Austin Rose Care Home

My father stayed at Austin Rose for some respite care after he had a bad fall at home. The first thing that i noticed on arrival was that every member of staff were smiling, were very warm and welcoming. The home itself is beautiful and very clean. The gardens are wonderful and we really enjoyed sitting out there as a family. My father was treated with dignity, compassion and kindness. The carers all work really hard and nothing is too much trouble for them, i really wish that they could be paid more for the service that they provide for our loved ones. The management were all very professional and caring. Our daughter whose 5, was also treated lovely by all, of the staff, and i love that the home put on community events, we will be visiting these with our daughter. i would recommend this care home.

A genuine tribute to the extraordinary staff at this care home.

My mother was a strong-willed woman who could be challenging at times and the staff took that entirely in their stride. Through her harder days they remained patient, warm and kind, caring for her with unwavering dignity and respect. Knowing she was truly looked after, not just managed, gave our family enormous peace of mind.

After her passing, the staff showed their true character. They came outside to pay their respects as the funeral cortège passed by, sent flowers, and several attended the funeral in person from their own hearts.

These are people who didn't just do a job. They genuinely cared for every resident, on every kind of day. I cannot recommend them highly enough.

My mom was a resident in Austin Rose Nursing Home for 18 months. The care she received was excellent. The staff are amazing, caring, responsive and get to know their residents well. My mom passed away in April and the kindness of the staff to both my mom and our family will never be forgotten. The guided us through this difficult time with compassion and kindness. Mom was well cared for and nothing was too much trouble. Thank you to all the staff and management.

We moved my stepfather to Austin Rose in April 2026. We were not happy with his previous care home. Several falls broke his hip. This was the best decision we ever made. Austin Rose is wonderful! Staff and managers have made us feel so welcome. The care received by stepfather is second to none. We highly recommend Austin Rose.

Very pleasant and helpful staff. Lovely, bright, and spacious rooms. Great facilities for family and friends. Very helpful staff, always with a smile on their faces. My family member seems happy and comfortable here.

I am happy with the residence and all of the staff, they are all very helpful and happy. Always willing to help when needed. I am always greeted with a smile and hello.

Very good place to be.

The overall care for dad has been very good. Some of the staff are better than others but sometimes this is sue to communication on behalf of both dad and the staff. Although th rooms are very nice they are in need of a refurb. Overall very pleased with dad's care.

My mom was in Austin Rose care home for nearly 6 years and we couldn't fault the love, care and respect that she and us as her family were shown during this time. They even accommodated mom's very fussy eating. All the staff from reception, nurses ,the activities team and the carers were professional and went above and beyond for us and mom. As a family we shall continue to support them wherever we can now that mom has passed. Her passing was very peaceful, respectful and second to none. All our family recommend this home if your looking for somewhere to look after your loved one, whether it be temporary or during their final years.

I can't thank the staff enough from the people on the desk to the care staff cleaners absolutely everyone we had contact with was so helpful and careing thank you for making everything a positive experience.

The Manager has been my point of call and has been amazing with my mum. Thank you x

It gives me real peace of mind knowing my mum is in such good hands!

I think it's extremely bad practice to leave residents in a lot of pain sitting in there chair for over an hour when your told they will get her back into bed in 15 minutes. This happens on a regular basis and makes it hard for her to want to get in the chair in the first place, which she must do to help any recovery. I also think they don't encourage her to eat or especially drink. With brain injury she forgets most things especially drinking. The staff are friendly and probably doing there best but if there's not enough to carry out basic care then it's extremely poor.

Thank you and God Bless -

Although our friend , suffering from dementia, has only been a resident for a short time she seems to have settled in quite quickly.

Amieee your doing amazing job made us feel very welcome , and the home is very welcoming and being able to have a hot drink with your loved one is perfect. Staff go above and beyond for you and nothing is too much effort

My uncle has been a resident here following his discharge from hospital after unfortunately gaining a traumatic brain injury from a freak accident. The care staff are great, and Mark in particular has been fab with my uncle, treating him with kindness and respect, whilst also having a laugh with him. We had quite a wait for a specialist chair to be ordered, however that has now arrived and my uncle is now able to get out of his bed, which is a huge relief for us as a family. The nursing team are also great, in particular Raymond who always goes above and beyond to explain things to us when we need it, this is always appreciated.

The activities team are also a great bunch, and now my uncle has his new chair it would be lovely to see him get more involved in the activities within the home. My uncles life has changed massively, but it is great to see him included in the many different activities available throughout the week.

My father, who is bedbound with cancer, Parkinson's, and mild dementia, stayed at Austin Rose for nearly three weeks while my sister, his full-time carer, took a break. The staff were consistently pleasant, attentive, and genuinely caring. His room was clean, practical, and had a nice view - a comforting environment for someone in his condition. He ate well and never complained about the food, which says a lot. The 24-hour care was a huge reassurance for us. Most telling of all, he's asked to return permanently, which we're now arranging. We're truly grateful for the care he received.

Care and compassion was shown by all staff to myself and my mother throughout her stay at Austin Rose. I would highly recommend Austin Rose to anyone looking for care for themselves or a loved one. I honestly couldn't have wished for a nicer place for my mother stay at for the end of her life. All staff treated my mother with dignity and provided such excellent care to her even after she passed away. Nothing was too much trouble and they made such a difficult time a little bit easier to cope with.

My beloved uncle recently passed away after spending his final weeks at Austin Rose, and I can honestly say the care he received was nothing short of phenomenal.

From the moment he arrived, we felt completely reassured by the warmth, compassion, and professionalism of every single member of staff. Their dedication to his dignity, comfort, and well-being was evident every day. Not only did they care for him, but they supported us as a family - always kind, always patient, and always going above and beyond.

Even though it's only been five weeks, I truly miss visiting and seeing the wonderful team who felt like an extension of our family.

If you are looking for somewhere safe, compassionate and deeply caring for your loved one, I can recommend Austin Rose with complete confidence. They gave my uncle the gift of peace and dignity in his final chapter, and for that we will always be grateful as a family.