Manor House

1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL
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9.8 108 Reviews
  • Manor House, Birmingham
Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives.

The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility.

The Care Quality Commission have rated the staff as offering a very caring service, which is responsive and attentive to all users and believes that the service extremely is well-led, in all other categories Manor House was rated 'Good'.

The versatile care team are talented and hardworking professionals, who respect the privacy and dignity of residents and support everyone to enjoy an active and interesting lifestyle. Located 30 minutes travel from the famous Bullring, transport links to the home are good.

'It’s what’s inside that counts' is true of all Gold Care Homes' and what people love about The Manor House. The Care team and the other support teams are the heart of the business. The Manor House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

Residents also benefit from:

-        Generous en-suite bedrooms
-      Large conservatory facing the garden
-      Garden and patio area
-      Open plan lounge, library and dining room
-      Stair lift and lift to all floors
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
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Care Provided by Manor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Manor House to find out the exact price for your requirements.

Contact Manor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Manor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Harris (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Anytime, except protected meal times, meal times are:
    13:00-14:00
    17:00-18:00
    Relatives welcomed to dine with residents during meal times.

Parking

  • 09 free parking space available

Manor House Reviews (108)

9.8

Manor House has a Review Score of 9.8 (9.821) out of 10, based on 19 reviews in the last 2 years.
Over all time Manor House has 108 reviews.

Overall Experience
  • 89
  • 17
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Date Published
  • 108
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  • 19
  • 89
Reviewer Connection to Manor House
  • 38
  • 18
  • 8
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  • 4
  • 4
  • 2
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  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 108, showing 81-100
Review from G T (Wife of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very polite and helpful and do whatever they can to assist, as they are very busy looking after residents. The resident seem to be well looked after. The standard of food is very good and a good variety. The standard of cleanliness is also very good.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseDear Reviewer,

Thank you for your review. The staff have worked extremely hard to improve the quality of care.
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Review from Ralma S (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff work very hard, however, I feel every visit there isn't enough staff to cater for every resident's needs.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseHi Ralma,

Thank you for your review. I will raise your staffing comment at the next manager's meeting.
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Review from Dorcas J (Friend of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a person who believes in humanity, I am overjoyed with the kindness, love and patience I observe given to residents. I would like to point out some exceptional circumstances when residents are treated so wonderfully. I look forward to my weekly visit. Great people, lovely place.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseDear Dorcas,

Thank you for your kind review. The team at Manor appreciate your comments.

Best.
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Review from Hilary M (Nephew of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First class! Care home staff are very understanding, caring and helpful.
Reply from Dalbir Jangra, Head of Marketing and Communications at Manor HouseHi Hilary,

We are very proud of our 'Outstanding' rated home at Manor House. We are by no means resting on our laurels, we will continue to exceed the high expectations set by our residents and their families.
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Review from Harold P (Brother of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is a resident at Manor House Care Home, Kingstanding. She is aged 94. I am 93 and 50 miles away.
As her only visitor, I do not make frequent visits but in my now being less able to visit I am content to know my sister is well cared for, is very happy in the home and is popular and I know
I can rely on the home to contact me if necessary.
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Review from Ann B (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Manor House For over twelve months. During that time she has received the highest standard of care.
The staff at Manor House are polite, respectful and above all caring towards all the residents.
I would highly recommend this care home.
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Review from Stephanie D (Granddaughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A supportive team that provides the highest standard of care with friendliness, kindness and endless smiles. They offer an array of stimulating and interesting activities for their residents, who I have only ever seen being treated with dignity and respect. After the initial sadness and realisation
of my nan needing to go into residential care. I couldn't have asked for her to be placed anywhere better. She is happy and calls this place home.
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Review from Gayna D (Granddaughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always kind and caring.
Nothing is too much trouble.
More activities required but this is being addressed.
Very happy to recommend Manor House.
Leadership in the manager appears strong.
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Review from J M (Son of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom is happy at Manor House and all the staff take good care of her.
Any issues we have the management team listen and address them.
Keep up the good work!
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Review from Sarah N (Friend of Resident) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Have been to Manor House on numerous occasions to see some of the residents who used to live in the same sheltered accommodation. They all seem very happy with the care there receiving at Manor House. They are enjoying the Summer menu and also enjoying the recent entertainment, they had Gaynor in last
week and have had a chippy supper this week.
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Review from Karina S (Great-Niece of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has recently been in hospital following a fall, then needing 24 hour care, Manor House was highly recommended by an ex member of staff who retired. We followed up the recommendation finding Manor house to be suitable for my aunts needs. We have found the settling in period a stress-free and
comforting experience. We look forward to my aunt enjoying many years here. Thank you to all the staff at Manor House.
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Review from Michael S (Son of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault staff especially carers, nothing is too much trouble for them and they are always kind, helpful and caring. The only issue the family has is the one resident who has a problem with personal hygiene.This matter has been brought to the managers attention but unfortunately has not been resolved.
He advises us that they are unable to force the resident to wash, have a bath or change their clothes.
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Review from Kim P (Granddaughter of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the home to be excellent in all respects. My nan is well cared for and happy living at The Manor House.
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Review from Constance T (Daughter-in-law of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found The Manor House to be excellent in all respects. I know my mother-in-law is happy, safe and well cared for which gives me peace of mind.
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Review from Barry S (Son of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Manor House for 5 and a half years and I have no complaints. The staff are excellent and always friendly. They are committed to ensuring my mothers welfare, and as she has recently deteriorated, they have respect and patience to help her. The facilities are excellent and my mother
has always enjoyed the food.
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Review from Beryl R (Sister of Resident) published on 13 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite pleased with the way my sister is cared for, she can be very awkward but the staff are caring and humour her very well. Whenever I visit I am made welcome and the premises are always clean and tidy. I am kept well informed of all situations.
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Review from Lynn P (Daughter of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as we entered the Manor House we were impressed. We had been looking for a home for our mother (who has vascular dementia) for some months and this home stood out. It is bright, clean and has a calming atmosphere. The residents appear happy and contented. The staff are very helpful and obviously
well liked by the residents. The management team couldn't have done more to help our mother settle in and they involved us at a time that was difficult for us.
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Review from R K (Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
General experience has been very positive. My mother, aged 98, has grown to accept and generally enjoy life at Manor House. Carers are respectful and committed staff, at times, appear under greater pressure now than 12 months ago but that could be due to illness (absenteeism) or even just a perception
that is not a true reflection. Staff are excellent overall and, importantly, do not speak to my mother (an intelligent woman) in a disrespectful way. My only main concern is the freedom that the owners possess to increase fees at will. Some 8% in 2015, some 5% this year, which will very soon render my mother's residence impossible to fund. This is my greatest concern.
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Review from Sylvia D (Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good here and they help me when I need help.
The manager always comes to see how I am.
The food is nice here.
I can participate in planning my care.
I am really happy here.
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Review from Joyce H (Resident) published on 1 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a new resident and I am happy her. I have met some new friends. The staff are very nice and helpful.
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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Manor House is calculated as follows: ( (194 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 227 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Manor House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Sarah

Sarah Harris

Job Title: Care Home Manager Joined: 2012

Sarah is the Home Manager for Manor House Residential Home in Birmingham; she has recently completed her QCF level 5 in Leadership and Management, and recently signed up to complete an online BSL course, closing the gap on communication so that she can provide a great service to all present and future residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor House to verify any information. View our terms and conditions. Manor House has an Enhanced Service - more info.