Roxburgh House Care Home

Reddal Hill Road, Cradley Heath B64 5JE
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9.9 113 Reviews
  • Roxburgh House Care Home, Cradley Heath
Nestled in the popular outskirts of Cradley Heath in the West Midlands, Roxburgh House Care Home offers personalised residential and residential dementia care to older people.

Community is a fundamental part of life at Roxburgh House. The team understand how important it is to maintain relationships with the wider community and so they regularly organise opportunities for residents to get involved, including events with local schools, charities and businesses in the area.

Inside the home, residents of Roxburgh House benefit from a space that has been carefully designed to offer comfort and a home from home feel. The sitting rooms are a great place to relax as well as spend time with other residents, and the dining rooms offer the perfect spot to enjoy meals prepared by the talented catering team.

Outside, a lovely dementia-friendly decked area with seating and raised flower beds (which is looked after by some of the residents) provides a great spot for entertaining friends and family while the sunny conservatory allows residents to enjoy some sun and views of the garden all year around. Tastefully decorated, this friendly home also offers a range of onsite facilities including a hair salon and quiet room.

The professional care team is led by the experienced and friendly home manager, with the shared goal of providing the kindest care possible to all residents. By getting to know each individual person at Roxburgh House, they take pride in empowering residents to take an active part in life at the home. Whether it be participating in the wellbeing and activities programme or enjoying a slower pace of life, they are committed to helping residents to lead their best lives.
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Care Provided by Roxburgh House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1012 – £1012
  • Self-Funded Residential Dementia Care: £1012 – £1012
  • RESPITE Self-Funded Residential Care: £1113 – £1113
  • RESPITE Self-Funded Residential Dementia Care: £1113 – £1113

These prices are only a guideline, please contact Roxburgh House Care Home to find out the exact price for your requirements.

Contact Roxburgh House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Roxburgh House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicola Oldham (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are warmly welcome during regular visiting hours each day. If your visit happens to coincide with mealtimes or when a Resident is receiving care or support from the team or other professionals, they may kindly ask you to wait until they are ready to see you.

Parking

  • Onsite parking available

Roxburgh House Care Home Reviews (113)

9.9

Roxburgh House Care Home has a Review Score of 9.9 (9.850) out of 10, based on 10 reviews in the last 2 years.
Over all time Roxburgh House Care Home has 113 reviews.

Overall Experience
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Date Published
  • 113
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Reviewer Connection to Roxburgh House Care Home
  • 39
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Total of 113, showing 81-100
Review from Victor R (Son-in-law of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was very well looked after right up to her death on the 6th April, she was very happy at the care home. Both myself and my wife were very happy with the level of care whilst she was at the home and we can't thank all of the staff enough for the care they provided right up until the
end. Their support when she passed away special thanks to the manager.
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Review from Wayne S (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 18 months in this home until her death in April this year. In that time I can honestly say she received a new lease of life thanks to the wonderful staff and the new friends she made. All I can say is I cannot recommend the Roxburgh House Care Home highly enough. Utmost gratitude to
all concerned.
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Review from Sharon R (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom was admitted to Roxburgh (her choice) October 2016, she settled in lovely and was made very welcome and felt at home, she adored the staff (especially the night team) and interacted with them all. The food was as good as any hotel and the cakes were out of this world, nothing was too much trouble
for the manager and the send-off she organised when my mom passed away was exactly what man would have wanted.
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Review from L W (Niece of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has recently moved into the care home, the staff are really nice and caring and she has a really lovely room.
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Review from David H (Son-in-law of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management are always pleasant, caring and understanding. The drinks and meals are varied and to a high standard. The premises are kept clean and tidy.
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Review from Diane H (Daughter of Resident) published on 7 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Roxburgh treat all the residents with the highest level of care, dignity and understanding. They make the residents feel like they are all part of a big family. The food and drinks always look delicious and there is plenty for all. The rooms are clean and tidy. The staff are always friendly
and polite and everything is done for the resident's well-being and safety.
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Review from Chris R (Friend of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly, homely atmosphere. Staff are genuinely caring and relate to the needs of the residents.
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Review from Steven B (Son-in-law of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding home and care. My mother-in-law was very concerned about going in but now she loves it. It's like being on a permanent holiday where all her needs are tended to.
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Review from Ray H (Husband of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home very comfortable. Care is very good with staff that are very approachable and hard working.
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Review from Julian D (Respite Resident) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent environment and very friendly staff. Very welcoming and helpful. Tour of the facilities was very well conducted.
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Review from Chris H (Nephew of Resident) published on 8 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since nan has moved into the home she has been well looked after and is looking much healthier than I have seen her for quite some time. The staff are always on hand to help if needed and to answer any questions I have had regarding nan's care.
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Review from Natasha J (Granddaughter of Resident) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home. Nan is more than happy and loves everything about the place.


Highly recommended.

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Review from Venessa P (Daughter of Resident) published on 10 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home deserves to win an award for the standard of care given to residents. Safeguarding is brilliant - all the rooms are set out to ensure their safety. The staff are highly trained and nothing is too much trouble for them. Management appears excellent as the office door is always open to
discuss moms needs. The manager has shown nothing but empathy towards the family. Food is excellent - mom always enjoys her meals. As an ex social worker this is by far the best care home I have seen in my years of practice. I would highly recommend this care home to anyone they also have excellent dementia services for residents. Entertainment is also excellent with regular trips for all residents.


On a final note, I would like to thank management and staff for their high quality of ongoing care you are giving my mom.

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Review from Barbara H (Niece of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is just great, no problems.
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Review from Terence E (Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The week of respite I spent in Roxburgh was the best time I've had in years.
The carers who looked after me were absolutely great, each and everyone should, in my opinion, should be given a gold medal.
Nothing was too much trouble and I cannot speak more than this, the food was excellent.
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Review from Charisse J (Granddaughter of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've come to see my nan today and there was a street party for their residents. My nan was sat outside with everyone else. Everyone was really enjoying themselves. Plenty of food and drink, the sun was out and the staff made sure they have their sunscreen on and the staff couldn't do enough for everyone.
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Review from M L (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff always happy to help. Food seems satisfactory, mom doesn't complain. Only concern is clothing seems to go missing, mainly underwear, mom likes to have an underskirt which isn't always the case. Would like to see this rectified.
Reply from Claire Hurworth, Careline Manager at Roxburgh House Care Home
Thank you for your feedback with regards to Roxburgh House Care Home; we treat all feedback received seriously as this assists with improving the service we offer. The concerns you have raised…read more
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Review from Christine B (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff to be very caring and helpful while I have been visiting my dad. The office staff (manageress) was kind, caring and listened to all my concerns. I don't know what I would have done without her.
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Review from Sandra R (Daughter of Resident) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom was at Roxburgh for 16 months at the end of her life. She had advanced Alzheimers and was sometimes very difficult and could also be aggressive. I would recommend Roxburgh to anyone. As a family, we felt that our mom received very good care. She was treated with dignity and respect and so was
the family.
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Review from J D (Granddaughter of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Roxburgh House Care Home are so kind and caring. They are pushed to the limit but this is not reflected in their care and kindness towards all the residents, some of which are extremely hard to deal with. They have shown nothing but kindness, compassion and respect to both my nan and my
family I am so thankful for everything that they do to assist us at this difficult time.
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Roxburgh House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Roxburgh House Care Home is calculated as follows: ( (104 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roxburgh House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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