Manor House, Birmingham, West Midlands
Manor House, Birmingham, West Midlands
Manor House, Birmingham, West Midlands

Manor House offers an ideal environment for long-term care needs, purpose-built and with thirty-five bedrooms all well suited to those with mobility issues.

A versatile care team includes talented and hardworking professionals, who respect the privacy and dignity of residents and support an active and interesting lifestyle. The home adheres to all regulatory and health and safety requirements.

Group: Gold Care Homes

Person in charge: James Morris (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 37

Rooms with ensuite WC: 37

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

09 parking space available

Latest Care Quality Commission* Report on Manor House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Manor House has a Review Score of 9.6 (9.550)

The Review Score of 9.6 (maximum of 10) for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Manor House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.55 for Manor House is calculated as follows: ( (206 Excellents x 5) + (87 Goods x 4) + (29 Satisfactorys x 3) ) ÷ 322 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Manor House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manor House?

  • Extremely LIKELY
    22
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manor House

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

A supportive team that provides the highest standard of care with friendliness, kindness and endless smiles. They offer an array of stimulating and interesting activities for their residents, who I have only ever seen being treated with dignity and respect. After the initial sadness and realisation of my nan needing to go into residential care. I couldn't have asked for her to be placed anywhere better. She is happy and calls this place home.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This care home has given us nothing but peace of mind, our mom is so loved and well looked after by the staff. We all visit our mom very often and none of us ever have a bad word to say. We are kept in the loop if mom needs the doctor or has had a fall, which is now hardly ever, we can now enjoy quality time with mom. Thank you, Manor House.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall very happy with the care that mother receives and the kindness and attention of all carers.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

A very informative review. Seems nothing is too much for them. Very helpful answering all your queries.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very pleased with all aspects of care and attention that the staff give to all the residents.
My mother is very happy here in the environment.
As a family, we have no concerns regarding her care.
In fact, mum relates to it all as a holiday!!
Staff are excellent.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff always kind and caring.
Nothing is too much trouble.
More activities required but this is being addressed.
Very happy to recommend Manor House.
Leadership in the manager appears strong.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mom is happy at Manor House and all the staff take good care of her.
Any issues we have the management team listen and address them.
Keep up the good work!

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

This is a wonderful home, very caring throughout.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have been to Manor House on numerous occasions to see some of the residents who used to live in the same sheltered accommodation. They all seem very happy with the care there receiving at Manor House. They are enjoying the Summer menu and also enjoying the recent entertainment, they had Gaynor in last week and have had a chippy supper this week.

How likely would you be to recommend Manor House? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My aunt has recently been in hospital following a fall, then needing 24 hour care, Manor House was highly recommended by an ex member of staff who retired. We followed up the recommendation finding Manor house to be suitable for my aunts needs. We have found the settling in period a stress-free and comforting experience. We look forward to my aunt enjoying many years here. Thank you to all the staff at Manor House.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I can't fault staff especially carers, nothing is too much trouble for them and they are always kind, helpful and caring. The only issue the family has is the one resident who has a problem with personal hygiene.This matter has been brought to the managers attention but unfortunately has not been resolved. He advises us that they are unable to force the resident to wash, have a bath or change their clothes.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

We have found the home to be excellent in all respects. My nan is well cared for and happy living at The Manor House.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found The Manor House to be excellent in all respects. I know my mother-in-law is happy, safe and well cared for which gives me peace of mind.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Manor House for 5 and a half years and I have no complaints. The staff are excellent and always friendly. They are committed to ensuring my mothers welfare, and as she has recently deteriorated, they have respect and patience to help her. The facilities are excellent and my mother has always enjoyed the food.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am quite pleased with the way my sister is cared for, she can be very awkward but the staff are caring and humour her very well. Whenever I visit I am made welcome and the premises are always clean and tidy. I am kept well informed of all situations.

How likely would you be to recommend Manor House? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As soon as we entered the Manor House we were impressed. We had been looking for a home for our mother (who has vascular dementia) for some months and this home stood out. It is bright, clean and has a calming atmosphere. The residents appear happy and contented. The staff are very helpful and obviously well liked by the residents. The management team couldn't have done more to help our mother settle in and they involved us at a time that was difficult for us.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

General experience has been very positive. My mother, aged 98, has grown to accept and generally enjoy life at Manor House. Carers are respectful and committed staff, at times, appear under greater pressure now than 12 months ago but that could be due to illness (absenteeism) or even just a perception that is not a true reflection. Staff are excellent overall and, importantly, do not speak to my mother (an intelligent woman) in a disrespectful way. My only main concern is the freedom that the owners possess to increase fees at will. Some 8% in 2015, some 5% this year, which will very soon render my mother's residence impossible to fund. This is my greatest concern.

