Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.7 123 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.
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Care Provided by Barchester Ross Court Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1536

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

The price(s) shown are provided by the care home. Contact Barchester Ross Court Care Home for full pricing details and T&Cs.

Contact Barchester Ross Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ross Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agda-Claudia Vasilateanu (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (29)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Barchester Ross Court Care Home Reviews (123)

9.7

Barchester Ross Court Care Home has a Review Score of 9.7 (9.744) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Ross Court Care Home has 123 reviews.

Overall Experience
  • 102
  • 18
  • 2
  • 1
  • 0
Date Published
  • 123
  • 9
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  • 31
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Reviewer Connection to Barchester Ross Court Care Home
  • 35
  • 24
  • 18
  • 10
  • 8
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 123, showing 61-80
Review from I G (Son of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Ross Court suffers from being part of the Barchester Healthcare empire of more than 250 care homes that has an impersonal corporate culture with multiple layers of management. Barchester acquired it from a previous owner. Before the change of ownership, it was a friendly and happy place but the atmosphere
quickly deteriorated when Barchester arrived. The Manager resigned after 23 years’ service and since then there has been a procession of five different Managers. The turnover of care staff rapidly increased with the consequent deterioration in the quality of care.
My mother was a resident for over four years. For more than three years she had a landline phone in her room but Barchester decreed that they would no longer provide residents with phones and her phone was disconnected without warning. It was left to each resident to enter into a contract with a phone company of their choice to provide a phone.
When my mother passed away nobody represented Ross Court at her funeral.
Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care HomeThank you for taking the time to write your review regarding our Ross Court Care Home. Our sincere condolences on the passing of your mother, she was a much loved member of our home and she will be missed. We are sorry to read that you were not satisfied with the service you received, particularly in terms of the change in management, which we understand can be unsettling for the people we support. We are sorry that nobody from the home was able to attend your mother’s funeral, the team was very saddened by this, and this was due to the distance between the home and the location of the funeral, which the staff team were unable to travel to. We do hope you received the home’s floral tribute.
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Review from Fiona M (Daughter of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to praise the wonderful ‘nighttime carers’ (2 of whom were holding Mum’s hand when she slipped away) and all the ‘Ross Court Team’ for the care and compassion shown towards Mom especially during her last few days at Ross Court. Mom was treated with the utmost compassion, dignity and kindness.
Mom had lived at Ross Court for 12 months and really enjoyed interacting with Barchester colleagues including the House Keeping Team. One staff member made her laugh, and she had a real soft spot for two others. Although she didn’t eat very much, she always looked forward to the lovely meals at Ross Court which I sampled with her on a few occasions.
Although Mom’s funeral service was miles away it meant a lot to see staff at her Requiem Mass. Mom would have really liked that. I was also touched to receive the letter and card from a staff member.
We just wanted to say ‘thank you’ for everything.
Reply from Claire Brewer, Regional Director at Barchester Ross Court Care HomeThank you so much for your kind words, please be assured that I will share this with the team.
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Review from Caroline L (Niece of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home staff had made such an effort to make my aunt's 100th birthday a special occasion for her (and us), despite all the building work going on which meant that we had to use the main dining room instead of a private room for our tea party. A table has been laid for us in a corner of the room and
there were lovely decorations including balloons displaying '100'. A lovely cake had also been made. Nothing seemed too much trouble for the staff to help us have such a memorable afternoon. It was also lovely to see that the staff managed to involve other residents in the celebration by helping to share cake and drinks around.
Reply from Claire Brewer, Regional Director at Barchester Ross Court Care HomeWe are so glad that your aunt enjoyed her celebrations at such an important milestone alongside her family and friends at Ross Court. Please be assured this will be shared with the team.
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Review from Julia H (Respite Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was welcomed into the care home by very friendly staff and soon settled in my room which has a view of trees from the window. All the staff are kind and caring, understanding and helpful. I enjoyed all the activities which I joined and was able to meet other residents. The meals were delicious and
varied and I enjoyed them. Thank you for a lovely stay and break - for myself and my daughter who looks after me at home.
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Review from V D (Daughter of Resident) published on 1 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ross Court has been so welcoming from the moment my father 'checked in'. It has a light airy feel when you arrive in the building and the cleanliness of the rooms and all communal areas are faultless. The staff are absolutely wonderful and are at hand to help whenever needed. Everyone is so friendly!
My
father feels comfortable and looked after which provides me with peace of mind that is invaluable. I have been told on many occasions that the food is fab here and I can confirm that this is 100% true! Thank you!
Reply from Claire Brewer, Regional Director at Barchester Ross Court Care HomeThank you for your feedback, we feel very lucky to be able to help and support not only your father but also you. Please be assured I will share this with the team.
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Review from K S (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ross Court Care Home is an excellent care home, with wonderful caring staff. They go above and beyond and nothing is too much trouble. Including arranging lunch for mum with dad on her birthday. Lots of activities and fantastic events like their Hawaii tropical day.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you for taking the time to review Ross Court, the team will be so pleased to hear how much the activities and events are enjoyed and they pride themselves on personalised care for each resident and their families.
