Lucton House, Birmingham, West Midlands
Lucton House, Birmingham, West Midlands
Lucton House, Birmingham, West Midlands

Lucton House consists of forty-nine self-contained flats, having been purpose-built to suit the residential care needs of older people while supporting a comfortable lifestyle.

The majority of rooms are en-suite and residents have permanent access to a team of skilled staff, whose abilities as carers remain up-to-date with modern developments thanks to a robust company training programme.

Group: Gold Care Homes

Person in charge: Emma Cuttress (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 47

Shared Rooms: 2

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Wheelchair access • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

12 parking space available

Latest Care Quality Commission* Report on Lucton House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Lucton House has a Review Score of 9.4 (9.382)

The Review Score of 9.4 (maximum of 10) for Lucton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Lucton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Lucton House is calculated as follows: ( (120 Excellents x 5) + (84 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 216 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.882 Points relating to the number of positive Reviews for Lucton House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.2 Target = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lucton House?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lucton House

  • Daughter of Resident/Service User
    13
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1

Mam came to the home in May 2017. I have found the staff to be very helpful and caring. I visit approx 5 times a week and my sister too, we arrive at different times and have always found the home spotlessly clean. The food is very good, my mum's accommodation is excellent. The place feels very homely and family orientated. My mam is in excellent hands and that gives me and the family great peace of mind. Nothing is too much trouble for anyone at the home; great place.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother entered Lucton House in March 2017 from sheltered accommodation and since then her health, appetite and whole demeanour has improved. She has been diagnosed with dementia but fortunately, at the moment it is not too far advanced.
I find the staff on the whole very caring and the food very good, mom is encouraged at all times to enjoy her meals and to take part in any activities going on in the lounge.
The management are always on hand to deal with any queries and the activities coordinator is excellent at her job.
Mom is very happy there and very much hope she will continue to be so.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father spent three weeks in respite at Lucton House. He was not keen to leave his home and not happy to go into respite whilst I was on holiday. It turned out to be a very enjoyable experience for him, the staff and atmosphere of the care home was extremely friendly, could not find fault in anything.

Since my father has been back in his home, he has felt lonely and insecure and is asking for a full-time place in Lucton house. Hopefully, we will be able to fulfil his wishes and he will be able to spend the last years of his life where he is happy and extremely well looked after.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm really pleased with the level of care. Residents needs we consider first and foremost. Staff are consistent. They are friendly, open and hard working.
Always feel welcome.
The home never smells unhygienic.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have visited my mum many times since she joined all the other elderly people at Lucton House in May and always find all members of staff cheerful, caring and compassionate. She always looks lovely showing that a lot of care has gone into picking her daily outfit, they are aware how awkward she can be about eating! And they never have a cross word to say about her. We wanted "our mom" to go somewhere where she had 24hour care and would be happy for the last years of her life - we definitely found it.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My first impression of Lucton House was very positive. The staff are so friendly and always willing to help. I was most impressed with my mother's living accommodation. The staff do activities on a daily basis and I find they treat the residents with care and compassion. I don't think there could be anywhere else that compares. I'm very happy that my mother is fortunate enough to have been allocated Lucton House. Such a lovely atmosphere and residents are treated really well.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother finally began to admit to needing help and company, which we had been aware of for some time. Lucton House was ideal for her as the residents have their own faltlet which means an element of individuality, independence and privacy is maintained whilst the cleaning, washing and cooking responsibility is removed. The staff are very friendly, the food is excellent and after 3 weeks we saw a more relaxed attitude in her. There has been a gentle encouragement to join in activities and gradually this is happening. The staff are very approachable and reassuring so it is easy to discuss any problems which naturally arises as this is as much a new experience for family as well as mum.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is a resident at Lucton House, whenever I visit him I get a warm welcome from all the staff from domestic cleaners to management. Lucton House is warm and friendly. My father is well looked after with good food, kept warm and bathed. Everyone works very hard to keep all the residents happy and entertained. I am happy for my father to be at Lucton House in his final years.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Overall very good quality care, patient and encouraging towards my Mum who has very limited mobility and vascular dementia. Knowing that Mum is safe and well looked after puts my mind at rest. This has relieved the stress I was experiencing when she was living at home without 24-hour care. Most of the staff are pleasant, kind and dedicated to caring for the residents.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care and service my mother receives is first class. Nothing is too much trouble, the staff are very friendly. The room and home are kept to a very high standard.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am overall happy with the situation, however, I would like to be informed if my uncle has a visit from a nurse or doctor that I haven't organised. It would be nice for my uncle to get more exercise, help with walking daily. I think, would make him stronger to be able to walk on his own with a zimmer, he is lazy and needs persuading which makes it more difficult at times. A separate phone number for the carers office would be helpful at the weekends, it's very difficult to get through?

How likely would you be to recommend Lucton House? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Overall very pleased. Staff are always pleasant and helpful. Very clean care home and recently refurbished. Always can see a district nurse, optician, hearing aid specialist when needed. Plenty to eat and drink.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care staff are on the whole very good at their job, although we have our favourites. The food is very good, but could do with more variety. The communal areas looking very nice after re-decorating, the individual flats could do with the same makeover.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Most of the time staff are approachable and friendly, however there have been occasions when we have not been acknowledged and the staff have not appeared to be pro-activity engaging with residents.
We have felt able to raise concerns with senior staff who have responded appropriately. My mother loves her room and the food. We would welcome staff providing more encouragement to my mother to engage more with other residents especially when her mood is low.

How likely would you be to recommend Lucton House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is warm, comfortable, safe and friendly. Like one big happy family nothing is too much trouble and good. Communication with everyone. Altogether one very excellent home.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle has been a resident of Lucton House for 5 and a half years and in that time his health care has been well attended, his general care very good and he is happy.
Activities are held on a daily basis for those who want to take part.
It is a happy place to visit.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum arrived at Lucton House early December 2015. It took a while to settle in as she moved from living alone in a small village to bustling Lucton. Her flat is spacious and cozy and with her own bits and bobs around, feels like home. The home is in the process of being decorated in the communal areas (love the new art on the wall), which is a great improvement. I hope this will include the outside areas as this definitely needs a little TLC. Both the office staff and the care staff have been great, so far Mum has needed the doctor, dentist, chiropodist and hairdresser, all organised by staff. Mum especially enjoys the activity sessions that are held weekday mornings and afternoons. The most important point is I feel Mum is happy, safe and well looked after.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother moved into Lucton House following a series of hospital visits. When she had returned to her flat each time she was unable to cope at home even with a care package and became frightened to be at home. Since moving into Lucton House her health has improved tremendously and she has regained her confidence in herself. She is looked after extremely well by the staff. The manager is superb. She is approachable and will go out of her way to make sure that any requests are dealt with as soon as possible even if it means dealing with it personally. My mother feels safe, well cared for and happy since she moved in and her health has improved.

How likely would you be to recommend Lucton House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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