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Manor House

1 Amblecote Avenue, Kingstanding, Birmingham, West Midlands B44 9AL
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The staff are brilliant, so caring and all my mom does is smileJ N(Daughter of Resident/Service User)
Manor House, Birmingham
Superb care 24 hours per day.A D(Daughter of Resident/Service User)
Manor House, Birmingham
The food provided is of a high standard and a choice is always available.T C(Son of Resident/Service User)
Manor House, Birmingham

Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives.

The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility.

The Care Quality Commission have rated the staff as offering a very caring service, which...  

Care Provided by Manor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,350
Residential Dementia CareFrom £1,350From £1,350

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Manor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah Harris (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (37)
  • Single Rooms with ensuite Wet Room (19)

Visiting

  • Anytime, except protected meal times, meal times are: 13:00-14:00 17:00-18:00 Relatives welcomed to dine with residents during meal times.

Parking

  • 09 free parking space available

Manor House Reviews (115)

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9.9

Manor House has a Review Score of 9.9 (9.853) out of 10, based on 25 reviews in the last 2 years. Over all time Manor House has 115 reviews.

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Showing 115 reviews matching selected criteria
Review from A D (Daughter of Resident) published on 15 February 2023 Submitted via Website
Overall Experience

Superb care 24 hours per day. Plenty of activities for residents and families to do and join in. Good food, accommodation and very caring staff. Would recommend it to anyone looking for a care home for their family member.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for leaving us such a fantastic review! We're thrilled to hear your feedback on Manor House and how well your parent is doing here. The whole team strives to ensure this is a home-from-home for all our residents, and it is great when we hear we are succeeding in that! I will pass on your kind comments to the whole team.

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Review from Mike B (Nephew of Resident) published on 22 December 2022 Submitted via Website
Overall Experience
Manor House and all their staff have been most caring and helpful looking after my Aunt, making her comfortable and happy.

I couldn't have wished for a better home and would thoroughly recommend them.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

At Manor House, our priority is to ensure every resident is treated with the respect and dignity they deserve, with the right level of care and attention for the individual's needs. We are delighted both you, and your aunt appreciates our team efforts and we are so very grateful for your kind words and recommendation. We shall pass on your lovely comments to the whole team at Manor House.

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Review from G T (Next of Kin) published on 13 December 2022 Submitted via Website
Overall Experience

The standard of care at Manor House is second to none and the teamwork is excellent. The management team is always there to support you with any questions or concerns. When I was at Manor House to see my dad's friend, I watched how lovely the team were to the residents and how well they treat them with a lot of respect and care. I absolutely recommend Manor House to anyone who's looking for care.

Reply from Roksana Senanayake, Senior Customer Relations Manager West Midlands at Manor House

Thank you for taking the time to leave us such a lovely review and for your positive comments about our home and recognition of the team at Manor House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Jennifer H (Resident / Service User) published on 7 December 2022 Submitted via Postal Card
Overall Experience

It's nice here because when the nurses come in they have a natter with me. I like going to do the activities. The food is wonderful. We laugh quite a lot. Staff are respectful. I feel at home in my room, I have my own things around me. Nurses come in often to check on me. My tablets are given to me when I need them. Other residents are nice to talk to and I have made some new friends here. I am happy here.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House
Thank you for taking the time to write your lovely review of Manor House. Our staff takes great care and respect when providing care for our residents and it's so lovely to read such lovely comments, which I shall be sure to share with them.

Kindest regards!

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Review from W D (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card
Overall Experience

Manor House Care Home is a welcoming home, Mom has settled really well. Staff are friendly and always cheerful. I am kept up to date with Mom's care and professionalism. There are plenty of activities for Mom and she is always encouraged to take part. Staff make family feel incredibly welcome and involve us in activities and events. Staff treat Mom with respect and they are always considerate of Mom's needs. Mom is safe.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your mother and that you and your family were fully supported too. Our staff takes great care and respect when providing support for all...  

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Review from K J (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card
Overall Experience

The Manor House Care Home is a credit to Gold Care Homes. Ever since my mother came to the home, she has been treated with dignity and respect and I will say, love, from the staff at the manor. Mom was a lonely lady after the death of my father and she lost her way. With the home's support, she now enjoys life again. The manager and her team are a credit to the care sector. Thank you, to you all.

Reply from Roksana Senanayake, Senior Customer Relations Manager West Midlands at Manor House

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference in the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.

