Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.8 117 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.
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Care Provided by Barchester Ross Court Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1536

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ross Court Care Home to find out the exact price for your requirements.

Contact Barchester Ross Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ross Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agda-Claudia Vasilateanu (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (29)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Barchester Ross Court Care Home Reviews (117)

9.8

Barchester Ross Court Care Home has a Review Score of 9.8 (9.830) out of 10, based on 42 reviews in the last 2 years.
Over all time Barchester Ross Court Care Home has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Ross Court Care Home
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Total of 117, showing 81-100
Review from Jenny P (Daughter-in-law of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has only been in Ross Court for two weeks; she was living in her own flat until recently her mobility became so bad, she was unable to care for herself. She had become very confused, and as much as we wanted to, we were unable to care for her ourselves. We are so happy with the care
that she has received, although because of the circumstances, we are unable to visit her, we can phone her every day. She sounds so happy and well cared for, her confusion is less, and she seems more like her old self. The staff are friendly and helpful; there seems to be a real homely feel to Ross Court. Mother is enjoying the lovely food, the menu certainly looks impressive! We are looking forward to visiting her and sitting out in the beautiful grounds, which she has yet to explore.
Reply from Nicola Thomas, Activities Co-ordinator at Barchester Ross Court Care HomeThank you so much for your lovely review of Ross Court, we look forward to you being able to visit us very soon and enjoy spending some lovely time with your Mum in the gardens.
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Review from Sally (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ross Court helped our family at a very difficult time for us supplying first-class respite care for Mum who has Alzheimer’s. Whilst the transition from home to Ross Court was not a straight forward one due to the pandemic, the staff made mum very welcome and comfortable, quickly working out her quirks!
Mum then had the stimulation she needed which would not have been available at home during this time and soon settled in. Thank you Ross Court for caring so well for mum during this time!
Reply from Clare Lockley, Activities Co-ordinator at Barchester Ross Court Care HomeThank you for your kind words and lovely review of Ross Court Care Home. It was a pleasure to help and support your family at such a difficult time and look forward to seeing you in the near future when we can once again open our doors and welcome our visitors back to our lovely home.
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Review from Amanda G (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was moved to Ross Court after being evacuated from the residential home where she had lived happily for 14 months. We were experiencing the worst floods we had seen in over 60 years.
Mum has dementia and we worried about the effect the trauma would have on her mental health and the upheaval of
change and leaving the stability of a routine and people she understood and trusted.
The home went into lockdown mid-March but we needn't have worried.
Luckily mum has a phone in her room, she laughs and chats happily with us and has empathy, something that we thought dementia had taken from her some time ago.
My telephone conversations with her are reminiscent of a time when she was dementia-free.
Any concerns have been dealt with sympathetically and reassuringly. I'm confident that mum is being looked after well and the level of care is of an exceptional standard.
My confidence comes from the honest and openly caring attitude of the manager but more so the tone of my own mum's voice.
Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Ross Court Care HomeThank you so much for your review, we very much look forward to seeing you visit the home soon, once restrictions are lifted. Mum is doing really well and is an absolute pleasure to have staying with us.
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Review from Gareth C (Friend of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a previous visit to Ross Court, I felt compelled to leave a review. Ross Court is a beautiful property set in lovely ground which is well kept. It was clean and well presented inside. The home is welcoming and friendly all the staff are very enthusiastic and caring. The manager is very approachable.
The visit was very enjoyable. Well done to all you are doing a brilliant job. We clap for you all every Thursday. Keep up the good work.
Reply from Clare Lockley, Activities Co-ordinator at Barchester Ross Court Care HomeThank you so much for your kind review, we will share your review with the staff team here at Ross Court and we look forward to you returning for another visit when we can once again open our doors to visitors.
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Review from Jennifer B (Stepdaughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff is dedicated to the care and comfort of the residents. Also friendly and helpful to visitors. The manager is approachable and has the welfare of residents and staff at heart, first and foremost. Only downside:- the coffee given in the home is awful! Wouldnt even have known it was coffee!
Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Ross Court Care HomeThank you for your review. We strive to maintain a true 'home from home' feel throughout Ross Court. Apologies the coffee machine didn't suit your palette, please ask next time you visit for a 'chef special', and we'll ensure a freshly filtered cafetière is delivered to you.
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Review from Graham J (Son-in-law of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent leadership from the top filters down through to excellent carers performing a difficult job with a smile.
Good Christmas lunch too! Thank you.
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Review from Alex D (Regular Volunteer) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have the pleasure of providing a monthly activity for the residents at Ross Court. The home is friendly and welcoming, the residents are kind and enthusiastic, staff are very supportive and I always enjoy my visits.