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Review from Nesta H (Friend of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited a friend frequently at Ross Court since she became a resident there. I have always found the staff friendly, cheerful and helpful.
The home is spotless and kept in excellent order.
There seems to be a happy, homely atmosphere.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you so much for your review of Ross Court. The team pride itself in making it a home from home, and will be delighted to receive such positive feedback.
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Review from Susan H (Daughter of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff at Ross Court are very friendly and kind. The food is of a very high standard and Mum's 'garden room' is comfortable and cosy with a nice view. The entertainment organiser works very hard to provide interesting activities which Mum enjoys taking part in, within her capabilities.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you for taking the time to review Ross Court, the team will be delighted to hear your feedback. The gardens are beautiful and it is lovely to hear mum is enjoying looking out onto them as well as taking part in activities.
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Review from Anne T (Friend of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot comment on everything, but found the staff very helpful and friendly. Expected the room to be slightly larger but very pleasant otherwise.
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Review from Caroline P (Friend of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit, but all the staff were most welcoming, and tea was offered on arrival. I cannot give comments on all questions because only viewed for one hour, but overall, excellent.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you very much for taking the time to review Ross Court, we are so pleased your first visit to the home was so positive.
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Review from Stella D (Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love them all; they do anything to help you.
I highly recommend them.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you so much for the feedback it really does mean so much to the team.
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Review from Pauline G (Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent when I fainted at lunch one day when my daughter was lunching with me. Staff looked after my best interests.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you so much for your kind feedback, we were all so relieved you felt better soon after and the team looked after you so well.
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Review from Audrey C (Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you so much for taking the time to review Ross Court, we are so pleased you are so happy here it means so much to the team to receive such lovely feedback.
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Review from Neil M (Son of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After viewing numerous care homes, myslef and my siblings instantly took a liking to Ross Court. The detail that was given to us by one lady was fantastic. Mum is cared for 24/7, which is required (even if she doesn't think so), which gives all of us peace of mind. Being able to visit at will is absolutely
first-class service. Very pleased.
Reply from Amy Wheatley, General Manager at Barchester Ross Court Care HomeThank you for taking the time to write such a lovely review. It always means so much to the team. We are so pleased mum feels so welcome. We are very much here for all the family. It means so much when a new resident thrives and enjoys the whole experience.
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Review from C B (Stepdaughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very thankful to all the lovely staff who are looking after my stepfather. The staff and management are quick to address issues and are very caring. The staff are attentive and responsive when needed.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you very much for taking the time to review Ross Court. We are so pleased we are able to care for your stepfather and that the team responds to all his needs.
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Review from J B (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely staff and rooms and always cheerful and residents are happy.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you very much for your feedback it means a lot to all the team who love making sure our residents are happy and settled.
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Review from A L (Daughter of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely comfortable and accomodating.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care HomeThank you for taking the time to review Ross Court Care Home. We are so pleased we have been accomodating, this is very much our aim to make Ross Court a home from home.
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Review from Wendy P (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been at Ross Court Care Home for nearly 4 weeks now and I have found that the staff are very caring about his safety and needs. I have been made welcome every time I visit him by all the staff there.
I feel confident that he is in a safe and pleasant environment where all his needs
are met as nothing seems to be too much trouble.
Reply from Julie Willmouth, General Manager at Barchester Ross Court Care HomeThank you for your review it is always lovely to hear positive feedback and it lets the staff realise they are doing a great job.
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Review from Barbara M (Daughter-in-law of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
First impressions were friendly, welcoming staff and a very homely feel to the place which is immaculately clean.
The Standard of care is excellent and the food is superb with plenty of choice.
It is comforting to know that my Mother-in-law is being looked after so well with the attentive and caring
staff. All of them are friendly, caring and professional.
I would have no hesitation in recommending Ross Court.
Reply from Julie Willmouth, General Manager at Barchester Ross Court Care HomeThank you for your lovely review and it always goes a long way to all the staff that care for the residents of Ross court.
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Review from Julie T (Niece of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting my aunt for quite sometime at Barchester Ross Court Care Home I have found the changes that are being done in the home to be all centered around the residents, they have a fantastic activity coordinator who is doing marvellous things with residents and they have catered activities to
everyone’s needs. I am very impressed as my aunt says she wouldn’t want to be any where else, keep up the good work.
Reply from Julie Willmouth, General Manager at Barchester Ross Court Care HomeThank you very much for your review it is so nice to hear positive feedback. Thank you from me and all the team at Ross Court.
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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.744 for Barchester Ross Court Care Home is calculated as follows: ( (285 Excellents x 5) + (66 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 363 Ratings = 4.744
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.

