Bowling Green Road, Netherton, Dudley DY2 9LE
Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.
The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to the high standard expected in a Bupa care home.
Both hot and cold options are available at mealtimes and the in-house chef fully understands residents’ needs and dietary preferences to make sure they receive food that they find both satisfying and enjoyable.
Residents can continue to enjoy their pastimes in the home or even start new ones with the help of the dedicated activity co-ordinator, always on hand to suggest new ideas and help clients to achieve a fulfilling lifestyle. Organised activities are available as well regular trips out, visiting entertainers, a hairdresser and a mobile library.
Group: Bupa Care Homes
Person in charge: Gareth Richards (Interim General Manager)
Local Authority / Social Services: Dudley Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Stroke
Languages Spoken by Staff (other than English): German, Polish, Tagalog
Single Rooms: 120
Rooms with ensuite WC: 120
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Netherton Green Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Netherton Green Care Home has a Review Score of 9.2 (9.165)
The Review Score of 9.2 (maximum of 10) for Netherton Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Netherton Green Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 20 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.332 for Netherton Green Care Home is calculated as follows: ( (158 Excellents x 5) + (93 Goods x 4) + (16 Satisfactorys x 3) + (20 Poors x 2) + (2 Very Poors x 1) ) ÷ 289 Ratings = 4.332
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.833 Points relating to the number of positive Reviews for Netherton Green Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 20 Reviews ÷ 24 Target = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Liz L (Daughter of Resident) on Friday 13 October 2017. Relates to September 2017.
My mum came in for end of life palliative care and the care was excellent. Everyone could not do enough for Mum. She was always clean and kept pain free.
We were also cared for too and thus made a difficult time much easier.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer Services Administrator at Netherton Green Care Home responded to this review on 17 Oct 2017:
I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. It is so nice to hear that your mum and your family were so well cared for at such a difficult time.
Review submitted from a Website Submission by Janet H (Mother of Resident) on Friday 15 September 2017. Relates to September 2017.
I cannot thank the unit manager, nurses and carers of Windmill House enough for the loving care they showed my mom, they went beyond the call of duty. Also the care they showed my brother and I in my moms final hours. All of them are a credit to you. They are worth their weight in gold. I thank you so much
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Don't Know
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer services administrator at Netherton Green Care Home responded to this review on 15 Sep 2017:
So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Carole H (Daughter of Resident) on Wednesday 2 August 2017. Relates to June 2017.
My Mom is now a permanent resident at Netherton Green. After an initial uneasy period when Mom was settling in and getting used to having to be looked after, she now feels at home and has made friends. This has been a great relief to myself and her family. The staff here have always been professional, caring and patient, keeping me informed of all problems or issues concerning my Mom. The girls are very friendly and obviously care about the residents.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Jayne Duck, Customer services administator at Netherton Green Care Home responded to this review on 03 Aug 2017:
Thank you for your review. It is so nice to hear that your mum has settled and made new friends, I'm sure she will continue to make new friends with both the residents and the staff.
Review submitted from a Website Submission by Rachel W (Daughter of Resident) on Monday 10 July 2017. Relates to July 2017.
The staff at Darby House cannot be faulted. They are the best and most caring people I have ever met - so many people are quick to complain about care services but I cannot compliment enough. You should all be so proud of the job that you do- and it is obvious to everyone that it is not just a job to you, but a lifestyle.
Thank you from the bottom of my heart.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Jayne Duck, Customer Services Administator at Netherton Green Care Home responded to this review on 12 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and staff and will share your comments with the home’s manager
Review submitted from a Postal Card by Kenneth G (Resident) on Tuesday 20 June 2017. Relates to June 2017.
Service could not be improved.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer Services Administrator at Netherton Green Care Home responded to this review on 26 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Christopher H (Brother of Resident) on Tuesday 20 June 2017. Relates to June 2017.
Have been really pleased with the care provided by all of the staff and management at the home. There is a very good interaction between my brother and his carers and my brother is very content/happy at the home. There seems to be a continuous drive to impress/refurbish the existing facilities which included a relative's room which seems to have been well received and is well used. I would recommend this facility.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Jayne Duck, Customer services administrator at Netherton Green Care Home responded to this review on 21 Jun 2017:
Thank you for your review. So glad that your brother is happy and that he has a good relationship with the staff.
Review submitted from a Postal Card by Paulette W (Daughter of Resident) on Friday 16 June 2017. Relates to June 2017.
I have found Netherton Green to be very friendly, staff are kind, thoughtful, caring and obliging in every way. Rooms and day rooms lounge and dining rooms are well cared for and very clean. Bed linen is always clean and fresh. Nothing is too much trouble day or night if ever I need care I hope they will find a place for me.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer Services Administrator at Netherton Green Care Home responded to this review on 19 Jun 2017:
Thank you for your review. It is great to hear that you think so highly of our home so much so that if you ever needed care you would want to become part of our family.
