Netherton Green Care Home

I feel the carers here are excellent and make me feel confident that Mum is protected and cared for. This is so important to me as I am so sad to have to leave her care to someone else. What a cruel way to end your days isn't it? Carers really are overworked and underpaid but a blessing for us all.

My mom went to Netherton Green for rehabilitation after a fall. From the moment she arrived I received a phone call from a lovely nurse to let me know she was settled and happy. Every time I called the home to ask how my mom was the staff were well mannered and took the time to answer my questions, in particular the receptionist who was very patient and took the time to call me back if she didn’t know the answer to my questions. Unfortunately, I wasn’t able to see my mom as often as I would have liked due to covid but staff were always happy to hand me the washing and put away the clean washing whenever I came by and I was kept up to date with any changes. Mom couldn't fault the care staff although she did say that there wasn’t enough staff so they were run off their feet. Although they were clearly overworked, this didn’t reduce the amount of care and love they gave. From the receptionist, unit manager, care staff, nurses and cleaning staff, I couldn’t fault the care! Thank you all!

My mom was only in here for 24 hours and that was too long. She was admitted for rehab for a broken hip. It absolutely broke her spirit and she was desperate to get out. My dad brought her TV in so she had something to do and the television was never plugged in. During the night she was left for hours in soiled underwear. When she asked to be washed, one member of staff said to another, "Leave her until tomorrow." When she called for help, no one came to her. One member of staff came to her and then slammed the door on her when leaving. When the family came to visit, her water jug was empty, and she was sat in the heat, dripping with sweat with no fan! She also had a thigh dressing from surgery, which hadn't been changed.

The nurses were brilliant with updates, but the actual hands-on care was disgusting! My mom worked in care herself when younger, and even though she's ill, she could have done a better job herself. Would not recommend for rehabilitation.

We visit every week. You have to book an appointment and have a test before you see your relative. When you have had the test you are made to wait a full 30 minutes before you can go ahead with the visit. I can deal with that but what I can not accept is when I arrive for my appointment on time, ring the buzzer then have to wait 30 minutes sometimes before a member of staff comes out to us.

My parents are receiving excellent care. I am kept fully informed by the staff, who are extremely caring. Professional and respectful of my parents as individuals.

Not a bad experience, cannot give a full review as with COVID visits are limited and only started in March. But overall pleased, care seems good and food seems ok.

Great staff. Really friendly and most importantly, they care. Mum really likes it here and will be sad to leave.

The care is unbelievable, my mum hasn't looked this well for years. She says she's not been this happy in a long time. The room is always clean and tidy and by the looks of the food, I'd move in myself! The staff are always pleasant and helpful when you ask questions. The grounds are superb. I only have nothing but praise for the staff, food, accommodation and the grounds. 10/10, well done!

Aspect of bungalows and grounds very well maintained. Car parking facilities good. Staff are friendly, approachable and kind. Residents and their accommodation are kept very clean. No nasty smells. Window visits were always available. Only one problem, Mom's twinsets all shrank in the dryer. Staff put up notice for me to wash them for which I was grateful.

My mom went to Netherton Green Care Home for respite care following surgery for a broken ankle. She was well cared for from day one until she died in February 2021. I cannot fault the care my mom and my family received. This all took place during a pandemic, but this did not alter the professionalism and care that was shown to mom. When she died, we were allowed time to be with Mom. Excellent care.

My mom was admitted for rehabilitation from hospital, however, there was not a bed in the rehab unit and she was placed on the Primrose Unit. The staff were generally very caring towards my mom, however, she did not receive the physio/OT input which was promised prior to her admission. In addition, her nutritional needs were not met and she lost weight and became quite frail. I was able to visit her only through a window (which I accept is due to the COVID restrictions and no fault of Netherton Green) and therefore it was difficult to observe the deterioration. During her time at NG my Mom was admitted to hospital with an infection (not COVID). She was taken in an ambulance and the staff failed to send her mobile, purse or additional nightwear or underwear - she had only the nightwear she was wearing and they failed to inform the Paramedics that she was taking medication for cancer - the A&E department were very concerned about this.

Throughout my stay, I have received excellent care and attention. All the staff have been extremely kind and helpful and looked after me very well, always going that extra mile! Their attention has been above and beyond the call of duty. If there is a criticism, its that in some shifts there is not enough staff. Thank you all at Darby House for making my stay so comfortable.

In particular, I would like thank, the manager, for her unfailing support at this very stressful and difficult time, and for totally understanding the decision to move him closer to the family during this time. God bless you all!

My friend was admitted as an emergency case. She was well looked after during the short time she was at Darby House. The staff was very helpful when contacted during her stay there. Sadly she died on April 23rd.

My Mom has resided at Netherton Green Nursing Home for nearly 13 years, and her care given has been excellent throughout. Staff have handled every stage of her dementia with care and understanding, and expert knowledge in this area. Staff have always been friendly and understanding of our family, and the diversity among us. I can't thank the staff enough for all they do for my Mom daily.

The majority of carers are very professional regarding the care and welfare they give. All nurses had the best interest of both resident and family. Some carers need to remember that the residents are human and should be transferred from chair/bed with more care. Overall as a family, we were very touched by how much our relative was loved and cared for by staff members.

We are very close friends of one of your residents and since he moved from Saltwells to Derby House he has settled in and speaks very highly of the care and attention he is receiving. We visit on a regular basis so we are able to see for ourselves how professional and caring the nursing staff are and we speak very highly of the care and support shown to all residents. We say a big thank you.

My mother has been here since September 2019 and has always been looked after very well. The staff are excellent and always do everything they can for her. They are always there when she needs them. The nurses are excellent, and I couldn't think of a better place her other than here.

My mother has been here since September last year, and all the staff including nurses, have been kind, courteous and very helpful to Mom. They have looked after Mom very well and have gone beyond to do everything they can for her.

Service users left a long time to be taken to the toilet. Staff more interested in chatting than seeing to service users. Short-staffed is normally the excuse given for everything. Not enough physio given.