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Manor House

1 Amblecote Avenue, Kingstanding, Birmingham, West Midlands B44 9AL
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The staff are brilliant, so caring and all my mom does is smileJ N(Daughter of Resident/Service User)
Manor House, Birmingham
Superb care 24 hours per day.A D(Daughter of Resident/Service User)
Manor House, Birmingham
The food provided is of a high standard and a choice is always available.T C(Son of Resident/Service User)
Manor House, Birmingham

Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives.

The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility.

The Care Quality Commission have rated the staff as offering a very caring service, which...  

Care Provided by Manor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,350
Residential Dementia CareFrom £1,350From £1,350

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Manor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah Harris (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (37)
  • Single Rooms with ensuite Wet Room (19)

Visiting

  • Anytime, except protected meal times, meal times are: 13:00-14:00 17:00-18:00 Relatives welcomed to dine with residents during meal times.

Parking

  • 09 free parking space available

Manor House Reviews (115)

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9.9

Manor House has a Review Score of 9.9 (9.853) out of 10, based on 25 reviews in the last 2 years. Over all time Manor House has 115 reviews.

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Showing 115 reviews matching selected criteria
Review from Ann H (Daughter-in-law of Resident) published on 15 October 2020 Submitted via Postal Card
Overall Experience
The manager is totally upbeat, she is passionate about the home, residents and staff. Each time I called staff were able to give a detailed account of the care given to my mother-in-law and her movements, what had happened, etc. The staff's morale was also apparent with good feeling, knowing that they too knew of her activities throughout the day, which gives you confidence regarding the care for your loved one.

We are over the moon in such a short space of time - with the care given.

Reply from Alison Foreman, Director of Sales and Marketing at Manor House

To be 'over the moon' is the best news for us! You are right our home manager is passionate about delivering the best of care to her residents and the team, who she fills with confidence, do the same. Thank you for your review, we do appreciate it. Kind regards

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Review from Claire J (Daughter of Resident) published on 1 September 2020 Submitted via Website
Overall Experience

Lovely staff. Made Mom feel at home and looked after her extremely well. Overall the facilities were excellent. My only concern was that more able-bodied residents could not use their private showers in their bedrooms. They had to use the manned bathing area. However, this was purely due to safety for the residents. They so deserve a gold star!!

Reply from Alison Foreman, Director of Sales and Marketing at Manor House

Thank you for your 5* review. The team do all they can to ensure that residents receive the best of care. Should you wish to discuss any aspect of care or services the team are more than happy to speak to you and discuss anything at all. We do appreciate your feedback. Kind regards

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Review from D B (Husband of Resident) published on 24 August 2020 Submitted via Postal Card
Overall Experience

My wife has been a resident at Manor House for five and a half years. In that time, she has always been treated with respect. Since the beginning of the pandemic, I have only visited 4 times and each time I have had my temperature taken each time. I think the management and staff have always treated my wife with respect.

Reply from Alison Foreman, Director of Sales and Marketing at Manor House

Thank you very much for your 5* review, it is very much appreciated. I am so glad to hear that you are happy with all aspects of your wife's care. Kind regards.

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Review from M H (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card
Overall Experience

My mother has been at this care home for 3years plus. During the whole lockdown period, all management and carers have worked even harder than they normally do to keep her safe. They always go above and beyond their duties. Mon is always happy, safe well looked after. I can't thank them all for getting her through this difficult time and always keeping us updated.

Reply from Alison Foreman, Director of Sales and Marketing at Manor House

Thank you very much for your review. The team work so hard to ensure that all residents are safe, well and entertained. They will be pleased to know that their hard work has been recognised. Kind regards

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Review from Danielle G (Friend of Resident) published on 29 June 2020 Submitted via Website
Overall Experience

I just wanted to say an enormous thank you to the manager and the whole team at Manor House care home. You care for my dad. He has been with you since Sept 19, and my initial impressions of visiting the care home were well-founded. You have a gem here, it’s such a fantastic place for much-loved family members to live. Dad settled so well. Since COVID the level of attention has been solely in your hands, like many relatives I have felt lost at not seeing my dad, but regular and excellent communications have helped. Dad is very settled, despite his health declining he is wrapped up in the most wonderful care from all staff. You have exceptional standards, but mostly you just care so much. I cannot ever tell you what that means.

Reply from Alison Foreman, Director of Sales and Marketing at Manor House

I can't thank you enough for your wonderful review. Everyone at Manor House has worked so hard to ensure that all residents are kept safe and well. It's been a difficult time but excellent and compassionate care will always shine through. Well done to the whole team. Kind regards

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Review from Ilyse C (Granddaughter of Resident) published on 5 August 2019 Submitted via Website
Overall Experience

I have been impressed with Manor House since my nan moved in almost 3 years ago. The care is amazing and all the staff are so friendly and welcoming. Staff provide appropriate activities and make a lovely environment for all the residents.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Wonderful, thank you for your kind review.

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Review from John G (Son of Resident) published on 13 June 2019 Submitted via Postal Card
Overall Experience

Since Mum has been a resident, the management and staff have treated her with the utmost respect, dignity and compassion. The staff led by the management team have all the resident's best interests at heart and go above and beyond on a daily basis. To our family, all at Manor House have shown nothing but a professional manner.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Wonderful, thank you for your review!

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Review from Jacqueline R (Daughter of Resident) published on 13 June 2019 Submitted via Website
Overall Experience
As a family, we would like to say a big thank you to the manager and all her staff at the Manor House for looking after our mother.

