Netherton Green Care Home

Bowling Green Road, Netherton, Dudley DY2 9LE
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9.3 125 Reviews
  • Netherton Green Care Home, Dudley
Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.

The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to the high standard expected in a Advinia care home.

Both hot and cold options are available at mealtimes and the in-house chef fully understands residents’ needs and dietary preferences to make sure they receive food that they find both satisfying and enjoyable.

Residents can continue to enjoy their pastimes in the home or even start new ones with the help of the dedicated activity co-ordinator, always on hand to suggest new ideas and help clients to achieve a fulfilling lifestyle. Organised activities are available as well regular trips out, visiting entertainers, a hairdresser and a mobile library.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 120 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Nursing Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Nursing Care: from £1395

Subject to care needs assessment

These prices are only a guideline, please contact Netherton Green Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Fiona Sewera (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Netherton Green Care Home Reviews (125)

9.3

Netherton Green Care Home has a Review Score of 9.3 (9.337) out of 10, based on 21 reviews in the last 2 years.
Over all time Netherton Green Care Home has 125 reviews.

Overall Experience
  • 77
  • 38
  • 5
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Date Published
  • 125
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Reviewer Connection to Netherton Green Care Home
  • 56
  • 14
  • 11
  • 8
  • 8
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 125, showing 61-80
Review from Raymond (Nephew of Resident) published on 31 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We will always be extremely grateful for the way the staff of Netherton Green cared for our Aunt, in the final days of her life. She was treated with respect and dignity and love. Thanks to the team at Netherton's Windmill House unit, she was able to have a conversation with her sister in Canada, via
a video mobile call, facilitated by one of the carers, on the afternoon she passed away. They couldn't have been more accommodating. Thank you very much.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We were only too happy to be able to support your Aunt and support her in any way she needed within her final days with us. I will happily pass on your review to our team for you.

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Review from Paula C (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom was brought in to Netherton Green from the hospital for stepdown after a nasty fall. Mom is normally very active, so to be told she would spend a few weeks in a nursing home was a shock to her, but staff soon reassured her and spoke to help her adjust to life in there. All the staff are very friendly,
helpful and kind.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

It's lovely to hear how soon your mother felt reassured and settled into her stay with us. Thank you for sharing your experience and thoughts of our staff, we will gladly pass on your review to our team.

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Review from T B (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Netherton Green having been diagnosed with Vascular Dementia at a time when we could no longer cope at home. From the offset, Dad had a room overlooking the garden which he loved. All staff befriended and encouraged him with all tasks. The care and compassion was second to none. Most
of all, he was treated like the lovely human he was, not a number.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are so glad to hear that you felt your father was so well supported by the team and will happily pass on our kind words to them.

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Review from Allison S (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went in for palliative care. His needs were very demanding but the staff were excellent and showed him dignity and respect in his last days. Nothing was too much trouble for them and they even looked after us with tea and biscuits. Both the day and night staff were very professional.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

It is so lovely to hear you and your family felt as supported as your father during his stay with us. I will happily pass on your review to our team.

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Review from K B (Son of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom was moved to Netherton Green from her home where she had carers attend to her four times a day very sporadic and not suitable for her care needs. For the four months she spent here, my mom was comfortable and happy, she ate and drank regularly and enjoyed the interaction with the staff. We always
found the staff to be friendly, approachable and supportive. Knowing that my mom was safe and being well looked after was a great comfort.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

It's great to hear that you were comforted knowing that your mother was with us and being so well supported. We will happy pass on your review to our team.

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Review from Gail D (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic care and compassion shown to my dad and us as a family. Every member of staff were brilliant, nothing was too much trouble. My dad was allowed the dignity and peacefulness he deserved in his final days. I would definitely recommend to other palliative care patients. Well done, much
love to you all.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are only too happy that we were able to support your father in his final days. Thank you for taking the time to share your experience with us, I will gladly pass on your views with our team.

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Review from Karen P (Cousin of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are wonderful and very professional. The nurses were calm, reassuring and an enormous help. The corridors are very echoey so voices and trolley noise was disturbing on occasions. The door is very noisy, particularly at night.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for taking the time to leave us a review, I will pass on your feedback to our team.

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Review from R D (Aunt of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nephew was treated with utmost care and attention and, in difficult moments, persuaded by senior staff to stay with them a little longer for his own well-being (for the first 48 hours or so, he just wanted to go home) and he soon became content. All members of the family were treated with care, assistance
and good food, for which we were grateful at this very painful time. Thank you.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are glad to hear that your whole family felt supported by our team. We will pass on your kind words to our team.

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Review from Sara W (Daughter of Resident) published on 5 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff were so kind, compassionate and caring to my father, my mother and myself, making the inevitable ending easier to bear. A great team with dedicated staff who created a calming peaceful atmosphere and kept my dad comfortable to the end.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for your kind words, I will gladly pass this on to our team.

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Review from P C (Son of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for the care and compassion shown by all staff members at Darby House. At all times, my father's dignity was respected and he received high-quality, individual palliative care, taking into account his wishes at all times. As a family, we trusted completely that even when at times we couldn't
be present, Father's needs would always be met and he would be comfortable. We felt looked after as a family at a sad and difficult time.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are only too happy that you and your family were so happy with the care and service delivered.

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Review from C T (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident in Darby House, Netherton Green following a fall on the night of my mother's death. Dad and all the family were treated with dignity and respect. All assistance was given to all of us on the day of my mum's funeral and all care given to my father until his death on 16/09/19.
Every member of staff showed sympathy, compassion and caring to all of us at this difficult time.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are only too happy to have been able to support you and your family through such a difficult time. I will gladly pass on your review to our team.

