Manor House

1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL
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9.8 108 Reviews
  • Manor House, Birmingham
Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives.

The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility.

The Care Quality Commission have rated the staff as offering a very caring service, which is responsive and attentive to all users and believes that the service extremely is well-led, in all other categories Manor House was rated 'Good'.

The versatile care team are talented and hardworking professionals, who respect the privacy and dignity of residents and support everyone to enjoy an active and interesting lifestyle. Located 30 minutes travel from the famous Bullring, transport links to the home are good.

'It’s what’s inside that counts' is true of all Gold Care Homes' and what people love about The Manor House. The Care team and the other support teams are the heart of the business. The Manor House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

Residents also benefit from:

-        Generous en-suite bedrooms
-      Large conservatory facing the garden
-      Garden and patio area
-      Open plan lounge, library and dining room
-      Stair lift and lift to all floors
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
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Care Provided by Manor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Manor House to find out the exact price for your requirements.

Contact Manor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Manor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Harris (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Anytime, except protected meal times, meal times are:
    13:00-14:00
    17:00-18:00
    Relatives welcomed to dine with residents during meal times.

Parking

  • 09 free parking space available

Manor House Reviews (108)

9.8

Manor House has a Review Score of 9.8 (9.821) out of 10, based on 19 reviews in the last 2 years.
Over all time Manor House has 108 reviews.

Overall Experience
  • 89
  • 17
  • 2
  • 0
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Date Published
  • 108
  • 7
  • 9
  • 19
  • 89
Reviewer Connection to Manor House
  • 38
  • 18
  • 8
  • 7
  • 7
  • 7
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 108, showing 61-80
Review from Jacqueline R (Daughter of Resident) published on 13 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we would like to say a big thank you to the manager and all her staff at the Manor House for looking after our mother.
She moved into the Manor about 14 months ago and found it hard at first to settle but the staff kept on trying to encourage her to join in. She did start to until she
became too ill. My mom was moved back to the Manor from hospital to end her life where she wanted to be and over the last three weeks of her life. She was looked after so well and when we went to visit the staff went out of their way for us offering sandwiches. When my mom passed they all came in to say goodbye and pass on their condolences. When my mom was been taken from the home for the last time all the staff lined up to see her go, it was a lovely thing to see as a family member.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseAbsolutely wonderful. Thank you for leaving a great snapshot of your time at our care home, the staff will be very pleased to hear that they've made a positive difference to your experience at Manor House - Best regards.
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Review from John W (Son of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visit my aunt she is contented and is well looked after and well cared for. We are very grateful for the way the home gave her such a happy day for her 101st birthday. Staff were very kind to her.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseHello John, that's great to hear, what a great age to be! Thank you for your review - Best regards
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Review from Joan C (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find staff very good in all they do. We had dinner on Monday 18th which was excellent. Rooms are always clean and tidy to a high standard. We are very pleased with Manor House. Laundry is perfect too.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseFantastic review, thank you for your kind words.
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Review from Sheila C (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We joined mother for a meal this Christmas and we were served an excellent meal. The staff were wonderful (as always). The whole run up to Christmas has been really good with entertainment and activities for the residents.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseHi Sheila,

Thank you for your kind words.

Regards.
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Review from Trudi H (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Manor House highly enough for respite care. My Dad spent two weeks at Manor House, at a very difficult time for the family and they were brilliant in every way. We will never forget your kindness and care and for the support you gave to us and our Dad. Thank you so much to all at
Manor House.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseDear Trudi,

Thank you for your kind words.

Regards.
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Review from John W (Nephew of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always clean and tidy. Residents always tidy and seem happy.
Staff very helpful and caring and friendly and always let the family know if any problems with your family member.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseDear John,

Thank you for your kind words!