She moved into the Manor about 14 months ago and found it hard at first to settle but the staff kept on trying to encourage her to join in. She did start to until she became too ill. My mom was moved back to the Manor from hospital to end her life where she wanted to be and over the last three weeks of her life. She was looked after so well and when we went to visit the staff went out of their way for us offering sandwiches. When my mom passed they all came in to say goodbye and pass on their condolences. When my mom was been taken from the home for the last time all the staff lined up to see her go, it was a lovely thing to see as a family member.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Absolutely wonderful. Thank you for leaving a great snapshot of your time at our care home, the staff will be very pleased to hear that they've made a positive difference to your experience at Manor House - Best regards.

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Review from John W (Son of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

When we visit my aunt she is contented and is well looked after and well cared for. We are very grateful for the way the home gave her such a happy day for her 101st birthday. Staff were very kind to her.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Hello John, that's great to hear, what a great age to be! Thank you for your review - Best regards

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Review from Joan C (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience

I find staff very good in all they do. We had dinner on Monday 18th which was excellent. Rooms are always clean and tidy to a high standard. We are very pleased with Manor House. Laundry is perfect too.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Fantastic review, thank you for your kind words.

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Review from Sheila C (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card
Overall Experience

We joined mother for a meal this Christmas and we were served an excellent meal. The staff were wonderful (as always). The whole run up to Christmas has been really good with entertainment and activities for the residents.

Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Hi Sheila,

Thank you for your kind words.

Regards.

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Review from Trudi H (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card
Overall Experience

I cannot recommend Manor House highly enough for respite care. My Dad spent two weeks at Manor House, at a very difficult time for the family and they were brilliant in every way. We will never forget your kindness and care and for the support you gave to us and our Dad. Thank you so much to all at Manor House.

Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Dear Trudi,

Thank you for your kind words.

Regards.

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Review from John W (Nephew of Resident) published on 27 November 2018 Submitted via Postal Card
Overall Experience
Always clean and tidy. Residents always tidy and seem happy.

Staff very helpful and caring and friendly and always let the family know if any problems with your family member.

Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Dear John,

Thank you for your kind words!

Best.

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Review from Michael E (Brother of Resident) published on 31 October 2018 Submitted via Postal Card
Overall Experience

Brother enjoys all the food. The staff are always accessible and willing to help you in many ways.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Thank you very much for your feedback- Best regards.

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Review from Kim F (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience

As a family, we can all say we are really pleased with Manor House care home and how well they look after our mom. It helps us sleep at night, knowing how well cared for she is here.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Wonderful review, we are really happy to hear your response to our care, thank you for your great feedback! - Best regards.

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Review from George S (Son of Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience

Excellent support to family and dealt with a professional to the needs of our family member.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Fantastic review, thank you for your kind words- Best regards.

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Review from Sandra W (Daughter of Resident) published on 24 September 2018 Submitted via Website
Overall Experience

All the staff show real interest in the residents, including my dad. They care on all levels - from the range of activities available, good food, prompt administration and their clear, well-judged communication with me, 300 miles away. Manor House provides me with peace of mind and provides my dad with a stimulating caring home.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Hello Sandra, thank you for your fantastic comment. We really appreciate your feedback. It is comments like these that make a massive impact on our staff- many thanks.

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Review from Vincent C (Husband of Resident) published on 20 August 2018 Submitted via Postal Card
Overall Experience

The home is very caring towards all concerned. Very polite and assisting whenever help is required. Meals are extremely wonderful. Admin staff very helpful.

Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Hi Vincent,

Thank you for your kind review!

Best.

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Review from Keith D (Son of Resident) published on 17 August 2018 Submitted via Postal Card
Overall Experience

I find the staff helpful and very caring.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

We thank you for your feedback and are glad you had the opportunity to inspect our incredible and hard working staff.- Best regards

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Review from Graham P (Relative of Resident) published on 17 August 2018 Submitted via Postal Card
Overall Experience
Carers do very well to stimulate difficult residents and show patience when required.

Helps us with promoting our relative's wellbeing.

Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Hello, thank you for your feedback, our staff are caring and understanding, we are glad it mirrors your experience. - Kind regards

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 December 2017
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 21 August 2026

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.

News (23) & Events (0)

News
  • 14 Aug 2026

    On 7th July, Manor House Care Home marked World Chocolate Day in the best way we know how… by enjoying plenty of it together! We filled our tables with all...

  • 13 Jul 2026

    At Manor House Care Home, we recently rolled up our sleeves and took part in The Big Bake in support of The Brain Tumour Charity. It gave us a lovely...

  • 10 Jul 2026

    There is something really special about taking the time to do something meaningful, just one to one. Recently, we spent a lovely day out at the Birmingham Botanical Gardens with...

Upcoming Events

There are no upcoming events for Manor House.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 30 Jun 2021Recipient: Manor House
  • 28 Feb 2020Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Manor House.

Meet the Team (1)

Sarah Harris
Sarah HarrisJob Title:Care Home ManagerJoined: 2012

Sarah has been part of the Manor House family since 2001, when she joined as a Care Assistant. Over the years, she has progressed through a number of roles, including Senior Carer, Administrator and Deputy Manager, before becoming Home Manager.

Her career in care began during a placement at a nursing home while studying for a BTEC National Diploma at Sutton College. She discovered a passion for supporting older people and has remained in the sector ever since. Sarah holds Health & Social Care qualifications at Levels 2, 3 and 5.

What Sarah enjoys most about her role is getting to know residents and their families, sharing in their stories and supporting them through life's important moments. She believes compassion, dignity and kindness are at the heart of great care.

Outside of work, Sarah loves spending time with her family and grandchildren, reading novels by Lee Child and enjoying city breaks. After more than 20 years at Manor House, she remains passionate about creating a warm, supportive environment where residents feel truly at home.

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