St Bernards Residential Care Home Ltd

76 St Bernard's Road, Olton, Solihull B92 7BP

St Bernards Residential Care Home Ltd, Solihull, West Midlands
St Bernards Residential Care Home Ltd, Solihull, West Midlands
St Bernards Residential Care Home Ltd, Solihull, West Midlands

St Bernards Residential Care Home are a Family run, Residential care home in Solihull, Birmingham for the elderly, providing long-term care, Respite Care and Day care services.

High standards are paramount in ensuring residents are offered the best possible care in a friendly and courteous manner. They believe they can best support residents by putting their choices and aspirations first in all they do. At the heart of St Bernards is a………..

‘Homely atmosphere and dynamic approach to care’
'A dedicated care team are supported by activities, catering and house-keeping teams and all work together to achieve the same goal of…….
‘a happy home for all who live and work there’.

76 St Bernards Road is an elegant Edwardian house, built in 1907, and is set within the Olton conservation area. Originally a family home, it was first used for care during WW1 as a convalescence home for injured soldiers. In 1982 the property was converted to a residential care home for the elderly, and continues to provide care today under the ownership of the same family.

Owner: Claire Byrne

Person in charge: Charley Simcox (Care Manager)

Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 39

Shared Rooms: 2

Rooms with ensuite WC: 38

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Bernards Residential Care Home Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 St Bernards Residential Care Home Ltd has a Review Score of 9 (9.009)

The Review Score of 9 (maximum of 10) for St Bernards Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for St Bernards Residential Care Home Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.794 for St Bernards Residential Care Home Ltd is calculated as follows: ( (247 Excellents x 5) + (64 Goods x 4) ) ÷ 311 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.215 Points relating to the number of positive Reviews for St Bernards Residential Care Home Ltd is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.6 Target = 0.465

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Bernards Residential Care Home Ltd?

  • Extremely LIKELY
    25
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Bernards Residential Care Home Ltd

  • Daughter of Resident/Service User
    12
  • Niece of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

We have been delighted with the care and support mum has received since she moved in. The accommodation is immaculate, spotlessly clean and spacious. There are several communal lounges all pleasantly furnished.

The staff are always welcoming, smiling and genuinely sincere. We looked after the number of possible homes for mum and this was the best by a considerable distanced.
There are regular activities, a pleasant garden to enjoy and sit out in. The place is a real home from home and a credit to the staff and owners.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I chose St Bernards for my aunt because of the homely atmosphere and particularly the excellent programme of activities. Unfortunately, Aunt has not wished to take advantage of the activity programme but in every other respect, she is well cared for and content. She feels it a bonus that she is not obliged to be sociable. Aunt and I are confident that every effort will be made to keep her at St Bernards for the remainder of her days. It is such a relief to us both.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have had experience of other care homes and this is as good as any. Definitely seem to do everything to take care of the best interests of the residents. Always appear to be well staffed and all take a real interest in their jobs. I have absolutely no concerns or complaints.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have always been confident that my sister is safe, being well looked after and she tells me the staff are always pleasant and treat her well.
The management have always kept me informed and up to date with my sisters condition and they appear both pleasant and professional.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mother moved into St Bernards Residential Care Home in October 2015 and she was welcomed in a caring and homely environment.

The home is beautiful with a lovely garden which helped my Mum to make the difficult transition from her own home to residential care. However, more importantly, the staff at the home could not have been kinder or more helpful. They cared for my Mother and she felt at home there and surrounded by a new family.

The food was delicious and there were lots of regular meals to tempt Mum. We took snacks in initially but soon realised they were not needed (nor eaten) because Mum had all the meals, snacks and drinks she needed or could wish for.

I am deeply grateful for all the professional care and also the kindness and affection which was felt, not only by my Mother but by the family and friends who visited Mum at St Bernards too.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent care home. All residents appear to be well cared for. Relatives are always welcome, and all staff/management provide support to them, as well as to the residents. There are lots of activities for the residents and their families to join in with and staff enthusiastically take part as well. Food at the care home is tasty, nutritious and beautifully presented. I have no concerns with my aunt being cared for at St Bernard's.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall very good, friendly staff, nice accommodation.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

You can see the happiness in her eyes and she is so contented to be at St Bernards Residential Care Home. All the staff are so caring, this reflects so well on the owners.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff always pleasant and polite. The home has a lovely feel about it with plenty going on. Service is very good and if one asks for something to be done it is. Very clean and residents look well cared for. Food looks good and good communication between care home and residents. We alway seem welcomed when visiting.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother came to St Bernards at short notice initially for 2 weeks. She was made to feel welcome and after 2 weeks decided this was where she'd like to make her home. Everyone is so kind and helpful and mum says she feels safe because there is always someone around to help her.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is receiving excellent care and is always treated with courtesy and respect.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My aunt is quite happy and likes all the staff. They are all very nice people and I am happy to leave her here.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Bernards Care Home is always clean, the staff are friendly, helpful and the range of activities are good. I am confident that mum is being looked after well.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt lived in St Bernard's for almost 3 years throughout which she received care of the highest standard. She moved to Solihull from some distance to be near to us, her closest family, but in doing so lost her existing social network. St Bernard's welcomed her and did everything possible to ease her move, she quickly settled in and made new friends amongst residents and staff. The home genuinely feels like a family home and relatives are always included in that family. I visited once or twice a week, at many different times, and always felt welcome. When she arrived my Aunt had lost confidence and her health was failing; the care and attention she received in St Bernard's lifted her mentally and physically. Both her confidence and her general health improved and she regained her dignity and enthusiasm for life. She was a person who knew her own mind and was not always easy to please but she often told me how very lucky she felt to have found such a special place to call home.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Bernards, where my mother has been a resident for 4 years, deserves its Outstanding CQC rating. Staff are cheerful, friendly and treat the place as the home of all its residents. They work well as a team, and are right on top of the needs of every resident. The owners are heavily involved, and have built a great team of caring staff.

