Manor House

1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL
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9.9 101 Reviews
  • Manor House, Birmingham
Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives.

The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility.

The Care Quality Commission have rated the staff as offering a very caring service, which is responsive and attentive to all users and believes that the service extremely is well-led, in all other categories Manor House was rated 'Good'.

The versatile care team are talented and hardworking professionals, who respect the privacy and dignity of residents and support everyone to enjoy an active and interesting lifestyle. Located 30 minutes travel from the famous Bullring, transport links to the home are good.

'It’s what’s inside that counts' is true of all Gold Care Homes' and what people love about The Manor House. The Care team and the other support teams are the heart of the business. The Manor House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

Residents also benefit from:

-        Generous en-suite bedrooms
-      Large conservatory facing the garden
-      Garden and patio area
-      Open plan lounge, library and dining room
-      Stair lift and lift to all floors
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Manor House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Harris (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Anytime, except protected meal times, meal times are:
    13:00-14:00
    17:00-18:00
    Relatives welcomed to dine with residents during meal times.

Parking

  • 09 free parking space available

Manor House Reviews (101)

9.9

Manor House has a Review Score of 9.9 (9.911) out of 10, based on 15 reviews in the last 2 years.
Over all time Manor House has 101 reviews.

Overall Experience
  • 84
  • 15
  • 2
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Date Published
  • 101
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  • 9
  • 15
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Reviewer Connection to Manor House
  • 35
  • 18
  • 8
  • 7
  • 7
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  • 2
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  • 1
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Total of 101, showing 21-40
Review from Riccardo G (Son of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are always so polite and willing to help. They always try to get Mum involved in activities. Management is very good too.
They have all managed to make Mum feel at ease and comfortable.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for taking the time to leave us such a lovely review and for your positive comments about our home and recognition of the team at Manor House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from S S (Son of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about the level of care and compassion shown by everyone at Manor House.
My mother has lived at Manor House for nearly twelve months and I have been impressed at all aspects of the care since the very first day.
No matter who you speak to you always receive a warm welcome
and all the staff wear smiles.
Where queries/questions have been raised a full timely response is always received.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for taking the time to write your lovely review of Manor House. Our staff takes great care and respect when providing care for our residents and it's so lovely to read such lovely comments, which I shall be sure to share with them.

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Review from Susan P (Niece of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I very much appreciate the care and attention given to my aunt. We know only too well that my aunt can be difficult (due to her history of being in care for most of her life) but the home has been very tolerant and caring during all of that time. We have had our challenges with my aunt, it seems a long
list but the home through patience and understanding has resolved the issues, sure there are some still outstanding but we will get there. I used to visit regularly but have recently been ill and have not been able to visit personally but have kept in regular contact. In spite of that, I have full confidence in the home in the care of my aunt.
Thanks.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for your lovely comments about our home and team. We are pleased to hear your aunt is happy at the home. The care and services we deliver as a team to our residents and families is extremely important to us. We wish you the quickest recovery.
Your feedback will be shared with the team.

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Review from M V (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding the right care home for a loved one is daunting, particularly when they are fiercely independent-even though they're ninety!
When I read about Manor House, my arms tingled, a visit confirmed that this was the right place for my mother.
The team are exceptional. Each and every one of them will
do whatever is necessary to ensure the well-being of those in their care. At the same time, they encourage residents to be as independent as possible, gently supporting them when necessary. All this with smiles.
The management team are excellent, keeping families well informed and chasing support services when necessary.
All I can do is say a huge thank you to everyone. My mother couldn't be in a better place.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for taking out the time to give us an exceptional review. We are here to provide the best care for all our residents, through good communication, exceptional care and good teamwork. I will pass on your positive review to the team at Manor House.

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Review from K K (Son of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring and compassionate staff who look after Mom.
Rooms are clean and tidy.
Everyone that works there is really helpful, and I'm always kept up to date with Mom's medication and well-being.
Gives me the peace of mind I need.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your Mum is receiving such great care at Manor House and will pass on your kind comments to the whole team.

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Review from A D (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superb care 24 hours per day. Plenty of activities for residents and families to do and join in. Good food, accommodation and very caring staff. Would recommend it to anyone looking for a care home for their family member.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for leaving us such a fantastic review! We're thrilled to hear your feedback on Manor House and how well your parent is doing here. The whole team strives to ensure this is a home-from-home for all our residents, and it is great when we hear we are succeeding in that! I will pass on your kind comments to the whole team.

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Review from Mike B (Nephew of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor House and all their staff have been most caring and helpful looking after my Aunt, making her comfortable and happy.
I couldn't have wished for a better home and would thoroughly recommend them.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

At Manor House, our priority is to ensure every resident is treated with the respect and dignity they deserve, with the right level of care and attention for the individual's needs. We are delighted both you, and your aunt appreciates our team efforts and we are so very grateful for your kind words and recommendation. We shall pass on your lovely comments to the whole team at Manor House.