How likely would you be to recommend Manor House? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The staff are very good here and they help me when I need help.
The manager always comes to see how I am.
The food is nice here.
I can participate in planning my care.
I am really happy here.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a new resident and I am happy her. I have met some new friends. The staff are very nice and helpful.

How likely would you be to recommend Manor House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very friendly and helpful. Good food.

How likely would you be to recommend Manor House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care and attention given to my mother has been outstanding. The management and staff are excellent and really made my mother feel at home when she went into their care. They gave us all the help we needed in order to move my mother. It was nice to see my mother interacting with other residents, but still having some independence and also an excellent level of care from the staff. I have no concerns whatsoever of my mother living at The Manor House. I congratulate the on an outstanding home.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot express enough how happy our family are with mum being resident here. I've been in enough of these establishments to recognise the significant difference this establishment provides: residents wearing their own clothes, not just sitting them in front of the TV, interaction between staff and residents; there's always something going on whenever you drop by to visit - which you're able to anytime (other than mealtimes). Mum has made vast improvement in how she looks - she looks better and brighter, her skin is a lot better, the food is lovely and she's eating well and most importantly - she's happy. Even other relatives that have visited have said what a lovely place she's in and we're all content with that.

I'm currently living overseas and mum moved in about a month before I left. I cannot express enough how helpful the manager has being in helping me communicate with mum via email (and hopefully in the future, Skype). I can email the manager regularly and he prints and passes the messages on to mum and in turn he senst a reply to me with a photograph - this is the sort of service, care, consideration and peace of mind families want and although I miss mum desperately, I am completely comfortable with the care mum is receiving.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find everything excellent for my own needs. The staff all work hard and are dedicated and committed to the residents. Christmas was excellent, much better than previous years, more families got involved too. I enjoy living at Manor House and I would highly recommend the home and staff.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have lived at the Manor House for over a year and a half and I am really happy here. The improvements of the home over the last few months have been great and we are all happy. We have new activities in the home and it's a happy place to live.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Mom seems content and the family are happy with the service provided.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Along with my sisters I led the search for a suitable home for my Mom over a 2 month period in and around the B74 area. I was beginning to run out of hope after being bombarded with jargon, reasons why I could not find what I was looking for, told that I would have to pay fortunes on top of statutory payments if I wanted to achieve any where near what I was looking for, on top of hope running out so was time as Mom was in a NHS bed in another home so I was under pressure from all sides. I went to see 20 plus homes of varying degrees but if I had gone to this one first then I would not have needed to go to another, so if this is the rough location you are looking for then go here first. Firstly it is a purpose built building rather than a converted [and usually extended] Victorian House. The staff are highly trained not just in looking after the residents, that's obvious, but also looking after Mom or Dads family who have been tasked with making them happy at a more than value for money price. I took the view that if they look after Mom like they looked after me then I wanted her to live there. Firstly someone came out to assess my Mom even though paperwork etc was not complete and treated Mom as if she was her own, then I met with the manager who explained everything I needed to know in plain language, kept me fully informed on where we were at all stages, kept the room open whilst I struggled to make a decision, then someone else got involved who handled the money side of things to tailor a package and then to top it off they all came together stating that they wanted Mom in there and would do all they could to make it happen ,and they did. If you are in the middle of the same search I know how difficult it is to understand the process, find somewhere that is often the last place Mom or Dad will sleep, and find somewhere that will make them happy. One month in I am thinking of reserving a room there for me for 20 years time, call me if you would like more detail.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

l would like to thank the manager and all the staff at the Manor House for all their hard work and help last week with the transfer from one flat to another for my daughter. A member of staff painted all the lounge for her and did a wonderful job, also helped me and my brother to move all the furniture downstairs, her move went well, thank you all again,
Also we now have a new manager at the Manor House and l must say that he listens to all your comments, changes are being made but you can see how the residents are enjoying there time at the Manor House it so relaxed when you walk in and nothing to much trouble and there's a lovely atmosphere.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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