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Netherton Green Care Home

Bowling Green Road, Netherton, Dudley, West Midlands DY2 9LE
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Netherton Green Care Home, Dudley
Netherton Green Care Home, Dudley
Netherton Green Care Home, Dudley

Netherton Green offers a safe setting for older people to receive personalised care and support. Four houses make up the purpose built home, providing different types and levels of care for short or long term requirements.

The home is situated in a pleasant residential area, close to the centre of Dudley and offers comfortable accommodation within a warm and welcoming environment. Bright and airy rooms have been furnished and decorated to...  

Care Provided by Netherton Green Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Subject to care needs assessment

Contact Netherton Green Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Fiona Sewera (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Netherton Green Care Home Reviews (131)

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9.2

Netherton Green Care Home has a Review Score of 9.2 (9.245) out of 10, based on 19 reviews in the last 2 years. Over all time Netherton Green Care Home has 131 reviews.

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Showing 131 reviews matching selected criteria
Review from Julia B (Daughter of Resident) published on 13 September 2021 Submitted via Website
Overall Experience

My mom went to Netherton Green for rehabilitation after a fall. From the moment she arrived I received a phone call from a lovely nurse to let me know she was settled and happy. Every time I called the home to ask how my mom was the staff were well mannered and took the time to answer my questions, in particular the receptionist who was very patient and took the time to call me back if she didn’t know the answer to my questions. Unfortunately, I wasn’t able to see my mom as often as I would have liked due to covid but staff were always happy to hand me the washing and put away the clean washing whenever I came by and I was kept up to date with any changes. Mom couldn't fault the care staff although she did say that there wasn’t enough staff so they were run off their feet. Although they were clearly overworked, this didn’t reduce the amount of care and love they gave. From the receptionist, unit manager, care staff, nurses and cleaning staff, I couldn’t fault the care! Thank you all!

Reply from David Martins, National Sales Manager at Netherton Green Care Home

Thank you for your kind words, we are delighted that you were happy with the home, care and the team. I will ensure that your comments are passed on to the receptionist and the care team.

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Review from Jamie A (Daughter of Resident) published on 16 July 2021 Submitted via Website
Overall Experience

My mom was only in here for 24 hours and that was too long. She was admitted for rehab for a broken hip. It absolutely broke her spirit and she was desperate to get out. My dad brought her TV in so she had something to do and the television was never plugged in. During the night she was left for hours in soiled underwear. When she asked to be washed, one member of staff said to another, "Leave her until tomorrow." When she called for help, no one came to her. One member of staff came to her and then slammed the door on her when leaving. When the family came to visit, her water jug was empty, and she was sat in the heat, dripping with sweat with no fan! She also had a thigh dressing from surgery, which hadn't been changed.

The nurses were brilliant with updates, but the actual hands-on care was disgusting! My mom worked in care herself when younger, and even though she's ill, she could have done a better job herself. Would not recommend for rehabilitation.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your review. I am aware that a member of the team has been in contact with you in relation to your concerns. We will look into your individual concerns raised and provide you with a response, in accordance with our policy. Please be assured that we take all concerns raised seriously. Thank you in advance for your patience.

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Review from Amanda B (Daughter of Resident) published on 7 July 2021 Submitted via Website
Overall Experience

We visit every week. You have to book an appointment and have a test before you see your relative. When you have had the test you are made to wait a full 30 minutes before you can go ahead with the visit. I can deal with that but what I can not accept is when I arrive for my appointment on time, ring the buzzer then have to wait 30 minutes sometimes before a member of staff comes out to us.

Reply from Julia Bentley, COO at Netherton Green Care Home

I am very sorry that you experienced a delay during your recent visit. Whilst I am pleased to note that our colleagues are adhering to our strict Covid protocol I will speak with the Home Manager and Regional Director to ensure this issue is addressed promptly. Once again please accept my apologies.

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Review from Deborah L (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card
Overall Experience

My parents are receiving excellent care. I am kept fully informed by the staff, who are extremely caring. Professional and respectful of my parents as individuals.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to review the care your parents are receiving, it is always a pleasure to receive your opinions and experience about the care and the service overall. I will share this with the team who will be extremely happy with your comments on the quality of care they deliver. I...  

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Review from Paul R (Son of Resident) published on 24 May 2021 Submitted via Postal Card
Overall Experience

Not a bad experience, cannot give a full review as with COVID visits are limited and only started in March. But overall pleased, care seems good and food seems ok.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to leave your review, it is greatly appreciated. We are happy that you have received good care and enjoyed the meals. Thank you for also noting the limited visiting was due to COVID guidelines which we have followed and we review this as the guidelines change. Once again Thank you.

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Review from Stewart G (Son of Resident) published on 11 May 2021 Submitted via Postal Card
Overall Experience

Great staff. Really friendly and most importantly, they care. Mum really likes it here and will be sad to leave.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for taking the time to leave a review for the home and the staff your comments will be shared with the staff team, it is always nice to receive positive feedback, even through the current restrictions staff have remained positive and they will appreciate your comments.

