Lucton House

8 Long Wood, Bournville, Birmingham B30 1HT
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9.7 111 Reviews
  • Lucton House, Birmingham
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care and support for residential or dementia care needs, then you can be confident that Lucton House is the right choice.

Unlike many other care homes, Lucton House offers the comfort and privacy of forty-nine self-contained flats featuring a lounge area, a bath or shower room, a stylish bedroom and a small kitchenette, although all meals are catered for by the talented chef and kitchen team.

Residents also benefit from a wide range of daily activities and social events, organised by a dedicated activities coordinator ensuring that each day has plenty to keep your mind and body busy.

Staff at Lucton House are kind and caring, but above all, dedicated. Many of the Lucton House team have worked there for a number of years, providing the reassurance of continuity of care and the opportunity for their residents to truly get to know those around them.

Part of the award-winning Gold Care Homes group, Lucton House offers the best of care, in an environment that feels like home. If you are considering care for yourself or a loved one, call the Home Manager, who will be pleased to support you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1350
  • Self-Funded Residential Dementia Care: £1250 – £1350
  • RESPITE Self-Funded Residential Care: £1450 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1550

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Lucton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa Dukes (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (27)

Parking

  • 12 parking space available

Lucton House Reviews (111)

Total of 111, showing 61-80
9.7

Lucton House has a Review Score of 9.7 (9.708) out of 10, based on 35 reviews in the last 2 years. Over all time Lucton House has 111 reviews.

Overall Experience

  • 77
  • 32
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Date Published

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Review from Pam H (Niece of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my uncle has only been at Lucton House just over one week, it is difficult to give a balanced view of the home. So far I feel it's a good environment even though my uncle is having difficulties adapting to care home life.

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you very much for reviewing Lucton House. I really appreciate that it is still early days for you to form a full view of the home. Everyone needs a 'settling in period' and I am sure that it won't be long before the team have your uncle feeling like he is perfectly at ease with them and in his new home. Kind regards

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Review from S S (Daughter-in-law of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the way that Lucton House has dealt with the covid19 situation. Mom has been kept safe and well throughout this time. There have been plenty of activities for her, and she is happy. Regular photos have been put on Facebook so that we can see what she is doing and that all
is well. We have not worried about her at all and are grateful for the love and care that has been shown to her.

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you for your wonderful review. I agree the team at Lucton House have done a wonderful job during this very challenging and worrying time. Gold Care Homes are proud to say that Lucton House remained COVID 19 free throughout the lockdown period and remains free, to this date, of the virus. James and the team have certainly 'pulled out all the stops' to ensure the home remained a safe and secure place to be and the number and variety of activities at the home has certainly not lessened during this time. The home remains as vibrant and fun-filled as ever. The team will be really grateful for your positive feedback. Kind regards.

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Review from J P (Sister of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister are happy with the care Lucton House staff give to my sister. I feel I can approach staff with any worries we have both had with recent times. Lucton House are meeting all my sister's needs with regards to her personal hygiene and mental needs.

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you for your 5-star review. I am so pleased to know that all is well with your sister's care and you feel that you are able to speak to the team in the home, as appropriate for you. The Lucton House team do work very hard to ensure that both residents and families have the very best attention, at all times. Kind regards.

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Review from C W (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home! Mom is happy here. We are too knowing she is safe and well cared for. Staff are very friendly and caring, couldn't ask for a better home. Well done Lucton House team!

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you for your review. Well done Lucton House Team, I echo your comments. Kind regards.

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Review from S S (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been very impressed with mom's care during the lockdown which continues now we can visit weekly. Fortunately, my mother seems ignorant to the circumstances at times and is happy most times we visit. Keep up the good work.

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you for your review and your thanks, both are much appreciated. Kind regards.

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Review from R B (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very nice to mom and good to my family and keep mom safe.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Lovely review, thank you, we appreciate the time taken to voice your opinion about our care home - it is much appreciated.

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Review from Shelia R (Niece of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is well cared for at Lucton House, in both physical and mental health way.
She recently had to spend a few days in hospital following her fall and the welcome she received upon her return from both the manager and assistant manager made her feel wanted.
Like many care homes, staffing can
fluctuate and I know she has felt that a certain member of staff's move to another care home has left her a little bereft as she had a good relationship with him.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Hi Shelia, it can be like that when you start to develop a strong bond with the staff members, even so, we're happy that she is enjoying her time with us - Best regards.