Review submitted from a Website Submission by Susan J (Daughter of Resident) on Friday 19 May 2017. Relates to May 2017.
My mother was sent to Darby House from hospital for rehab. Do not be fooled by first impressions. Patients are left unattended most of the day, food is cold, rooms not cleaned. No information was given by staff and when given was incorrect. My mother's clothes were removed 3 layers together inside out, including bed jacket left in washing basket full of vomit. Lost items of clothing and towels
Finally discharged my mom to another home without prior notice to family or checking that all her medical requirements had been met before her release!
How likely would you be to recommend Netherton Green Care Home? Extremely Unlikely
Overall Standard: Poor
Facilities: Poor
Care / Support: Poor
Cleanliness: Poor
Treated with Dignity: Poor
Food & Drink: Poor
Staff: Poor
Activities: Satisfactory
Management: Very Poor
Safety / Security: Satisfactory
Rooms: Poor
Value for Money: Very Poor
Jayne Duck, Customer Services Administrator at Netherton Green Care Home responded to this review on 06 Jun 2017:
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com
Review submitted from a Postal Card by B T (Daughter of Resident) on Tuesday 9 May 2017. Relates to April 2017.
My mom is very settled here. Pleasant staff always keep me well informed on Mom's wellfare appointments and her appetite.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer Services Administrator at Netherton Green Care Home responded to this review on 11 May 2017:
Thank you for your review. Great to know that your mum is settled and that you know that you will be kept informed of everything that is happening. The Bupa Customer Care team.
Review submitted from a Postal Card by Jayne S (Daughter of Resident) on Tuesday 2 May 2017. Relates to April 2017.
The care of my mum was to an excellent standard, she felt happy and safe.
Socialising was a huge part of mum's recovery process and this was encouraged. Most staff were attentive and sensitive to mums needs.
Participation in activities, both group and physio was also encouraged and benefited mum.
Food was varied and to a good standard, I have no complaints about mums standard of care.
One suggestion she had, to improve services, was to have a separate male/female toilet facility. This would add to dignity for both genders.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Good
Safety / Security: Excellent
Rooms: Good
Jayne Duck, Customer sercices administrator at Netherton Green Care Home responded to this review on 03 May 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Website Submission by Eileen R (Daughter of Resident) on Thursday 20 April 2017. Relates to April 2017.
My mom has been in the EMI primrose unit for almost a year. Over the last few months, there has been a tangible improvement in all areas of the care home and my review is based on this and the knowledge that there is a willingness to get better at what they do. It is a difficult unit as many residents have dementia but the care given by dedicated care staff and management has been a blessing to me and my family and to my mom. Thank you.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Satisfactory
Emily Wilson, Customer Service Administrator at Netherton Green Care Home responded to this review on 26 Apr 2017:
Thank you for your kind comments. I am so pleased that you are able to recognize the improvements at the home and that you are happy with the care and support Netherton Green are providing for your Mum. The Bupa Customer Care Team.
Review submitted from a Postal Card by Nicola T (Daughter of Resident) on Wednesday 29 March 2017. Relates to March 2017.
My Dad came to the care home for end of life care.
From the moment he was admitted the staff were kind, compassionate and informative.
It was a very emotional and upsetting time for all our family and Dad but we were reassured by the actions of staff that we had made the right decision.
My Dad was treated with kindness and dignity and the staff genuinely seemed to care.
Sometimes we'd appear unannounced to find staff feeding Dad and chatting to him, keeping him company.
The work these staff do is commendable, I cannot thank them enough.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Satisfactory
Emily Wilson, Customer Service Administrator at Netherton Green Care Home responded to this review on 04 Apr 2017:
Thank you so much for sharing such a lovely review with us, we really appreciate your feedback. I am so pleased that Netherton Green provided both you and your Dad with the support that you needed during this time. I will share your kind words with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Racheal B (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
The care home is a fantastic and very family orientated run place. Nothing is too much trouble for any of the staff. My father was care for famously in this place. I would highly recommend this care home.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Emily Wilson, Customer Service Administrator at Netherton Green Care Home responded to this review on 17 Mar 2017:
Thank you for your lovely feedback. I am so pleased to hear that you would recommend this home. I will pass on your kind comments to the home manager. Thank you again, The Bupa Customer Care Team.
Review submitted from a Website Submission by J (Son of Resident) on Sunday 5 March 2017. Relates to January 2017.
I am POA for my father who was a resident in Windmill House. The staff were pleasant enough, but not always responsive to his immediate needs and at times needed prompting. Felt that staff need to respond more quickly to residents requests for help. Lack of consistency in levels of care given to him and felt that better observation should have been given to him to ensure that his dietary and fluid needs were being met. I felt disappointed that we were not routinely updated regarding how my father was doing. Feel that there needs to be an improvement in the care and service provided to residents.
