Trinity Lodge

Attentive & person centred care delivery on every single visit has been observed consistently for the many years my friend has been there. All residents including my friend are treated and respected as individuals, all with differing needs, and all staff know each individual and deliver care accordingly. There is a culture of patience, kindness, compassion, humour and warmth to residents and visitors alike. The staff seem happy to be there, a big sharing caring team, happy to be caring, happy to talk to visitors, lots of transparency, nothing is too much, all of which makes such a big difference. Any issues are communicated immediately and are handled very professionally across all levels of staffing. Residents' health, welfare and wellbeing are the highest priority, no tick box approaches at this home. When I ring, they always know exactly how my friend is and where she is on that day. If ever I needed to go into a care home, I would choose this one. Thank you to you all.

Staff are very polite and courteous.

Thank you Estelle you are a credit to Trinity Lodge.

Every single time that I visit my mother I am always greeted by the most committed and communitive staff. Without exception they all have my utmost respective for their ability to care even in the most challenging of situations. Keep up the fantastic work.

I cannot thank the staff at Trinity Lodge enough for all they do. My Aunt is a resident there and the staff are so friendly. The management team are also fantastic. When we had some issues with paperwork, the management team were extreemly helpful and quick to respond. I know my Aunt is in great hands.

My mum is very happy there and thinks it is her home, the staff are very helpful and is a very relax feeling and as their is no steps in the place and movement is not restricted.

Recently visited an old friend at Trinity Lodge, Coventry, and was pleasantly surprised. My friend was in high spirits and expressed happiness at being well looked after by a lovely team. The facilities are clean and well maintained, demonstrating the care taken by staff to provide a comfortable and homely atmosphere. The staff members I met were all extremely warm and friendly, happy to accommodate all requests, and even joke with residents and visitors. Overall I was very impressed, and happy to see my old friend being so well taken care of.

I can't praise Trinity Lodge enough for the care they give to my friend. When I visited a couple of weeks ago she was happy, relaxed and is enjoying life, which is a huge change from before she arrived.

Thank you to all of the staff who make Trinity Lodge such a lovely home.

I find all the staff friendly and approachable, and all my dad's needs are met.

My nan has become much happier since moving to Trinty Lodge. The staff have gone above and beyond to make her comfortable. The staff don't only support residents, their door is open for relatives too. There is always activities and stuff for the residents to do and keep busy. The meals are well balanced and varied, you can also have dinner with your relative if you let the staff know.

Trinity Lodge is a warm, welcoming, safe and secure place. My husbands needs are catered for with care at all times, patience is often needed but given. I leave happy knowing he is in capable hands and know I will be contacted if necessary.

My dad has been into Trinity Lodge a couple of times now and we can't speak highly enough of the staff and how they look after and treat him. It's nice to know that we can carry on with normal life knowing he is well cared for and looked after.

I can't praise everyone at Trinity enough they are all caring, gentle and kind - I am so happy Sandra is here. Thank you all so much.

Friendly relaxed environment, the staff are hands on and get to know the residents on a personal level. Comfortable and clean with a homely atmosphere. The staff give you confidence that your loved ones are looked after and safe.

My experience during the last 2 months was one where my issues were raised concerning my mum and management dealt with it in a professional way and kept me update about the progress and informed of any changes and her door was always open for me to go in a talk with her, which I was happy with and I trust that they are doing there but to keep resident and the family happy.

Very happy with the care my mum recived. Lovely staff and home from home.

Prior to my wife becoming a resident at Trinity Lodge, we looked at several others, and Trinity Lodge was our preferred choice. The layout of the building, the cleanliness and the friendly, caring staff made it an obvious choice. Any issues I have or concerns are listened to and addressed either by the team leaders or the manager. There are some very good food choices at mealtimes, and the 3 dining rooms are all quite pleasant. Generally, the maintenance around the whole building is well maintained, with all aspects being carefully looked after.

Trinity Lodge is a very good home. In my experience, my mum receives very good care and all her needs are met. The staff are always polite and welcoming and having dealt with the managers, I know they have tact and understanding, including when dealing with sensitive, personal and difficult issues affecting vulnerable elderly people. Special efforts go on regularly for residents who wish to participate.

Always friendly helpful and ready to talk about all things for the residents and myself. Food is really good, healthy and usual 'home' made.

Mum sustained numerous unwitnessed falls since April 25 the first resulting in a broken hip and wrist . The last 2 weeks ago leaving her virtually unable to stand or walk. Whilst she was a high falls risk she and other residents are constantly left unattended in lounges . Personal hygiene not given as its to easy to document refused and its one less job for the staff to attend too. The home often smells and overall looks unclean with food left on tables and floors. Residents look untidy with food on their clothes. I witnessed residents wet as they had been left sitting for 2 long. I witnessed residents who couldn't eat being given food with no utensils. If you can attend to most of your needs you may be OK anything extra will be a problem that they will say they cant meet and they will remove you from their home. No social engagement with residents no entertainment. Little communication between staff Untrained new staff The list goes on Think carefully before sending your LO here