Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.7 114 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ross Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Agda-Claudia Vasilateanu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (29)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Barchester Ross Court Care Home Reviews (114)

Total of 114, showing 21-40
9.7

Barchester Ross Court Care Home has a Review Score of 9.7 (9.748) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Ross Court Care Home has 114 reviews.

Overall Experience

  • 94
  • 17
  • 2
  • 1
  • 0

Date Published

114
5
15
52
62

Review from M A (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's 98th birthday at Barchester Ross Court Care Home, an outstanding celebration, such thought and care went into the afternoon. The staff are always wonderful and since the new manager has been in place, everything has been under continuous review to see if it can be even better. Mum is very
happy and extremely well cared for. I am confident that she is safe and well-stimulated too. The care she receives is second to none.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the home, I will pass on your lovely comments to the team.

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Review from Susan H (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother continues to enjoy being a resident here. Very happy!
The home was happy to accommodate a family get-together, for eight people, to celebrate my mother's 98th birthday. We had a wonderful lunch and the table setting surpassed all our expectations. It was wonderful, certainly a wow factor!
Also to share our celebrations with Mum's wider family, the other residents and the amazing carers.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you enjoyed your loved one's birthday celebrations. I will pass on your lovely comments to the team.

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Review from S A (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly wonderful fortnight of respite care. Mum loved the activities which were plentiful and she was very well cared for by all the staff. Barchester Ross Court Care Home is beautifully decorated and very comfortable. Nothing was too much trouble. I would highly recommend this superb care home to
anyone.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's so lovely to hear that your loved one enjoyed their stay with us, we look forward to seeing them again soon. I will pass on your lovely comments to the team.

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Review from M G (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for a week respite care. She has been confused at times but has said she enjoyed her stay. Room, people and food are all great.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's lovely to hear that your loved one enjoyed their stay with us. I will pass on your comments to the team.

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Review from Elizabeth B (Friend of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Instantly, on entering Barchester Ross Court Care Home, the atmosphere was so peaceful and relaxing. Staff and management are very kind and welcoming. They treat the residents like treasured guests in a five-star hotel and very much retain the personal touch. I am very happy with my 93-year-old friend
being looked after in Ross Court. To visit her here is very pleasant and she feels like she is at home. I have visited other care homes in the area and feel Ross Court has the best facilities and care.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's great to hear that you enjoy the time you spend with your friend here at Ross Court. I will pass on your lovely comments to the team.

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Review from D B (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad enjoyed his stay at Barchester Ross Court Care Home, he was unsettled to begin with but soon found his way around and made friends. He especially enjoyed the activities and food. IN hindsight, his first stay for respite should have been a fortnight to give him more time to adjust but that was our
decision and nothing to do with Ross Court.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It was a pleasure to have Dad with us at Ross Court. I will share this with all the team members.

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Review from Paul W (Son of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court Care Home is beyond excellent! My mother has been at Ross Court for around 3 years now. Her dementia is now quite severe. I live in the USA and it gives me such comfort to know she is being well cared for. Absolutely all of the staff are fantastic. I am able to do video calls with my mum
anytime which is the next best thing to being there. I would highly recommend this care home in a heartbeat.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the care your mum is receiving at Ross Court. I will share your lovely comments with the team.

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Review from Diana D (Friend of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful, well-cared-for home. Spotless with friendly and helpful staff. A beautiful room for our dear friend.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the home, I will pass on your lovely comments to the team.

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Review from James P (Son-in-law of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court: since the refurbishment the home is like a top hotel, staff are always friendly and eager to help when needed.
The bedroom is very spacious and well-appointed; food is excellent-restaurant quality! All in all an excellent home for MIL.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with all the support provided at the home. I will share your lovely comments to the team.

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Review from Frankie P (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court - the staff are incredibly compassionate and are always available to help and support Mum. As a family we feel that our mum is exceptionally well cared for, they always have time for a chat if we have questions. Nothing is too much.
Huge thanks to the staff.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the care your mum is receiving at Ross Court. I will share your lovely comments with the team.

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Review from Joan L (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home visited over the last 18 months, I have found the staff helpful and cheerful. My friend is happy and well cared for. The care facility is always clean and staff is on hand to assist. They provided a lovely birthday tea for my friend and her family just last week and had a very enjoyable time.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the home, I will pass on your lovely comments to the team.

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Review from M T (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care both physically and emotionally that Mum receives at Ross Court. She is treated as an individual. The care staff are really good at communicating with us, the family. Thank you to the manager and all the staff.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with all the support provided at the home. I will share your lovely comments to the team.

