Manor House

1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL
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9.9 101 Reviews
  • Manor House, Birmingham
Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives.

The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility.

The Care Quality Commission have rated the staff as offering a very caring service, which is responsive and attentive to all users and believes that the service extremely is well-led, in all other categories Manor House was rated 'Good'.

The versatile care team are talented and hardworking professionals, who respect the privacy and dignity of residents and support everyone to enjoy an active and interesting lifestyle. Located 30 minutes travel from the famous Bullring, transport links to the home are good.

'It’s what’s inside that counts' is true of all Gold Care Homes' and what people love about The Manor House. The Care team and the other support teams are the heart of the business. The Manor House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

Residents also benefit from:

-        Generous en-suite bedrooms
-      Large conservatory facing the garden
-      Garden and patio area
-      Open plan lounge, library and dining room
-      Stair lift and lift to all floors
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Manor House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Harris (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Anytime, except protected meal times, meal times are:
    13:00-14:00
    17:00-18:00
    Relatives welcomed to dine with residents during meal times.

Parking

  • 09 free parking space available

Manor House Reviews (101)

9.9

Manor House has a Review Score of 9.9 (9.911) out of 10, based on 15 reviews in the last 2 years.
Over all time Manor House has 101 reviews.

Overall Experience
  • 84
  • 15
  • 2
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Date Published
  • 101
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  • 9
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Reviewer Connection to Manor House
  • 35
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Total of 101, showing 61-80
Review from Kim F (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we can all say we are really pleased with Manor House care home and how well they look after our mom. It helps us sleep at night, knowing how well cared for she is here.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Wonderful review, we are really happy to hear your response to our care, thank you for your great feedback! - Best regards.

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Review from George S (Son of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent support to family and dealt with a professional to the needs of our family member.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Fantastic review, thank you for your kind words- Best regards.

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Review from Sandra W (Daughter of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff show real interest in the residents, including my dad. They care on all levels - from the range of activities available, good food, prompt administration and their clear, well-judged communication with me, 300 miles away. Manor House provides me with peace of mind and provides my dad
with a stimulating caring home.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Hello Sandra, thank you for your fantastic comment. We really appreciate your feedback. It is comments like these that make a massive impact on our staff- many thanks.

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Review from Vincent C (Husband of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very caring towards all concerned. Very polite and assisting whenever help is required. Meals are extremely wonderful. Admin staff very helpful.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Hi Vincent,


Thank you for your kind review!


Best.

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Review from Keith D (Son of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff helpful and very caring.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

We thank you for your feedback and are glad you had the opportunity to inspect our incredible and hard working staff.- Best regards

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Review from Graham P (Relative of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers do very well to stimulate difficult residents and show patience when required.
Helps us with promoting our relative's wellbeing.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Hello, thank you for your feedback, our staff are caring and understanding, we are glad it mirrors your experience. - Kind regards

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Review from Patricia M (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved in May 2018 and she is a very hard lady to please, but she is very happy there. The staff are very good with her and she gets a good quality of care.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor House

Hello Patricia, I am extremely pleased with your mothers experience of Manor House. This review is appreciated by care staff and management. Best Regards.

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Review from Nicole D (Granddaughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely attentive to all residents and the activities are brilliant. I am more than happy with the care that my grandmother receives and enjoy seeing her really happy and comfortable.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Hi Nicole,


Thanks for the super review!


Best.

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Review from Jacqueline W (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom is well cared for and receives exceptional treatment from all the staff. She can be difficult but staff recognise her moods and often know when she's agitated or tired. She is encouraged to join in activities and I know she loves a sing-song.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Dear Jacqueline,


Your mum is a pleasure to look after.


Thanks.

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Review from Barbara C (Daughter of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is a new resident but the staff couldn't have been more helpful and friendly. For my part, the manager, deputy and administrator have been so helpful, reassuring and patient.


It is a lovely building - clean and welcoming.

Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Hi Barbara,


Thank you for your kind review.


Best

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Review from J A (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Manor house. The staff can't do enough for Mom and also make relatives feel comfortable when visiting. I could not single out one member of staff as they are all doing such a grand job. Overall I have not got any complaints and would recommend you highly to others.
Reply from Kendra Bray, Relationship Manager at Manor House

Thank you for your very kind words - our staff will be pleased to hear that all of their hard work is appreciated and that Mom is well cared for.

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Review from Bill T (Nephew of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring environment, pleasant grounds.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Hi Bill, thank you for your pleasant review. Best.

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Review from Barbara D (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 18 months and in that time has been extremely happy. She is very well cared for and treated with the utmost dignity. I would definitely recommend the home as the treatment of the residents is exceptional.
Reply from Aleksandra Radko, Customer Relationship Manager at Manor House

Dear Barbara,
Thank you so much for taking the time to leave this excellent review.


Kind regards.

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Review from G T (Wife of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very polite and helpful and do whatever they can to assist, as they are very busy looking after residents. The resident seem to be well looked after. The standard of food is very good and a good variety. The standard of cleanliness is also very good.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Dear Reviewer,


Thank you for your review. The staff have worked extremely hard to improve the quality of care.

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Review from Ralma S (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff work very hard, however, I feel every visit there isn't enough staff to cater for every resident's needs.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Hi Ralma,


Thank you for your review. I will raise your staffing comment at the next manager's meeting.

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Review from Dorcas J (Friend of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a person who believes in humanity, I am overjoyed with the kindness, love and patience I observe given to residents. I would like to point out some exceptional circumstances when residents are treated so wonderfully. I look forward to my weekly visit. Great people, lovely place.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Dear Dorcas,


Thank you for your kind review. The team at Manor appreciate your comments.


Best.

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Review from Hilary M (Nephew of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First class! Care home staff are very understanding, caring and helpful.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor House

Hi Hilary,


We are very proud of our 'Outstanding' rated home at Manor House. We are by no means resting on our laurels, we will continue to exceed the high expectations set by our residents and their families.

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Review from Harold P (Brother of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is a resident at Manor House Care Home, Kingstanding. She is aged 94. I am 93 and 50 miles away.
As her only visitor, I do not make frequent visits but in my now being less able to visit I am content to know my sister is well cared for, is very happy in the home and is popular and I know
I can rely on the home to contact me if necessary.
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Review from Ann B (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Manor House For over twelve months. During that time she has received the highest standard of care.
The staff at Manor House are polite, respectful and above all caring towards all the residents.
I would highly recommend this care home.
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Review from Stephanie D (Granddaughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A supportive team that provides the highest standard of care with friendliness, kindness and endless smiles. They offer an array of stimulating and interesting activities for their residents, who I have only ever seen being treated with dignity and respect. After the initial sadness and realisation
of my nan needing to go into residential care. I couldn't have asked for her to be placed anywhere better. She is happy and calls this place home.
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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for Manor House is calculated as follows: ( (164 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Sarah

Sarah Harris

Job Title: Care Home Manager Joined: 2012

Sarah is the Home Manager for Manor House Residential Home in Birmingham; she has recently completed her QCF level 5 in Leadership and Management, and recently signed up to complete an online BSL course, closing the gap on communication so that she can provide a great service to all present and future residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor House to verify any information. View our terms and conditions. Manor House has an Enhanced Service - more info.