have worked there for a number of years, providing the reassurance of continuity of care and the opportunity for their residents to truly get to know those around them.

Part of the award-winning Gold Care Homes group, Lucton House offers the best of care, in an environment that feels like home. If you are considering care for yourself or a loved one, call the Home Manager, who will be pleased to support you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1350
  • Self-Funded Residential Dementia Care: £1250 – £1350
  • RESPITE Self-Funded Residential Care: £1450 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1550

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Lucton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa Dukes (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • 12 parking space available

Lucton House Reviews (112)

9.7

Lucton House has a Review Score of 9.7 (9.716) out of 10, based on 36 reviews in the last 2 years.
Over all time Lucton House has 112 reviews.

Overall Experience
  • 78
  • 32
  • 2
  • 0
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Date Published
  • 112
  • 8
  • 25
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Reviewer Connection to Lucton House
  • 47
  • 12
  • 9
  • 9
  • 8
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 81-100
Review from Kathleen M (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lucton House has a lovely, homely feel. The staff are always pleasant, always keep me informed if anything is wrong with Mom. Great food, good activities programme. Although my mom likes to stay in her flat, everyone knows her very well.


I feel Mom is well looked after, and I leave knowing she is

being well cared for and safe. Lovely room.
Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your kind comments.

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Review from H K (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone in the home seems very happy. There is always a lovely friendly atmosphere when we go to visit. The staff are very caring and helpful.
Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your feedback.

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Review from S W (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and welcoming on arrival. They speak compassionately to the residents and do a good job in what can be difficult and upsetting circumstances. Unfortunately, there have been occasions when Mum's belongings have gone missing and not recovered - glasses, clothing, towels (all labelled),
however, we do realise that this can happen in all care homes.
Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your feedback, it is appreciated. We advise not only to contact management but also the key-carer, just in case the belongings can be recovered and we are sorry for the inconvenience.

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Review from Allison F (Granddaughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Lucton House to any of my family that need care. The staff are great and do their best to keep the residents happy. I would be happy to live here myself so save me a place!
Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your very kind feedback, it is much appreciated.

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Review from Pamela O (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom has been a resident at Lucton House for about 18 months and she is very happy here, so if she is happy then we, her family, are happy too. There is always plenty of entertainment going on at the home, and bingo is Mom's favourite pastime.


The carers are kind and helpful and is a well-run home.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Fantastic, we are really glad to hear. If you have any ideas or concerns we would love to know. Please keep in touch with management.

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Review from Christine C (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom feels happy and content here. She is well cared for by all the staff. They are very approachable and helpful. I am satisfied with the care she receives.
Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Great Christine, thank you for your excellent feedback. we're glad that you and your mother are happy with the service that we provide.

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Review from J M (Great-grandson of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, kind and considerate. Caring and always uphold the dignity to our loved ones.
Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Fantastic feedback, thank you.

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Review from Trudi H (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so nervous about my Dad going into a permanent care home. However, within days I knew that we had made exactly the right decision and my fears and worries disappeared! My Dad is so well looked after and cared for at Lucton House. He is treated with dignity and as an individual and he has told
me he feels safe and happy. There are days now when I can see a glimmer of Dad before dementia and this makes me so happy. Thank you to everyone at Lucton House.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Dear Trudi,


Thank you for your wonderful review.

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Review from Joan R (Wife of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very supportive including management.
During a difficult situation of moving my husband from another home, the management at Lucton House has been fantastic.
Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Hello & Thank you for your feedback. We're very pleased to hear that you believe our service is excellent and glad you found us helpful during a difficult situation.

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Review from Susan E (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say that all changes that have been implemented by the management, who have led to a massive improvement to Lucton House. It is a lovely place to visit, all the care staff are very friendly and willing to help with any needs of the residents. I have no concerns, only praise for the Lucton
House team.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Dear Susan,


Thank you for your kind review. The change was needed at Lucton House and we are happy you are seeing the difference.


Best wishes.

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Review from T M (Relative of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The welcome into Lucton is genuine from all staff. The choice of food is so appreciated by your residents. I enjoy seeing respect given to my own relative by staff. The approach to residents has sincerity. I have valued the different activities planned for all; difficult with such a mixed group of some
able and some disabled. Keep up the good work with care and energy. Thank you.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Thank you for your review. Happy to hear your thoughts on any improvements you can recommend. Best.

