Over all time The Perry Tree Centre has 7 reviews.
Overall Experience
5
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1
1
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7
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7
Reviewer Connection to The Perry Tree Centre
5
2
Total of 7, showing 1-7
Review from M B (Son of Resident) published on 19 June 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
I would like to sincerely thank all members of staff for their kindness and exceptional genuine care they showed to my father during his rehabilitation stay at The Perry Tree Centre on behalf of my father myself and family thank you.
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Review from Sue B (Daughter of Resident) published on 8 May 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Mom was sent to the Rehabilitation Unit from the hospital - staff there were brilliant with Mom, they treated her with respect and nothing was too much trouble for them. Mom enjoyed the meals. Thank you to all the carers and physio's that looked after Mom. Mom was discharged last Friday after 2 weeks
in there.
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Review from S R (Son of Resident) published on 11 April 2022
Submitted via Website • Report
Overall Experience2.0 out of 5
My mother arrived at Perry Tree for rehabilitation after surgery. I am very sorry to say that little was done for her. In the fairly lengthily period she was there she saw a physio once and assistants a few times. Mostly she sat in a chair or lay on her bed. When she left Perry Tree her walking
had not progressed at all. Thanks to six visits from the early intervention team, she is now able to walk, assisted only by a frame, across her bedroom from her bed to her chair.
The issue of using the toilet also needs to be mentioned. My mother had long waits of 30 minutes before she was taken to the toilet using a molift.
Perry Tree is also very difficult to contact by phone. There were days when I could not get an answer at all.
It really does grieve me to write about Perry Tree in this way. I believe deeply in the concept of the NHS and I know that it is underfunded and understaffed - but it seems that, for most of the time, my mother did very little other than sit in her chair.
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Review from Maureen M (Daughter of Resident) published on 15 September 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
My mom has been here for a few weeks, slowly recovering from a knee replacement. We are so grateful to all the wonderful staff and physiotherapists for their care. It’s very difficult with limited visiting, but I know she is in good hands and hopefully will be home soon. The reason I mark activities
as satisfactory is only because of recent limitations on her physio at weekends and maybe, at times, not enough nursing staff available to mobilise her more because they are so busy.
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Review from Marie A (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report
Overall Experience1.0 out of 5
I've given a 1 star as it won't let me select 0 star which is what I would select as this centre is horrendous and inhumane.
My mom was sent there in November last year, after a short stay in hospital to have some rehabilitation which they did NOT do any with her
Mom was there for 5 days in total
before she was very quickly discharged as they had an outbreak of COVID and no, they did not test mom before she left. So yes, once mom came home she was very ill because she caught covid in there and was rushed back to hospital and developed illnesses as a backlash of the Covid, the Dr told me.
Whilst mom was in there, one night she asked the nurse to take her to the toilet for a no 2. The nurse told her she couldn't because there was no other member of staff to help her, disgraceful. Then she told mom you'll have to do it in your pad and left mom's room. Mom called me really upset and I had to call the manager to report the nurse. I was disgusted. The social worker was useless and had no compassion at all.
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Review from Val K (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been at Perry Trees Care Home for just over a week, and we couldn’t be more delighted with how well mum has settled, in particular, in these difficult Covid times. All the staff please take a bow! Your devoted care has enabled Mum to feel welcome and cherished in what could have been a very
difficult week.
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Review from Theresa L O (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
I wish to thank all of the caring team at Perry Tree for their consistent daily care of my mum particularly during these very challenging times. My mum is safe well and content. She constantly tells me how kind and well looked after she is by them all. I am very grateful to all the hardworking smiley
staff who our enhancing my mums quality of life and giving me peace of mind secure in knowing and seeing she is so well looked after.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
3 Sep 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about The Perry Tree Centre
What types of Care is The Perry Tree Centre registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Perry Tree Centre have?
There are 32 Single Rooms.
What are the Facilities & Services at The Perry Tree Centre?
Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is The Perry Tree Centre to the centre of Birmingham?
4.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Perry Tree Centre to verify any information. View our terms and conditions. The Perry Tree Centre has an Basic Service - more info.