Best.
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Review from Michael E (Brother of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brother enjoys all the food. The staff are always accessible and willing to help you in many ways.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseThank you very much for your feedback- Best regards.
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Review from Kim F (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we can all say we are really pleased with Manor House care home and how well they look after our mom. It helps us sleep at night, knowing how well cared for she is here.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseWonderful review, we are really happy to hear your response to our care, thank you for your great feedback! - Best regards.
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Review from George S (Son of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent support to family and dealt with a professional to the needs of our family member.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseFantastic review, thank you for your kind words- Best regards.
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Review from Sandra W (Daughter of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff show real interest in the residents, including my dad. They care on all levels - from the range of activities available, good food, prompt administration and their clear, well-judged communication with me, 300 miles away. Manor House provides me with peace of mind and provides my dad
with a stimulating caring home.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseHello Sandra, thank you for your fantastic comment. We really appreciate your feedback. It is comments like these that make a massive impact on our staff- many thanks.
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Review from Vincent C (Husband of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very caring towards all concerned. Very polite and assisting whenever help is required. Meals are extremely wonderful. Admin staff very helpful.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseHi Vincent,

Thank you for your kind review!

Best.
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Review from Keith D (Son of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff helpful and very caring.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseWe thank you for your feedback and are glad you had the opportunity to inspect our incredible and hard working staff.- Best regards
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Review from Graham P (Relative of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers do very well to stimulate difficult residents and show patience when required.
Helps us with promoting our relative's wellbeing.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseHello, thank you for your feedback, our staff are caring and understanding, we are glad it mirrors your experience. - Kind regards
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Review from Patricia M (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved in May 2018 and she is a very hard lady to please, but she is very happy there. The staff are very good with her and she gets a good quality of care.
Reply from Melissa Lawerence, Marketing Coordintaor at Manor HouseHello Patricia, I am extremely pleased with your mothers experience of Manor House. This review is appreciated by care staff and management. Best Regards.
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Review from Nicole D (Granddaughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely attentive to all residents and the activities are brilliant. I am more than happy with the care that my grandmother receives and enjoy seeing her really happy and comfortable.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseHi Nicole,

Thanks for the super review!

Best.
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Review from Jacqueline W (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom is well cared for and receives exceptional treatment from all the staff. She can be difficult but staff recognise her moods and often know when she's agitated or tired. She is encouraged to join in activities and I know she loves a sing-song.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseDear Jacqueline,

Your mum is a pleasure to look after.

Thanks.
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Review from Barbara C (Daughter of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is a new resident but the staff couldn't have been more helpful and friendly. For my part, the manager, deputy and administrator have been so helpful, reassuring and patient.


It is a lovely building - clean and welcoming.

Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseHi Barbara,

Thank you for your kind review.

Best
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Review from J A (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Manor house. The staff can't do enough for Mom and also make relatives feel comfortable when visiting. I could not single out one member of staff as they are all doing such a grand job. Overall I have not got any complaints and would recommend you highly to others.
Reply from Kendra Bray, Relationship Manager at Manor HouseThank you for your very kind words - our staff will be pleased to hear that all of their hard work is appreciated and that Mom is well cared for.
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Review from Bill T (Nephew of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring environment, pleasant grounds.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseHi Bill, thank you for your pleasant review. Best.
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Review from Barbara D (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 18 months and in that time has been extremely happy. She is very well cared for and treated with the utmost dignity. I would definitely recommend the home as the treatment of the residents is exceptional.
Reply from Aleksandra Radko, Customer Relationship Manager at Manor HouseDear Barbara,
Thank you so much for taking the time to leave this excellent review.

Kind regards.
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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Manor House is calculated as follows: ( (194 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 227 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Manor House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Sarah

Sarah Harris

Job Title: Care Home Manager Joined: 2012

Sarah is the Home Manager for Manor House Residential Home in Birmingham; she has recently completed her QCF level 5 in Leadership and Management, and recently signed up to complete an online BSL course, closing the gap on communication so that she can provide a great service to all present and future residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor House to verify any information. View our terms and conditions. Manor House has an Enhanced Service - more info.