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Review from Julian P (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ross Court Care Home for 18 months. Living as I do, 450 miles away from the care home, I've always felt secure with the level of care and support that all the staff at Ross Court provide. The food is first-rate and almost at hotel standards. I visit Ross Court every 8 weeks and the
level of care and support has never changed.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the care your mum is receiving at Ross Court. I will share your lovely comments with the team.

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Review from T R (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed by the level of commitment to the care of residents by all staff. They couldn't do enough for my parents and us when we visited. The food was appropriate to the needs of the individuals, that is they cared for their preferences and portioned according to their appetite. They made
my parent's last few weeks as comfortable as they could. Can't thank them enough.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It was a pleasure to have cared for your parents for the time they were with us at Ross Court. I will share this with all the team members.

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Review from S H (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Ross Court from January 2023 to December 2024. Who cannot thank the staff enough for their love, care and compassion during this time. Also, the dignity with which she was treated as her health began to fail. Thank you Ross Court.

Reply from Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you very much for taking the time to leave us a review. It was a pleasure to have your loved one with us here at Ross Court. I know she was very much loved by all the team. I will share this with everyone at Ross Court.

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Review from Carole D (Wife of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was extremely happy at Barchester Ross Court Care Home, he even stayed an extra week! He loved the food and thought the staff were wonderful. They all made time to talk to him and made a great fuss on his birthday which he loved. When I need a rest, he will be quite happy to go back which
says it all!

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. All the members of the team loved having your husband stay with us at Ross Court. We look forward to his next stay! I will pass on your lovely comments to the team.

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Review from Brian D (Respite Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects. All staff are friendly and helpful. Food lovely. "Entertainment" is fun and great birthday cake.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. What lovely comments, I will make sure I pass these on to the team!

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Review from C W (Son of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ross Court Care Home was beautifully appointed and clean throughout. All the staff were professional and caring and took an interest in their clients. The preparation of the food was very good and there was plenty of choice on the varied menu. Communication was excellent, especially with
the manager who responded promptly with all queries. I was delighted and confident with the level of care that my mother received.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you so much for taking the time to leave a review. We are pleased to hear that you are happy with all the support provided at the home. I will pass on your lovely comments to the team.

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Review from Ben H (Godson of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my godfather at Barchester Ross Court Care Home and was impressed by the friendly and helpful staff. The surroundings and rooms are well-kept, up to date and have been recently refurbished. I have visited many homes and this is the best I have come across. I believe my godfather is
well cared for and treated with dignity.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the environment and our staff at Ross Court. I will pass on your lovely comments to the team.

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Review from Chloe D (Granddaughter of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An inviting all family, friendly environment with lots to do and lovely new decor.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave a review, we are so pleased that you are happy with the new refurbishment. I will pass on your lovely comments to the team.

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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Barchester Ross Court Care Home is calculated as follows: ( (496 Excellents x 5) + (87 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 614 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

Meet the Team (7)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager

Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.

Louise

Louise Stephens

Job Title: Home Administrator

Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.

Brenda

Brenda Goulding

Job Title: Senior Care Assistant

Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.

Joanne

Joanne Price

Job Title: Head of Housekeeping

Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.

Helena

Helena Jenkins

Job Title: Head Chef

Joined: 2012

Hello, I am Helena and I am the Head Chef at Ross Court. I’ve worked here at Ross Court Care Home for over 10 years. I have worked in the home as a hostess and now I have progressed to Head Chef. I’ve made lots of friends from staff, relatives and residents. I have 20+ years of working in hospitality and enjoy catering for people’s needs. Understanding their individual mealtime likes and dislikes allows me to provide the quality service they deserve.

Christine

Christine Jenkins

Job Title: Laundry Assistant

Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.

Carly

Carly Poyner

Job Title: Activities Coordinator

Joined: 2025

Hello My name is Carly, and I’m proud to be the Activities Coordinator here at Ross Court I’m passionate about bringing joy, stimulation, and a sense of community to our residents through a wide variety of engaging and meaningful activities.


With a background in the Community, I love creating experiences that cater to everyone’s interests—whether that’s music, arts and crafts, games, exercise, themed events, or trips out. My goal is to make every day fulfilling and to ensure that all our residents feel valued, involved, and connected.


I’m always open to new ideas and love working closely with residents and their families to tailor activities that reflect personal hobbies and preferences. Seeing smiles, hearing laughter, and being part of so many special moments is what makes my role so rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ross Court Care Home to verify any information. View our terms and conditions. Barchester Ross Court Care Home has an Enhanced Service - more info.