Catherine

Catherine King

Job Title: Deputy Manager Joined: 2025

Hello, my name is Catherine, and I have recently joined Ross Court as the Deputy Manager. I bring over 30 years of experience working across a variety of care settings, including children’s services, residential care, and learning disabilities, etc. I have always had a strong passion for supporting people and ensuring their needs are met with dignity and compassion. I’m looking forward to bringing the knowledge and experience I’ve gained over the years to Ross Court and continuing the great work of the team. I’m really excited about the years ahead.

Louise

Louise Stephens

Job Title: Home Administrator Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.

Joanne

Joanne Price

Job Title: Head of Housekeeping Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.

Brenda

Brenda Goulding

Job Title: Activities Coordinator Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.

Nikki

Nikki Trotman

Job Title: Activities Coordinator Joined: 2025

Hi,
I’m Nikki, and I am one half of the new activities team here at Ross Court. I started working here in December 2025, having previously worked in the Reception.


I have over 5 years of experience working within an adult day care centre, where we would do lots of varied activities.


I am loving being back here at Ross Court. I have been enjoying getting to know everyone on a 1-1 level. I will always be around for a chat and a cuppa!


I have a love of all things arts and crafts, and I’m always looking for new ideas. I have enjoyed spending time with the residents brainstorming new ideas.


In my spare time, I like to spend time with my family, and I enjoy creating new items of Macrame.

Sebastian

Sebastian Serafim

Job Title: Head of Maintenance Joined: 2024

Hello, I’m Seb, and I began working at Ross Court in 2024 as Head of Maintenance. I take pride in my work, ensuring everything in the building is working as it should be. There are never two days that are the same here at Ross Court, and I love that!


I drive the mini-bus so that the residents can go out on weekly trips with our activity co-ordinator.
I love being able to take them to a range of places and activities. It is always a good day!

Christine

Christine Jenkins

Job Title: Laundry Assistant Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ross Court Care Home to verify any information. View our terms and conditions. Barchester Ross Court Care Home has an Enhanced Service - more info.