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Review from Beryl C (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card
Overall Experience

The care is unbelievable, my mum hasn't looked this well for years. She says she's not been this happy in a long time. The room is always clean and tidy and by the looks of the food, I'd move in myself! The staff are always pleasant and helpful when you ask questions. The grounds are superb. I only have nothing but praise for the staff, food, accommodation and the grounds. 10/10, well done!

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your feedback this is evident that the staff have demonstrated care and attention to the care of your mother Thank you.

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Review from S W (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card
Overall Experience

Aspect of bungalows and grounds very well maintained. Car parking facilities good. Staff are friendly, approachable and kind. Residents and their accommodation are kept very clean. No nasty smells. Window visits were always available. Only one problem, Mom's twinsets all shrank in the dryer. Staff put up notice for me to wash them for which I was grateful.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for your kind comments I will ensure that your comments are shared with the staff team who cared for your mother, thank you once again.

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Review from Rachel D (Daughter of Resident) published on 9 April 2021 Submitted via Website
Overall Experience

My mom went to Netherton Green Care Home for respite care following surgery for a broken ankle. She was well cared for from day one until she died in February 2021. I cannot fault the care my mom and my family received. This all took place during a pandemic, but this did not alter the professionalism and care that was shown to mom. When she died, we were allowed time to be with Mom. Excellent care.

Reply from Paul Millar, Sales Manager at Netherton Green Care Home

Many thanks for taking the time to review our home; it really is appreciated. It was our pleasure to care for your mum, and she is sadly missed by all at Netherton Green. I will, of course, pass on your kind words to the Netherton Green team.

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Review from Louise S (Daughter of Resident) published on 19 January 2021 Submitted via Website
Overall Experience

My mom was admitted for rehabilitation from hospital, however, there was not a bed in the rehab unit and she was placed on the Primrose Unit. The staff were generally very caring towards my mom, however, she did not receive the physio/OT input which was promised prior to her admission. In addition, her nutritional needs were not met and she lost weight and became quite frail. I was able to visit her only through a window (which I accept is due to the COVID restrictions and no fault of Netherton Green) and therefore it was difficult to observe the deterioration. During her time at NG my Mom was admitted to hospital with an infection (not COVID). She was taken in an ambulance and the staff failed to send her mobile, purse or additional nightwear or underwear - she had only the nightwear she was wearing and they failed to inform the Paramedics that she was taking medication for cancer - the A&E department were very concerned about this.

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Review from Graham W (Respite Resident) published on 18 January 2021 Submitted via Postal Card
Overall Experience

Throughout my stay, I have received excellent care and attention. All the staff have been extremely kind and helpful and looked after me very well, always going that extra mile! Their attention has been above and beyond the call of duty. If there is a criticism, its that in some shifts there is not enough staff. Thank you all at Darby House for making my stay so comfortable.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Many thanks for taking the time to review our home. Your kind words are truly appreciated. I will of course pass on your comments to the manager and all at Netherton

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Review from J D (Wife of Resident) published on 7 July 2020 Submitted via Website
Overall Experience
My husband transferred to the Saltwells Step-down Unit at Netherton Green following an operation to fit a feeding peg at the hospital.
Sadly his recurring bouts of aspirational pneumonia have meant that any attempts at rehab were not to be and the manager of the unit, set up the assessment for NHS CHC funding for him.
Sadly Covid19 needed this temporary placement extended yet the staff continued to show him wonderful love, compassion and commitment caring for him until his care package came through! Many staff have become real friends keeping in touch to see how he is getting on!
All staff, including housekeeping and activities staff, were great and helped keep him safe throughout the crisis caused by Covid.

In particular, I would like thank, the manager, for her unfailing support at this very stressful and difficult time, and for totally understanding the decision to move him closer to the family during this time. God bless you all!

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you so much for your wonderful feedback, we always appreciate feedback of any kind. I am happy to hear that your husband had a good experience whilst residing on Salt well House. I will share your positive feedback to the team and thank you for taking the time to write this review. It is always appreciated.

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Review from Keith J (Friend of Resident) published on 18 May 2020 Submitted via Postal Card
Overall Experience

My friend was admitted as an emergency case. She was well looked after during the short time she was at Darby House. The staff was very helpful when contacted during her stay there. Sadly she died on April 23rd.

Reply from pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your feedback on the care delivery that your friend received during her stay on Darby. It is always really nice to hear your responses and I will take pleasure in sharing this with the team on Darby.

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Review from R H (Daughter of Resident) published on 21 April 2020 Submitted via Postal Card
Overall Experience

My Mom has resided at Netherton Green Nursing Home for nearly 13 years, and her care given has been excellent throughout. Staff have handled every stage of her dementia with care and understanding, and expert knowledge in this area. Staff have always been friendly and understanding of our family, and the diversity among us. I can't thank the staff enough for all they do for my Mom daily.