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Review from Sarah P (Niece of Resident) published on 15 November 2022 Submitted via Website
Overall Experience
My aunt lived at the Manor House Care home for 18 years until she was nearly 99 years old.
Throughout this time she has always been well cared for and extremely happy here. As she had no family living nearby, many of the staff became like family to her. She enjoyed their company and joined in with many of the activities provided.
Even when she was very old and frail and could barely leave her room, she continued to receive excellent care at all times, and the staff kept her distant family in the picture at all times.

Thank you to all the Manor House staff for the wonderful work you do, you are much appreciated.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Many thanks for taking the time to leave us a review, especially in light of your aunt's recent passing. The team at Manor House is delighted with your comments and feels equally just as proud to have been given the opportunity to care for your aunt during the last 18 years. We all wish you well for the future and thank you again for your kind words.

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Review from V C (Friend of Resident) published on 28 June 2022 Submitted via Postal Card
Overall Experience

My friend has been treated very courteously by the staff and all her needs have been met. I have found that the staff have been very prompt at answering the phone and giving me-up-dates on my friend's health and activities she may have participated in.

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Review from A K (Resident / Service User) published on 28 June 2022 Submitted via Postal Card
Overall Experience

I can't speak for other people but I am very satisfied with my care and accommodation. I can't praise the staff enough for the care they give me. I enjoy all the activities and the staff work hard to get everyone involved. The food is delicious and always freshly prepared. The managers are very understanding and approachable, and my room is warm and comfortable. Personally I can't speak highly enough of Manor House.

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Review from Bob N (Friend of Resident) published on 28 June 2022 Submitted via Postal Card
Overall Experience

After 3 or 4 visits to visit a friend, I am very impressed with the overall decoration, tidiness, cleanliness and staff services, friendliness and performances. I wonder if residents are helped with food if they are unable to feed themselves, but am sure this is regularly addressed.

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Review from Anthea P (Daughter of Resident) published on 13 April 2022 Submitted via Postal Card
Overall Experience

My dad has only been here for 5 weeks. It was a difficult step to take but I am so glad my sister and I did. The care my dad is receiving is excellent. All the staff are kind, friendly and obviously enjoy the wonderful service they are providing. I have peace of mind because I know my dad is safe. Thank you.

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Review from C B (Daughter of Resident) published on 24 March 2022 Submitted via Website
Overall Experience
Mom has been a resident for just over a year. She was very poorly when she arrived but with the love, care and attention the lovely staff have given her I am now looking forward to our day trips out when the weather gets warmer.
She feels safe, loves having the company of the staff and enjoys taking part in all the activities they provide. She is treated with dignity and respect and they have a genuine affection for Mom which is lovely to see.
Mom's flat is a real home from home, always warm and very comfortable, giving her the right level of independence, care and company.

Mom is very happy here and I cannot thank the staff enough for their hard work and commitment to ensuring Mom is happy and cared for.

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Review from L H (Daughter of Resident) published on 7 March 2022 Submitted via Website
Overall Experience

My mom is a resident here at Manor House. Mom arrived at Manor House June 202. The staff are lovely and nothing is too much trouble. Mom is well looked after even though she does not want to leave her room. The home is clean modern and the rooms are more than adequate. Looking forward to the summer to sit with mom in the lovely garden.

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Review from Doug H (Son of Resident) published on 22 February 2022 Submitted via Website
Overall Experience

The staff made visiting, very easy and pleasurable. They took care with gifts entrusted to them and were very welcoming and friendly. The visit was requested at the last minute but the staff were able to accommodate my request for the time I required.

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Review from Jean G (Niece of Resident) published on 22 February 2022 Submitted via Website
Overall Experience
A brilliantly patient team. Very caring and understanding staff. I know that my aunt is in good hands and that she is safe at all times.
She can be trying at times but they are great with her.
This is the second member of my family who has experienced the excellent care provided by Manor House.

Although she is bit of a loner, the team are always encouraging her to take part in the activities.

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Review from Deb B (Niece of Resident) published on 18 June 2021 Submitted via Website
Overall Experience

My aunt has been a resident at Manor House for over 5 years now and has just celebrated her 90th birthday. At first, she was reluctant to leave her own home but if you asked her today she would say, I wish I had come to live here sooner.

She feels safe and loved. She is provided with the right amount of independence to ensure she feels valued and listened to. She is treated with dignity and respect by all of the staff, and they hold a genuine affection for her. It is evident that the service they provide is based on good values and principles.

Manor House’s jewel in the crown without a doubt is their exceptionally committed staff and I have always found them to be genuine, authentic, caring and accommodating.