The environment is light and bright, with plenty of activities inside the home, trips out, and beautiful gardens to spend time in. Food is home cooked and staff are always happy to prepare a snack if a resident has been out and missed a meal. Good relationships with local GP practice, dentist, chiropodist, hairdresser etc. ensures that everyone's health and well-being is well maintained. Staff are always happy to give families an update, and to discuss changing care needs. First class!

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

This residential care home is spotlessly clean, the food is lovely, fresh meals which I have had with my mom on several occasions and I was even asked if I would like red or white wine!!
My mom is always dressed nicely in her outfits which she chose to take with her, these are washed, brought back and hung in her built in wardrobe on the same day. The staff are very attentive and always telephone me if there are any concerns regarding mom, such as change of mood, or if she seems "under the weather". It is highly recommended.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father went into the St Bernards for respite care. We visited several homes in the Solihull area, but found that the St Bernards was outstanding. The care that my father received was exceptional. The home, staff could not have done any more to put dad back on track. Dad is now back at home but regularly visits to see friends that he made during his stay. The staff still make dad so welcome.
I work for the NHS and can honestly say I have never been into such a home that is so welcoming, modern, clean and homely. I can't praise the St Bernards enough.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The owners and staff at St Bernards have made mothers transition to the home very pleasant. They are all so kind and understanding. Nothing was too much trouble even down to the handy man putting up mothers own pictures in her room. The care that she is receiving by far out weighs the personal care she received while in hospital.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Bernard's Home has a caring highly personal delivery of care. The staff are very well trained seem highly motivated and very caring. The decor and cleanliness is exemplary. The feeling is one of a tasteful home rather than a sterile corporate environment. Each resident is treated as an individual and their needs are met as comprehensively as possible. The entertainment programme is imaginative and stimulating. Visits to interesting places are regularly a part of the weekly schedule. The food is well prepared and flavorsome. The garden and terrace are a great attraction. One is always made very welcome whatever the hour.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Arrived unannounced to check out St Bernards care home in February. I found it totally welcoming and found a lovely atmosphere within. Very clean and residents looked content.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

First experience of a residential care home and mightily impressed. All the staff are friendly, courteous, helpful and respectful despite sometimes challenging circumstances.

The home is clean, fresh and put on a variety of activities which are age appropriate.

My Aunt is extremely happy there, has made new friends and has 24/7 care at her fingertips.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Upon the death of my uncle 12 months ago, it fell upon me to sort out my aunts' affairs. There was no way she could live on her own, so I was so relieved that I found St Bernards. My aunt has settled in very well and I feel as thought a great weight has been lifted off my shoulders knowing that she is safe and well looked after. The thing that impresses me most is the number of staff that are always on duty and genuinely seem to care and enjoy their job.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has received exceptional care during the 10 months she has been in St Bernards. All of the staff are so caring towards her and also towards us as regular visitors (we visit every day) Levels of communication are excellent which is most re-assuring. The home is spotlessly clean and beautifully maintained as well as beautifully furnished. There is always a stimulating activity for the residents to access if they want to. Food is always incredible!

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at St Bernards have been caring for my husband one day a week since August 2015. They are always caring and cheerful and look after his every need, sometimes in difficult circumstances. They are also very attentive to my needs, when I collect him and most importantly, keep me appraised of how his day has been. Any problems are reported to me. I cannot praise the staff enough.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Having experienced several care homes, I can honestly say St Bernards is by far the best, we can not fault the care. The accommodation is excellent, food is delicious and the staff bend over backwards to help. It is a relief to know mum is safe, secure and looked after.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When seeking a home for my 95 year old mother (suffering from early on set dementia) I visited a number of potential homes. St Bernard's caring and friendly atmosphere stood out and 9 months later I'm delighted to say that my initial impression has been strongly confirmed. The home is clean, the residents are always treated as individuals and every member of staff knows every resident. There appears to be very little turnover in the staff which itself indicates a very professional and caring approach to the services being provided. Every day brings new initiatives to broaden the activities available. I have never regretted my selection of St Bernard's as the home for my mother and would recommend the home to any family seeking the best for an elderly family member.

How likely would you be to recommend St Bernards Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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