Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.8 121 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.
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Care Provided by Barchester Ross Court Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1536

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ross Court Care Home to find out the exact price for your requirements.

Contact Barchester Ross Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ross Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agda-Claudia Vasilateanu (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (29)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Barchester Ross Court Care Home Reviews (121)

9.8

Barchester Ross Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 40 reviews in the last 2 years.
Over all time Barchester Ross Court Care Home has 121 reviews.

Overall Experience
  • 101
  • 17
  • 2
  • 1
  • 0
Date Published
  • 121
  • 8
  • 14
  • 40
  • 81
Reviewer Connection to Barchester Ross Court Care Home
  • 35
  • 24
  • 18
  • 8
  • 8
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 121, showing 121-121
Review from Peter R (Son of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Ross Court for 2 years now. She is very happy, stimulated and well cared for by attentive and cheerful staff. This month her Sky TV signal dropped and the home quickly arranged a rescue so she could continue to enjoy her tennis. It can be summed up in the phrase ' this care home smells
like a hotel not a care home'.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Barchester Ross Court Care Home is calculated as follows: ( (401 Excellents x 5) + (58 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 471 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (7)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.

Louise

Louise Stephens

Job Title: Home Administrator Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.

Joanne

Joanne Price

Job Title: Head of Housekeeping Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.

Brenda

Brenda Goulding

Job Title: Activities Coordinator Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.

Nikki

Nikki Trotman

Job Title: Activities Coordinator Joined: 2025

Hi,
I’m Nikki, and I am one half of the new activities team here at Ross Court. I started working here in December 2025, having previously worked in the Reception.


I have over 5 years of experience working within an adult day care centre, where we would do lots of varied activities.


I am loving being back here at Ross Court. I have been enjoying getting to know everyone on a 1-1 level. I will always be around for a chat and a cuppa!


I have a love of all things arts and crafts, and I’m always looking for new ideas. I have enjoyed spending time with the residents brainstorming new ideas.


In my spare time, I like to spend time with my family, and I enjoy creating new items of Macrame.

Sebastian

Sebastian Serafim

Job Title: Head of Maintenance Joined: 2024

Hello, I’m Seb, and I began working at Ross Court in 2024 as Head of Maintenance. I take pride in my work, ensuring everything in the building is working as it should be. There are never two days that are the same here at Ross Court, and I love that!


I drive the mini-bus so that the residents can go out on weekly trips with our activity co-ordinator.
I love being able to take them to a range of places and activities. It is always a good day!

Christine

Christine Jenkins

Job Title: Laundry Assistant Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.

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