A huge thank you to all the staff at Manor House for caring and loving my aunt as much as you do.

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Review from Sheila B (Niece of Resident) published on 10 March 2021 Submitted via Website
Overall Experience

My aunt resided there for 2 years. The manager and all her staff were second to none. All staff were pleasant and helpful. They cared for my aunt with respect, cheerfulness and dignity right up until she passed away. I was very grateful they were there at her end and as loving as always. Thank you is all I can say and carry on the good work.

Reply from Jemar Legister, Marketing Associate at Manor House

Hi, thank you for taking the time out to leave such a positive review. We want to pass on our deepest condolences for the passing of your aunt. The team at Manor House is always helpful and ready to assist all those in need of help. The hardworking team provides exceptional quality of care to all...  

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Review from Carole H (Daughter of Resident) published on 29 January 2021 Submitted via Postal Card
Overall Experience

From the moment I rang to enquire, the home administrator was so amazing, friendly and honest. When we arrived we felt really safe and comfortable. Mum has been looked after so well and I really appreciate all that the staff have done for her. I did enjoy my chat with the activities coordinator too. Thank you and wish you all a really Merry Xmas and a "Covid Free" New Year.

Reply from Sym Jaj, Senior Marketing Executive at Manor House
Thank you for taking the time to leave such a great review. It's amazing to hear that you felt reassured by our processes and passionate team. We hope that your mum continues to thrive in the care of our fantastic team.

Wishing you good health and stay safe.

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Review from Gary W (Son of Resident) published on 12 January 2021 Submitted via Website
Overall Experience

My mother has dementia and is also deaf, it was important for the family to select a care home who would cater to her special need. Manor House not only treats her with the utmost respect but they also respect her right to still make choices for herself. We feel this is so important for her as she has always been a strong and in control person. This year has been so challenging for the staff. I have been in no doubt that the residents safety and care has been the highest priority. We are so grateful to know my mother is receiving the best care and attention, especially when we were unable to visit. Yesterday I was able to visit her properly in the same room since the beginning of March. Thanks to the new system of rapid COVID testing.

Reply from Jemar Legister, Marketing Associate at Manor House

Thank you for taking the time to leave such a positive review. We are extremely proud to know that you are satisfied with your mother’s stay with us. You can rest assured that our kind and hardworking team continue to do their utmost to ensure the high-quality care standards are always maintained....  

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Review from K P (Next of Kin) published on 27 October 2020 Submitted via Website
Overall Experience

Staff are always supportive and helpful. They are quick to offer helpful advice. Throughout the ongoing crisis, they have been very supportive of residents and family in making everyone stays connected and safe.

Reply from Sym Jaj, Senior Marketing Executive at Manor House

Thank you for leaving us such a strong review. It's wonderful when our teams are commended for their exceptional work.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 December 2017
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 21 August 2026

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.

News (23) & Events (0)

News
  • 14 Aug 2026

    On 7th July, Manor House Care Home marked World Chocolate Day in the best way we know how… by enjoying plenty of it together! We filled our tables with all...

  • 13 Jul 2026

    At Manor House Care Home, we recently rolled up our sleeves and took part in The Big Bake in support of The Brain Tumour Charity. It gave us a lovely...

  • 10 Jul 2026

    There is something really special about taking the time to do something meaningful, just one to one. Recently, we spent a lovely day out at the Birmingham Botanical Gardens with...

Upcoming Events

There are no upcoming events for Manor House.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 30 Jun 2021Recipient: Manor House
  • 28 Feb 2020Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Manor House.

Meet the Team (1)

Sarah Harris
Sarah HarrisJob Title:Care Home ManagerJoined: 2012

Sarah has been part of the Manor House family since 2001, when she joined as a Care Assistant. Over the years, she has progressed through a number of roles, including Senior Carer, Administrator and Deputy Manager, before becoming Home Manager.

Her career in care began during a placement at a nursing home while studying for a BTEC National Diploma at Sutton College. She discovered a passion for supporting older people and has remained in the sector ever since. Sarah holds Health & Social Care qualifications at Levels 2, 3 and 5.

What Sarah enjoys most about her role is getting to know residents and their families, sharing in their stories and supporting them through life's important moments. She believes compassion, dignity and kindness are at the heart of great care.

Outside of work, Sarah loves spending time with her family and grandchildren, reading novels by Lee Child and enjoying city breaks. After more than 20 years at Manor House, she remains passionate about creating a warm, supportive environment where residents feel truly at home.

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