Clarendon House Care Home

Birmingham Road, Allesley, Coventry CV5 9BA
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10 99 Reviews
  • Clarendon House Care Home, Coventry
Clarendon House offers residential and dementia care for up to 23 Residents. Care can be respite, convalescent, palliative or long-term residential.

Clarendon House is nestled in the leafy suburb of Allesley, a 10-minute drive from the town centre, with accessible public transport options. The home has large gardens which include a seating area on the patio. Every bedroom has telephone and television points plus wi-fi access throughout the building. The home is wheelchair friendly and has a lift servicing both floors. The interior decoration is dementia friendly and designed with input from Residents.

One-to-one activities are available and encouraged, with staff making efforts to make any activities requested possible. There are also group and social activities and trips, with each individual’s cultural interests in mind too.

Residents are offered a choice of home-cooked, nutritionally balanced food with options relating to specific dietary needs always available.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £900
  • Self-Funded Residential Dementia Care: from £900
  • RESPITE Self-Funded Residential Care: from £900
  • RESPITE Self-Funded Residential Dementia Care: from £900

The weekly fee is based upon the needs of the service user alongside the room chosen (size, en-suite facilities, etc.)

These prices are only a guideline, please contact Clarendon House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Clarendon House Care Ltd

Person in charge

  • Tracey Bates (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (19)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • All visitors must adhere to the visiting policy.

Parking

  • Clarendon House has free carpark space available for all visitors.

Clarendon House Care Home Reviews (99)

Total of 99, showing 81-99
10

Clarendon House Care Home has a Review Score of 10 (9.980) out of 10, based on 73 reviews in the last 2 years. Over all time Clarendon House Care Home has 99 reviews.

Overall Experience

  • 84
  • 14
  • 1
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Date Published

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Review from Royston O (Son of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Following a serious car accident and discharge from the hospital in January, my mother was a resident for three months. During her time at Clarendon, I believe that her care was very good and her mobility improved. However, as one would expect her dementia worsened. My only negative comment would be
that the home itself could do with a good re-decoration and brightening up, but staff are to be commended.
Thank you.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for your review, we have noted your comments regarding the aesthetics of Clarendon House and it needing re-decoration. Yearly Clarendon House has all lounges, corridors, dining areas and communal areas painted and decorated with colour schemes and designs picked by residents. Should there be a requirement for the decorations to take place earlier it is actioned with immediate effect as we understand the importance of maintaining a presentable and homely environment and its effect on the well-being of our residents. In this instance, we apologise if we could not meet standards and your comments have been noted in our continuous improvement plan. On the other hand, thank you for commending our staff and acknowledging the excellent care they deliver. Wishing your mother and family all the very best.

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Review from H W (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before Covid, Clarendon House Care Home had a welcoming, 'open door' policy, which was reassuring. As a relative, visiting without an appointment, it was clear to see the residents were well cared for in a homely environment. I believe that staff have done their best, working through two years of restrictions
and isolation requirements.
Recently, my mum's health declined and as our family faced a difficult situation, we found that the staff and management could not have been more helpful and understanding. Each individual member of staff that we had contact with were considerate, kind and professional in the way they cared in such a personal way for Mum.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for your review and acknowledging the person-centred care given to your mother during her stay at Clarendon House, it was a pleasure caring for your mother and she is missed dearly by all.

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Review from Helen G (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a great visit today with my mum and sister. Mum was very happy eating her dinner with us. We were offered to have dinner with Mum as well, which was a very lovely offer. The staff were so helpful, and nothing seemed to be too much.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for such a positive review. We are pleased to hear the staff were helpful and accommodating when visiting your Mother. Your review is highly appreciated.

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Review from Jane G (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Been today, visited my mum. Nice to see mum well dressed with her teeth and glasses. Had a lovely visit to the home. Staff were very helpful and attentive to our needs and Mum is very well looked after here.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for leaving such a positive review for Clarendon House Care Home and recognising the excellent work carried out by our staff. Your review is highly appreciated.

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Review from Liz M (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was a resident at Clarendon House Care Home from September 2020 until he passed away there in June 2021. Unfortunately due to the pandemic, we were limited in visiting at times but the staff did their utmost to facilitate within the restrictions including window visits, many telephone calls
and eventually seeing Dad within the home. From the moment Dad arrived the management and staff were very accommodating to his care needs and we always felt that Dad was very well looked after and cared for. Clarendon House always felt homely, comfortable and very welcoming. All members of staff throughout Dad’s stay treated him with great kindness, empathy and honest affection which was also extended to us as family. Despite the challenges of the pandemic the Clarendon House team always maintained positivity, respect and often went above and beyond. Ultimately an emotional and difficult time for the whole family was made easier by all at Clarendon House. Thank you to you all.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for such a positive review, it was a pleasure getting to know your father and caring for him at Clarendon House. Your positive review motivates us to keep on providing high-quality care to our residents and making their stay with us as enjoyable as possible.

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Review from Peter P (Husband of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied that my wife is cared for with dignity. The management and staff are pleasant and helpful.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for your feedback and review. Dignity and respect towards our residents are of priority enabling our Resident's to have a positive experience of care in addition to being a member of the Dignity in Care Network.

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Review from Renae B (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like there is a very nice and safe vibe in here, friendly and safe and caring. Staff are attentive and attend to everyone's individual needs. The home is relaxed and homely. My mum has come on leaps and bounds since being here.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for your positive feedback. Our staff are our greatest asset in our home and we strive to ensure the best care is delivered for our residents.

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Review from Cherryl B (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care is given - very positive and happy staff. They spend time with my mother and make her feel happy and secure.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for your review; we are pleased to hear our staff make your mother feel happy and secure within Clarendon House. We have also noted your review of Activities within Clarendon House, and we will work towards improving in this area.