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Review from G T (Next of Kin) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care at Manor House is second to none and the teamwork is excellent. The management team is always there to support you with any questions or concerns. When I was at Manor House to see my dad's friend, I watched how lovely the team were to the residents and how well they treat them with
a lot of respect and care. I absolutely recommend Manor House to anyone who's looking for care.
Reply from Roksana Senanayake, Senior Customer Relations Manager West Midlands at Manor House

Thank you for taking the time to leave us such a lovely review and for your positive comments about our home and recognition of the team at Manor House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Jennifer H (Resident) assisted by family/friend published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's nice here because when the nurses come in they have a natter with me. I like going to do the activities. The food is wonderful. We laugh quite a lot. Staff are respectful. I feel at home in my room, I have my own things around me. Nurses come in often to check on me. My tablets are given to me
when I need them. Other residents are nice to talk to and I have made some new friends here. I am happy here.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for taking the time to write your lovely review of Manor House. Our staff takes great care and respect when providing care for our residents and it's so lovely to read such lovely comments, which I shall be sure to share with them.
Kindest regards!

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Review from W D (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor House Care Home is a welcoming home, Mom has settled really well. Staff are friendly and always cheerful. I am kept up to date with Mom's care and professionalism. There are plenty of activities for Mom and she is always encouraged to take part. Staff make family feel incredibly welcome and involve
us in activities and events. Staff treat Mom with respect and they are always considerate of Mom's needs. Mom is safe.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your mother and that you and your family were fully supported too. Our staff takes great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day.
I will personally ensure that the team is aware of your comments and feedback.
Kindest Regards!

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Review from K J (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manor House Care Home is a credit to Gold Care Homes. Ever since my mother came to the home, she has been treated with dignity and respect and I will say, love, from the staff at the manor. Mom was a lonely lady after the death of my father and she lost her way. With the home's support, she now
enjoys life again. The manager and her team are a credit to the care sector. Thank you, to you all.
Reply from Roksana Senanayake, Senior Customer Relations Manager West Midlands at Manor House

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference in the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.

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Review from Sarah P (Niece of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt lived at the Manor House Care home for 18 years until she was nearly 99 years old.
Throughout this time she has always been well cared for and extremely happy here. As she had no family living nearby, many of the staff became like family to her. She enjoyed their company and joined in with
many of the activities provided.
Even when she was very old and frail and could barely leave her room, she continued to receive excellent care at all times, and the staff kept her distant family in the picture at all times.
Thank you to all the Manor House staff for the wonderful work you do, you are much appreciated.
Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Many thanks for taking the time to leave us a review, especially in light of your aunt's recent passing. The team at Manor House is delighted with your comments and feels equally just as proud to have been given the opportunity to care for your aunt during the last 18 years. We all wish you well for the future and thank you again for your kind words.

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Review from V C (Friend of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been treated very courteously by the staff and all her needs have been met. I have found that the staff have been very prompt at answering the phone and giving me-up-dates on my friend's health and activities she may have participated in.
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Review from A K (Resident) assisted by family/friend published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't speak for other people but I am very satisfied with my care and accommodation. I can't praise the staff enough for the care they give me. I enjoy all the activities and the staff work hard to get everyone involved. The food is delicious and always freshly prepared. The managers are very understanding
and approachable, and my room is warm and comfortable. Personally I can't speak highly enough of Manor House.
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Review from Bob N (Friend of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 3 or 4 visits to visit a friend, I am very impressed with the overall decoration, tidiness, cleanliness and staff services, friendliness and performances. I wonder if residents are helped with food if they are unable to feed themselves, but am sure this is regularly addressed.
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Review from Anthea P (Daughter of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has only been here for 5 weeks. It was a difficult step to take but I am so glad my sister and I did. The care my dad is receiving is excellent. All the staff are kind, friendly and obviously enjoy the wonderful service they are providing. I have peace of mind because I know my dad is safe. Thank
you.
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Review from C B (Daughter of Resident) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been a resident for just over a year. She was very poorly when she arrived but with the love, care and attention the lovely staff have given her I am now looking forward to our day trips out when the weather gets warmer.
She feels safe, loves having the company of the staff and enjoys taking
part in all the activities they provide. She is treated with dignity and respect and they have a genuine affection for Mom which is lovely to see.
Mom's flat is a real home from home, always warm and very comfortable, giving her the right level of independence, care and company.
Mom is very happy here and I cannot thank the staff enough for their hard work and commitment to ensuring Mom is happy and cared for.
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Review from L H (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom is a resident here at Manor House. Mom arrived at Manor House June 202. The staff are lovely and nothing is too much trouble. Mom is well looked after even though she does not want to leave her room. The home is clean modern and the rooms are more than adequate. Looking forward to the summer
to sit with mom in the lovely garden.
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Review from R D (Niece of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Manor House since July 2020.
It has not been easy due to covid restrictions but I know the staff worked really hard to keep all the residents and themselves safe.
Auntie is kept warm, well fed and comfortable and says she would not like to be anywhere else.
Thank you
to all the staff.
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Review from Doug H (Son of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff made visiting, very easy and pleasurable. They took care with gifts entrusted to them and were very welcoming and friendly. The visit was requested at the last minute but the staff were able to accommodate my request for the time I required.
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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for Manor House is calculated as follows: ( (164 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Sarah

Sarah Harris

Job Title: Care Home Manager Joined: 2012

Sarah is the Home Manager for Manor House Residential Home in Birmingham; she has recently completed her QCF level 5 in Leadership and Management, and recently signed up to complete an online BSL course, closing the gap on communication so that she can provide a great service to all present and future residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor House to verify any information. View our terms and conditions. Manor House has an Enhanced Service - more info.