Manor House

1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL
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9.9 101 Reviews
  • Manor House, Birmingham
Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives.

The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility.

The Care Quality Commission have rated the staff as offering a very caring service, which is responsive and attentive to all users and believes that the service extremely is well-led, in all other categories Manor House was rated 'Good'.

The versatile care team are talented and hardworking professionals, who respect the privacy and dignity of residents and support everyone to enjoy an active and interesting lifestyle. Located 30 minutes travel from the famous Bullring, transport links to the home are good.

'It’s what’s inside that counts' is true of all Gold Care Homes' and what people love about The Manor House. The Care team and the other support teams are the heart of the business. The Manor House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

Residents also benefit from:

-        Generous en-suite bedrooms
-      Large conservatory facing the garden
-      Garden and patio area
-      Open plan lounge, library and dining room
-      Stair lift and lift to all floors
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Manor House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Harris (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Anytime, except protected meal times, meal times are:
    13:00-14:00
    17:00-18:00
    Relatives welcomed to dine with residents during meal times.

Parking

  • 09 free parking space available

Manor House Reviews (101)

9.9

Manor House has a Review Score of 9.9 (9.911) out of 10, based on 15 reviews in the last 2 years.
Over all time Manor House has 101 reviews.

Overall Experience
  • 84
  • 15
  • 2
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Date Published
  • 101
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  • 9
  • 15
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Reviewer Connection to Manor House
  • 35
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  • 2
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Total of 101, showing 41-60
Review from Jean G (Niece of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A brilliantly patient team. Very caring and understanding staff. I know that my aunt is in good hands and that she is safe at all times.
She can be trying at times but they are great with her.
This is the second member of my family who has experienced the excellent care provided by Manor House.
Although
she is bit of a loner, the team are always encouraging her to take part in the activities.
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Review from Deb B (Niece of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Manor House for over 5 years now and has just celebrated her 90th birthday. At first, she was reluctant to leave her own home but if you asked her today she would say, I wish I had come to live here sooner.


She feels safe and loved. She is provided with the right amount

of independence to ensure she feels valued and listened to. She is treated with dignity and respect by all of the staff, and they hold a genuine affection for her. It is evident that the service they provide is based on good values and principles.


Manor House’s jewel in the crown without a doubt is their exceptionally committed staff and I have always found them to be genuine, authentic, caring and accommodating.


A huge thank you to all the staff at Manor House for caring and loving my aunt as much as you do.

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Review from Sheila B (Niece of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt resided there for 2 years. The manager and all her staff were second to none. All staff were pleasant and helpful. They cared for my aunt with respect, cheerfulness and dignity right up until she passed away. I was very grateful they were there at her end and as loving as always. Thank you is
all I can say and carry on the good work.
Reply from Jemar Legister, Marketing Associate at Manor House

Hi, thank you for taking the time out to leave such a positive review. We want to pass on our deepest condolences for the passing of your aunt. The team at Manor House is always helpful and ready to assist all those in need of help. The hardworking team provides exceptional quality of care to all their residents, ensuring they are treated with respect and dignity throughout their stay. We are pleased that we were able to meet your expectations. Thank you again, and stay safe.

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Review from Carole H (Daughter of Resident) published on 29 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I rang to enquire, the home administrator was so amazing, friendly and honest. When we arrived we felt really safe and comfortable. Mum has been looked after so well and I really appreciate all that the staff have done for her. I did enjoy my chat with the activities coordinator too.
Thank you and wish you all a really Merry Xmas and a "Covid Free" New Year.
Reply from Sym Jaj, Senior Marketing Executive at Manor House

Thank you for taking the time to leave such a great review. It's amazing to hear that you felt reassured by our processes and passionate team. We hope that your mum continues to thrive in the care of our fantastic team.
Wishing you good health and stay safe.

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Review from Gary W (Son of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia and is also deaf, it was important for the family to select a care home who would cater to her special need. Manor House not only treats her with the utmost respect but they also respect her right to still make choices for herself. We feel this is so important for her as she has
always been a strong and in control person. This year has been so challenging for the staff. I have been in no doubt that the residents safety and care has been the highest priority. We are so grateful to know my mother is receiving the best care and attention, especially when we were unable to visit. Yesterday I was able to visit her properly in the same room since the beginning of March. Thanks to the new system of rapid COVID testing.
Reply from Jemar Legister, Marketing Associate at Manor House

Thank you for taking the time to leave such a positive review. We are extremely proud to know that you are satisfied with your mother’s stay with us. You can rest assured that our kind and hardworking team continue to do their utmost to ensure the high-quality care standards are always maintained. Additionally, regular Covid testing is frequent within our care home as ensuring staff and resident safety has been our top priority in such challenging times. Thank you again, and please stay safe.

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Review from K P (Next of Kin) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always supportive and helpful. They are quick to offer helpful advice. Throughout the ongoing crisis, they have been very supportive of residents and family in making everyone stays connected and safe.
Reply from Sym Jaj, Senior Marketing Executive at Manor House

Thank you for leaving us such a strong review. It's wonderful when our teams are commended for their exceptional work.