I have no hesitation in recommending Ross Court

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Review from Linda S (Daughter of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father has been a resident at Ross Court for over 2 years, he is well cared for and has been able to join in a number of activities and outings.
The home is very well managed, the staff an appropriate mix of professional and friendly, as his dementia has progressed they have treated him with dignity
and respect.
My father is comfortable and seems to enjoy the food.
I hope that the new owners will invest in updating the fixtures and fittings - whilst they are all adequate they do appear dated and somewhat tired.
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Review from Paul C (Son of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was apprehensive about "going into a home" - however, within a few days she was settled, happy and warmly welcomed by all staff, from the manager to the laundry - she was made to feel at home and relaxed. There are many activities available every day, she particularly enjoys the art group
and church services. The rooms are bright, clean and can be personalised to the resident's taste. Visitors are welcome at any time, we feel very relaxed about popping in for a coffee/tea with Mum, or even joining in some of the events.
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Review from J P (Stepdaughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful property, extremely well kept and well presented. Lovely private and public rooms. Very clean and pleasantly smelling.
The staff are very friendly and helpful. Amazing kindness and support provided for us when step-mother passed away.
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Review from Clive M (Relative of Resident) published on 29 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have an elderly relative (98) who has been extremely happy at Ross Court for three years. Right from her first day of arrival, we have found the manager and staff to be first-class in all aspects of providing for her, personal requirements, food, activities and wellbeing. We cannot praise all at
Ross Court enough.
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Review from J L (Son of Resident) published on 29 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been in the care of Ross Court since the middle of the year and he was very apprehensive about being in a "care home".
But the staff made him welcome and after several weeks, he started to settle in but stayed in his room a lot. Now they have coaxed him out he joins in with everything
and is really happy.
The only complaint he has, is about the food, he says it is "too good" and he really enjoys the varied menu and loves his Fish and Chips on Fridays.
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Review from Peter K (Power of Attorney of Resident) published on 27 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in Ross Court for over 3 years and we are very pleased with how she is looked after. The staff are always helpful and polite. The food is always good and the drinks are plentiful. The activities are always going on when I call and the residents' are taken out a lot in the minibus.
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Review from Valerie C (Regular Volunteer) published on 23 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Ross Court on many occasions over the last year. Ross Court is a beautiful house set in charming gardens and I am always greeted warmly by the friendly staff and management team.
All rooms are spacious and comfortably furnished, where residents can relax with friends and visitors, but
what most impresses me are the events which are arranged for the enjoyment of residents but also to encourage a feeling of belonging with the local Community. These cater for a wide range of interests as well as charity fundraising coffee mornings, in the last year I have attended a murder mystery evening, enjoyed a picnic in the garden, watched a belly dancing demonstration to name just a few.
I believe that many elderly people dread the thought of losing their independence due to needing care, but I believe that Ross Court do everything possible to make this home just that - Home!
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Review from Mary S (Regular Volunteer) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing a lot of the residents as fellow Rossians - I regularly attend events at Ross Court - as well as being a supporter and volunteer at as many events as possible throughout the year, I also go along to give talks, chat to residents and take part when I can.
During this month of review, I was invited
to one of their open days where various activities were taking place - including Belly Dancing and another volunteer with his Vintage MG.
The residents were having a wonderful time on these activities and I could see the joy and enthusiasm on their faces no matter their age or abilities.
They had been doing craft activities earlier and the way the volunteers and staff interact with the residents is always wonderful to see.
It is always a great pleasure to visit, take part and interact - whenever my time allows - the staff are so caring, helpful and friendly which makes the residents home (which is what Ross Court is) a joy for them - a true home from home.
Nothing is too much trouble.
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Review from Rohan M (Son of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ross Court for nearly two years and is very happy there. The staff are always happy and helpful and keep me advised of any medical needs or requirements. They send me the activities that are happening every month, so I know whats going on and also send me photos of
days out or event, which is very helpful as my mother has dementia and doesn't always remember what she's done.
I would thoroughly recommend Ross Court Care Home to anyone looking for a safe happy place for a relative.
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Review from David M (Son of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother receives at Ross Court is exceptional. All of the staff are very kind, competent and caring and I know that my mother is very well looked after at all times. The building and grounds are kept in excellent condition, the food is very good and nicely served and any problems with
mother's health are immediately reported to me.
Reply from Alison Geddes, Marketing at Barchester Ross Court Care HomeMany thanks for your positive comments on our home, it is wonderful to hear how pleased you are with your mother's care here at Ross Court. We pride ourselves on the high level of service we provide, which includes our dining experience, and our team are extremely passionate about delivering the highest standards of care.
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Review from James M (Son of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Ross Court for the final 6 years of her life, as she suffered from Alzheimer's. In these difficult circumstances, it has always been a great source of comfort and reassurance, as soon as it became clear that there could have been no better place for her to spend this time.
Reply from Alison Geddes, Marketing at Barchester Ross Court Care HomeThank you for your positive comments on our home, the team will be touched to hear your kind words. Sending our condolences, best wishes to you and your family.
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Review from Ann M (Wife of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who is a wheelchair case has been a resident for 11 months. I visit almost daily and always receive a friendly welcome from all the staff. The nursing care he is receiving is of the highest standard. The staff are extremely caring, friendly and understanding of his case. His room is not of
the best but perfectly adequate for his needs as it is on the ground floor and being in a wheelchair during the day makes his life interesting watching the world go by.
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Review from Norma S (Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated very well and would recommend anyone to come here. I was most impressed how kind the staff were to me and within days I felt so much better.
Reply from Janet Auty, Ross Court at Barchester Ross Court Care HomeThank you for your complimentary comments about our home. So glad to hear that you are feeling so much better.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Barchester Ross Court Care Home is calculated as follows: ( (428 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 495 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.

