Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.8 114 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ross Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Agda-Claudia Vasilateanu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (29)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Barchester Ross Court Care Home Reviews (114)

9.8

Barchester Ross Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 49 reviews in the last 2 years.
Over all time Barchester Ross Court Care Home has 114 reviews.

Overall Experience
  • 94
  • 17
  • 2
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Date Published
  • 114
  • 6
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  • 49
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Reviewer Connection to Barchester Ross Court Care Home
  • 32
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Total of 114, showing 101-114
Review from Susie G (Wife of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was hugely impressed with the bustling atmosphere of this lovely care home - not to wait for the grim reaper, but somewhere to go and live each day to the full within each individual's capacity. It was busy and engaging and there was plenty of communication between residents and staff. It was also
relaxed and informal. Everyone we saw was treated with dignity and respect and an understanding that even though their memories/faculties might be failing, they were still people who had led rich and fulfilling lives. I regretted that my husband opted for a care home nearer to friends and family - I am confident that he would have been very content at Ross Court.
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Review from Steven D (Son of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and well organised. Staff very friendly. Only concern was another resident entered my mother's room when she was asleep. Apart from this incident, could not fault the care she received.
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Review from Katie S (Daughter of Resident) published on 1 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following surgery, my Mother has spent one month convalescing in the care of the home manager and her wonderful team at Ross Court.
As a family we cannot speak highly enough of the care she has received, it has been absolutely outstanding.
The manager and her team made my Mother incredibly welcome
from the first moment we walked through the door.
The time has flown by with Ross Court providing a full schedule of activities, encouraging all the residents to join in, which my Mother has really enjoyed.
We would heartily recommend Ross Court to anyone looking for a full variety of care requirements either short or long term.
It has been a home from home for the four weeks my Mother has stayed there.
A jolly big Thank You to every single member of the team.
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Review from M S (Son of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have recently attended a care review at Ross Court Care Home which reaffirmed my faith in the care and consideration that is given to my mother, the staff are always friendly and cannot do enough to keep my mother happy.
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Review from A M (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very content in Ross Court. She has a lovely room with views of countryside. She enjoys the meals and the activities. The staff all treat her with respect and friendship.
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Review from Penelope K (Friend of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a friend of one resident for 77 years, Godmother to her son and concerned and involved with her life for nearly all those years. I knew of her family and the decision to place her in care. I went to visit soon after her arrival at Ross Court and was instantly impressed and have continued
to be so. The care and compassion for her is instantly apparent and as her condition (onset Alzheimer's) became evident, I continue to see outstanding levels of professionalism and an exceptional manager and staff of the highest standard.
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Review from J M B (Cousin of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed with the care home. Beautiful home and gardens and our cousin was very happy and at home there when we saw her last week.
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Review from C B (Friend of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff. Great service. Very happy with how our friend is looked after.
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Review from Sarah D (Granddaughter of Resident) published on 5 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although it is 2 years since my Nan stayed here for respite care I would like to talk about this home. The staff were wonderful at all times with Nan. She only stayed for 2 weeks but in that short time she felt settled and happy,which for her as an independent lady was a massive task. Her room was beautiful
and she couldn't wish for better care. Special mention to the carer who Nan really developed a special bond with. Thank you for making a difficult time that bit easier.
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Review from AHS (Husband of Resident) published on 23 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has the best attention possible and I have access to all senior staff at all times, if necessary. The best in the area. It is a pity that a nursing service is not offered because the care and support is almost up to that standard
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Review from Rob (Son of Resident) published on 15 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of staff at every level are professional, dedicated, friendly and place the care and well being of our Mom at the centre of all they do. There is no doubt in our mind that the high standards met by Ross Court Care Home is set by the leadership and direction given by Ross Court Care Home
Manager on a daily basis.
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Review from Margaret H (Friend of Resident) published on 8 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think Ross Court Care Home is a very good home, it is more like a luxury hotel. The atmosphere is great, very friendly, a high standard, it is very well maintained and the staff are always smart. The activities they provide are also a very valuable asset, you are occupied in a way that is appropriate
for the individual. They have regular events that involve family and friends. The cost I know would deter some people but for those who can afford it, I thoroughly recommend it.
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Review from Audrey M (Resident) assisted by family/friend published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my initial thoughts to move to a care home, I soon settled into my new life, taking part as much as possible in the homes activities. Thoughts of losing my independence were soon forgotten. My favourite places are the lovely gardens. The staff are helpful, friendly and cheerful and I feel lucky
to call Ross Court my home. This is also a sentiment, that a friend of mine who visits me often shares with me. All the staff go to great lengths to give me the support I need. The managers door is always open for talks and advice to residents and their family and friends alike. The atmosphere at Ross Court is one of peace, pleasantness and loving care, just as you would expect in a happy family. I have no hesitation to recommend Ross Court to anyone looking for a home from home.
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Review from Peter R (Son of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Ross Court for 2 years now. She is very happy, stimulated and well cared for by attentive and cheerful staff. This month her Sky TV signal dropped and the home quickly arranged a rescue so she could continue to enjoy her tennis. It can be summed up in the phrase ' this care home smells
like a hotel not a care home'.
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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Barchester Ross Court Care Home is calculated as follows: ( (495 Excellents x 5) + (67 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 579 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.

Louise

Louise Stephens

Job Title: Home Administrator Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.

Brenda

Brenda Goulding

Job Title: Senior Care Assistant Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.

Joanne

Joanne Price

Job Title: Head of Housekeeping Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.

Helena

Helena Jenkins

Job Title: Head Chef Joined: 2012

Hello, I am Helena and I am the Head Chef at Ross Court. I’ve worked here at Ross Court Care Home for over 10 years. I have worked in the home as a hostess and now I have progressed to Head Chef. I’ve made lots of friends from staff, relatives and residents. I have 20+ years of working in hospitality and enjoy catering for people’s needs. Understanding their individual mealtime likes and dislikes allows me to provide the quality service they deserve.

Christine

Christine Jenkins

Job Title: Laundry Assistant Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.

Carly

Carly Poyner

Job Title: Activities Coordinator Joined: 2025

Hello My name is Carly, and I’m proud to be the Activities Coordinator here at Ross Court I’m passionate about bringing joy, stimulation, and a sense of community to our residents through a wide variety of engaging and meaningful activities.


With a background in the Community, I love creating experiences that cater to everyone’s interests—whether that’s music, arts and crafts, games, exercise, themed events, or trips out. My goal is to make every day fulfilling and to ensure that all our residents feel valued, involved, and connected.


I’m always open to new ideas and love working closely with residents and their families to tailor activities that reflect personal hobbies and preferences. Seeing smiles, hearing laughter, and being part of so many special moments is what makes my role so rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ross Court Care Home to verify any information. View our terms and conditions. Barchester Ross Court Care Home has an Enhanced Service - more info.