Netherton Green Care Home

Bowling Green Road, Netherton, Dudley DY2 9LE
Review Us
9.4 125 Reviews
  • Netherton Green Care Home, Dudley
Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.

The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to the high standard expected in a Advinia care home.

Both hot and cold options are available at mealtimes and the in-house chef fully understands residents’ needs and dietary preferences to make sure they receive food that they find both satisfying and enjoyable.

Residents can continue to enjoy their pastimes in the home or even start new ones with the help of the dedicated activity co-ordinator, always on hand to suggest new ideas and help clients to achieve a fulfilling lifestyle. Organised activities are available as well regular trips out, visiting entertainers, a hairdresser and a mobile library.

Show Netherton Green Care Home on the Map

Care Provided

Type of Service

    Nursing Home
  • For a maximum of 120 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Nursing Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Nursing Care: from £1395

Subject to care needs assessment

These prices are only a guideline, please contact Netherton Green Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Fiona Sewera (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Netherton Green Care Home Reviews (125)

Total of 125, showing 41-60
9.4

Netherton Green Care Home has a Review Score of 9.4 (9.402) out of 10, based on 22 reviews in the last 2 years. Over all time Netherton Green Care Home has 125 reviews.

Overall Experience

  • 77
  • 38
  • 5
  • 3
  • 2

Date Published

125
8
12
22
103

Review from Beryl C (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is unbelievable, my mum hasn't looked this well for years. She says she's not been this happy in a long time. The room is always clean and tidy and by the looks of the food, I'd move in myself! The staff are always pleasant and helpful when you ask questions. The grounds are superb. I only
have nothing but praise for the staff, food, accommodation and the grounds. 10/10, well done!

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your feedback this is evident that the staff have demonstrated care and attention to the care of your mother Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aspect of bungalows and grounds very well maintained. Car parking facilities good. Staff are friendly, approachable and kind. Residents and their accommodation are kept very clean. No nasty smells. Window visits were always available. Only one problem, Mom's twinsets all shrank in the dryer. Staff put
up notice for me to wash them for which I was grateful.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your kind comments I will ensure that your comments are shared with the staff team who cared for your mother, thank you once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel D (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went to Netherton Green Care Home for respite care following surgery for a broken ankle. She was well cared for from day one until she died in February 2021. I cannot fault the care my mom and my family received. This all took place during a pandemic, but this did not alter the professionalism
and care that was shown to mom. When she died, we were allowed time to be with Mom. Excellent care.

Reply from Paul Millar, Sales Manager at Netherton Green Care Home

Many thanks for taking the time to review our home; it really is appreciated. It was our pleasure to care for your mum, and she is sadly missed by all at Netherton Green. I will, of course, pass on your kind words to the Netherton Green team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise S (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mom was admitted for rehabilitation from hospital, however, there was not a bed in the rehab unit and she was placed on the Primrose Unit. The staff were generally very caring towards my mom, however, she did not receive the physio/OT input which was promised prior to her admission. In addition,
her nutritional needs were not met and she lost weight and became quite frail. I was able to visit her only through a window (which I accept is due to the COVID restrictions and no fault of Netherton Green) and therefore it was difficult to observe the deterioration. During her time at NG my Mom was admitted to hospital with an infection (not COVID). She was taken in an ambulance and the staff failed to send her mobile, purse or additional nightwear or underwear - she had only the nightwear she was wearing and they failed to inform the Paramedics that she was taking medication for cancer - the A&E department were very concerned about this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham W (Respite Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my stay, I have received excellent care and attention. All the staff have been extremely kind and helpful and looked after me very well, always going that extra mile! Their attention has been above and beyond the call of duty. If there is a criticism, its that in some shifts there is not
enough staff. Thank you all at Darby House for making my stay so comfortable.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Many thanks for taking the time to review our home. Your kind words are truly appreciated. I will of course pass on your comments to the manager and all at Netherton

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Wife of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband transferred to the Saltwells Step-down Unit at Netherton Green following an operation to fit a feeding peg at the hospital.
Sadly his recurring bouts of aspirational pneumonia have meant that any attempts at rehab were not to be and the manager of the unit, set up the assessment for NHS
CHC funding for him.
Sadly Covid19 needed this temporary placement extended yet the staff continued to show him wonderful love, compassion and commitment caring for him until his care package came through! Many staff have become real friends keeping in touch to see how he is getting on!
All staff, including housekeeping and activities staff, were great and helped keep him safe throughout the crisis caused by Covid.
In particular, I would like thank, the manager, for her unfailing support at this very stressful and difficult time, and for totally understanding the decision to move him closer to the family during this time. God bless you all!

