St Bernards Residential Care Home Ltd

76 St Bernard's Road, Olton, Solihull B92 7BP
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9.7 56 Reviews
  • St Bernards Residential Care Home Ltd, Solihull
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Care Provided by St Bernards Residential Care Home Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1400
  • Self-Funded Residential Dementia Care: £1350 – £1400
  • RESPITE Self-Funded Residential Care: £1350 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1400

These prices are only a guideline, please contact St Bernards Residential Care Home Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • St Bernards Residential Care Home Ltd

Person in charge

  • Emma Biddle (Registered Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (5)
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St Bernards Residential Care Home Ltd Reviews (56)

9.7

St Bernards Residential Care Home Ltd has a Review Score of 9.7 (9.719) out of 10, based on 9 reviews in the last 2 years.
Over all time St Bernards Residential Care Home Ltd has 56 reviews.

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Total of 56, showing 41-56
Review from P F (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always pleasant and polite. The home has a lovely feel about it with plenty going on. Service is very good and if one asks for something to be done it is. Very clean and residents look well cared for. Food looks good and good communication between care home and residents. We alway seem welcomed
when visiting.
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Review from J A (Daughter of Resident) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving excellent care and is always treated with courtesy and respect.
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Review from Julie C (Daughter of Resident) published on 22 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Bernards Care Home is always clean, the staff are friendly, helpful and the range of activities are good. I am confident that mum is being looked after well.
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Review from Jean W (Niece of Resident) published on 2 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt lived in St Bernard's for almost 3 years throughout which she received care of the highest standard. She moved to Solihull from some distance to be near to us, her closest family, but in doing so lost her existing social network. St Bernard's welcomed her and did everything possible to ease
her move, she quickly settled in and made new friends amongst residents and staff. The home genuinely feels like a family home and relatives are always included in that family. I visited once or twice a week, at many different times, and always felt welcome. When she arrived my Aunt had lost confidence and her health was failing; the care and attention she received in St Bernard's lifted her mentally and physically. Both her confidence and her general health improved and she regained her dignity and enthusiasm for life. She was a person who knew her own mind and was not always easy to please but she often told me how very lucky she felt to have found such a special place to call home.
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Review from Celia P (Daughter of Resident) published on 28 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Bernards, where my mother has been a resident for 4 years, deserves its Outstanding CQC rating. Staff are cheerful, friendly and treat the place as the home of all its residents. They work well as a team, and are right on top of the needs of every resident. The owners are heavily involved, and
have built a great team of caring staff.


The environment is light and bright, with plenty of activities inside the home, trips out, and beautiful gardens to spend time in. Food is home cooked and staff are always happy to prepare a snack if a resident has been out and missed a meal. Good relationships with local GP practice, dentist, chiropodist, hairdresser etc. ensures that everyone's health and well-being is well maintained. Staff are always happy to give families an update, and to discuss changing care needs. First class!

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Review from Deborah W (Daughter of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into the St Bernards for respite care. We visited several homes in the Solihull area, but found that the St Bernards was outstanding. The care that my father received was exceptional. The home, staff could not have done any more to put dad back on track. Dad is now back at home but regularly
visits to see friends that he made during his stay. The staff still make dad so welcome.
I work for the NHS and can honestly say I have never been into such a home that is so welcoming, modern, clean and homely. I can't praise the St Bernards enough.
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Review from Fran C (Daughter of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This residential care home is spotlessly clean, the food is lovely, fresh meals which I have had with my mom on several occasions and I was even asked if I would like red or white wine!!
My mom is always dressed nicely in her outfits which she chose to take with her, these are washed, brought back
and hung in her built in wardrobe on the same day. The staff are very attentive and always telephone me if there are any concerns regarding mom, such as change of mood, or if she seems "under the weather". It is highly recommended.
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Review from Andrew D (Son of Resident) published on 9 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The owners and staff at St Bernards have made mothers transition to the home very pleasant. They are all so kind and understanding. Nothing was too much trouble even down to the handy man putting up mothers own pictures in her room. The care that she is receiving by far out weighs the personal care
she received while in hospital.
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Review from Cherry L (Daughter of Resident) published on 27 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Bernard's Home has a caring highly personal delivery of care. The staff are very well trained seem highly motivated and very caring. The decor and cleanliness is exemplary. The feeling is one of a tasteful home rather than a sterile corporate environment. Each resident is treated as an individual
and their needs are met as comprehensively as possible. The entertainment programme is imaginative and stimulating. Visits to interesting places are regularly a part of the weekly schedule. The food is well prepared and flavorsome. The garden and terrace are a great attraction. One is always made very welcome whatever the hour.
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Review from Ian M (Nephew of Resident) published on 14 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
First experience of a residential care home and mightily impressed. All the staff are friendly, courteous, helpful and respectful despite sometimes challenging circumstances.


The home is clean, fresh and put on a variety of activities which are age appropriate.


My Aunt is extremely happy there,

has made new friends and has 24/7 care at her fingertips.
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Review from Pamela F (Daughter of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived unannounced to check out St Bernards care home in February. I found it totally welcoming and found a lovely atmosphere within. Very clean and residents looked content.
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Review from Brenda P (Niece of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon the death of my uncle 12 months ago, it fell upon me to sort out my aunts' affairs. There was no way she could live on her own, so I was so relieved that I found St Bernards. My aunt has settled in very well and I feel as thought a great weight has been lifted off my shoulders knowing that she
is safe and well looked after. The thing that impresses me most is the number of staff that are always on duty and genuinely seem to care and enjoy their job.
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Review from S W (Son of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received exceptional care during the 10 months she has been in St Bernards. All of the staff are so caring towards her and also towards us as regular visitors (we visit every day) Levels of communication are excellent which is most re-assuring. The home is spotlessly clean and beautifully
maintained as well as beautifully furnished. There is always a stimulating activity for the residents to access if they want to. Food is always incredible!
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Review from P F (Wife of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at St Bernards have been caring for my husband one day a week since August 2015. They are always caring and cheerful and look after his every need, sometimes in difficult circumstances. They are also very attentive to my needs, when I collect him and most importantly, keep me appraised of
how his day has been. Any problems are reported to me. I cannot praise the staff enough.
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Review from C A-P (Daughter of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having experienced several care homes, I can honestly say St Bernards is by far the best, we can not fault the care. The accommodation is excellent, food is delicious and the staff bend over backwards to help. It is a relief to know mum is safe, secure and looked after.
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Review from Tony D (Son of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
When seeking a home for my 95 year old mother (suffering from early on set dementia) I visited a number of potential homes. St Bernard's caring and friendly atmosphere stood out and 9 months later I'm delighted to say that my initial impression has been strongly confirmed. The home is clean, the residents
are always treated as individuals and every member of staff knows every resident. There appears to be very little turnover in the staff which itself indicates a very professional and caring approach to the services being provided. Every day brings new initiatives to broaden the activities available. I have never regretted my selection of St Bernard's as the home for my mother and would recommend the home to any family seeking the best for an elderly family member.
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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for St Bernards Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for St Bernards Residential Care Home Ltd is calculated as follows: ( (86 Excellents x 5) + (19 Goods x 4) ) ÷ 105 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for St Bernards Residential Care Home Ltd is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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