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Review from Janet W (Wife of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, all staff and management embrace you an make you feel at ease and are very caring to all. As a visitor, they are so friendly and will do anything to help.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your kind review, addressing our staff. We appreciate the time taken to review us - it's much appreciated.

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Review from R B (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the Lucton House I had a good feeling and boy was I right, the carers are fantastic, good and love from all the staff. The welcome I receive is priceless. All well up to date with mom's wellbeing and could not ask for more.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

What an incredible review, thank you, we truly appreciate your kind feedback - Best regards.

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Review from Denise R (Daughter-in-law of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lucton House is a friendly care home with a fantastic atmosphere and fabulous service, its like a home from home. They have made mum feel very welcome and comfortable and always go the extra mile. Mum feels safe and secure as her eyesight is poor and she loves the food. Mum just feels that more entertainment
could go on but believes this is in place.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your excellent and most kind review. We're humbled that you would say 'home from home', as that is exactly how we want everyone to see our care home - Many thanks.

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Review from Karen R (Niece of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Lucton House for over 2 years. I am extremely happy with the care she receives. I would highly recommend Lucton House.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Hello Karen, we welcome your very kind feedback, many thanks.

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Review from J D (Sister of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days, my sister seems to be safe and happy at Lucton House. The staff are really dedicated and always ready to help with smiles on their faces.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Wonderful, thank you very much for your kind, warm review.

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Review from C H (Wife of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have seen a wonderful transformation in my husband. He is far more talkative and seems a changed man. So pleased and hope to bring him for another holiday break in a few months time. Thanks to your wonderful carers.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Wonderful comment, many thanks!

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Review from Terry W (Son-in-law of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been looked after very well, even in sometimes very trying circumstances (he can be difficult at times).

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

We're glad that Dad is settling well at the home. Thank you for your kind comment - Best Regards

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Review from Sandra M (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom is very happy at Lucton House.
Thank you all for taking such excellent care of her.
You are all wonderful, caring people.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Excellent, it is a pleasure. Thank you for your kind review - Best regards

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Review from Julie Z (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been a resident at Lucton House for almost 2 years, during this time many changes have been implemented which are having a positive impact on the home and residents.
The change in management has made a massive improvement in the overall running of the home.
The majority of staff are extremely
friendly and caring, they treat my mom with kindness and dignity at all times.
They do a fabulous job which I appreciate can be both difficult and challenging at times.
I would like to thank them for making mom smile and for taking the time to make her feel special.
It is rewarding to see her face light up.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Wonderful comment, I'm really glad the new management has exceeded yours and your mother's expectations. Thank you for your kind comment. The staff should all be very proud. Best regards.

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Review from Vickie G (Daughter of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Lucton House we seem to have more of Mum back to her normal self as much as she can be. Lucton House is a very safe, happy and comfortable place for our loved ones to be. Food and accommodation is amazing and the staff are absolutely fabulous. I'll put my name on the list now!

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Great review! Thank you - Kind regards.

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Review from Lynn C (Daughter-in-law of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mother in law receives. Everyone is so friendly and nothing is too much trouble. Personally, I think the care has improved significantly over the last 6 months. I shall be booking my place.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Wonderful! Thank you for your review.

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Review from Jenny K (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring, treated with dignity throughout the home/staff.
Interaction is first class.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your kind comments.

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Review from Kathleen M (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lucton House has a lovely, homely feel. The staff are always pleasant, always keep me informed if anything is wrong with Mom. Great food, good activities programme. Although my mom likes to stay in her flat, everyone knows her very well.


I feel Mom is well looked after, and I leave knowing she is

being well cared for and safe. Lovely room.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your kind comments.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Lucton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Lucton House is calculated as follows: ( (315 Excellents x 5) + (65 Goods x 4) + (27 Satisfactorys x 3) ) ÷ 407 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lucton House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

Teresa

Teresa Dukes

Job Title: Acting Care Home Manager

Theresa is passionate about providing residents and their families with the highest standards of person-centred care to ensure Lucton House feels like a home from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lucton House to verify any information. View our terms and conditions. Lucton House has an Enhanced Service - more info.