How likely would you be to recommend Netherton Green Care Home? Extremely Unlikely
Overall Standard: Poor
Facilities: Satisfactory
Care / Support: Poor
Cleanliness: Satisfactory
Treated with Dignity: Poor
Food & Drink: Poor
Staff: Poor
Activities: Poor
Management: Satisfactory
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Poor
Emily Wilson, Customer Service Administrator at Netherton Green Care Home responded to this review on 10 Mar 2017:
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing are our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further? The Bupa Customer Care Team.
Review submitted from a Postal Card by Margaret H (Resident) on Tuesday 29 November 2016. Relates to October 2016.
Suddenly heard of the home. Entered quickly and quickly settled.
How likely would you be to recommend Netherton Green Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Jayne Duck, Customer Services Administrator at Netherton Green Care Home responded to this review on 02 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Elizabeth J (Daughter of Resident) on Thursday 24 November 2016. Relates to November 2016.
My father moved to Netherton Green approximately 3-4 months ago. Going into care was a huge transition for both himself and us as a family. I cannot speak highly enough of the care and professionalism provided to my father. Staff are always extremely personable and always willing to fill me in on how my dad is doing. Residents are always treated with respect and dignity. Residents have a great choice in their day to day activities and these choices are always respected. Netherton Green has certainly become a home to my dad and I am happy he is safe and well cared for. Thank you to all staff at Netherton Green.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Netherton Green Care Home responded to this review on 26 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Robert B (Resident) on Wednesday 9 November 2016. Relates to November 2016.
May 2015 I came in for 2 or 3 months and know I'm back in here again.
How likely would you be to recommend Netherton Green Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Excellent
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Rose Pickering, Customer Service Administrator at Netherton Green Care Home responded to this review on 09 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Beatrice C (Resident) on Wednesday 9 November 2016. Relates to November 2016.
Would not change anything.
How likely would you be to recommend Netherton Green Care Home? Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Poor
Safety / Security: Good
Rooms: Good
Value for Money: Good
Rose Pickering, Customer Service Administrator at Netherton Green Care Home responded to this review on 09 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Kathleen G (Resident) on Wednesday 9 November 2016. Relates to November 2016.
It's been alright.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Poor
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Rose Pickering, Customer Service Administrator at Netherton Green Care Home responded to this review on 09 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Peter J (Friend of Resident) on Monday 7 November 2016. Relates to October 2016.
Physio are doing a great job.
How likely would you be to recommend Netherton Green Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Satisfactory
Activities: Good
Management: Satisfactory
Safety / Security: Good
Rooms: Good
Value for Money: Good
Jayne Duck, Customer Service administrator at Netherton Green Care Home responded to this review on 07 Nov 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Jayne B (Daughter of Resident) on Monday 7 November 2016. Relates to October 2016.
The home have been very good. I think we should have been notified earlier about the cut-off dates regarding funding. The home has been brilliant and I cannot fault them.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Jayne Duck, Customer Service Administrator at Netherton Green Care Home responded to this review on 08 Nov 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Ken C (Power of Attorney Solicitor of Resident) on Monday 7 November 2016. Relates to October 2016.
I am a POA for a resident. In the short time she has been here I find that most of the staff are kind, helpful and sympathetic, but there are others who are cold, unfeeling and sharp. I had asked twice for her to have a shower and hair washed but this request has been ignored, which is disappointing. Food, meals etc seems quite good. So improvements still need to be made.
How likely would you be to recommend Netherton Green Care Home? Neither Unlikely or Likely
Overall Standard: Satisfactory
Care / Support: Satisfactory
Treated with Dignity: Poor
Staff: Poor
Management: Poor
Rooms: Satisfactory
Jayne Duck, Customer services administrator at Netherton Green Care Home responded to this review on 07 Nov 2016:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”
Review submitted from a Postal Card by Judith Y (Daughter of Resident) on Wednesday 2 November 2016. Relates to October 2016.
Windmill House carers are dedicated to their work. The are very pleasant, caring, helpful and nothing is too much trouble if anything or help if required.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Jayne Duck, Customer Servicies Administrator at Netherton Green Care Home responded to this review on 02 Nov 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Rachel S (Daughter of Resident) on Thursday 18 August 2016. Relates to August 2016.
Admitted as step down patient following a stroke. Happy with service received, but could respond faster when toilet visits are needed. The care home is superbly clean. Happy with all aspects of care received, other than the occasional waiting mentioned above. The staff seem very caring and work together to attain Bupa standards. I hope the same level of care/therapy continues for the entire length of stay, but would like to see an improvement in waiting times for toilet visits. I know you have a lot of patients but this is my only area of concern. Thank you for everything being done to help with recovery.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer Service Administrator at Netherton Green Care Home responded to this review on 18 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Bessie G (Resident) on Tuesday 17 November 2015. Relates to November 2015.
On rehabilitation unit. The unit is very good apart from occasionally need to wait for assistance from the staff as they are very busy with others. Food and drink excellent. The room is lovely and the staff are brilliant.
How likely would you be to recommend Netherton Green Care Home? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Netherton Green Care Home