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Review from William H (Son of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In a very short period of time, two weeks to be precise, my mum has become very happy, relaxed and at ease. Mum has dementia and gets confused very quickly especially in surroundings that are unfamiliar, so I had many worries about leaving her to begin with. Mum began to show signs of happiness within
a couple of days. The staff are all angels and the management first class, they all show a massive degree of understanding, patience and care. I can't thank them all enough for making mum smile.
Reply from Alek Radko, Customer Relationship Manager at Lucton House

Dear William,


Thank you for your kind words. Placing loved ones in care homes is always difficult, but you can rest assured we will try our best to ensure your Mum has a pleasant stay with us at Lucton House.


Best.

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Review from J W (Friend of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since visiting a friend in Lucton House I have found all the staff very friendly and helpful.
The staff are very responsive to requests for care and attention.
The friend I visit has settled very well into this caring environment.
Highly recommended.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Dear Reviewer,


Thank you for your kind words. Your comments are appreciated by the staff at Lucton House.

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Review from David S (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are happy with the care received and she is very happy living here. More recently the atmosphere of the home has seemed more positive amongst the staff. One new member has been particularly considerate and caring. The food is always commented on favourably. Room cleanliness could sometimes
be better in all areas.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi David,


Thank you for taking the time to write a review. I will raise your comments regarding the maintenance of the rooms with the Care Home Manager. Glad to hear you’re happy with our service.


Best

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Review from Karen B (Daughter of Resident) published on 12 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum stayed at Lucton House for two years, she thought of it as her home and didn't want to leave but her health deteriorated and required nursing care. The care staff are lovely and often go above and beyond, if mum gets better I would love to bring mum back home to Lucton House.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Dear Karen,


Thank you for your kind review. It was a pleasure looking after your Mum at Lucton, we would gladly welcome her back!


Best.

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Review from Linda J (Daughter of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had a trial week to see if she was ready for a care home. She though the care staff were fabulous, very natural and caring. However, shes's not quite ready for permanent care and is looking forward to being back in her own home, but is well rested and has enjoyed the experience.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi Linda,


Thank you for trialling our care home and your kind words. Should the needs of your mum ever change, please feel free to contact the care manager at Lucton House.

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Review from Carole H (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has needed a great deal of care since coming here. The staff, without exception, have been caring, attentive and professional. Mother considers it home here and doesn't want to ever leave and as family members, we feel she couldn't get better care anywhere else.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi Carole,


Thank you for your kind review. The team at Lucton House are extremely proud of the quality of care they provide.


Happy to discuss any improvement recommendations you may have.

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Review from Carol N (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care my mother has received over the last year. She settled in very easily and always comments on how kind everyone is.
The atmosphere is always warm, homely and upbeat and the staff are all friendly and welcoming. I hope the home will continue to operate in the same
way and keep those qualities which makes this care home stand out from so many others.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi Carol,


Thank you for your kind review.

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Review from Gary T (Son of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been in care for the best part of 3 months and the change has been nothing more than amazing. Both my sister in law and I couldn't be more pleased with the care and attention she receives. I have got to know most of the staff and they all go about their tasks in a thorough and professional
manner.
Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi Gary,


Thank you for your kind review.

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Review from Linda H (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent three weeks in respite at Lucton House. He was not keen to leave his home and not happy to go into respite whilst I was on holiday. It turned out to be a very enjoyable experience for him, the staff and atmosphere of the care home was extremely friendly, could not find fault in anything.


Since

my father has been back in his home, he has felt lonely and insecure and is asking for a full-time place in Lucton house. Hopefully, we will be able to fulfil his wishes and he will be able to spend the last years of his life where he is happy and extremely well looked after.
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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Lucton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Lucton House is calculated as follows: ( (327 Excellents x 5) + (65 Goods x 4) + (27 Satisfactorys x 3) ) ÷ 419 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lucton House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Teresa

Teresa Dukes

Job Title: Acting Care Home Manager

Theresa is passionate about providing residents and their families with the highest standards of person-centred care to ensure Lucton House feels like a home from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lucton House to verify any information. View our terms and conditions. Lucton House has an Enhanced Service - more info.