The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.8 133 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £800
  • Self-Funded Residential Dementia Care: from £800
  • RESPITE Self-Funded Residential Care: from £800
  • RESPITE Self-Funded Residential Dementia Care: from £800

These prices are only a guideline, please contact The Knowles to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Knowles Care Home Ltd

Person in charge

  • Sonya Kelly (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

The Knowles Reviews (133)

Total of 133, showing 121-133
9.8

The Knowles has a Review Score of 9.8 (9.801) out of 10, based on 57 reviews in the last 2 years. Over all time The Knowles has 133 reviews.

Overall Experience

  • 113
  • 19
  • 0
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  • 1

Date Published

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Review from K G (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff.
Always approachable and keep me informed of any issues with my dad.

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Review from D C (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely overwhelmed by the support, care and dedication of the staff. Their attention to detail and needs of each resident can be clearly seen, especially the Acting Senior. Staff are dedicated, have a sense of humor and will assist and discuss my mother's care at every opportunity. The residents
are happy and you can clearly see they are safe, secure and cared for.

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Review from Chris T (Son of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the home to be warm and inviting and mum's care to be very good. She seems to be happy and contented.

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Review from Jack B (Nephew of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The core of regular full-time staff show their knowledge of the resident's needs and care for them with patience and humour. However, some of the agency staff cannot match this and show they are not so well suited for the job.
All the full-time staff including cleaners, cooks and maintenance staff
show a willingness to help whenever they can.

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Review from Barry E (Partner of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm and friendly with lots of carers who are all very attentive, facilities and bedrooms are good.

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Review from J M (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and comfortable for its residents. The staff are kind and helpful to residents but the laundry is haphazard and items get lost or are poorly treated. My only concern would be that there is not enough to occupy or stimulate residents during the day. I realise that costs must be taken
into consideration, but leaving residents sat in front of a TV is no good for people with poor eyesight or hearing and is not enough to occupy what minds they have left.

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Review from A C (Daughter-in-law of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly caring staff.

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Review from Susan B (Sister of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely, very caring. My brother is looked after well. The bedrooms are nice, very clean. The staff are always coming around with hot drinks and snacks.

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Review from Margaret June C (Wife of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been here for two weeks and everything about the care and home has been first class.

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Review from Patricia B (Daughter-in-law of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to The Knowles after a long stay in hospital, it was decided she could no longer live within her housing with care setting.
She is 97 years old and this was an enormous change for her, but I cannot speak highly enough of the staff at The Knowles, they put her at ease and made her feel
very welcome.
The care and support received has been of a very high standard, and all of us family members have been welcomed on each visit.
The time has now come for Mum to move on to a permanent placement and we would like to thank all the staff at The Knowles for everything they have done over the last six weeks.

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Review from L B (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care by the staff is excellent.
The home is clean and always smells nice.
Visitors are welcomed anytime.
The food and activities/entertainment are good.
The manager and staff are always available to talk to.

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Review from Linda H (Daughter of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems to have settled in well. I am made to feel very welcome when I visit.

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Review from Lucinda B (Wife of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well looked after and always clean, tidy and seems to be contented and happy.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for The Knowles is calculated as follows: ( (582 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 673 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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