St Bernards Care Home

Our mother has been in St Bernards for nearly 3 years. In all that time our overall experience has been first rate. The staff do their utmost to ensure that residents are given the best possible care in every way. It is a "real home" for everyone who lives there. Staff go the extra mile to ensure the happiness and well being of everyone. Thank you St. Bernard's.

I feel that my mother in law is well cared for at this home. She has dementia but is always treated with kindness and care she deserves. The staff are always pleasant and chatty. The home itself is lovely set in beautiful grounds. Mom loves going out on the minibus and enjoys the activities even if she doesn't remember doing them

With regular social activities each week and also many events where families are involved to enjoy with their loved one this creates a happy and loving atmosphere.

This is a lovely care home in a beautiful house and grounds. The staff are very caring and polite, and nothing is too much trouble. My mother settled here and loves it. She initially came for respite after a fall but decided she liked it so much she wanted to stay.

It is an exceptional place.

We would highly recommend St Bernards for your loved ones.

Mum has been at St Bernards for 5 years and has always been looked after with the utmost care. Her needs have changed over the 5 years and the care given has changed to accommodate her. She has been happy and feels that she has been treated like a 'queen'. Communication with the home has been good always letting me know of anything that would involve or affect her.

The staff are able to treat mom with respect and dignity.

Thank you all so much for everything you have done for Mum and all of us.

Many years ago now I wrote several open learning books for the Department of Health on Quality in Health and Social Care - and if I were to write an update today, a St Bernards case study would most definitely be included as an example of excellent all-round quality service!

My dad, who has Alzheimer's, has been at St Bernards since February 2022, and he is very content there. There are always plenty of staff around, and they are all very caring, kind and respectful, and I feel they have really got to know Dad and his personality. Dad often comments on how helpful the staff are. The home is very tastefully decorated, and the lounges and dining room are always calm and comfortable for residents, with lovely views over the mature garden. There are plenty of varied activities, such as a talk for armistice day, musical events, and therapy dog visits. As a family, we are all very happy that Dad is being taken care of so well.

When I arrived here, my health wasn't in a good condition, but it wasn't long before it improved. This was due to the attention/needs that I was given. I consider myself to be an independent person, but the staff are always there if needed. I find myself now to be in a safe and comfortable place. I have got myself into a routine of doing excise/walking around an excellent garden/sketching at odd times, and having conversations. It is difficult to have to leave one's own home, but now I feel that this is my home.

Over recent years, my sister had visited friends who had been residents at St Bernards and a number of other care homes in Solihull. She chose St Bernards herself (at aged 95), a really great choice, which it needed to be during the pandemic when the management ran a really "tight ship" to the benefit of residents, staff and loved ones.

We need not have worried. We had a call from the home on the day to say how she was getting on and had settled very quickly. We continued to receive updates during that first week, which was very comforting. As the respite was coming to an end, we met with the staff, and we all agreed that as she had settled so well, it would be to her benefit to reside permanently. Mom was so much more settled and happier - the fear had gone. Every time we see her, she's smiling and happy. The commitment of all the staff is exemplary. Nothing is too much trouble, and the care that St Bernards provides is of a very high standard, both personal care and enrichment. Would highly recommend St Bernards without question.

Since selecting St Bernards for the care of our elderly aunt, all I can say is that we are very happy with all aspects of the care provided. Communication is always available, and the staff do their best to accommodate the needs of the visitors/relatives.

Thank you all so much.

The staff at St Bernards Residental Care Home provide a high standard of care for my mother. They are aware of residents individual needs and take account of these. Staff are friendly and approachable and seek the views of residents and their families. They constantly strive to innovate and improve the service they provide. The house has a lovely atmosphere and feels like a real home. It is always clean and everything is well presented. The named carers my mother has had have all taken time to get to know her and have built lovely relationships with her. As a family we are really grateful for the loving care my mother receives at St Bernard's.

She appears settled even though she is unable to vocalise her appreciation.

Dad was admitted to this care home at the beginning of the year after suffering a stroke. Unfortunately, Dad also had Alzheimer's he found it very difficult to settle as he just wanted to be with his family but unfortunately, his partner couldn't meet his needs and although I would have had him to come and live with me, this was not possible as I live in Sussex and it was too far away for his partner to visit. The home went out of their way to try and help him to settle and then the pandemic happened and restrictions came in which meant all residents had to be isolated to their rooms and no visitors. They arranged for the family to have Facetime with him as much as possible but he couldn't understand really what was going on and he quickly went downhill and died in April 2020. I do believe that care homes should be allowed to arrange visits so that loved ones can visit, I believe it would be possible to create all safety measures to ensure this was in place. Fully recommended.

It’s a difficult decision to move a loved one into a care home, but everyone involved in helping us and Dad with the transition at St Bernards was wonderful. From day one they were all patient, understanding, respectful and above all caring and friendly. Dad was happy and that’s what mattered to us the most. We would highly recommend the home to any family in the same position. It didn’t feel like we had put him into a care home, more like he was staying in a lovely hotel for the elderly.