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Review from R W (Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Netherton Green. The staff are excellent, polite helpful and very pleasant. The food is excellent and very tasty. The rooms are very good with beds that are very comfortable and long enough for tall people.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We could not be happier to hear your view of our home, thank you for taking the time to share your experience. I will gladly pass on your review to our team.

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Review from P D (Son-in-law of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum-in-law received a very caring service. Staff were pleasant and there was a calm atmosphere. Well done. The grounds are beautiful.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

It’s great to hear that you felt your mother-in-law received a caring service. We work very hard to ensure the quality of our service is visible from our caregiving right through to the grounds of our home and could not be happier to hear your views on these. I will pass on your feedback to our team.

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Review from Demi W (Daughter of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My whole experience of Netherton Green so far is outstanding. From the first phone call to the liaison lady, to my unexpected visit, to speaking to the staff and being greeted by the Home Manager, I was made to feel welcome and at home. The room my dad is in is very spacious and looks onto the garden.
I love how we can personalise his room and we have already made a recommendation to a friend. Keep up the high standard. Thank you.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are so glad that you felt so supported from your first contact with us and throughout your experience. It’s great to hear how happy you are with the facilities and thank you for making a recommendation. I will happily pass on your words to our team.

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Review from E W (Daughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at the nursing home for about six weeks. In that time, the staff were really caring and helpful and went above and beyond what was expected from them. They looked after my father exceptionally. In his last few days, they were there for us as well as him and made the sad process much easier
to bear.
Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for such kind words. We are so happy that we were able to support you all through this time. I will pass on your review to our team.

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Review from Elaine G (Daughter-in-law of Resident) published on 30 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law was in Darby House, Netherton Green. The staff were professional, compassionate and kind, providing excellent care in the final weeks of her life. The unit is clean, inviting, friendly and well managed. I would happily recommend to family and friends.
Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your lovely feedback. I am happy that you felt that your mother-in-law was in good hands. Good feedback is always appreciated, as it reinforces the good work our care team deliver. Thank you for your recommendation as this helps others to make choices for their family members based on families that have experienced the good care and compassion you have highlighted. Once again thank you.

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Review from Norah C (Respite Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it very good.
Staff was great and very helpful.
Sad to leave.
Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you very much for taking the time to review our home and I will be delighted to pass your comments back to my team. Once again thank you.

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Review from Wendy G (Niece of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank the staff and management enough for making the stay at Darby House a pleasurable one. Whilst the situation was stressful, everyone was friendly, caring, sociable and helpful. Nothing was too much trouble.
What a lovely crew! An asset to any home.
The standard of service was impeccable.
I would recommend the home without any hesitation and would have no reservations should any family member be admitted.
Thank you all.
Reply from Pauline Steed, Home Manager Manager at Netherton Green Care Home

Thank you so much for the lovely review of our home. I will be delighted to share your comments with my team.

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Review from Jessica B (Daughter of Resident) published on 12 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is in primrose. The nurses/managers and other staff are extremely helpful, they deal with any issues swiftly, they are kind and courteous and are a credit to the home in general.
Mum is happy and settled in a clean, caring environment. I would highly recommend Netherton Green to anyone looking
for a care home for a family member.
Reply from Pauline Steed, Manager at Netherton Green Care Home

Thank you for taking the time to review your experience you have shared. We are pleased that you are happy with the care being provided for your family member. This reflects on the ethos of the home and your kind comments will be shared with the staff on Primrose unit. Thank you once again for taking the time to review us.

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Review from R B (Son of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overnight at Darby House, my mother is late stage pancreatic. The care and especially taking time to listen was first class. The team were flexible to my mothers needs and did all in their capacity to meet them. A+
Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your review it is always pleasing to hear that the care that was received was first class. I will ensure that the staff team receive your feedback. It is really much appreciated.

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Current Review Score: 9.3 (9.337)

Overview of Review Score

The Review Score of 9.3 (9.337) out of 10 for Netherton Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.504 for Netherton Green Care Home is calculated as follows: ( (150 Excellents x 5) + (75 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 248 Ratings = 4.504
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.833 Points relating to the number of positive Reviews for Netherton Green Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 20 Positive Reviews ÷ 24 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Nikki

Nikki

Job Title: Administrator Joined: 2019

Nikki has been with Advinia for just over three years, joining as an Activities Coordinator, and after helping out in the office during Covid she then moved to the Receptionist position on the rehabilitation House. This is a role that she thoroughly enjoyed and felt that she was able to learn so much more about the home. From there Nikki joined the Finance team where she is the home Administrator.


Outside of work, she is a mum to a 5-year-old little boy and has just brought her first home with her partner, who she is due to marry in 2023.

Karen

Karen

Job Title: Senior Activities and Wellbeing Coordinator Joined: 2001

I joined the team at Netherton Green in June 2001 as a Care Assistant, roughly 18 months later I was successful in promotion to Senior Care Assistant which was a role I had for 16 years. For the last 3 and a half years I have worked in the Activities and Wellbeing team and was again successful in promotion to Senior Activity and Wellbeing Coordinator at the beginning of 2022. Being in the Activities team allows me to get to know the Residents and their families in a different way, being able to help them engage with and enable Residents to continue to do the things that they enjoy, really is what I love about my job.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netherton Green Care Home to verify any information. View our terms and conditions. Netherton Green Care Home has an Enhanced Service - more info.