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Review from Ann H (Daughter-in-law of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is totally upbeat, she is passionate about the home, residents and staff. Each time I called staff were able to give a detailed account of the care given to my mother-in-law and her movements, what had happened, etc. The staff's morale was also apparent with good feeling, knowing that they
too knew of her activities throughout the day, which gives you confidence regarding the care for your loved one.
We are over the moon in such a short space of time - with the care given.
Reply from Alison Foreman, Director of Sales and Marketing at Manor House

To be 'over the moon' is the best news for us! You are right our home manager is passionate about delivering the best of care to her residents and the team, who she fills with confidence, do the same. Thank you for your review, we do appreciate it. Kind regards

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Review from Claire J (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff. Made Mom feel at home and looked after her extremely well. Overall the facilities were excellent. My only concern was that more able-bodied residents could not use their private showers in their bedrooms. They had to use the manned bathing area. However, this was purely due to safety
for the residents. They so deserve a gold star!!
Reply from Alison Foreman, Director of Sales and Marketing at Manor House

Thank you for your 5* review. The team do all they can to ensure that residents receive the best of care. Should you wish to discuss any aspect of care or services the team are more than happy to speak to you and discuss anything at all. We do appreciate your feedback. Kind regards

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Review from D B (Husband of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Manor House for five and a half years. In that time, she has always been treated with respect. Since the beginning of the pandemic, I have only visited 4 times and each time I have had my temperature taken each time. I think the management and staff have always treated
my wife with respect.
Reply from Alison Foreman, Director of Sales and Marketing at Manor House

Thank you very much for your 5* review, it is very much appreciated. I am so glad to hear that you are happy with all aspects of your wife's care. Kind regards.

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Review from M H (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at this care home for 3years plus. During the whole lockdown period, all management and carers have worked even harder than they normally do to keep her safe. They always go above and beyond their duties. Mon is always happy, safe well looked after. I can't thank them all for getting
her through this difficult time and always keeping us updated.
Reply from Alison Foreman, Director of Sales and Marketing at Manor House

Thank you very much for your review. The team work so hard to ensure that all residents are safe, well and entertained. They will be pleased to know that their hard work has been recognised. Kind regards

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Review from Danielle G (Friend of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say an enormous thank you to the manager and the whole team at Manor House care home. You care for my dad. He has been with you since Sept 19, and my initial impressions of visiting the care home were well-founded. You have a gem here, it’s such a fantastic place for much-loved family
members to live. Dad settled so well. Since COVID the level of attention has been solely in your hands, like many relatives I have felt lost at not seeing my dad, but regular and excellent communications have helped. Dad is very settled, despite his health declining he is wrapped up in the most wonderful care from all staff. You have exceptional standards, but mostly you just care so much. I cannot ever tell you what that means.
Reply from Alison Foreman, Director of Sales and Marketing at Manor House

I can't thank you enough for your wonderful review. Everyone at Manor House has worked so hard to ensure that all residents are kept safe and well. It's been a difficult time but excellent and compassionate care will always shine through. Well done to the whole team. Kind regards

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Review from Ilyse C (Granddaughter of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed with Manor House since my nan moved in almost 3 years ago. The care is amazing and all the staff are so friendly and welcoming. Staff provide appropriate activities and make a lovely environment for all the residents.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Wonderful, thank you for your kind review.

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Review from John G (Son of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been a resident, the management and staff have treated her with the utmost respect, dignity and compassion. The staff led by the management team have all the resident's best interests at heart and go above and beyond on a daily basis. To our family, all at Manor House have shown nothing
but a professional manner.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Wonderful, thank you for your review!

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Review from Jacqueline R (Daughter of Resident) published on 13 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we would like to say a big thank you to the manager and all her staff at the Manor House for looking after our mother.
She moved into the Manor about 14 months ago and found it hard at first to settle but the staff kept on trying to encourage her to join in. She did start to until she
became too ill. My mom was moved back to the Manor from hospital to end her life where she wanted to be and over the last three weeks of her life. She was looked after so well and when we went to visit the staff went out of their way for us offering sandwiches. When my mom passed they all came in to say goodbye and pass on their condolences. When my mom was been taken from the home for the last time all the staff lined up to see her go, it was a lovely thing to see as a family member.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Absolutely wonderful. Thank you for leaving a great snapshot of your time at our care home, the staff will be very pleased to hear that they've made a positive difference to your experience at Manor House - Best regards.

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Review from John W (Son of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visit my aunt she is contented and is well looked after and well cared for. We are very grateful for the way the home gave her such a happy day for her 101st birthday. Staff were very kind to her.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Hello John, that's great to hear, what a great age to be! Thank you for your review - Best regards

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Review from Joan C (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find staff very good in all they do. We had dinner on Monday 18th which was excellent. Rooms are always clean and tidy to a high standard. We are very pleased with Manor House. Laundry is perfect too.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Fantastic review, thank you for your kind words.

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Review from Sheila C (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We joined mother for a meal this Christmas and we were served an excellent meal. The staff were wonderful (as always). The whole run up to Christmas has been really good with entertainment and activities for the residents.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Hi Sheila,


Thank you for your kind words.


Regards.

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Review from Trudi H (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Manor House highly enough for respite care. My Dad spent two weeks at Manor House, at a very difficult time for the family and they were brilliant in every way. We will never forget your kindness and care and for the support you gave to us and our Dad. Thank you so much to all at
Manor House.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Dear Trudi,


Thank you for your kind words.


Regards.

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Review from John W (Nephew of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always clean and tidy. Residents always tidy and seem happy.
Staff very helpful and caring and friendly and always let the family know if any problems with your family member.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Dear John,


Thank you for your kind words!


Best.

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Review from Michael E (Brother of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brother enjoys all the food. The staff are always accessible and willing to help you in many ways.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Thank you very much for your feedback- Best regards.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for Manor House is calculated as follows: ( (164 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Sarah

Sarah Harris

Job Title: Care Home Manager Joined: 2012

Sarah is the Home Manager for Manor House Residential Home in Birmingham; she has recently completed her QCF level 5 in Leadership and Management, and recently signed up to complete an online BSL course, closing the gap on communication so that she can provide a great service to all present and future residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor House to verify any information. View our terms and conditions. Manor House has an Enhanced Service - more info.