Ross Court is a beautiful house surrounded by an acre of green gardens and mature woodland, situated just north of the historic market-town of Ross-on-Wye. The home offers residential and respite care.
There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,
The home has two dining spaces, two lounges, libraries and a bar and there is a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.
Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.
An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.
Group: brighterkind
Person in charge: Janet Auty (Home Manager)
Local Authority / Social Services: Herefordshire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 45+.
Languages Spoken by Staff (other than English): Polish, Romanian, Thai
Single Rooms: 40
Shared Rooms: 1
Rooms with ensuite WC: 36
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Ross Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Ross Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.721 for Ross Court Care Home is calculated as follows: ( (116 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.721
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.833 Points relating to the number of positive Reviews for Ross Court Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.4 Target = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ross Court Care Home has a Review Score of 9.6 (9.554) from 13 Reviews
Review submitted from a Postal Card by Steven D (Son of Resident) on Wednesday 21 March 2018. Relates to February 2018.
Very clean and well organised. Staff very friendly. Only concern was another resident entered my mother's room when she was asleep. Apart from this incident, could not fault the care she received.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Katie S (Daughter of Resident) on Wednesday 28 February 2018. Relates to January 2018.
Following surgery, my Mother has spent one month convalescing in the care of the home manager and her wonderful team at Ross Court.
As a family we cannot speak highly enough of the care she has received, it has been absolutely outstanding.
The manager and her team made my Mother incredibly welcome from the first moment we walked through the door.
The time has flown by with Ross Court providing a full schedule of activities, encouraging all the residents to join in, which my Mother has really enjoyed.
We would heartily recommend Ross Court to anyone looking for a full variety of care requirements either short or long term.
It has been a home from home for the four weeks my Mother has stayed there.
A jolly big Thank You to every single member of the team.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Postal Card by M S (Son of Resident) on Monday 30 October 2017. Relates to October 2017.
I have recently attended a care review at Ross Court Care Home which reaffirmed my faith in the care and consideration that is given to my mother, the staff are always friendly and cannot do enough to keep my mother happy.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Postal Card by A M (Daughter of Resident) on Monday 14 August 2017. Relates to July 2017.
My mother is very content in Ross Court. She has a lovely room with views of countryside. She enjoys the meals and the activities. The staff all treat her with respect and friendship.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Penelope K (Friend of Resident) on Wednesday 9 August 2017. Relates to July 2017.
I have been a friend of one resident for 77 years, Godmother to her son and concerned and involved with her life for nearly all those years. I knew of her family and the decision to place her in care. I went to visit soon after her arrival at Ross Court and was instantly impressed and have continued to be so. The care and compassion for her is instantly apparent and as her condition (onset Alzheimer's) became evident, I continue to see outstanding levels of professionalism and an exceptional manager and staff of the highest standard.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Postal Card by J M B (Cousin of Resident) on Tuesday 8 August 2017. Relates to July 2017.
We were very impressed with the care home. Beautiful home and gardens and our cousin was very happy and at home there when we saw her last week.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Postal Card by C B (Friend of Resident) on Friday 19 May 2017. Relates to May 2017.
Friendly staff. Great service. Very happy with how our friend is looked after.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Sarah D (Granddaughter of Resident) on Wednesday 5 October 2016. Relates to November 2015.
Although it is 2 years since my Nan stayed here for respite care I would like to talk about this home. The staff were wonderful at all times with Nan. She only stayed for 2 weeks but in that short time she felt settled and happy,which for her as an independent lady was a massive task. Her room was beautiful and she couldn't wish for better care. Special mention to the carer who Nan really developed a special bond with. Thank you for making a difficult time that bit easier.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Website Submission by AHS (Husband of Resident) on Thursday 22 September 2016. Relates to May 2016.
My wife has the best attention possible and I have access to all senior staff at all times, if necessary. The best in the area. It is a pity that a nursing service is not offered because the care and support is almost up to that standard
How likely would you be to recommend Ross Court Care Home? Likely
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Review submitted from a Website Submission by Rob (Son of Resident) on Wednesday 14 September 2016. Relates to September 2016.
All members of staff at every level are professional, dedicated, friendly and place the care and well being of our Mom at the centre of all they do. There is no doubt in our mind that the high standards met by Ross Court Care Home is set by the leadership and direction given by Ross Court Care Home Manager on a daily basis.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Margaret H (Friend of Resident) on Thursday 8 September 2016. Relates to September 2016.
I think Ross Court Care Home is a very good home, it is more like a luxury hotel. The atmosphere is great, very friendly, a high standard, it is very well maintained and the staff are always smart. The activities they provide are also a very valuable asset, you are occupied in a way that is appropriate for the individual. They have regular events that involve family and friends. The cost I know would deter some people but for those who can afford it, I thoroughly recommend it.
How likely would you be to recommend Ross Court Care Home? Likely
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Review submitted from a Postal Card by Audrey M (Resident) on Thursday 4 August 2016. Relates to May 2016.
After my initial thoughts to move to a care home, I soon settled into my new life, taking part as much as possible in the homes activities. Thoughts of losing my independence were soon forgotten. My favourite places are the lovely gardens. The staff are helpful, friendly and cheerful and I feel lucky to call Ross Court my home. This is also a sentiment, that a friend of mine who visits me often shares with me. All the staff go to great lengths to give me the support I need. The managers door is always open for talks and advice to residents and their family and friends alike. The atmosphere at Ross Court is one of peace, pleasantness and loving care, just as you would expect in a happy family. I have no hesitation to recommend Ross Court to anyone looking for a home from home.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Peter R (Son of Resident) on Tuesday 15 March 2016. Relates to February 2016.
Mum has been in Ross Court for 2 years now. She is very happy, stimulated and well cared for by attentive and cheerful staff. This month her Sky TV signal dropped and the home quickly arranged a rescue so she could continue to enjoy her tennis. It can be summed up in the phrase ' this care home smells like a hotel not a care home'.
How likely would you be to recommend Ross Court Care Home? Extremely Likely
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February 2018
September 2017
June 2017
April 2017
September 2013
There are currently no Care Home Idol entrants who have performed at Ross Court Care Home