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Review from Kayleigh C (Granddaughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems settled and happy. Staff have done a good job in making her comfortable.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for your review and the feedback above. We have noted that "Activities" require attention in your opinion, and the home will work towards improving in this area.

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Review from Valerie A (Wife of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident of Clarendon House in October 2020, during the pandemic. I have only recently been able to go in to see him and interact with the staff. All staff members have been very helpful and caring and my husband is happy and contented and well looked after.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for such positive feedback, our staff are our greatest asset and they put our residents at the centre of all they do. Thank you once again.

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Review from Kevin A (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who suffers from Alzheimer's, was admitted to Clarendon House in 2020 during the Covid-19 pandemic. As a result, I have been unable to visit him inside. The staff did arrange for window visits using a telephone and this was very helpful for me and my dad. In addition, a member of staff calls
me every day to let me know how my dad is doing and what his activities have been. It is clear that all of the staff are very caring and concerned that my dad is looked after as best as possible. Overall, my dad is well looked after and I feel he is in very good hands.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for such positive feedback. With the Covid-19 pandemic restricting visiting in care homes, communication is more important than ever, we are happy to hear you are satisfied with the care we provide to your father. Visiting restrictions are being eased as of next week under government guidelines, we will communicate to you further Clarendon House's arrangements.

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Review from Pamela J (Wife of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over 2 years of experience of Clarendon House care, I have only praise for the care the residents receive. I note the gentleness when giving medicines and the sympathetic and caring manner given to those in their care.

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Review from Michael O (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been a resident for several years now and is very well looked after at Clarendon House. The staff are all very caring and provide a high level of care. The home is comfortable and the food is freshly cooked every day. I would highly recommend Clarendon House if you were looking for a friendly
home for your relative.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Hi, many thanks for your review and for recommending Clarendon House Care Home for prospective families looking for a care home for their next of kin.

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Review from Andre J (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Clarendon House for over 2 years. In that time he has received exemplary care. The staff are caring, very kind and polite. They are a complete credit to their profession. Not only has the care been excellent but since new management has taken the home over, significant
improvements have been made to the facilities and there is a very professional but yet caring approach. Of particular mention is one gentleman, who is a very caring young man, who has been in regular contact with my mother and I and is a wonderful advert for someone in the caring profession. That by no means is any different from the other staff who are all caring, polite and diligent. I would have no hesitation in recommending Clarendon House.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for your your review of Clarendon House Care Home. Our staff are our greatest asset within the home and they make the place what it is! We appreciate your recommendation and it is such feedback which motivates us to do what we do, providing excellent quality care!

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Review from Gary M (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has Alzheimer’s and has been a resident for a number of years. The staff I have come into contact with in recent times make me feel reassured that he is receiving excellent care. As his dementia progresses, any issues are dealt with sensitively and with my dad’s best interests at heart. Under
the current ownership a real effort has been made to improve and modernise the appearance of the home, yet it still retains a homely feel. He is very settled and to be honest I can’t imagine my dad being anywhere else.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Hi Gary, many thanks for your positive review. Delivering excellent care along with maintaining a homely feel within Clarendon House are our utmost priority.

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Review from Gordon W (Brother-in-law of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family are very much indebted to the care and attention shown throughout our family member's stay in Clarendon House. The owners, senior staff and main staff showed great affection for him, all are ‘hands on’ and they constantly communicated with us. We are pleased that he spent his last days in
their company.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you very much for your review and such positive feedback. It is so important being 'hands on' in the setting we operate in to ensure every resident at Clarendon House Care Home gets the care they deserve! It was a pleasure caring for your brother-in-law and he is dearly missed by residents and staff alike.

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Review from J L (Nephew of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care in Clarendon House is first class. The staff are caring and friendly, nothing is too much trouble. They treat their charges with utmost respect. The home is clean and tidy. Food is well presented and residents have enough to eat.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Thank you for your review. We are happy to read such positive feedback from yourself especially your comment that overall care in Clarendon House is first class!

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Review from Jean S (Daughter-in-law of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father-in-law's Alzheimer's became more severe, we found a care home in Coventry which we felt met his needs, but sadly as time progressed we felt things were not as they should be. As well as care issues, he was becoming more and more withdrawn.
Subsequently, we moved him to Clarendon House.
The contrast in care and approach couldn’t have been more different. After several weeks in his new setting, my father-in-law had thrived. All the staff treated my father-in-law with the dignity and kindness he deserved, he was always well presented and he was treated as a gentleman with a back-story not just a resident with Alzheimer's. The care home manager was amazing and was obviously completely devoted to her residents. Sadly my father-in-law passed away a few months later but reassuringly I knew that in the last few months of his life, he had been happy and had received the best care possible. I cannot praise the manager and her wonderful staff enough for their care and compassion.

Reply from Abbas Nurmohamed, Director at Clarendon House Care Home

Hi Jean, a very big thank you to you for leaving us such a positive review. Our residents are at the forefront of everything we do at Clarendon House and we strive to ensure each resident receives the best care possible within our home. Many thanks once again for your feedback.

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Review from Tracey C (Daughter of Resident) published on 31 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Small and intimate - staff know the residents and the residents know the staff. The staff really care, the residents are not a number. The staff work very hard to ensure that the resident's individual needs are met. The home itself is kept extremely clean and residents bedrooms are well looked after.
I am confident that Dad is safe and well looked after.

Reply from Heath Tredell, Director at Clarendon House Care Home

Thank you very much for your kind review. Everyone at Clarendon House work hard to create a very homely feel whilst providing professional care; something often not possible in larger establishments.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Clarendon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 73 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 73 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Clarendon House Care Home is calculated as follows: ( (855 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 871 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarendon House Care Home is based on 73 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 73 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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