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Review from J D (Wife of Resident) published on 21 April 2020 Submitted via Postal Card
Overall Experience

The majority of carers are very professional regarding the care and welfare they give. All nurses had the best interest of both resident and family. Some carers need to remember that the residents are human and should be transferred from chair/bed with more care. Overall as a family, we were very touched by how much our relative was loved and cared for by staff members.

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Review from D T (Friend of Resident) published on 10 April 2020 Submitted via Postal Card
Overall Experience

We are very close friends of one of your residents and since he moved from Saltwells to Derby House he has settled in and speaks very highly of the care and attention he is receiving. We visit on a regular basis so we are able to see for ourselves how professional and caring the nursing staff are and we speak very highly of the care and support shown to all residents. We say a big thank you.

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Review from P M (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card
Overall Experience

My mother has been here since September 2019 and has always been looked after very well. The staff are excellent and always do everything they can for her. They are always there when she needs them. The nurses are excellent, and I couldn't think of a better place her other than here.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for sharing such kind words about our team, I will pass on your review to them.

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Review from C M (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card
Overall Experience

My mother has been here since September last year, and all the staff including nurses, have been kind, courteous and very helpful to Mom. They have looked after Mom very well and have gone beyond to do everything they can for her.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

Thank you for taking the time to share your thoughts and experience of our team, I will happily pass on your review to them.

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Review from Deb (Daughter of Resident) published on 9 March 2020 Submitted via Website
Overall Experience

Service users left a long time to be taken to the toilet. Staff more interested in chatting than seeing to service users. Short-staffed is normally the excuse given for everything. Not enough physio given.

Reply from Emily Hocking, Customer Relations Manager at Netherton Green Care Home

We are only too sorry to hear of your experience. We understand that your loved one is being supported on our house with NHS cover and support. We will pass on your feedback to their team.

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Review from Audrey C (Wife of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

I am very satisfied that my husband is in capable hands. I, myself, feel very comfortable and relaxed in the home.

Reply from Pauline Steed, Home Manager at Netherton Green Care Home

Thank you for leaving your kind review, I will share this with the team. It is always really nice to share good feedback.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Netherton Green Care Home.

Meet the Team (4)

Karen
Karen Job Title:Senior Activities and Wellbeing CoordinatorJoined: 2001

I joined the team at Netherton Green in June 2001 as a Care Assistant, roughly 18 months later I was successful in promotion to Senior Care Assistant which was a role I had for 16 years. For the last 3 and a half years I have worked in the Activities and Wellbeing team and was again successful in promotion to Senior Activity and Wellbeing Coordinator at the beginning of 2022. Being in the Activities team allows me to get to know the Residents and their families in a different way, being able to help them engage with and enable Residents to continue to do the things that they enjoy, really is what I love about my job.

Fiona Sewera
Fiona SeweraJob Title:Home ManagerJoined: 2025

As a Registered Mental Health Nurse, I have gained extensive experience in providing care and support to elderly people, helping to enrich their lives. I am a knowledgeable and dedicated leader, passionate about delivering the highest standards of care and enhancing the quality of life for residents. I believe in offering kind and compassionate support while embracing a holistic approach to meet the individual needs of every resident.

Karen Winmill
Karen WinmillJob Title:Wellbeing Coordinator

My name is Karen Winmill, and I’ve been part of the Netherton Green family for 24 years. I first joined as a Carer before progressing to a Senior Carer role, and for the past nine years, I’ve proudly worked as the Activities and Wellbeing Coordinator.

I’ve always loved spending time with our residents — getting to know their stories, hobbies, and interests is what makes this role so special to me. I truly believe this job was made for me. I have a warm, bubbly personality and a great relationship with both residents and their families. I’m never afraid to make a fool of myself if it means making someone smile — our residents especially love seeing which costume I’ll be wearing next for our themed days!

I’m passionate about providing person-centred activities that bring joy, purpose, and fulfilment to every individual. From weekly Bingo sessions (which families love to join in with!) to one-to-one chats over a cuppa, shopping trips, pet therapy visits, intergenerational activities, and live entertainment — there’s always something going on to brighten everyone’s day.

Outside of work, I enjoy going on cruise holidays with my husband and spending quality time with my family. I also have a lifelong love of dance — I was a dance teacher for many years and even competed as a child — which certainly comes in handy for my role here at Netherton Green!

Tracey Hunt
Tracey HuntJob Title:AdministratorJoined: 2025

I have worked as an administrator for over 30 years, and I've worked as a domiciliary carer for years in the past. I joined Netherton Green in October 2025. It is a lovely home, it feels very homely, and everyone made me feel very welcome.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netherton Green Care Home to verify any information. View our terms and conditions. Netherton Green Care Home has an Enhanced Service -more info.