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you so much for your wonderful feedback, we always appreciate feedback of any kind. I am happy to hear that your husband had a good experience whilst residing on Salt well House. I will share your positive feedback to the team and thank you for taking the time to write this review. It is always appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith J (Friend of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted as an emergency case. She was well looked after during the short time she was at Darby House. The staff was very helpful when contacted during her stay there. Sadly she died on April 23rd.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your feedback on the care delivery that your friend received during her stay on Darby. It is always really nice to hear your responses and I will take pleasure in sharing this with the team on Darby.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Daughter of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has resided at Netherton Green Nursing Home for nearly 13 years, and her care given has been excellent throughout. Staff have handled every stage of her dementia with care and understanding, and expert knowledge in this area. Staff have always been friendly and understanding of our family, and
the diversity among us. I can't thank the staff enough for all they do for my Mom daily.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Wife of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of carers are very professional regarding the care and welfare they give. All nurses had the best interest of both resident and family. Some carers need to remember that the residents are human and should be transferred from chair/bed with more care. Overall as a family, we were very touched
by how much our relative was loved and cared for by staff members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Friend of Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very close friends of one of your residents and since he moved from Saltwells to Derby House he has settled in and speaks very highly of the care and attention he is receiving. We visit on a regular basis so we are able to see for ourselves how professional and caring the nursing staff are and
we speak very highly of the care and support shown to all residents. We say a big thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since September 2019 and has always been looked after very well. The staff are excellent and always do everything they can for her. They are always there when she needs them. The nurses are excellent, and I couldn't think of a better place her other than here.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for sharing such kind words about our team, I will pass on your review to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since September last year, and all the staff including nurses, have been kind, courteous and very helpful to Mom. They have looked after Mom very well and have gone beyond to do everything they can for her.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for taking the time to share your thoughts and experience of our team, I will happily pass on your review to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deb (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Service users left a long time to be taken to the toilet. Staff more interested in chatting than seeing to service users. Short-staffed is normally the excuse given for everything. Not enough physio given.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are only too sorry to hear of your experience. We understand that your loved one is being supported on our house with NHS cover and support. We will pass on your feedback to their team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey C (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied that my husband is in capable hands. I, myself, feel very comfortable and relaxed in the home.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your kind review, I will share this with the team. It is always really nice to share good feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are dedicated and extremely hard working. They are professional and competent. They make a very difficult time bearable and understand that the smallest things make a huge difference. They show compassion and understanding and help in preparation for the difficult times that lie ahead. Overall,
the staff make the Darby House.
Perhaps a better outlook from the room would be uplifting. South facing with a bigger, lower window for residents who are unable to leave their room.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your kind comments that you have provided regarding the professionalism of the staff on Darby your comments will be shared with the staff. This review reinforces that the hard work and commitment of the staff does make a difference. They will be very happy to have had your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laraine B (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Netherton Green, Darby House for one week before he passed away but the care he received in that short time was excellent and my family's needs were also very good.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for providing us with your kind comments on the care your husband has received whist staying at Netherton Green . We are happy that we were able to care for your husband with compassion, and that we were able to support you as a family at this time.
I will ensure that your comments will be shared with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been extremely well cared for since she came here 6 weeks ago. Staff are kind and treat her with dignity, always. As a family, we are very satisfied.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving us a review I will be more than happy to share this with my team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Netherton Green is an excellent nursing home. The staff are all very caring, helpful and professional. All staff are hard-working and devoted to care and treat all residents as individuals. As visitors, we are always made very welcome. Thank you to all staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael L (Nephew of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found that the staff provide an excellent service for my aunt. I have found that all the staff try to provide a one-to-one service with all the residents. The staff also help the residents on visits to various places. My aunt has settled well and is very content.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to review.
I will be happy to share your review with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always polite and very caring to the residents. Very often they work under very trying conditions but still manage to treat the residents with respect.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to review the care your family member has received from staff at Netherton Green I will be more than happy to share your review with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for Netherton Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.527 for Netherton Green Care Home is calculated as follows: ( (162 Excellents x 5) + (75 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 260 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.875 Points relating to the number of positive Reviews for Netherton Green Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 21 Positive Reviews ÷ 24 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (3)

Meet the Team (2)

Nikki

Nikki

Job Title: Administrator

Joined: 2019

Nikki has been with Advinia for just over three years, joining as an Activities Coordinator, and after helping out in the office during Covid she then moved to the Receptionist position on the rehabilitation House. This is a role that she thoroughly enjoyed and felt that she was able to learn so much more about the home. From there Nikki joined the Finance team where she is the home Administrator.


Outside of work, she is a mum to a 5-year-old little boy and has just brought her first home with her partner, who she is due to marry in 2023.

Karen

Karen

Job Title: Senior Activities and Wellbeing Coordinator

Joined: 2001

I joined the team at Netherton Green in June 2001 as a Care Assistant, roughly 18 months later I was successful in promotion to Senior Care Assistant which was a role I had for 16 years. For the last 3 and a half years I have worked in the Activities and Wellbeing team and was again successful in promotion to Senior Activity and Wellbeing Coordinator at the beginning of 2022. Being in the Activities team allows me to get to know the Residents and their families in a different way, being able to help them engage with and enable Residents to continue to do the things that they enjoy, really is what I love about my job.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netherton Green Care Home to verify any information. View our terms and conditions. Netherton Green Care Home has an Enhanced Service - more info.