Louise

Louise Stephens

Job Title: Home Administrator Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.

Joanne

Joanne Price

Job Title: Head of Housekeeping Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.

Brenda

Brenda Goulding

Job Title: Activities Coordinator Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.

Nikki

Nikki Trotman

Job Title: Activities Coordinator Joined: 2025

Hi,
I’m Nikki, and I am one half of the new activities team here at Ross Court. I started working here in December 2025, having previously worked in the Reception.


I have over 5 years of experience working within an adult day care centre, where we would do lots of varied activities.


I am loving being back here at Ross Court. I have been enjoying getting to know everyone on a 1-1 level. I will always be around for a chat and a cuppa!


I have a love of all things arts and crafts, and I’m always looking for new ideas. I have enjoyed spending time with the residents brainstorming new ideas.


In my spare time, I like to spend time with my family, and I enjoy creating new items of Macrame.

Sebastian

Sebastian Serafim

Job Title: Head of Maintenance Joined: 2024

Hello, I’m Seb, and I began working at Ross Court in 2024 as Head of Maintenance. I take pride in my work, ensuring everything in the building is working as it should be. There are never two days that are the same here at Ross Court, and I love that!


I drive the mini-bus so that the residents can go out on weekly trips with our activity co-ordinator.
I love being able to take them to a range of places and activities. It is always a good day!

Christine

Christine Jenkins

Job Title: Laundry Assistant Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.

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